Glassdoor Reviews | Glassdoor

Glassdoor Reviews

Updated July 17, 2018
317 reviews

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4.1
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Glassdoor CEO Robert Hohman
Robert Hohman
281 Ratings

317 Employee Reviews

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Pros
  • "There is a positive work/life balance" (in 61 reviews)

  • "We have options for work from home and flexible hours" (in 31 reviews)

Cons
  • "Quickly evolving organization so there are some growing pains" (in 36 reviews)

  • "The company has expanded into two buildings in Mill Valley" (in 20 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "Work feels like HOME!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Sales Representative in Chicago, IL
    Current Employee - Online Sales Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Glassdoor full-time (Less than a year)

    Pros

    I wake up every morning pumped to walk into work... sounds cliché, but so true! The culture is unlike any company I've come to work for or interviewed for. Everyone in the Glassdoor community is truly genuine and extremely helpful in all aspects. Upper management will help you focus on your next career steps, in setting up mentorships and having one-on-ones to meet your goals. Since I've started as an OSR (only about 3 months ago) 3 of my teammates have been promoted so growth in the company can be fast and is expected.

    We moved into a new office on Fulton Market, which is completely beautiful with a great view of the city.

    Your coworkers will become family!

    Cons

    As a new team, the role is continuously changing, but management's positive energy and great communication helps for an easy transition.

    Advice to Management

    Every day you have a smile on your face and bring great energy to the entire office. The team appreciates everything you do for us and the company!

    Glassdoor Response

    May 29, 2018 – HR Team

    Thank you so much for sharing how much you enjoy working at Glassdoor. Creating a work environment and culture where people feel welcomed and they can be themselves is something we strive for and... More


  2. "SDR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SDR in Chicago, IL
    Current Employee - SDR in Chicago, IL
    Recommends
    Approves of CEO

    I have been working at Glassdoor full-time

    Pros

    Culture. The people are so welcoming, and nice. Everyone wants to see you win.

    Cons

    I do not have any cons.

    Advice to Management

    n/a

  3. Helpful (28)

    "Growth team, left out to dry."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Growth in Mill Valley, CA
    Current Employee - Enterprise Growth in Mill Valley, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Glassdoor full-time (More than 5 years)

    Pros

    Glassdoor is an impactful tool for a job seeker, and knowing we promote this for employers to embrace is an amazing feeling. We've brought transparency to an industry that needed it and we do it in the most fair way we possibly can. Investing millions of dollars into Content moderation and never deleting reviews because we are "asked."

    The people I work with are smart, gritty, and hardworking. We work long hours, we’re often frustrated, but we have fun. Our managers are strong, our director is fearless.

    Yes, hours can be really long at times, however we have transitioned in our CS partners to help with some of account management and while not perfect, it's been helpful.

    Cons

    If you're a candidate interviewing for the ENT AM role, I would not recommend it.

    Business decisions have been made in favor of our new biz and strat teams for years now.

    The new comp plan has major problems. Reps hitting quarterly quotas is no longer depictive of sales skill, hustle, and “trusting the process”. Opportunity in rep books is wildly different. The journey of FY2019 is enormously more challenging for some than others.

    There was a day when we had sub accounts, when new biz had one chance to sell and then had to pass over accounts. A day when an account that wasn’t truly an enterprise business would be passed down. When our best accounts were kept in our book. All of this has changed because it’s “good for the business” but it’s really been us passing opportunity to other groups of the org.

    While the comp plans OTE may look identical between the ENT AM vs. AE role, it was quickly proven in Q1 that AEs have the opportunity to make over 200% their quarterly number and bring in an enormous amount of money, crazy amount. THIS WILL NEVER BE POSSIBLE FOR AN AM REP BASED ON OUR COMP PLAN DESIGN. The amount of anger this brings me as an oversight from our leadership can not be expressed thoroughly via a gd review. Shame on you.

    If leadership believes the group carrying the largest quotas should not have the same opportunity to blow it out of the park, it's on us to decide if we want to work at this company.

