Gerber Collision & Glass Reviews | Glassdoor

Gerber Collision & Glass Reviews

Updated May 11, 2017
77 reviews

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Full-time Part-time

2.5
Star Star Star Star Star
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Brock Bulbuck
39 Ratings

77 Employee Reviews

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Pros
  • Decent pay once you move up the ladder, but you work three times as hard for every dime (in 4 reviews)

  • Amazing people to work with other than upper management (in 4 reviews)

Cons
  • they just pretend when upper management is around (in 11 reviews)

  • Long Hours, sometimes breaks aren't taken (in 10 reviews)

More Pros and Cons

  1. Helpful (2)

    "Company Who Cares For Employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Wyoming, MI
    Current Employee - General Manager in Wyoming, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gerber Collision & Glass full-time (More than 5 years)

    Pros

    Company cares for its employees. Company promotes growth from within and rewards employees who work hard and share same vision as organization. Company goes out of there way to express gratitude to employees which makes you feel valued as a team member. Your attitude determines your altitude at Gerber!

    Cons

    As an employee I feel valued and very fortunate to work for such a great company so I have nothing to complain about.

    Advice to Management

    Continue to listen and accept feedback from employees. When Senior Management listens it makes ALL employees feel they are contributing to the overall goals of the company. Tech forums, WOW recognition programs, are great tools to reach your employees.


  2. "Gerber Parts Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Parts Manager in Salem, OR
    Current Employee - Parts Manager in Salem, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Job stick with it till you get raise or find a better job more excited to pay you accordingly. Stand up for better pay.

    Cons

    Pay not enough pay for what they expect. Hours the dealing with part drivers fixing estimates keeping cars on a steady conveyer belt. Work for nothing.

    Advice to Management

    Should be paid as management


  3. "They get it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Body Estimator in West Linn, OR
    Current Employee - Auto Body Estimator in West Linn, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gerber Collision & Glass (Less than a year)

    Pros

    Customer Service and taking care of the employee is #1
    They think outside of the box and do whatever it takes to hire great people

    Cons

    Too DRP happy
    Putting the cart before the horse in instances of shop DRP exposure before they're ready to handle it

    Advice to Management

    Before "flipping the DRP switch" on a shop make sure that they're fully staffed and company compliant with the SOP's.


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  5. Helpful (1)

    "Production Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Manager in Melbourne, FL
    Former Employee - Production Manager in Melbourne, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Gerber Collision & Glass full-time (More than a year)

    Pros

    Decent pay once you move up the ladder, but you work three times as hard for every dime. If you go on salary, which will be expected, you will work after hours and on weekends for free.

    Cons

    Almost ZERO training-Gerber buys every shop they can get their hands on, but does not train the employees to perform tasks "the Gerber way". Many procedures are redundant, ineffective and although designed to insure quality, totally miss the mark. The Gerber way takes three times longer than actually needed to perform tasks. The technicians are not always up to par and Gerber does not even inspect their work until YEARS after Gerber has acquired a shop. The General Managers have NO TRAINING on how to properly manage their employees--an HR nightmare!!! IT IS A COMMON OCCURANCE FOR THE GM TO CRITICIZE AND RIDICULE EMPLOYEES WITHIN EAR SHOT OF THEIR CO-WORKERS AND DIRECTLY TO THEIR CO-WORKERS. I am very surprised there have not been multiple law suits. I was forced to work in a hostile work environment. I spoke to my inexperienced GM several times about the environment and was either ignored or told I was "being catty"???? The estimators think they are above all other staff and make it very difficult for CSRs or Office Managers to do their jobs. The GM I worked under made sure to avoid "coaching" (writing up) his golden estimators, even though instructed to by his superiors. The technicians are not appreciated and are put down daily. The work environment was absolutely toxic. I now wish I had retained a lawyer. I'm sure you are thinking, why didn't you report to HR? In the real world it is well known that you will suffer more and most likely be run off for consulting HR. FOR EXAMPLE : I went to HR with the previous owner, I was mistreated by my co workers for it and offered a demotion at another branch for a solution. At Gerber I was considered disrespectful by my General Manager for just talking to upper management. I was looking for advice on how I could find a solution for dealing with a new hire that was rude, impossible to communicate with, bad for morale, etc. She was also female, so I was called "catty" by my GM. This particular employee " ran off" two people in the first four months of being employed and continues to make work Hell for several other employees. I guess that's OK with Gerber. I was proud of the job I did for Gerber, I have been in the industry for 26 years. I had to get out for my mental health. If I could have received more support I would still be there. I was well liked and respected by corporate, our clients, vendors, and most co workers.

