Genworth Reviews

Updated Jun 13, 2021

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3.8
67%
Recommend to a Friend
64%
Approve of CEO
Genworth Chief Executive Officer Thomas McInerney
Thomas McInerney
237 Ratings
Pros
  • "Genworth really promotes and provides an excellent work/life balance(in 56 reviews)

  • "Genworth offers good benefits for employees(in 52 reviews)

  • Cons
  • "Work life balance is preached but when it is needed(in 17 reviews)

  • "Some members of upper management are more focused on numbers than people(in 16 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great

      Jun 13, 2021 - Claims-CSR 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home great pay

      Cons

      Suck in call que all day

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    2. 2.0
      Former Employee, more than 10 years

      YMMV

      Jun 7, 2021 - Lead Data Scientist in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Genworth has some excellent people to work with, who know what they're doing, and are enjoyable to solve problems with as team members. Additionally there's a cadre of seasoned veterans who are high-performing and well-connected, making new project teams easier to assimilate. Depending upon the team, this can be very exciting as a new opportunity is always around the next corner. All-in: some truly great minds, working towards an incredibly important social good.

      Cons

      Genworth has some non-excellent people to work with, who don't know what they're doing, and are not enjoyable to solve problems with as team members. Outside of Actuarial, Genworth has no Analytical Governance meaning anyone can conduct and present analyses without any peer-review. In terms of culture: there are handful of employees that can make the place toxic, that everyone else just has to tolerate. All in: some systemic problems that would make this a challenging place to work even if the business was booming.

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    3. 5.0
      Current Employee, more than 5 years

      Genworth CSR review

      Jun 8, 2021 - Customer Service Representative in Lynchburg, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay, good benefits, 20 paid days off from day 1 and add 5 more days for every 5 years after up to 30 total. Weekends off. Ability to work remote.

      Cons

      Desk job, micromanaged a little, no really bad cons honestly. It’s a great job for someone who wants a 40 hour with weekends off, great pay, and great benefits.

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    4. 5.0
      Current Employee, more than 1 year

      Great Company Culture

      Jun 10, 2021 - Senior Customer Service Representative in Lynchburg, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very positive, supportive, and encouraging company culture. Opportunities for growth. Excellent benefits - especially for parental leave. Remote work opportunities.

      Cons

      Con: Dealing with angry customers

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    5. 4.0
      Former Employee, more than 10 years

      Caring Mission

      May 24, 2021 - Senior Manager in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very supportive of Community Service; products impact lives when they need it most; challenging assignments

      Cons

      Heavily regulated and influenced by economic environment

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    6. 5.0
      Current Employee

      Love

      May 24, 2021 - Claims Representative in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company and they are very company oriented.

      Cons

      Difficult to get promotion from customer service

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    7. 4.0
      Current Employee, more than 8 years

      Not viable any longer

      Mar 17, 2021 - Specialist in Lynchburg, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      New administration is MUCH better than the old one where it was thoroughly awful. Good HR, diversity, etc. However, the admin has been great during the pandemic. Absolutely stellar.

      Cons

      Disappointment in leadership with recent layoff and restructure. Losing big guns left and right and they keep giving the reason "family" as to why they are leaving, but it seems that we are bleeding good people as they realize this isn't the company to be at.

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    8. 4.0
      Current Employee, more than 10 years

      Genworth is a Great Place to work

      May 14, 2021 - Actuary in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Many people advance quickly, with growing opportunities

      Cons

      Priorities seem to change frequently

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    9. 1.0
      Current Employee, more than 1 year

      Poor Treatment of employees

      Jun 2, 2021 - IT Senior Manager in Raleigh, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary, Work from Home, HR benefits

      Cons

      Poor Management and employee treatment

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    10. 4.0
      Former Employee, more than 10 years

      Great Benefits & Work Culture

      May 1, 2021 - Lead Customer Service Representative in Lynchburg, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, Co-Workers, Pay, Remote, Facilities

      Cons

      Frequent Layoffs, Admin System issues, Isolation, Score Cards, Overtime

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    Viewing 1 - 10 of 656 Reviews

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