    Advice to Management

    The result of the above is jaded reps who lost their sparkle and are updating their resumes. It makes me sad, and I hope it concerns our leaders. Frustration is at an all time high. These reps carry the largest quotas in the entire sales org. It feels like glassdoor is asking us all to leave, are you?

    It can’t be understated, growth is complex. But you've failed to bring in a VP who can navigate this. And since you've never been able to figure it out, you've allowed problems to escalate, products to break, a really talented manager to leave, and labeled reps that speak out as complainers. They aren't complaining, they're asking to sell reliable products with credible data and have equal opportunity to hit accelerators as peers.

    Growth should have demanded new products years ago.

    What I can’t understand is that retaining and growing clients is the future of our business. But products continue to break, the client experience is average, no new products come out, and AM work is undervalued.

    Let me be clear, this is not an attack on our new biz folks. They're talented, smart, and hard working. They turn non-glassdoor believers into champions, that's powerful.

    This review is an attempt to use glassdoor for its purpose. Bring transparency to a job seeker and provide feedback to our CEO and COO. This ship will sink if we don't find a solution to the above.


  4. Helpful (7)

    "If You Build It, We Will Sell It, and They Will Buy It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise II in Mill Valley, CA
    Current Employee - Enterprise II in Mill Valley, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Glassdoor full-time (More than 5 years)

    Pros

    The Mission is amazing, To Help People Everywhere Find a Job and Company they Love.
    Good Salary and Commission
    Great Benefits
    Great Team Members
    Great Office
    Dogs!

    Cons

    I've Sold the same products for 5 years
    We Need something new to sell
    Our internal feedback goes to a layered system of management that never makes it s way outside of Sales.
    We forecast to forecast the forecast before forecasting that previous forecast.

    Advice to Management

    Vision : From my stand point Sales needs to demand a new product. If we do not get something new to sell that is not a failure of the product team as I believe they are truly looking at the 3-5 year strategy, that is a failure of the Sales Organization to not influence the decisions of what we need to be successful on the Enterprise tier in the near term. Thats not just on Enterrprise sales leadership, but Enterprise sales reps too. We need to be in alignment.

    Day to Day : Our sales leaders forecast too much. You can only look at an excel doc so much, why cant we hire an analyst to focus on forecasting and task Sales with more responsibilty to "lead and succeed". We do not need our SVP, our VP, our Director AND our Manager rolling up forecasts 4 times a month... because at the end of the month, and end of quarter we then get a SVP quarter in review, an Enterprise quarter in review, and a director quarter in review...

    You have solid sales people, don't be afraid to fail, take a risk, and watch how much of it we sell.


  5. Helpful (8)

    "Enterprise Account Manager - No Win!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Account Manager in Mill Valley, CA
    Current Employee - Enterprise Account Manager in Mill Valley, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Glassdoor full-time (More than 5 years)

    Pros

    The greatest part of Glassdoor are the people that I work with.

    Cons

    For the past 4+ years Glassdoor has been trying to figure out how to organize internally and how to structure the goals. This is still a struggle as no one in leadership has a clue regarding the growth side of the business and how to make goals fair across the teams. I am not sure how many years they are going to try and put a “one size fits all” approach on this until they realize that does not work. There is no parity in size of books, types of accounts, past history on accounts (which will clearly dictate future growth), etc. There is no forgiveness in the plan and frankly the ability to make your OTE is almost impossible unless you are a lucky few. Throughout my tenure here, they keep saying “we messed up” and then do little things to try and correct, but they only correct for those who have already reaped the benefits. Additionally, their is NO support for the ENT growth tier. It has become abundantly clear that unless you are in new business or on the strat team, that your success will always be a struggle here and you are completely on your own.

    Advice to Management

    Stop doing the same thing over and over with a slightly different look to it. As a company that wants to put the “client first”, then you need to put your top account managers first. They are your direct contact with your most important clients and if they are not feeling success and positive that will only emulate out to clients indirectly. Plan for the future and stop trying to put band aids on problems. Lastly, listen to what your employees say and make change, don’t just try to seem empathetic and do nothing.


