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Global Document Solutions Reviews

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2.4
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Global Document Solutions President & CEO, RR Donnelley Thomas J. Quinlan, III
Thomas J. Quinlan, III
4 Ratings

15 Employee Reviews

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  1. "Document Solutions Xerox, a great place to start a career straight out of college!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Representative in Dayton, OH
    Former Employee - Marketing Representative in Dayton, OH
    Recommends

    Pros

    It is one fantastic place to start a career. You go through the same training as all Xerox Reps. You can run your own business straight out of college. It is an amazing amount of responsibility. You literally control the accounts within your zip-codes. You can sell the full line of Xerox solutions and answer to one manager.

    Cons

    It is a small company. People have to quit or resign for you to be promoted. There is high turnover and high stress. Not many people straight out of college can cut it. You need to be disciplined and have a quick mind to learn all of the ins and outs of the business. Leasing, the technology, server environments, internal buying processes of your customers. The list could go on forever. As long as you learn fast and are willing to study you will be fine.

    Advice to Management

    Keep doing what you are doing. You are making tons of money and giving people out of college a chance to succeed.


  2. "Get your feet wet and leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer in New York, NY
    Former Employee - Developer in New York, NY
    No opinion of CEO

    Pros

    A good place to get experience and your feet wet. As a developer, you have time to try new technology as they are not committed to one type language. Work and talk to a lot of different companies so it is good for networking and making new friends.

    Cons

    The compensation and benefits are not up to standards. They should definitely increase it and be more fair to their employees. Since it's a small company, opportunities for growth is not there. There is no programming development standards and common practices used here in this company.

    Advice to Management

    You have work to do.

  3. "A Slowly Sinking Ship."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Team, Knutsford in London, England (UK)
    Former Employee - Commercial Team, Knutsford in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Global Document Solutions full-time (More than 3 years)

    Pros

    It's a company with a very "optimistic" outlook.

    Case in point, as long as the company is reporting a healthy sales target irrespective of whether is achieving or will achieve those targets, nothing else matters really.

    So-called priorities like reversing a terminal decline in morale, staff retention, or sales revenue, are managed away by giving existing Donnelers the jobs you literally can’t hire for and creating a new project that nobody will understand.

    Our collective hopes for the future of the company will be pinned to this, by the way. Which is encouraging.

    There is a great work/life balance, too. Nobody will care enough that when 'working from home' you can be out on the golf course or out in the caravan watching episodes of Bonanza.

    It's not all about working from home, either. When you do decide to come in, and decide you can, you get to bask in the joy of discovering some new person has joined the company and can share in your own sense of eternal misery.

    Witnessing the very visceral, gradual sense of sheer regret in new starters as they come to terms with the horrible mistake they've made can also be very liberating. GDS is full of these perks.

    Staff need not worry themselves with the things lesser companies needlessly burden their workforce with. These include:

    STRATEGY: Senior management will continues its revolving door of strange, almost genius-like visionaries who will be discarded once they are found out.

    For about five or six years the company's strategy was basically a small group of beige individuals ignoring the world while moving from one buzzword to the next every few months.

    Not just for the sake of it, though. This was to sound impressive while transactional print hid the company's long-term lack of direction or a business model that the future will need.

    PRODUCTS/SOLUTIONS: Don’t worry about new services, either.

    Let RRD’s contradictory solutions roadmap power point slides do the worrying for you and bamboozle your prospects. If you’re lucky, they might even stop confusing you, one day.

    TECHNOLOGY: Don’t worry about demonstrating new technology to clients. There is none. Note: This benefit is not available in the USA because they are forced to do things like deliver solutions to their customers and not just talk about it.

    SALES TARGETS: These will change throughout the year, so just go with it. Once we realise “Gosh. Weren't WE a bit optimistic with our projections, eh?” we’ll downsize our expectations and put everyone on yellow alert.

    Then we’ll make sure there’s more tea and coffee to go round by making random Change teams redundant. Probably around Christmas time, too. Bonus!

    (Not an actual bonus. Don't be silly.)

    FRUGAL COMMERCIALS: This is a multi-BILLION $USD corporation – which has internal design agencies on three continents, but it doesn't take itself too seriously. In fact it doesn't even try to take itself seriously.

