GoDaddy Reviews in Phoenix, AZ | Glassdoor

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GoDaddy Phoenix Reviews

Updated January 18, 2018
525 reviews

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Phoenix, AZ Area

3.5
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Approve of CEO
GoDaddy CEO Scott Wagner
Scott Wagner
4 Ratings

525 Employee Reviews

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Pros
  • Great Benefits for those that use them (in 117 reviews)

  • Good pay - Good benefits - Nicer offices - On-campus gyms - Subsidized Meals - External perks, ie: Travel Discounts (in 58 reviews)

Cons
  • Its a call center job for the most part (in 56 reviews)

  • Upper Management can't make up their minds on how/where to set metrics (in 29 reviews)

More Pros and Cons

  1. "Hosting Support, FMS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Gilbert, AZ
    Current Employee - Technical Support in Gilbert, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (More than 8 years)

    Pros

    Great health benefits and managers who help you get pointed in the right direction.

    Cons

    Need to include certifications with education.

    Advice to Management

    Bring more value to customers by having agents with certifications.


  2. Helpful (1)

    "GoDaddy is an amazing place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Supervisor in Scottsdale, AZ
    Current Employee - Customer Care Supervisor in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (More than 10 years)

    Pros

    -the pay
    -Senior leadership
    -the culture
    -my peers
    -the contests/prizes

    Cons

    -always changing
    -Never closes, open 24/7 365

    Advice to Management

    Keep the focus on the people. You keep them happy, you keep the customers happy

    GoDaddy Response

    Jan 16, 2018 – Employment Brand

    Thank you so much for taking the time to leave a review. On top of that, holy moly congrats on 10+ years! That is an amazing feat in itself. Here's to 10 more! We are proud to be a company that... More

  3. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Specialist in Tempe, AZ
    Current Employee - Billing Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (More than a year)

    Pros

    If you can sell, the pay is wonderful. I haven't had a single supervisor who wasn't support of my aspirations with both the company and my life.

    Cons

    Hell of a grind, but the pay makes the angry customers and quick calls worth it.

    GoDaddy Response

    Jan 8, 2018 – Employment Brand

    Thank you for taking the time to leave a review. GoDaddy is and always has been a customer-first company. Each of our customer care team members are empowered to support our customers’ needs be they... More


  4. "Business Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Gilbert, AZ
    Current Employee - Business Consultant in Gilbert, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (More than 3 years)

    Pros

    Opportunity to advance within the call center environment. Able to switch shifts as long as you are meeting standards. Nice mix of employees from all cultures and ethnicities.

    Cons

    Call center environment can be hectic if you need to concentrate on your Customers. If you are a savvy sales person, you can make $20+ an hour but you will need technology experience. Product training is minimal and technical training is severely lacking. 90% of the call volume pertains to troubleshooting so if you do not have technical knowledge already, you may struggle for a few months. If you have been in a professional job for over 10+ years, the call center environment will be quite a shock to your system, especially if you are forced to work a late shift. Recruiting efforts are misleading people to think they can make six figures so luring older experience professionals only to find that half of that is hard to make. Also, there is no such thing as a balance of personal life and professional life in their call center environment (very inflexible and non-compassionate leaders if you have a personal issue pop up). Supervisors will openly shame those that are struggling and outwardly glorify the top performers so don't expect equal treatment. Supervisors seem to need more sensitivity and performance management training. Culture is geared towards a younger generation but the published Values are good.

    Advice to Management

    Try to get a better handle on the needs of those that are older employees as they are much different than the younger generation. Professionalism is important to those that have been in the workforce a long time so you need to make sure everyone has a thorough understanding of the technical aspects of the job. It is VERY stressful to listen to complaints all day and not have quick fixes to be able to convert sales. The 30 day training approach is not working as well as you may think. Recommend to your Call Center Managers to keep a watchful eye on new employees that are struggling and don't seem happy. It may even make sense to have an open door policy that is widely known. Lastly, don't allow Managers to sit an entire group down together to get their opinions about a Supervisor that is getting promoted - nobody will be honest in that environment.