  6. "Feels like home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Mill Valley, CA
    Current Employee - Sales Development Representative in Mill Valley, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Glassdoor full-time (More than a year)

    Pros

    I love working at Glassdoor. The company mission resonates with me and is always reiterated. I love my manager and my co-workers. The company puts on fun events, the office is beautiful and dog friendly. Everyone is nice and friendly as well. I am able to be a leader and am never told that something is out of reach if it's something I want to do. My teammates support me and my managers encourage me.

    Cons

    I have no complaints. I truly love working at Glassdoor!!!!!!!!!!!

    Advice to Management

    Continue to work hard for your team and help those that fall behind. Always make sure promotion paths are clearly understood.


  7. Helpful (2)

    "It doesn't get better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Chicago, IL
    Current Employee - Sales Development Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Glassdoor full-time (Less than a year)

    Pros

    - I don't feel like I have to separate my work from my life... working at Glassdoor is just a part of my life and I love every single second of it.
    - I don't ever work more than 40 hours/week, and I get paid more than most people doing a similar job at other tech companies
    - Quota is extremely attainable, and once you exceed your quota get ready for VERY aggressive accelerators

    Long story short, Glassdoor fits my life extremely well. I'm able to provide a comfortable life for my family, while also being able to spend significant time with them.

    Cons

    - Historically hasn't been great training support for SDR's, however that is changing, as we recently added a SDR Sales Trainer to our team
    - Office is getting so big that its almost impossible to get to know everyone

    Advice to Management

    Invest more resources into on-boarding. First impressions are everything, and its important we create a great experience for our new hires!

  8. Helpful (1)

    "A lot of promises but no delivery- Growth Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Account Manager in Chicago, IL
    Former Employee - Enterprise Account Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I went through a lot to get this role at Glassdoor on the growth team. My teammates were really great people and did a lot to help me get up and running.
    -Solid product and mission
    -Good benefits
    - Fun office atmosphere and perks
    -Competitive pay

    Cons

    I have a lot of them because my experience was pretty awful in the end. For starters, after receiving the offer, they were tiptoeing around the idea of pulling the offer back but eventually they did not ( I can't remember the exact wording but it was very confusing). They changed my start date 3 times. It took them a month and half to decide whether or not I had a guarantee or not for the first few months I was not on book. Once they did decide to give me one (it was generous) they changed the amount on me 2 times. Training was pretty good but I wish they would have had more of a focus on the growth side of the house. It was set up for new biz.

    Leadership had told me they wanted to hit the road with me and I planned a long trip in my territory only to have them bail on me last minute. I performed well on my own but it was just sign of how upper management effects the day to day big time with their last minute asks. I feel like no matter what I did it was never enough, I brought back a solid verbal from a client that we were going to grow an additional 80% and I got flack for it. I felt really good about all the work I put in and the result was really big for my book and team but the feedback I got was that I needed to push the client even harder.

    This all came to a head when I was let go without any prior warning or notice, despite being lauded company wide just a few weeks before for hitting my monthly quota. Just days before I was also told I had been performing well and had been great a receiving the coaching management had provided to me. I also had forecasted to crush my goal for the current month, so there were no signs of poor performance. Additionally, in the weeks prior to this management had laid out a program that had specific criteria we needed to hit to be in "good standing" and it was mentioned that there would be conversations along the way if an individual was not meeting those standards. I never had any of those conversations.

    This was a really shady situation as I was randomly pull into a room and told I no longer had a job at Glassdoor (given no explanation whatsoever about why I was let go). Leadership said one sentence and then left the room, it was gutless. I do not know who was truly behind this or why I was let go. I went back to collect my things and the entire side of the office was cleared out so I could not interact with anyone. Just a terrible situation while working at a company that preached transparency and living by G.R.I.T. This was just like a company with a bad GD rating, there were no values I was just a number to them.

    I had two former colleagues in the interview process with GD and had to tell them that I was let go out of nowhere without any information given to me. It did not make GD look very good at all.