    Advice to Management

    When you purchase a shop send in a team of Gerber employees to train the new employees on the computer system while at the same time observing the office, GM, technicians, parts department and clean up crew. Do that for at least two weeks. Once that two weeks is done, have Gerber employees run the office and send the new hires OFF SITE to be trained for at least a week. Make sure the new office employees have support once they get back to their posts. Use this procedure throughout the whole shop in phases. Train the technicians and get them certified, they are the life blood of the shop. The clients lives are at stake if the repairs are not performed correctly. Put new office computers in right when you purchase the shop, do not wait until the employees have had to suffer for a year with outdated equipment that is inefficient. WOW certification should begin to be taught right away. Have employees take sensitivity training, especially management. Make a suggestion box to be able to communicate issues and TAKE IT SERIOUSLY. Have a private way of contacting HR with no retaliation.


  6. "Not good people. Steer clear! I wish"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Body Tech in Mandeville, LA
    Former Employee - Body Tech in Mandeville, LA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Gerber Collision & Glass full-time (More than a year)

    Pros

    Lots of work. Great benefits if you can afford them. I wish I had 20 words to say but I don't.

    Cons

    Lots of work not much pay. Double estimates and labor time is cut to the bare minimum. Long hours and poor working conditions. They have bonus incentives but every time you hit your margins they raise the bar. So don't expect a bonus because even if you earn it management finds a way to steal it.

    Advice to Management

    All managers should be required to work in the shop as a technician first. It's not about the numbers. It's about the people producing the numbers. Upper management needs to communicate more with the employees.


  7. Helpful (5)

    "Not the best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Skokie, IL
    Current Employee - Customer Service Representative in Skokie, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    not much to be honest lol

    Cons

    they dont care about you- employees and manager act like highschoolers (gossip)

    Advice to Management

    where do i start


  8. Helpful (4)

    "Very Racist Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Gary, IN
    Former Employee - Customer Service Representative in Gary, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gerber Collision & Glass (More than a year)

    Pros

    At the beginning a very laid back environment, great learning experience to move onto something else

    Cons

    Company is very racist, they place black ppl only where the black customers are. They don't promote or give raises to their black employees. They pile work on you constantly, and only provide you with negative feedback. No employee appreciation at all. Make you work 6 days a week 54 hours a week, you even have days without a lunch break. Tries to short your check even though you clock in and out everyday.

    Advice to Management

    Equal opportunity!!!!


  9. Helpful (1)

    "CSR"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Greensboro, NC
    Current Employee - Anonymous Employee in Greensboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    when they acquired the company I worked for they kept the employees

    Cons

    There needs to be more training

    Advice to Management

    every member of the team is valuable


  10. Helpful (2)

    "estimator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Estimator in Lacey, WA
    Former Employee - Estimator in Lacey, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gerber Collision & Glass full-time (More than a year)

    Pros

    keeps you busy, day goes by fast.

    Cons

    management and quality of product going out the door to customer.

    Advice to Management

    more quality checks by managers before giving vehicles back to customer. Knowing what is a quality repair or not training to people who pull vehicles up front to be delivered.


  11. "Great Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collision Estimator in McDonough, GA
    Current Employee - Collision Estimator in McDonough, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gerber Collision & Glass full-time (More than a year)

    Pros

    Great Benefits, competitive wages, great vacation pay and a fun environment. Constantly learning and a great opportunity for growth. Company constantly expanding.

    Cons

    Long Hours, sometimes breaks aren't taken


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