    Just to prove this point, the company decided that its new brand would be determined with a “staff logo competition”. You know, just in case Sandra in accounts is a bit handy with Illustrator and can save the company a few thousand quid. Always thinking, see?

    Oh and there's bul****t bingo EVERY. SINGLE. DAY.

    Cons

    None, really. What's not to love?

    Advice to Management

    Be on the right side of history. When, and not if, more financial cuts come and more good people lose their jobs, senior management should at least hold their hands up and call a few things out.

    1) Just say it's everyone else's fault.

    Point the finger where you should. Not at the clown car dedicating precious time and money to logo competitions instead of service development, but at the people with mortgages and kids to feed. They made you say to the shareholders you'd achieve sales figures you knew you absolutely couldn't and wouldn't achieve, admit it.

    2) Admit that everyone else under you is to blame for you not modernising five or six ago “because change isn’t what we’ve always done, so how will that help?”

    3) Explain that everyone else should have told you to resign at that time.

    4) Insist that project DELTA was everyone's path to glory, had they only bothered to understand the umpteen oxymorons it gave birth to. And how everyone should have spoken up when the fluffy conversations about “CX journey mapping” began spawning a black hole of time, money and answers.

    5) Achieve clarity on this point by explaining how it totally wasn't just a scheme for senior management to pat itself on the back for not releasing products.

    Illustrate that point by pointing out how it hadn't been properly described to anyone for about three years.

    People will completely understand what they didn’t understand the first time.
    Get a proper logo (please)!

    6) Relax and cash in your nice big pension. You've earned it.


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Analyst in Chennai (India)
    Current Employee - Process Analyst in Chennai (India)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Global Document Solutions full-time (More than a year)

    Pros

    Great learning atmosphere
    Clear Visibility to the topmost management
    Work does not go un noticed

    Cons

    Slightly unprofessional middle management
    Lower and middle management completely dependant on the top management for extremely basic and primitive needs.

    Advice to Management

    Make the lower management decide on trivial aspects


  5. "Poor Morale and Under Appreciated Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Global Document Solutions full-time

    Pros

    Friendly and helpful colleagues

    Cons

    High labour turnover and terrible staff morale

    Advice to Management

    Speak to employees and look to develop team for long term


  6. "No pay rise, no career progression."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Worker
    Current Employee - IT Worker
    Doesn't Recommend
    Negative Outlook

    Pros

    Big company working with very important clients.

    Cons

    No career progression in IT, all senior positions are based in Poland to cut cost. No pay rise, for 2 years as management always find an excuse. Very old technology.


  7. "Poor atmosphere, massive micromanagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in London, England (UK)
    Current Employee - Project Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Global Document Solutions (More than a year)

    Pros

    They are paying for overtimes but do expect you to work them (a lot), easy to get this job judging how many young not very qualified PC are hired. They offer fruits twice per week and free milk/tea/coffee

    Cons

    They don't respect people, forcing them to stay overtimes.
    Massive micromanagement. Expect every email to be read and commented.
    Team Leaders are not people persons at all. They have no skills, no training to prepare them to manage people creating awful atmosphere.
    People are leaving this company as they cannot stand this lack of management culture and disrespect they got from Senior Staff.

    Advice to Management

    Learn how to respect people you manage. Be more friendly and understandable.

  8. "Average"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Chennai (India)
    Former Employee - Anonymous Employee in Chennai (India)

    Pros

    Good company for an entry level job. Negative experiences teaches you a lot to handle tricky situations in the future.

    Cons

    Rewarding actual performers gets drowned out. Senior management should see to it that shift timings are not extended beyond stipulated times. Zero work life balance for a family person.

    Advice to Management

    Reporting managers also need recognition and more responsibilities. Helps motivating them further


  9. "Business Development Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Director in London, England (UK)
    Current Employee - Business Director in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Global Document Solutions (More than a year)

    Pros

    Great people to work with

    Cons

    Strategy needs to be defined


  10. "Friendly company doing its best to add value to clients"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director
    Current Employee - Account Director
    Recommends
    Positive Outlook

    I have been working at Global Document Solutions full-time (More than 5 years)

    Pros

    Small enough company to make a difference

    Cons

    Difficult to make a difference because of lack of formal process and structure

    Advice to Management

    Create templated documentation to avoid reinventing the wheel and streamline back office processes - too fragmented across BU's and geographies


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