    A lot of things were said about this company and my team being a family but frankly this was not my experience based on the results of my employment. Dealing with HR was not pleasant at all either. They shut off my Cobra when they were not supposed to and were just difficult to deal with in general. Oh and I think in general because its a young company, there is a lot of drinking together and for me personally I feel like it set me back not being in that crowd as I don't drink much.

    And of course after all that they just sell the company a month after my termination so that may have certainly played a factor in things as well. Apparently its all about the all mighty dollar and selling out to a foreign company.

    Overall I would say I just wish things went differently, I felt ok most of the time and enjoyed being there and just battled through these issues thanks to the support of my teammates. I never would have thought this company being who they are and what they represent would have treated me like this. Be careful.

    Advice to Management

    Treat your employees like they are real people, to this day I still do not really know why I am no longer working at GD. I have certainly moved on but management treated me like some puppet and gave me a pink slip for no reason. They did not even have the balls to tell me the truth about what happened. It would have been a lot easier on me if I had known why but they just didn't care enough about me to tell me. That says a lot about who this company really is. All I did was come to work everyday and work my butt off and hit my numbers but that did not matter to them.


  9. Helpful (10)

    "Founded to empower Orgs to be their best, so we should focus on BEING the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Mill Valley, CA
    Current Employee - Program Manager in Mill Valley, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Glassdoor full-time (More than a year)

    Pros

    Senior leadership has a lot on their plate, but the learning and leadership opportunities are there for anyone willing to put in the extra effort! Great options for daily free lunch if you are lucky enough to work in Mill Valley. Nearly all of the employees here feel passionate about working in an environment of empowerment, collaboration, focus, fun, and friendship.

    Cons

    I've been working 10-12 hour days just to keep up. Executive leadership is a little cliquey and their style of communication can be condescending, even if the workforce is marginally younger. Problems tend to be ignored even when employees are calling them out. Senior management tend to have the only say.

    Advice to Management

    Communicate with your employees, foster an atmosphere that empowers a level playing field, you will be surprised how many great ideas and what an amazing impact your non-senior/ non-executive staff will make in regards to our product, environment, and overall future. We are building this together... empower us!

    Glassdoor Response

    May 29, 2018 – HR Team

    We really appreciate you sharing your honest feedback. Listening to our employees and empowering them to share ideas and improvements is something that is very important to us. We will take your... More


  10. Helpful (16)

    "Big picture looks bright but there are elephants in the room"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success in Mill Valley, CA
    Current Employee - Customer Success in Mill Valley, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Glassdoor full-time (Less than a year)

    Pros

    Awesome leadership, free lunch, healthy snacks, mostly genuinely motivated/hardworking teams. Great perks, off-site events, and work that really feels like it matters.

    Cons

    Recently quite a few job descriptions have changed significantly with major additions to workload (massive amounts of training (internal and new hires), proposed QBRs, individual projects, strategic proactive work as well as formal consulting, etc. The changes are welcome and exciting, but our compensation and potential for commission should be addressed. We're all working really hard (which is constantly stated in meetings) but if we're not going to be rewarded and taken care of for our hard work then I suspect more people will leave.
    The CS org is not allowed to work from home on a regular basis which frustrating. The most popular commuter benefit was recently cut and most other options tack on at least an extra hour each way. With the $7 daily bridge toll/gas/traffic commuting out to Mill Valley it would be extremely helpful and appreciated if we could have more flexibility in being able to WFH. With both slack and weekly communication with our managers regarding our current standing we should be trusted to behave like adults and be able to manage workflow outside of the office. Other teams openly do so and have said it has greatly impacted their stress level/productivity/and work-life/balance.

    Advice to Management

    The office location element paired with a heavier workload and lack of flexibility in scheduling will cause friction over time. Be mindful of both the recent changes in workload as well as the general vibe amongst your new and old employees. With a couple incredible people recently deciding to leave I fear that a mass exodus could start to happen again if people don't feel like we're heading in the right direction.

    Glassdoor Response

    May 15, 2018 – Vice President, Customer Success

    Dear Mill Valley CS

    Thanks for taking the time to write a review and share your perspective.

    It's great to hear that you're feeling positive about the future of Glassdoor and the Customer... More


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