Ghirardelli Chocolate Reviews | Glassdoor

Ghirardelli Chocolate Reviews

Updated February 7, 2019
165 reviews

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3.5
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Ghirardelli Chocolate CEO Joel Burrows
Joel Burrows
11 Ratings

Employee Reviews

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Pros
  • "I have the best work/life balance I've ever had in my career" (in 12 reviews)

  • "Free Ice Cream, discounts on chocolate" (in 16 reviews)

Cons
  • "Not all departments have the same mindset, some may have work/life balance while others may not" (in 10 reviews)

  • "Office space is limited but there will be expansion" (in 8 reviews)

More Pros and Cons

  1. "good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ghirardelli Chocolate part-time

    Pros

    good costumers and co-workers. Fun work.

    Cons

    none in particular. better pay.


  2. "Better As A Summer Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Busser
    Current Employee - Busser
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ghirardelli Chocolate part-time (More than a year)

    Pros

    Many hours in the summertime

    Cons

    Less hours during the winter season.

  3. "Fun job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Los Angeles, CA
    Former Employee - Supervisor in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ghirardelli Chocolate (More than a year)

    Pros

    Fun environment, great coworkers, free ice cream

    Cons

    Unconcerned management, will throw you under the bus

    Advice to Management

    Increase opportunities to move up.


  4. Helpful (1)

    "Ok for stepping stone, not great otherwise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Leandro, CA
    Former Employee - Anonymous Employee in San Leandro, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ghirardelli Chocolate full-time (More than 3 years)

    Pros

    -Brand recognition looks good on your resume to other CPG companies
    -Most peers are at least somewhat nice and reasonable
    -Lots of free leftover food, chocolate, and good coffee machines / tea
    -Being a smaller company, opportunity for more hands-on involvement
    -Work life balance is great for most

    Cons

    -Managers of people have zero leadership skills and are not encouraged to support their employees. If you get a stingy manager, good luck getting any outside perks that cost money approved, regardless of your tenure/enthusiasm/ performance.
    -Pay is not terrible, but certainly not competitive in the Bay Area, and profit sharing bonus has not been fully paid out in years. Do NOT count that percentage as a guaranteed part of your salary when assessing overall compensation.
    -Resource management is poor. Some departments have way too many headcount, others have too few. This makes it hard to get work done. They really need to do a better evaluation of value-added headcount.
    -Under the thumb of Lindt, which inhibits empowerment and upper level promotion opportunities.
    -Poor career advancement unless timing is right or you're in a good department. If you have a passive manager, good luck ever moving forward in your career path.
    -Lack of diversity in Management team. Mostly white men, a white woman or two on occasion. Not a pipeline issue, because if you look at other companies in the Bay Area, they do a better job with representation.
    -HR does not seem to advocate for the employee and spend a lot of focus on the fluffy stuff like workshops and team building things, which are fun, but won't improve day to day challenges that cause people to want to leave. Feedback from exit interviews does not seem to be taken. And multiple people leaving the same department doesn't seem to raise flags for them to intervene.
    -High turnover rate, low tenure, low morale.

    Advice to Management

    Encourage managers to support their people and lay out SPECIFIC steps needed to be taken in order to move forward in their careers. The Learning Framework is nothing but lipservice.
    Turnover has become a serious problem and HR pretends like it's no big deal. Address it head on. People face very similar challenges and frustrations every day. Have HR shift their focus from the fluffy fun stuff to real actions that impact change in the pain points that cause employees to leave the company.


  5. "Chocolateer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chocolateer
    Former Employee - Chocolateer
    Approves of CEO

    I worked at Ghirardelli Chocolate part-time (More than a year)

    Pros

    50% discount on all products for friends and family

    Cons

    Promoting people with inexperience to leadership roles


  6. "Good People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people to work with

    Cons

    Policies need work, and and departments don't work well together


  7. "Supervisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ghirardelli Chocolate full-time

    Pros

    Get to eat chocolate and generally you don't deal with a lot of unpleasant people because everyone loves chocolate!

    Cons

    Upper level management don't listen to the opinions of people who actually work in the store. Instead, they think they know what's right and then blame us when things turn out the way we said it would.

    Advice to Management

    Listen to your people! They are the front line of the company. We deal with the actual customer EVERY DAY.

  8. "Retail /Restaurant hourly worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hollywood, CA
    Former Employee - Anonymous Employee in Hollywood, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ghirardelli Chocolate full-time (More than a year)

    Pros

    Free ice cream and chocolate
    Your experience as an hourly worker completely depends on your location. If you have a good manager, then it's a good workplace. If not...

    Cons

    Corporate does not care about you at all if you're a normal chocolateer.
    There's a lot of rules about dress code/appearance.
    They used to pay more than minimum wage for starting employees, but don't do that anymore.
    Health insurance for hourly employees is bare minimum.

    Advice to Management

    There is too much competition in the job market for similar paying jobs.
    Clean up your IT on the retail facing sign. It's too complicated and fragmented.
    For corporate, be present in your stores.


  9. "Chocolatier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great experiences with different duties such as cashier, server, scooper, greeter, and etc

    Cons

    Their management aren't that great maybe depend of where you work at.

    Advice to Management

    Managing your employees is important in the workplace


  10. "ok but can be better"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ghirardelli Chocolate part-time

    Pros

    great co workers, easy job, free employee meal, flexible hours

    Cons

    managers arent on the same page most of the time, little or no communication, favoritism