Global Industrial Reviews | Glassdoor

Global Industrial Reviews

Updated June 14, 2017
76 reviews

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Full-time Part-time

2.5
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Bob Dooley
37 Ratings

76 Employee Reviews

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Pros
Cons
  • No vision of leadership from upper management (in 6 reviews)

  • Benefit options could be improved, and sick time should be considered (in 4 reviews)

More Pros and Cons

  1. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Henderson, NV
    Current Employee - Account Manager in Henderson, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Global Industrial full-time (Less than a year)

    Pros

    1. Good Base Salary with commission and bonus opportunity.
    2. Great Training (Fly you out for 2 week training)
    3. Great benefits with 401K and tuition reimbursement
    4. Fair management
    5. Weekends off (work M-F)
    6. Choose schedule of 6:30A-3:30P or 7:30A to 4:30P
    7. Managers try to create a fun environment by offering KPI challenges to win prizes

    Cons

    Wish they would stand up to corporate a bit more on the employees behalf. Some of the metrics are hard to hit every day with all the different direction sales are pulled in.
    Need stronger customer service

    Advice to Management

    Keep making it fun she fair. People are starting

    Global Industrial Response

    Jun 15, 2017 – Manager Social Media

    We thank you for your comments and we appreciate the positive feedback. We are working hard to maintain a culture that embraces strong communication and increased transparency between departments and ... More


  2. "account manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Global Industrial full-time (More than a year)

    Pros

    Dedicated managers. Three weeks of vacation

    Cons

    Company management does not care about their employees. No vision of leadership from upper management. No accountability from departments. No competent business acumen from sales management.

    Advice to Management

    Replace upper management sales team and replace them with people with integrity and business knowledge.

    Global Industrial Response

    May 22, 2017 – Manager Social Media

    We thank you for your feedback. We are working hard to maintain a culture that embraces strong communication and increased transparency between departments and management and we take your comments to ... More


  3. Helpful (2)

    "Just Enough To Get By"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Content Analyst in Port Washington, NY
    Current Employee - Web Content Analyst in Port Washington, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Global Industrial full-time (More than 3 years)

    Pros

    Great people. Flexible hours. Free Coffee.

    Cons

    Employees are undervalued and should be paid more.

    Advice to Management

    Pay your employees enough to live.

    Global Industrial Response

    Apr 28, 2017 – Manager Social Media

    We appreciate your feedback and we take all constructive criticism to heart. We have made some changes in the company, and we are working hard to maintain strong communication and increased ... More


  4. Helpful (2)

    "Account Manager (ADA) - Sales Robbinsville Location"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Robbinsville, NJ
    Former Employee - Account Manager in Robbinsville, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Global Industrial full-time (Less than a year)

    Pros

    According to government census data the median household income in Robbinsville is $106K and Global Industrial pays a base of $45K and tells you during the interview that you can make as much as $78K in your first year as an ADA if you max out every month and a typical ADA earns about $65K on average. This is OK, if you are in a Dual income household, otherwise you might need a second job.

    Cons

    Company has shadow accounts, that ADA's cannot see. For example: Frank's Auto Parts might have 8 accounts and each account might have 5 contacts in the account (some contacts are duplicated in each account and other contacts are unique). Three Global ADA's might be assigned to three separate account #'s that belong to Frank's and they all can be calling the common customer contacts at the same time. How do you think customers feel about that? Now check this out, what happens when customers login and order online, who gets credit for the sale when that happens? It depends on which account has the user id. Global gets credit and bypasses the sales staff if the user id is located in a "house" account. Otherwise, the sales person who is lucky to have the account with the user id gets credit, even if they didn't make the sale. You would think they would give sales people tools to fix this problem, but they don't. Some accounts are "unassigned", which allows another unrelated sales person the opportunity to log a sale in one of Frank's unassigned accounts and bypass all three ADA's to get credit for the sale. There is a very simple solution to the problem, which is to search the email address field in the database for a common domain name, such as, "%@<domainname>" and move all the contacts into one account and assign that account to one ADA and close all the other accounts. Very simple and easy to do, but for some reason that doesn't happen. I'll let you speculate on that. In fact, upper management removed access to the search screen that ADA's could have used to search the shadow accounts. Why would they do that?

    Advice to Management

    All ships raise with the tide. Do something that helps all your sales staff and watch your sales go up! Fix your data, fix your order entry system. Trust your front-line sales managers, because they know what they are doing. As for upper management, Jack Welsh former CEO of GE said, ...you should never have more than three layers of management... and Global has at least five, so perhaps two layers can go. You need to stay close to your business, because bad decisions are being made.

    Global Industrial Response

    Apr 28, 2017 – Manager Social Media

    We appreciate your feedback and we take all constructive criticism to heart. As you may know, we have made some changes in the company, and we are working hard to maintain a culture that embraces ... More


  5. Helpful (3)

    "It's ok at best."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Port Washington, NY
    Current Employee - Marketing in Port Washington, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Global Industrial full-time (More than 5 years)

    Pros

    There is some flexibility in the work schedule. Co-workers are generally friendly (since you're all in "the same boat"). You could make a career here but it would take a long time to move up and financially the pay is less than market for the area.

