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GoDaddy Reviews

Updated January 18, 2018
139 reviews

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GoDaddy CEO Scott Wagner
Scott Wagner
2 Ratings

139 Employee Reviews

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Pros
  • Great Benefits for those that use them (in 118 reviews)

  • Good pay - Good benefits - Nicer offices - On-campus gyms - Subsidized Meals - External perks, ie: Travel Discounts (in 56 reviews)

Cons
  • Its a call center job for the most part (in 56 reviews)

  • Upper Management can't make up their minds on how/where to set metrics (in 29 reviews)

More Pros and Cons

  1. "Business Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Gilbert, AZ
    Current Employee - Business Consultant in Gilbert, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (More than 3 years)

    Pros

    Opportunity to advance within the call center environment. Able to switch shifts as long as you are meeting standards. Nice mix of employees from all cultures and ethnicities.

    Cons

    Call center environment can be hectic if you need to concentrate on your Customers. If you are a savvy sales person, you can make $20+ an hour but you will need technology experience. Product training is minimal and technical training is severely lacking. 90% of the call volume pertains to troubleshooting so if you do not have technical knowledge already, you may struggle for a few months. If you have been in a professional job for over 10+ years, the call center environment will be quite a shock to your system, especially if you are forced to work a late shift. Recruiting efforts are misleading people to think they can make six figures so luring older experience professionals only to find that half of that is hard to make. Also, there is no such thing as a balance of personal life and professional life in their call center environment (very inflexible and non-compassionate leaders if you have a personal issue pop up). Supervisors will openly shame those that are struggling and outwardly glorify the top performers so don't expect equal treatment. Supervisors seem to need more sensitivity and performance management training. Culture is geared towards a younger generation but the published Values are good.

    Advice to Management

    Try to get a better handle on the needs of those that are older employees as they are much different than the younger generation. Professionalism is important to those that have been in the workforce a long time so you need to make sure everyone has a thorough understanding of the technical aspects of the job. It is VERY stressful to listen to complaints all day and not have quick fixes to be able to convert sales. The 30 day training approach is not working as well as you may think. Recommend to your Call Center Managers to keep a watchful eye on new employees that are struggling and don't seem happy. It may even make sense to have an open door policy that is widely known. Lastly, don't allow Managers to sit an entire group down together to get their opinions about a Supervisor that is getting promoted - nobody will be honest in that environment.


  2. "From the best job in 2012 to worst job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support
    Former Employee - Sales Support
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GoDaddy full-time (More than 5 years)

    Pros

    In spite of change in benefits..health benefits are still good for call center job

    Cons

    Since go public and Bob Parsons not running the show...it has become a sleazy sales center job...if you dont sell new product you dont get credit for the sale toward your bonus....minimum sales objectives are crazy now....customers being lied to and management turns a blind eye if it leads to sales. GoDaddy was started because of price...have been numerous price increases to satisfy Wall St earnings...almost all promo codes and discounts have been eliminated

    Advice to Management

    Hope KKR breaks up the company and management is out of jobs

    GoDaddy Response

    Jan 17, 2018 – Director, Customer Care

    Thank you so much for taking the time to write this review. We pride ourselves on having an incredible benefits program that not only includes great medical, dental, vision, etc., but also a focus on... More

  3. "Decent but will find any reason to get rid of you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Website Design Representative in Scottsdale, AZ
    Former Employee - Website Design Representative in Scottsdale, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at GoDaddy full-time (More than a year)

    Pros

    Benefits, competitive pay, fun staff appreciation days and events, coolest staff parties ever, fun people that you work with, good shifts

    Cons

    Pushy about sales, lack of advancement opportunity, managers don't listen to staff ideas, feel like a workhorse, not a valued member

    Advice to Management

    Be more present with your staff, listen to their ideas


  4. Helpful (4)

    "Customer Service and Support is NOTHING to the bottom line"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support and Sales Representative in Tempe, AZ
    Former Employee - Technical Support and Sales Representative in Tempe, AZ
    Doesn't Recommend
    No opinion of CEO

    I worked at GoDaddy full-time (Less than a year)

    Pros

    good pay and benefits, lots of options for scheduling; I did a 4 "power shifts "(10 hours) per week and worked graveyard, so $2 shift differential

    Cons

    Though I applied for, trained for and worked as a Technical Support and Sales Representative, I was ONLY evaluated and coached and earned bonuses based on the SALES portion. Though I achieved a nearly perfect 9.98 of a possible 10.0 , the only conversation I ever had with a supervisor was that my calls were too long and I did not sell enough

    Advice to Management

    Separate your support from your sales team! This will not only make your tech support teams happier, but will increase customer buy-in regarding the tech's abilities, motives and goals during calls and other interactions. Let the SALES staff sell and the SUPPORT staff actually, truly support your customers. You will see increased satisfaction.

    GoDaddy Response

    Jan 17, 2018 – Director, Customer Care

    Thank you so much for taking the time to write this review. We pride ourselves on having an incredible benefits program that not only includes great medical, dental, vision, etc., but also a focus on... More


  5. Helpful (1)

    "Hosting Sales and Support Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at GoDaddy full-time

    Pros

    Good benefits right out of the gate. Health insurance day one, stock purchase plan, cheap meals.

    Cons

    Revolving door of employees. Very strong push to sell sell sell when the position is marketed as a tech support role mostly. In the end the company began to just implement payment schemes for customers to be helped.