  5. "Decent but will find any reason to get rid of you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Website Design Representative in Scottsdale, AZ
    Former Employee - Website Design Representative in Scottsdale, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at GoDaddy full-time (More than a year)

    Pros

    Benefits, competitive pay, fun staff appreciation days and events, coolest staff parties ever, fun people that you work with, good shifts

    Cons

    Pushy about sales, lack of advancement opportunity, managers don't listen to staff ideas, feel like a workhorse, not a valued member

    Advice to Management

    Be more present with your staff, listen to their ideas


  6. Helpful (4)

    "Customer Service and Support is NOTHING to the bottom line"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support and Sales Representative in Tempe, AZ
    Former Employee - Technical Support and Sales Representative in Tempe, AZ
    Doesn't Recommend
    No opinion of CEO

    I worked at GoDaddy full-time (Less than a year)

    Pros

    good pay and benefits, lots of options for scheduling; I did a 4 "power shifts "(10 hours) per week and worked graveyard, so $2 shift differential

    Cons

    Though I applied for, trained for and worked as a Technical Support and Sales Representative, I was ONLY evaluated and coached and earned bonuses based on the SALES portion. Though I achieved a nearly perfect 9.98 of a possible 10.0 , the only conversation I ever had with a supervisor was that my calls were too long and I did not sell enough

    Advice to Management

    Separate your support from your sales team! This will not only make your tech support teams happier, but will increase customer buy-in regarding the tech's abilities, motives and goals during calls and other interactions. Let the SALES staff sell and the SUPPORT staff actually, truly support your customers. You will see increased satisfaction.

    GoDaddy Response

    Jan 17, 2018 – Director, Customer Care

    Thank you so much for taking the time to write this review. We pride ourselves on having an incredible benefits program that not only includes great medical, dental, vision, etc., but also a focus on... More


  7. "Challenging work, great culture, awesome perks!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Tempe, AZ
    Current Employee - Software Engineer in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (More than 8 years)

    Pros

    There are many opportunities working at GoDaddy. The company has grown quickly over the years and is still in catch-up mode when it comes to IT, infrastructure and product development. If you're a motivated go-getter, you can really succeed here by identifying opportunities, developing solutions, and driving them to completion. GoDaddy is very customer focused and is always trying to identify product opportunities to help small businesses succeed. Great engineering culture with talented and energized people. Benefits are amazing.

    Cons

    A lot of tech debt to overcome and work around. Gaining alignment between teams is difficult. Teams are sometimes overworked, forced to over-commit and therefore have little time to help out others to achieve larger strategic initiatives. You have to be very proactive about forcing management to make trade-offs. Management does attempt to provide prioritization but it's hard to prioritize when everything is a priority.

    Advice to Management

    Senior management is somewhat disconnected from the day-to-day challenges. Dive in with teams, understand their challenges and provide teams with the time/resources to make needed investments.

  8. "People are great; customers....not so much..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hosting Sales & Support Consultant in Gilbert, AZ
    Former Employee - Hosting Sales & Support Consultant in Gilbert, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at GoDaddy full-time (More than a year)

    Pros

    Co-workers were awesome.
    Benefits were the best I have seen in a while.

    Cons

    Nothing in place to help agents with verbally abusive customers...and there were plenty who when they didn't get their way swore until they did.
    Had to do sales & support and you were fired if your css (not under your control btw) was low or you didn't meet metrics.
    Multiple places to put the same notes which didn't talk to each other so lots of duplicate work.

    Advice to Management

    If we couldn't bonus on CSS then CSS shouldn't be a factor for PIP or other such "coachable" situations.

    GoDaddy Response

    Dec 19, 2017 – Director, Customer Care

    Thank you for the feedback. Rewarding our employees for extraordinary work is something that we take seriously. Our culture is rooted in our values and encourages people to join forces in all sorts... More


  9. Helpful (4)

    "Sales and Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Representative in Tempe, AZ
    Current Employee - Sales Support Representative in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at GoDaddy part-time (More than a year)

    Pros

    Laid back environment with causual dress code. Ping pong tables, cool Christmas party.

    Cons

    Outsourcing jobs to different countries. Pay cuts on bonuses. Lack of management support. No one really tries to help you.

    Advice to Management

    Have reliable leadership that actually wants to help employees grow and succeed.

    GoDaddy Response

    Jan 17, 2018 – Director, Customer Care

    Thank you so much for taking the time to write this review. We pride ourselves on having an incredible benefits program that not only includes great medical, dental, vision, etc., but also a focus on... More


  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Tempe, AZ
    Current Employee - Senior Software Engineer in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (More than 5 years)

    Pros

    - Sound company direction and experienced management
    - Good pay
    - Fantastic flexibility
    - Concerted engineering effort to move more and more towards true global scalability

    Cons

    Godaddy is almost 2 different companies, the engineering side and the sales & support side. Almost all the negative comments are from the latter, which is understandable because sales & support is always really tough.

    GoDaddy Response

    Dec 18, 2017 – Employment Brand

    Thank you so much for taking the time to leave your review. We are so happy that you are enjoying your role here and thanks for 5 amazing years! Here's to 5 more! While the company can sometimes seem... More


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