Gilt Groupe Reviews | Glassdoor

Gilt Groupe Reviews

Updated October 18, 2017
186 reviews

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2.8
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Richard Baker
5 Ratings

186 Employee Reviews

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Pros
  • One of the good benefits is the employee discount although its restricted from the really really good stuff (in 18 reviews)

  • Extremely fast paced and a lot can be learned while in your role (in 17 reviews)

Cons
  • I think the one thing that stands out is the lack of work life balance in all areas of the organization (in 19 reviews)

  • Little room for growth and no work life balance (in 6 reviews)

More Pros and Cons

  1. Helpful (7)

    "Profits over people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Competitive salary (especially when compared to other retailers)
    Discounts on merchandise
    Convenient location off the 6 train

    Cons

    Similarity to "Devil Wears Prada" attitude of management is shocking - disrespect was shown to assistants on a daily basis; it is often the support staff that are blamed for management's errors

    Talk about long hours! - 8-6:30 is expected, and many people do not take breaks or lunch. Work/life balance? There's something else besides "work" called "life"?

    Time off was frowned upon - often when someone called in sick, others in the office would gossip about where they were, insinuating that they were on an interview for another job (wonder why?)

    Cutthroat atmosphere and "blame game" means that others sometimes try to sabotage their colleagues... no teamwork makes for dismal morale. It wasn't uncommon to see people crying after being publicly disrespected.

    No feedback for positive contributions to the company, but bullied, shouted at, and often blamed.

    Poor work environment: Manic atmosphere of running around, and due to rapid hiring and little space, people are crammed into an overcrowded work area with little ventilation, often no windows, and an open office area, almost like a factory. To top it off, there aren't enough bathrooms for the number of employees, so the bathroom is often filthy, with trash left on the floor by the end of the day, and in dire need of an upgrade - spaces in between the doors mean you can see people inside of the stalls!

    Overall, this was the most abrasive work environment I've seen to date - yes, pay is important, but office culture is what decides how happy you'll be at a company.

    Advice to Management

    Value your employees and treat them with respect - by making it clear to the staff that they are an essential part of the success of your business, you improve your work environment, increase productivity, and ultimately ensure the positive growth of your company and retainment of good talent.


  2. Helpful (3)

    "No one is set up for success"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Employee discounts on Gilt merchandise. Quarterly allowance to use on Gilt.

    Cons

    Company lacked clear focus or consistent vision. An extremely top-heavy organization, Gilt was filled with incompetent senior execs who lacked basic experience in consumer internet and ecommerce. The result was a chaotic and toxic environment where self righteous VPs made unreasonable and asinine demands that were completely unreasonable and created a series of distractions. The ratio of "talkers" to "doers" at Gilt was astonishing.

  3. Helpful (1)

    "Chaotic and falling apart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gilt Groupe full-time (Less than a year)

    Pros

    Free Stumptown coffee and cereal, decent employee discount, camaraderie among junior staff, everyone gets laptops, convenient location next to the 6 train.

    Cons

    Aloof management with little knowledge or care about what their teams are going through, lack of strategy or scalable business model leads to constant shifts in direction, lack of processes and constant turnover leads to frequent fire fighting, poor morale as everyone looking for another job

    Advice to Management

    Spend more time trying to really understand from the ground level what's going wrong. Be honest about the problems of the company, including the culture, and how you will fix them


  4. "Ship/pack dept is horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gilt Groupe full-time (Less than a year)

    Pros

    none really, other than you get a discount off the stuff they sell but so do online customers

    Cons

    You had a lot working against you in packing and you to make rate you had to make your own boxes and pack everything a certain way, always got sent home early and you couldn't go to another dept to work , you had to go home

    Advice to Management

    You will need to be more people friendly and listen to what your employees tell you


  5. Helpful (2)

    "Customers were great, management not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gilt Groupe part-time (Less than a year)

    Pros

    Customers were generally great to talk to and work with, and fellow reps were pretty easy going, hardworking, and fun to be in the trenches with.

    Cons

    Management is awful. Just awful. There were many policies that required management to sign off and approve of prior to making things happen, yet management (20 something hipsters, most of them) was almost always unresponsive or didn't respond in a timely manner, and would regularly contradict policies by telling you to decide for yourself and act put out that you had the gall to ask something so stupid. Always had time to breathe down your neck for calls that exceed five minutes though. A very demoralizing experience, working for Gilt. Oh, and everything I ever bought from Gilt was junk that broke within days.

    Advice to Management

    Clear out the kids running the ship because they drive away all of the grown ups who actually care about the customers.


  6. Helpful (7)

    "If you are not management or HR you really do not exist there."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Positions are not too physically demanding.

    Cons

    People are not treated with respect and it shows in morale. Jobs have very poor ergonomics. HR needs a training course on respect and doing their jobs professionally.

    Advice to Management

    Make sure all workers are valued equally because it takes ALL workers to make a company a successful one.