    Cons

    Very arrogant upper and executive management, very poor benefits, low raises, little promotion opportunity. Direction changes a lot making it confusing for employees. Benefits are awful; minimal 401k match, no sick time, no paid parental leave, minimal work from home opportunity, very expensive health care contributions,no stock purchase plan or profit sharing. The company mantra is to do more with less: that means more work for lower pay increases, less staff, less promotion opportunity.

    Advice to Management

    The company has potential. Consider more town hall meetings; help to eliminate the "us and them" divide between employees and upper management, we all want to work together! PLEASE review the benefits!!!

    Global Industrial Response

    Apr 28, 2017 – Manager Social Media

    We appreciate your feedback and we take all constructive criticism to heart. We do plan on continuing the Town Halls and we are working hard to maintain a culture that embraces strong communication ... More


  6. Helpful (1)

    "Great company in distribution business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Marketing in Port Washington, NY
    Current Employee - Vice President Marketing in Port Washington, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Global Industrial full-time (More than 5 years)

    Pros

    A listening management, with ear for all opinions. Friendly colleagues with lot of experience in the field.

    Self learning tools provided.

    Fast paced growing company with tons of initiatives to grow with.

    You get paid for what you bring to the table.

    Good location near LIRR.

    Cons

    Some amenities need face lift and modernization.

    Global Industrial Response

    Apr 26, 2017 – Manager Social Media

    Thank you for taking the time to comment. We appreciate all information from our employees and we are continually improving our processes. Thank you again for your feedback.


  7. Helpful (6)

    "Extremely disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Las Vegas, NV
    Former Employee - Account Manager in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Global Industrial full-time (More than a year)

    Pros

    Coworkers were friendly and willing to help. Commute isn't terrible. I honestly can't really think of anything good. I am extremely ashamed that I worked for Global Industrial.

    Cons

    Horrible management. Horrible website. Horrible products. Horrible expectations. Just a bunch of old white men who want to do nothing but keep their shareholders happy. They literally could not care about the well being of their employees. As I resigned from my position, the HR department tried to "terminate my employment" how do you terminate someone's employment who resigned? I also had issues with my last check that have still not been resolved and no one knows how to answer my questions. I will be submitting a complaint and getting my legal team involved.

    Advice to Management

    It is 2017. It is time to invest in your employees and make some serious changes in order to see the growth that you want to see.

    Global Industrial Response

    Apr 28, 2017 – Manager Social Media

    We appreciate your feedback and we take all constructive criticism to heart. As you may know, we have made some changes in the company, and we are working hard to maintain a culture that embraces ... More


  8. Helpful (3)

    "No NO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Buford, GA
    Former Employee - Anonymous Employee in Buford, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Global Industrial full-time (Less than a year)

    Pros

    The best people in the world

    Cons

    The worst management in the world

    Advice to Management

    Please the be nice with the person's seat there. They are PROS

    Global Industrial Response

    Apr 28, 2017 – Manager Social Media

    We appreciate your feedback and we take all constructive criticism to heart. We thank you for the positive comments and we are working hard to maintain a culture that embraces strong communication ... More


  9. Helpful (3)

    "Assistant Product Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Product Manager in Port Washington, NY
    Current Employee - Assistant Product Manager in Port Washington, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Global Industrial full-time (More than a year)

    Pros

    Great company to work for and grow with. Nurturing environment knowledgeable employees. If you have the drive you can push yourself withing the company they do give you the ability move around and apply to different positions. Good with PTO days.

    Cons

    no summer hours or extended vacation days aside the usual

    Advice to Management

    keep city hall meetings and dialogue going with employees, possibly create an all year round suggestions box

    Global Industrial Response

    Apr 26, 2017 – Manager Social Media

    We appreciate your feedback and we take all constructive criticism to heart. As you may know, we have made a lot of changes in the company, and we are working hard to maintain a culture that embraces ... More


  10. Helpful (3)

    "Inside sales, selling products over the phone to customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Dacula, GA
    Former Employee - Inside Sales in Dacula, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Global Industrial full-time (Less than a year)

    Pros

    The only pros to working at Global Industrial were getting to talk with customers in the phone and help customers find what they were looking for.

    Cons

    No opportunity to move to 1st shift, as turn over is very high making you stuck working 10-7 shift and Saturdays. One of the supervisors was very rude and disrespectful towards me and a few others. Supervisors and managers always yelling at everyone telling everyone to take calls.
    You have so many days to close a quote or the closers will take your quote and get your commission if you don't close.
    Although they have a gym on site, you don't get an opportunity to use it due to work schedule.
    Lots of favoritism.

    Advice to Management

    Treat each employee equally. Training on specific products and dividing into groups to better assist customers with product knowledge.

    Global Industrial Response

    Apr 28, 2017 – Manager Social Media

    We appreciate your feedback and we take all constructive criticism to heart. As you may know, we have made some changes in the company, and we are working hard to maintain a culture that embraces ... More


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