Gilt Groupe Reviews | Glassdoor

Gilt Groupe Reviews

Updated August 10, 2017
31 reviews

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Richard Baker
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31 Employee Reviews

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Pros
  • One of the good benefits is the employee discount although its restricted from the really really good stuff (in 17 reviews)

  • Extremely fast paced and a lot can be learned while in your role (in 17 reviews)

Cons
  • I think the one thing that stands out is the lack of work life balance in all areas of the organization (in 19 reviews)

  • Little room for growth and no work life balance (in 6 reviews)

More Pros and Cons

  1. Helpful (3)

    "Gilt = beautiful hi-fashion model who loves everyone on the outside, an anorexic model that sticks to her cliques inside"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gilt Groupe Anonymous in New York, NY
    Current Employee - Gilt Groupe Anonymous in New York, NY
    Disapproves of CEO

    Pros

    Great people--they are smart, connected, creative, alternative, ambitious and fun to work with for the most part.

    Benefits are decent.

    Flexible work schedule (but this is highly dependent upon which dept. your work for/who you report to).

    Great opportunities for advancement QUICKLY -- if you are a favorite or "loved" by senior management. Otherwise, no amount of hard work and results will get you there no matter how hard you try.

    Cons

    Challenging work/life balance. You are expected to work around 10 hours everyday, even put some time in when you are home after that or on the weekend.

    No cash bonuses unless you are in upper management.

    Not enough opportunity for advancement unless, as I said above, you are a "darling" of upper management. Lots of hard work does not necessarily get you recognition or reward here.

    There is no clear path to follow for career advancement and I have seen people who have worked diligently, creatively and effectively on huge projects only to be passed over for well-deserved promotions and pay increases. Office politics have become very catty and difficult to navigate.

    It is a more culturally diverse workforce than you generally find in fashion/retail companies however, there are barely any diversity candidates in upper and middle management. Not sure what that's about...

    Advice to Management

    Stop playing favorites with staff. Start getting more in touch with all levels of employees again.

    The cool start-up vibe that made Gilt a great place to work at during the first two years is gone and it is now a corporate culture trying to act like a cool start-up.


  2. Helpful (5)

    "A startup with a corporate atmosphere."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Employee discounts are great.
    - Quarterly allowance is always a plus.
    - Flexible time off.

    Cons

    - Company is becoming more corporate so expect politics and red tape.
    - Advancement is not based on hard work so you'll need to play politics to move up.
    - Morale has been on the decline so expect a lot of turn over.
    - Teams and departments do not communicate well and upper management tries not to communicate at all.

  3. Helpful (2)

    "My experience at Gilt was sub-par, hectic and I was really there just for a paycheck ."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Payable Coordinator in New York, NY
    Former Employee - Accounts Payable Coordinator in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great vibe to the company along with it being in a cool new, growing industry. There are lots of opportunities to here about different departments and management keeps employees abreast of the company with its weekly "all hands" meeting.

    Cons

    Long hours. Room for growth seems difficult. Poor work-life balance , and some bad decision making. I feel that Gilt is to caught up in expanding and growing without first properly establishing its foundation. There's nothing wrong with expansion, however the balance of doing that and solidifying the core is not there.

    Advice to Management

    I would suggest that Gilt stop trying to expand and focus more on 2 or 3 of it's top business models (Gilt Groupe, Gilt City and Jetsetter). There are still several improvements that need to be made to the core of these units and the continuous expansion will hurt Gilt overall. They are striving really hard to go public and I don't see that ever happening.


  4. "Total lack of supervisory support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in Portland, OR
    Former Employee - Customer Support in Portland, OR
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Gilt Groupe part-time (Less than a year)

    Pros

    -Great snack room
    -Awesome products on website with employee discount

    Cons

    Gilt Groupe uses a number of offices to staff their customer service operations as well as a work from home team. I was a member of this work from home group who consistently lacked management support on basic issues. Technical difficulties we constant and the IT support from the home office was both rude and unhelpful. Some of the supervisors are smart, competent people but their intelligence was overshadowed by their utter disregard for the needs of their employees. Additionally, the in-house and work from home team were treated differently on a number of occasions.

    Advice to Management

    Gilt Groupe, please disband the work from home team. Your employees hate it.


