Global Tel Link Reviews | Glassdoor

Global Tel Link Reviews

Updated September 17, 2017
46 reviews

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2.8
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Brian Oliver
10 Ratings

46 Employee Reviews

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  1. "Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Fort Worth, TX
    Current Employee - Tech Support in Fort Worth, TX
    Neutral Outlook
    Approves of CEO

    I have been working at Global Tel Link full-time (Less than a year)

    Pros

    benefits are really great and laid back environment

    Cons

    seems like training is really done by just learning on your own


  2. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Mobile, AL
    Current Employee - Customer Service Representative in Mobile, AL
    Doesn't Recommend
    Neutral Outlook

    I have been working at Global Tel Link full-time (More than 10 years)

    Pros

    Love working with customers. Love what I do.

    Cons

    3 minutes 30 seconds talk time per customer . Lose bonuses. Very low hourly wage. Temps make more.

    Advice to Management

    Know who your hard and dedicated workers are.

  3. "Title"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Global Tel Link full-time

    Pros

    There are a lot of good people.

    Cons

    The salary can be on the low side.


  4. "GTL is great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    Pros

    GTL is nationwide serving a real purpose in corrections. GTL not only gives you the ability to have a good job but a meaningful one.

    Cons

    Very Large company that operates in silos. Communication lacks due to this and at times is a bottleneck.


  5. Helpful (2)

    "Toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you like lower than industry standard wages, this is the job for you! Watch your back! You never know when you will have a dagger in it!

    Cons

    The amount of time spent looking for ways to place blame on workers is unbelievable. Every item that is placed into development allegedly has customer approval and has been reviewed by a Program Manager, Business Analyst, Team Lead and peer revirlews. Unless you truly enjoy being singled out for errors resulting from poorly gathered requirements or working with incomplete information... run. There are managers who consistently control the flow of information in order to maintain a false competitive edge over employees.

    Advice to Management

    Do you ever think about the amount of employee turnover? That really means something about the work environment... toxic.


  6. Helpful (2)

    "No room to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Fort Worth, TX
    Former Employee - Tech Support in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Global Tel Link full-time (More than 3 years)

    Pros

    Laid back environment. Good place to get your feet wet if you're new to IT, or fresh out of college.

    Cons

    There is not any room for growth, unless you relocate. The compensation is considerably below the local averages, no integrity. Made several promises upon hiring, none were followed through on, just recieved one excuse after another. They hire new employees fresh out of college, and pay them more than there tenured employees doing the same roll. Raises were tiny, if you got one at all ( >2% )

    Advice to Management

    Take care of your existing employees, and have some personal as well as corporate integrity.


  7. Helpful (2)

    "Company is adapting to change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People who work hard are rewarded with promotions and salary bumps. 401K plan is good. Executive team is hands and provides 1-1 coaching (but you have to ask).

    Cons

    Best paying jobs involve significant travel. They keep lazy people longer than they should.

    Advice to Management

    Spend more time getting to know people below executive team

  8. Helpful (1)

    "Look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interface Designer in Altoona, PA
    Current Employee - Interface Designer in Altoona, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Global Tel Link full-time (More than 5 years)

    Pros

    The only pro is the flexibility the schedule offers. Many employees take time to exercise via this unspoken flex time.

    Cons

    The position is horribly underpaid. With the expectation that the ID is expected to know every aspect of a massive software application that is customizable for individual clients while functioning as a user experience designer with ESL coworkers is daunting.
    Also having implemented SCRUM, upper management needs to accept that the day to day duties do not translate into this framework.

    Advice to Management

    Providing cost of living increases is not a bad thing. Keeping overall employee costs/salaries low in order to maintain shareholder payout only contributes to employee bleed. Constantly having to train new employees is a huge detriment to the internal development process.


  9. Helpful (2)

    "Account Executive/Producer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Executive in Oak Park, MI
    Former Employee - Marketing Executive in Oak Park, MI
    Recommends
    Positive Outlook

    I worked at Global Tel Link (More than a year)

    Pros

    I enjoyed the interpersonal interaction with my clients.

    Cons

    The lack of promotional opportunities in the rank and file areas of the station.

    Advice to Management

    Is to give 110% to your task.


  10. Helpful (3)

    "The Worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent
    Current Employee - Independent
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay and company benefits

    Cons

    Late compensation
    Lack of promotions
    Nepotism
    Greedy managers
    Not enough characters or TIME to list

    Company is “lead” and I use the term VERY loosely by greedy upper managers. In twelve years the CEO, Brian Oliver has addressed the company on an all hands call only ONCE. His president, Jeff Haidinger has had 2 calls. They spend more time dealing with the investors and finding ways to squeeze more copper out of a penny. They have never attempted to host national or regional meetings with any groups other than the sales team.
    The remaining “managers” manage by fear and intimidation. Cronyism and nepotism run rampant within the management staff. Silos are built throughout the organization and company policies are thrown by the wayside in lieu of regional policies. When needed, managers make up new undocumented polices as a matter of convenience.
    Compensation and annual reviews with monetary increases are delayed to a point of being ridiculous. Year-end annual reviews and payouts are distributed in March.
    The company implements an MBO process (which can be debated on its own merits) for evaluating employees. The MBOs which are annually evaluated are seldom delivered on time and usually presented to employees in the 3rd quarter and are designed to penalize rather than promote. The language is structured in a way to tell the employee what they are at risk of losing if the goal is not met instead of how they can become better employees.
    When looking at problems to be resolved the organization would rather look at who they can throw under the bus. Mangers within the company seem to have an US versus THEM mentality rather than working cross-section-ally with their peers in other departments.
     The only teamwork seems to be worked at the top of the organization and collaborated in getting each other promoted to the next level. Advancement and recognition doesn’t seem to filter down below upper management. Experience and educations appear to be overlooked for the sake of promoting and or hiring relatives and friends.

    Advice to Management

    Get out in the trenches with your staff. Spend your money on the organization building a culture of TRUE teamwork. Host group and/or company gatherings. Consider cleaning house on middle and upper management. Invest and a TRUE engineering department that can design and draft project documents for successful implementation. Solicit true feedback and LISTEN to your employees!


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