Global Tel Link Reviews | Glassdoor

Global Tel Link Reviews

Updated February 23, 2017
42 reviews

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Full-time Part-time

2.8
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Brian Oliver
8 Ratings

42 Employee Reviews

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  1. Helpful (1)

    "No room to grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Fort Worth, TX
    Former Employee - Tech Support in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Global Tel Link full-time (More than 3 years)

    Pros

    Laid back environment. Good place to get your feet wet if you're new to IT, or fresh out of college.

    Cons

    There is not any room for growth, unless you relocate. The compensation is considerably below the local averages, no integrity. Made several promises upon hiring, none were followed through on, just recieved one excuse after another. They hire new employees fresh out of college, and pay them more than there tenured employees doing the same roll. Raises were tiny, if you got one at all ( >2% )

    Advice to Management

    Take care of your existing employees, and have some personal as well as corporate integrity.


  2. "Toxic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you like lower than industry standard wages, this is the job for you! Watch your back! You never know when you will have a dagger in it!

    Cons

    The amount of time spent looking for ways to place blame on workers is unbelievable. Every item that is placed into development allegedly has customer approval and has been reviewed by a Program Manager, Business Analyst, Team Lead and peer revirlews. Unless you truly enjoy being singled out for errors resulting from poorly gathered requirements or working with incomplete information... run. There are managers who consistently control the flow of information in order to maintain a false competitive edge over employees.

    Advice to Management

    Do you ever think about the amount of employee turnover? That really means something about the work environment... toxic.


  3. Helpful (1)

    "Company is adapting to change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People who work hard are rewarded with promotions and salary bumps. 401K plan is good. Executive team is hands and provides 1-1 coaching (but you have to ask).

    Cons

    Best paying jobs involve significant travel. They keep lazy people longer than they should.

    Advice to Management

    Spend more time getting to know people below executive team


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  5. "Look elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interface Designer in Altoona, PA
    Current Employee - Interface Designer in Altoona, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Global Tel Link full-time (More than 5 years)

    Pros

    The only pro is the flexibility the schedule offers. Many employees take time to exercise via this unspoken flex time.

    Cons

    The position is horribly underpaid. With the expectation that the ID is expected to know every aspect of a massive software application that is customizable for individual clients while functioning as a user experience designer with ESL coworkers is daunting.
    Also having implemented SCRUM, upper management needs to accept that the day to day duties do not translate into this framework.

    Advice to Management

    Providing cost of living increases is not a bad thing. Keeping overall employee costs/salaries low in order to maintain shareholder payout only contributes to employee bleed. Constantly having to train new employees is a huge detriment to the internal development process.


  6. Helpful (1)

    "Account Executive/Producer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Executive in Oak Park, MI
    Former Employee - Marketing Executive in Oak Park, MI
    Recommends
    Positive Outlook

    I worked at Global Tel Link (More than a year)

    Pros

    I enjoyed the interpersonal interaction with my clients.

    Cons

    The lack of promotional opportunities in the rank and file areas of the station.

    Advice to Management

    Is to give 110% to your task.


  7. Helpful (2)

    "The Worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent
    Current Employee - Independent
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay and company benefits

    Cons

    Late compensation
    Lack of promotions
    Nepotism
    Greedy managers
    Not enough characters or TIME to list

    Company is “lead” and I use the term VERY loosely by greedy upper managers. In twelve years the CEO, Brian Oliver has addressed the company on an all hands call only ONCE. His president, Jeff Haidinger has had 2 calls. They spend more time dealing with the investors and finding ways to squeeze more copper out of a penny. They have never attempted to host national or regional meetings with any groups other than the sales team.
    The remaining “managers” manage by fear and intimidation. Cronyism and nepotism run rampant within the management staff. Silos are built throughout the organization and company policies are thrown by the wayside in lieu of regional policies. When needed, managers make up new undocumented polices as a matter of convenience.
    Compensation and annual reviews with monetary increases are delayed to a point of being ridiculous. Year-end annual reviews and payouts are distributed in March.
    The company implements an MBO process (which can be debated on its own merits) for evaluating employees. The MBOs which are annually evaluated are seldom delivered on time and usually presented to employees in the 3rd quarter and are designed to penalize rather than promote. The language is structured in a way to tell the employee what they are at risk of losing if the goal is not met instead of how they can become better employees.
    When looking at problems to be resolved the organization would rather look at who they can throw under the bus. Mangers within the company seem to have an US versus THEM mentality rather than working cross-section-ally with their peers in other departments.
     The only teamwork seems to be worked at the top of the organization and collaborated in getting each other promoted to the next level. Advancement and recognition doesn’t seem to filter down below upper management. Experience and educations appear to be overlooked for the sake of promoting and or hiring relatives and friends.

