Global Response Reviews | Glassdoor

Global Response Reviews

Updated August 27, 2017
84 reviews

Filter

Filter

Full-timePart-time

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Stephen Shooster
33 Ratings

84 Employee Reviews

Sort: PopularRatingDate

Pros
  • stable job , stable pay , weekly pay (in 10 reviews)

  • Flexible hours, good benefits, nice people (in 6 reviews)

Cons
  • No room for growth and alot of favoritism within the accounts (in 6 reviews)

  • The company is closed for about two weeks from the last week of December to the first week in January and you receive NO pay for these days off (in 7 reviews)

More Pros and Cons

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Margate, FL
    Former Employee - Customer Service Representative in Margate, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Global Response full-time (Less than a year)

    Pros

    weekly pay was a good thing

    Cons

    little pay was a bad thing

    Advice to Management

    be cool


  2. "Terrible pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Margate, FL
    Former Employee - Customer Service Representative in Margate, FL

    I worked at Global Response full-time (Less than a year)

    Pros

    Weekly pay about it

    Cons

    15 min Lunch and pay

    Advice to Management

    Needs new management

  3. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Supervisor in Margate, FL
    Current Employee - Account Supervisor in Margate, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Global Response full-time (More than 8 years)

    Pros

    I have been working for Global Response for over 7 years now and am very happy working for the company.

    - Family owned and operated. They are very involved with the community and hire 1000's of employees - especially during holiday season.
    - Lot's of different accounts from industries like fashion, healthcare, auto, catalog & more.
    -Flexible schedules. Depending on the account you end up working for some don't work weekends, some are part-time and full-time with varying start schedules.
    -Benefits are good - includes health, dental, vision, 401K, plus vacation time and sick/personal time after a year.
    -Fun atmosphere, they have a lot of days through out the year that they ask the staff to dress up for a special visit and during holidays they get very festive. They host employee appreciation days as well as other special occasions.

    Overall this is a great call center to work out compared to most, more relaxed environment and no high sales. Global Response is committed 100% to excellent customer service which makes for a great company to work!

    Cons

    -Initial hire is on a temp basis, once directly hired you can start to receive benefits.
    -Parking can get pretty hectic during peak season.


  4. "No Job Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Technical Support Representative in Margate, FL
    Current Employee - Technical Support Representative in Margate, FL
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Global Response full-time (Less than a year)

    Pros

    Add to your resume and keep it movin'

    Cons

    No job security you basically a temp work worker hopping between different accounts. Few of the employees are nice most people are stuck up and unpleasant act like they all that when in reality they not even making $30,000 a year lol. You get two 15 mins break and a 1/2 hr lunch even if you working long hours. You don't get any raise after a year. Long story short not a place to make your career.

    Advice to Management

    Treat people like humans and be honest about the job openings. You can't expect so much out of people when they are not being compensated or treated right for all the work the do.


  5. "No Job Security Go To School Get a Degree land a real job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Margate, FL
    Current Employee - Technical Support in Margate, FL
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Global Response full-time (Less than a year)

    Pros

    - Add to your resume and keep it moving
    - Different food options on compound

    Cons

    No job stability. You basically working for a temp agency. No room for growth, No pay increase, No good benefits and employees are stuck up act like they all that when all of them including supervisors not even making 30k a year lol. Two 15 mins break and 1/2 hr lunch even when your doing long hour shift. Basically a sweat shop.

    Advice to Management

    Be honest about job opening stop selling dreams about moving from temp to perm when you know that's the same thing you tell to every batch of new hire you let go at the end of season


  6. "Worst Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Margate, FL
    Current Employee - Technical Support Representative in Margate, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Global Response full-time (Less than a year)

    Pros

    Absolutely none! Complete waste of time!

    Cons

    No job security. Constantly switching from contract to contract. You can start off as tech support and end up doing customer service. Your schedule is also constantly changing. Management has no consideration of your schedule when you have a family or school being that your schedule changes every other month. The company is closed for about two weeks from the last week of December to the first week in January and you receive NO pay for these days off. Too stressful, superiors expect you to be perfect.


  7. "Don't stay long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Global Response full-time

    Pros

    Flexible schedules and comfortable work stations.

    Cons

    Horrible management. No one cares.

    Advice to Management

    Care

  8. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Margate, FL
    Former Employee - Sales Representative in Margate, FL
    Recommends
    Approves of CEO

    I worked at Global Response full-time (Less than a year)

    Pros

    Pleasant people to work for and wonderful leadership.

    Cons

    Advancement opportunities are slow to happen.

    Advice to Management

    Need to do EPR ( employee performance review ) with the agents to enhance productivity.


  9. Helpful (1)

    "Brand Care/Social Media Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager, Brand Care Specialist, Social Media Specialist in Margate, FL
    Current Employee - Case Manager, Brand Care Specialist, Social Media Specialist in Margate, FL

    I have been working at Global Response (More than a year)

    Pros

    Global Response offers their employees different schedule shifts to accommodate you work/family life.

    Cons

    The work load is not equivalent to the compensation.

    Advice to Management

    Value your employees.


  10. "Ummmm!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    co-workers easy to get along with. Health insurance.

    Cons

    Pay suck, too far to travel.


Showing 84 of 86 reviews
Reset Filters