  5. Helpful (3)

    "Beware of Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in New York, NY
    Current Employee - Operations in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Gilt Groupe full-time (More than a year)

    Pros

    Great company, work with interesting vendors. I'd recommend this company but only certain departments.

    Cons

    Operations: Management is cliquey and condescending. They push you too hard. Your job is below them and they don't offer to help with what you do when you are overwhelmed. Instead, they try to figure out better 'processes' and point the finger. Never been so unhappy with a department in my years experience in the job force and I'm not the first one of my co-workers to say that.

    Advice to Management

    Less micro-managing.


  6. Helpful (1)

    "Friendly, But Empty-Worded"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Portland, OR
    Current Employee - Customer Support in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Gilt Groupe full-time (More than a year)

    Pros

    Nice people... good employee discount. Decent stipend for full-time employees.

    Cons

    Distinct changes occurred with frequency, but CS was the last to hear about it; even though CS is the first contact with the customer.

    Advice to Management

    Understand and absorb the concept of transparency. You are becoming increasingly corporate in the roboticism of your operations, your lowest employees (CS) arguably feel it hardest. In the Portland office, our direct managers didnt even know what was going on; beyond the obvious posturing that eventually led to your closing the Portland office on May 15th.

    Nobody will have a willingness to "live and breathe" Gilt, the more you reduce employees' experiences to a cog-like replaceability.


  7. Helpful (1)

    "Decent part-time gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Associate in New York, NY
    Former Employee - Customer Support Associate in New York, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Gilt Groupe part-time (More than a year)

    Pros

    There's no work to take home and it isn't extremely hard or stressful. It seems that way during training but it gets better. They let you know how you're doing and reward you when you do well.

    Cons

    Not enough hours. You need a manager's approval for practically everything but they are never around to assist or don't give you a definitive response on how to handle a call. Management is either really unprofessional, seem annoyed by questions you ask, and some are even extremely passive-aggressive

  8. Helpful (7)

    "Supervisor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    • Monthly Gilt Credit to your account.
    • Gilt events
    • Company discount on website

    TRUST ME THAT IS ALL YOU WILL LIKE ABOUT THE COMPANY!!!

    Cons

    • Be prepared to be talked down to.
    • People are only promoted based on how much they like you.
    • Raises are in cents not dollars unless you are a favorite employee.
    • Mangers don't support
    • Manager are hardly every around when needed
    • They work you to the bone and don't compensate you for it after.
    • They give praise towards employees that Don't do anything all day if they favor you.
    • You will mostly of not always hear about the negatives instead of the positives.
    • They treat lower employees who are not in manager positions like they are to be seen and not heard.
    • Your opinion is not wanted so don't try to give it.
    • They don't care about your personal feelings or life.
    • Working for Gilt is like signing your soul to the devil.

    Advice to Management

    Treat your employees the same way you will want to be treated. Guide them in the correct path towards success and not failure. Stop being condescending all of the time. Please get rid of the I don't give a rat about mentalities and show some kind of compassion at times.


  9. Helpful (4)

    "Gilt is an ok company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Gilt Groupe full-time (More than 5 years)

    Pros

    Some wonderful and smart people.

    Cons

    Management team is no longer human-centric, instead they are hyper focused on cost mitigation.

    Advice to Management

    Focus on how to invest for the biggest return.


  10. Helpful (7)

    "Unprofessional supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Gilt Groupe full-time

    Pros

    • Gilt Credit to your account. Company discount on website
    • Sleek office environment
    • Smart (and friendly) coworkers
    • Fast-paced workplace with many challenges and a high learning curve

    Cons

    The perks end here. Depending on the team, experiences can vary. I hope someone will take note of the below and consider twice before committing to working here.

    • A lot of managers don't support and are hardly ever around when needed. If you're looking for even a bit of mentorship, look elsewhere.
    • No work-life balance.
    • Fast-turnover, speaks for itself.
    • Positive, cheerful facade over a crumbling managerial structure. HR is not helpful.

    Advice to Management

    To senior executives: please put more emphasis on growing and recognizing the achievements of your non-managerial employees. As a previous reviewer mentioned, hire managers that will guide them in the correct path towards success. Please reevaluate your managers based on their ability to be a solid manager (not just to do their own job). This may be the one downfall of an otherwise great company.


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