    Advice to Management

    Get out in the trenches with your staff. Spend your money on the organization building a culture of TRUE teamwork. Host group and/or company gatherings. Consider cleaning house on middle and upper management. Invest and a TRUE engineering department that can design and draft project documents for successful implementation. Solicit true feedback and LISTEN to your employees!


  8. Helpful (1)

    "Constant Stress - Limited Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Programmer in Mobile, AL
    Former Employee - Systems Programmer in Mobile, AL
    Doesn't Recommend
    No opinion of CEO

    I worked at Global Tel Link full-time (More than 8 years)

    Pros

    Friendly work environment. All employees are aware of the stressful nature in the office and sarcastically joke of how things need to change, lightening the mood for a bit. Casual dress code is nice as well. 4% 401K Match.

    Cons

    People are in positions that have no ability to be in the position they are in. Many times during project meetings the people leading the meetings do not have any idea how the project should function. Project Managers rarely stick to the documentation specs. Changes to the project/software are constantly changed on the fly because someone higher up wants it to look or feel that way, leading to limited development, testing and updated documentation.

    Many projects have the "Just release it” mentality. Meaning the latest project will be released just to hit the release date deadline and deal with the defects after production. End-to-end testing is rare due to tight deadlines and constant changes to functionality.

    Projects are rushed when they need to be thought out more. Things may look good on paper but that doesn't mean that type of functionality is possible.

    Barely any internal advancement and minimal bonus (if any), cost of living expenses are non-existent. GTL has employees who work very hard at their job and do not receive any kind of incentives or grateful gestures for working hard. If you work hard and do a good job, you get more work thrown at you.

    Advice to Management

    Take the time to talk to your employees and get their feedback. Give credit where credit is due and appreciate those working for you.


  9. Helpful (6)

    "Disorganized Poor Management - Not a good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Staff Engineer in Mobile, AL
    Former Employee - Senior Staff Engineer in Mobile, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Global Tel Link full-time (More than 10 years)

    Pros

    Mediocre benefits
    Once or twice a year pancake breakfast provided by some of the sales team. Thanks guys, you rock!

    Cons

    Sub-par pay
    Hostile work environment, Management rules by threats of termination
    Management prefers to hire outside, rather than promote from within
    Inexperienced outside new hires are brought in to fill roles at a higher pay rate then long term employees
    Unless you are drinking buddies with upper management, there is no upward mobility
    Disorganized poor management; no transparency; management style is to blame the grunts for upper management's mistakes.
    Every department is a separate entity, lacking any real ability to work in tandem with other departments
    No raises for grunts, management has received raises plus bonuses every year
    Critical departments are severely understaffed causing the employees to essentially pull doubles six days a week, and then be on call 2-3 weeks a month
    "Hidden" employee benefits are only rewarded to the employees, that mimic their managers religious beliefs, living location, political alignment, and life style
    Promotions are primarily "fail upward", this has led to a mass exodus of talented employees multiple times

    Advice to Management

    Most of the senior management and a lot of the middle managers are long time employees. They have devolved from doing what's best for the company to doing what's best for their salary. Most Directors and above, from all divisions, should be removed. Your long term grunts should be promoted and then the high school graduate brought in to fill the low ranks. Inexperienced outside hires should never be brought in at a higher hourly wage that is 2-3 times higher than someone that has worked their for 5-10 years. Management needs to recognize it's the grunts that wrote the software, that keep the data centers running, that keep the products shipping; not the management. The hierarchy needs to be completely redone; instead of an upside down pyramid ( 1 grunt-7 managers) it should be built the other way (7 grunts-1 manager) There are more managers in the combined IT related departments then their are workers. The office politics war needs to be eliminated with out prejudice.


  10. "Staff Engineer"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Global Tel Link full-time

    Pros

    GTL is a great company to work for.

    Cons

    I really have nothing negative to say.


  11. "good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Marietta, GA
    Current Employee - Anonymous Employee in Marietta, GA
    Recommends
    Positive Outlook

    I have been working at Global Tel Link full-time (More than 5 years)

    Pros

    big enough to lead yet small enough to be able to adapt to changing market conditions. New management is on the right track

    Cons

    fast growth through acquisitions has negative impact on customer delivery of products/services. Organizational adjustments lead to confusion

    Advice to Management

    Need to streamline processes and have more buy-in from top to bottom of the company. Bigger is only better if it means that products can be delivered on time



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