    GoDaddy Response

    Dec 19, 2017 – Director, Customer Care

    Thank you so much for taking the time to write this review. We pride ourselves on having an incredible benefits program that not only includes great medical, dental, vision, etc., but also a focus on... More


  6. Helpful (3)

    "complete and total sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Consultant in Gilbert, AZ
    Former Employee - Customer Care Consultant in Gilbert, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    company paid benefits, fun perks, nice facility if you're in the tempe office, money is good.

    Cons

    High pressure sales. They throw customer care in the title but don't be fooled, this job is 100% sales based and they put a ton of pressure on you to hit sales goals throughout the day. no matter what you're expected to attempt to sale every customer. if you sold them a product yesterday and it's having trouble, you're expected to sell them an upgraded product today at full price. Don't even think about actually helping a customer. There is also very little room for progression. especially if you want to move to a non-sales role

    GoDaddy Response

    Dec 18, 2017 – Customer Care Operations Director

    We appreciate your feedback and are glad you enjoyed the amenities and benefits.

    The role that most employees in our Care organization start in is called Internet Sales and Service Consultant... More


  7. Helpful (4)

    "GoDaddy No Longer Focuses on the Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    No opinion of CEO

    I have been working at GoDaddy full-time

    Pros

    Great benefits and compensation - Unlimited vacation; however, due to lack of resources to get work done not all employees are able to enjoy this benefit.

    Cons

    With the new management, GoDaddy is moving away from valuing the employees, but more towards the bottom line. This includes elimination of positions, outsourcing of C3 and IT to other countries, poor or non-existent merit increases and the removal of employee benefits. In addition, there continues to be more work with no extra resources for the employees, so with no value or recognition of employees along with more work GoDaddy has turned into another corporate environment.

    Advice to Management

    Investing in your employees also benefits the bottom line for stockholders.

    GoDaddy Response

    Dec 18, 2017 – Customer Care Operations Director

    We appreciate your feedback. We're glad that you enjoy the many benefits GoDaddy offers including the flexible time off (FTO). To the point of resources and time off, we value our employees' ability... More

  8. Helpful (2)

    "Sales and Support Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Support Consultant in Gilbert, AZ
    Former Employee - Sales and Support Consultant in Gilbert, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at GoDaddy full-time (More than 3 years)

    Pros

    Great work environment. Facilities and amenities provided almost make you forget how bad of a place this is to work.
    The benefits offered are top notch (free for the employees, very affordable if adding family)

    Cons

    High sales expections leaves little room for providing customer with a useful experience when they just need product support. Consultants are expected to sell products without getting the training needed to support the products being sold.

    Advice to Management

    Offer continued training on all products that you offer. One of the biggest struggles was trying to keep up with the new product offerings when there was very minimal training.

    GoDaddy Response

    Dec 11, 2017 – Customer Care Operations Director

    Solid feedback. In 2018, our Learning team will launch a completely new continuing education curriculum to help strengthen our product knows and service skills. The training focused not just on... More


  9. Helpful (3)

    "No longer a company that cares about its employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FOS Chat Agent in Tempe, AZ
    Current Employee - FOS Chat Agent in Tempe, AZ
    No opinion of CEO

    I have been working at GoDaddy full-time (Less than a year)

    Pros

    -Nice building to work in Tempe
    -Full kitchen for breakfast and lunch
    -monthly bonuses

    Cons

    -constant change to bonus structure
    -more focused on making investors happy rather then employees
    -getting rid of certain departments and outsourcing to other countries including the one i work at now

    Advice to Management

    Learn to take care of your employees first and not the investors. Since this company has gone public you have been focused more on making the investors happy and trying to cut corners to save money. When your employees are happy then they will carry that attitude to their customers.

    GoDaddy Response

    Nov 19, 2017 – Director

    Thank you for taking the time to provide us this feedback. As we continue to grow into a Global company, we often have to make changes to support our customers around the globe. We work tirelessly to... More


  10. Helpful (2)

    "Not for everyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at GoDaddy part-time

    Pros

    Co-workers are nice and very motivated before they hit the floor and become jaded and miserable.

    Cons

    Recruiters do not tell you enough during the hiring process. The mental stress you are under to meet their expectations when you're on the floor taking calls is unreal. They had made the mistake of setting high expectations for clients in the past, to taking away services and discounts previously offered overnight; making the representative the bad guy. The expectations have changed along with the company. They no longer and have the small company feeling. It is a mindless corporate place like every other call center out there now. Don't let the recruiters or friends who have been working there years fool you into thinking it's a career. A lot of people hired with me were told it was easy to move up and around. That is a lie, it won't happen and you will be stuck on phones. More than half of my training class left within two months because of lack of hours, in ability to make bonus and not being able to make a living. Again, it is no longer the company you think it is. They are taking advantage of their employees.

    Advice to Management

    Stop changing the bonus structure so often. Availability is actually your biggest problem, you are expecting a little too much and taking bonus opportunity away from many people. Get on board with the recruiters as well as the trainers and stay on the same page.

    GoDaddy Response

    Oct 23, 2017 – Customer Care Operations Director

    Thank you for the feedback. Our talent acquisition team has taken steps, such as call shadowing before interviewing, to help people get a solid understanding of the work very early on. If you would... More


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