  7. Helpful (3)

    "Cool place to work, will learn a lot, sadly wrong management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in New York, NY
    Former Employee - Business Development in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Gilt Groupe full-time (More than a year)

    Pros

    Gilt has it going for itself that it was the first in the market in the flash-space. One of the good benefits is the employee discount although its restricted from the really really good stuff. Nice office, Apple computers/laptops and nicely stocked kitchen. You will meet nice people that will likely become great friends for years to come. Your experience will vary drastically based on the department you are in - by far tech, customer service and distribution are the teams with the most solid leadership and good structure.

    Cons

    While this organization has the opportunity to increase revenue, traffic and optimize on it's notoriety they will be hindered by putting in place management that lacks direction, compassion, respect and expertise in their field of management. There are various teams within the org that have the most turmoil (creative, biz dev), which you can see based on the turnover in the last 12 months. The organization does not do enough to retain strong talent who have developed and closed business for the company. They allow people to be placed in director or above positions that have no business managing people. Unfortunately, some team leaders do not foster a trustworthy or positive work environment instead they fuel gossip and do not tackle situations head on (and/or relay their own message in order to push their agenda). I've never worked at a place where a manager would be ok with not having his/her employees getting along. They continue to retain managers who have lost more than one employee in their tenure yet no one seems to be looking at the reasons why and instead they rush to fill the position with yet again an incorrect body. More importantly they seem to put people in management positions as placeholders because they look good just sitting there or because they have a friendship with the head of the department.

    Advice to Management

    If you want to increase moral and decrease turn over please take the opportunity to listen to the employees who have voiced concerns about the work environment and management in the past. The problem is also that employees don't feel like they can't trust HR because they don't seem to bring resolutions to reocurring issues. There has been growing resentment with many employees feeling that they don't make enough or at least comparable to other team members in similar roles. Many teams have lost 2 or more employees in the last year which should be a red flag however the managers in place are unfazed because they have established a strong enough relationship with the head of the team in order to continue getting by; by just doing the bare minimum. Please take the time to truly listen to the concerns of the members within each team because then you will truly weed out the people who aren't positively affecting the growth of the business. Promotions should be merit based and not friendship based.

  8. Helpful (7)

    "was a crazy place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in New York, NY
    Former Employee - Senior Software Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Gilt Groupe full-time (More than 3 years)

    Pros

    decent salary

    employee discounts on expensive clothes

    minimal supervision

    certain C level execs try to do the right thing

    excellent creative production team (photos, retouching, etc)

    fun to be in a tech business with non-tech components (warehouse, photo studio, etc)

    good parties

    cooler employees than most tech companies

    more diverse than most tech companies

    Cons

    massive employee churn - engineering team totally replaced 3 times in 18 months

    chaotic changes in direction. tech stack also completely changed 3 times in 18 months

    horrible work life balance

    nepotism - many VPs and managers seemed to be buddies from former jobs

    many incompetent managers, some with seriously erratic behavior

    certain execs seemingly "for show" , they showed up for big all hands meetings but were rarely seen at the office

    started with a good office, moved to a horrible temp office, then finally to a pretty bad perm office

    inappropriate romantic relationships between certain managers and employees

    flash sale business model is doomed

    competitors already had successful exits

    Advice to Management

    nothing really, it is too late now


  9. Helpful (6)

    "Uncertain Future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Gilt Groupe full-time (More than 3 years)

    Pros

    Working at Gilt you will meet great coworkers, experience a casual dress policy and have access to a liberal employee discount (not applicable to designer items). Also, promotions, enhanced job security and an ever-increasing network are all attainable through attrition.

    Cons

    Gilt is in desperate need of core-shaking intervention, but no one seems posed to make the necessary changes. Nepotism runs rampant. There are many over-promoted, under-qualified and apathetic members of management who have positions of authority (including high salaries with bi-annual bonuses) because of their relationships with members of the Executive Team. Morale is low, and attempts to appease the workforce often fall short. Further, while the Executive Team expresses a somewhat clear plan for development, execution is lacking. Direction changes regularly and all too often key employees resign before plans come to fruition. Moreover, no one will admit and openly discuss failures. Consequently, instead of learning from our challenges, we spend more time explaining away issues and justifying an unplanned result than moving forward.

    Advice to Management

    Take a close and unbiased look at members of the management team. Do they inspire their team? Do they contribute significantly to the overall success of the business? No one benefits from inept managers who remain in place.

    Identify key employees that are not in management positions and provide them with a clear path for career development.

    Review more closely the determination of promotions, pay and bonus compensation.

    Increase transparency and set more realistic plans for future growth. Most employees would appreciate frank conversations over sterilized presentations.

    LISTEN TO FEEDBACK!!!! Many issues are continually reported to management but change does not occur.


  10. Helpful (5)

    "Goodbye Gilt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Gilt Groupe full-time (More than a year)

    Pros

    You can learn a lot if you are willing to work very hard and long hours. Enployee discount is generous as well as unlimited vacation. Trys to be transparent with employees at bi weekly company wide meetings.

    Cons

    The business model doesn't make sense anymore. Senior management plays favorites and it is impossible to move up unless you are "chosen". can be challenging to do your job efficiently with all the layers of approval needed to get things done.


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