GoDaddy Employee Reviews | Glassdoor

GoDaddy Reviews

Updated February 27, 2017
764 reviews

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764 Employee Reviews

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Pros
  • Great benefits and opportunities to progress in your career (in 91 reviews)

  • Good benefits and a variety of available shifts (in 51 reviews)

Cons
  • They now have focused more on revenue from the website and less on their call center (in 46 reviews)

  • Upper management has lost site of what Dr (in 24 reviews)

More Pros and Cons

  1. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Development Consultant in Gilbert, AZ
    Current Employee - Customer Development Consultant in Gilbert, AZ

    I have been working at GoDaddy full-time (Less than a year)

    Pros

    Great benefits and culture, wonderful company to work for.

    Cons

    The hiring process is very slow.

    Advice to Management

    Speed up the hiring process.

    GoDaddy Response

    Jan 23, 2017 – Sr. Mgr CDT

    Thank you so much for taking the time to write this review. We pride ourselves on having an incredible benefits program that not only includes great medical, dental, vision, etc., but also a focus on ... More


  2. "Clinical Supervisor Case Management Interns"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Lake Forest, CA
    Former Employee - Anonymous Employee in Lake Forest, CA

    Pros

    Achievement in positive growth both individually and as well as a professional team. The team of staff successfully helped people with addiction and mental illness learn to live a new way of living while healing their core.

    Cons

    There'll always be cons to a position and employment yet with that being said is the individual wanting to learn and grow so they can better their professional skill set or stay stagnant and not grow professionally which may lead to resentment and ultimately not remain relevant and educated in the alway changing, growing addiction and mental health field. One's View/Perception makes all the difference

    Advice to Management

    Remain grounded and teachable, one way is not necessarily the only way to achieve success


  3. Helpful (1)

    "Not a bad place to work if you can put up with all the cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales and Support
    Former Employee - Customer Sales and Support
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Really great benefits compared to other companies. Lunches available on site every day a low cost. Great culture among teams.

    Cons

    No transparency with employees that are a part of the "customer success" team. This is definitely a sales job and I was told otherwise when I was initially in the training class. I specfiically remember the training saying that bonus compensation is offered but "some people are okay with just making the hourly rate and that is ok too" - NOT TRUE at all. If you don't make the required sales every day or can't manage get the swing of things, you will be out of there sooner rather than later. Constant changes get made to the "bonus structure" that determines your compensation. More recently it was completely restructured causing lots of people to take huge paycuts. Godaddy is trying to cut corners on internal spending as much as possible.

    Advice to Management

    More transparency and treat your employees that are the face of your company a little bit better.

    GoDaddy Response

    Feb 8, 2017 – Director

    Thank you for taking the time to write your review. In regards to the customer success team, we hire for the position of Customer Consultation and Care Representative. This role is a key part of ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good opportunities, but be prepared to work hard"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy full-time

    Pros

    - Growth potential
    - International reach
    - Excellent Benefits

    Cons

    It takes a lot of time & hard work to move into other positions from entry level spots.

    GoDaddy Response

    Jan 30, 2017 – Director

    hank you for your feedback. We are always looking to improve the culture and employee/customer experience. Moving up in the company as big and diverse as GoDaddy has always been a challenge to date ... More


  6. Helpful (1)

    "The Best Company to Work for with the Worst Possible Jobs"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GoDaddy full-time

    Pros

    free gourmet coffee, free health care

    Cons

    lack of small company feel, strict but vague policies, difficult to move to different departments

    GoDaddy Response

    Jan 30, 2017 – Director

    We are always looking to improve the culture and employee/customer experience. Moving up in the company as big and diverse as GoDaddy has always been a challenge to date . It was shared with us in ... More


  7. Helpful (1)

    "GoDaddy PWS Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Design Consultant in Scottsdale, AZ
    Current Employee - Web Design Consultant in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (More than 3 years)

    Pros

    Enjoy a fun filled atmosphere, great benefits and lots of company perks.

    Cons

    Some departments are expected to do a lot with little time and when you perform at that they raise your minimums to make you work even harder for the same pay.

    Advice to Management

    Focus on the job from yours down to ensure you fully understand what your employees have to deal with on a daily basis.

    GoDaddy Response

    Jan 9, 2017 – VP, Customer Contact Strategy

    Thanks for the feedback and positive words. You are correct, we are always looking to do more and better - because of our commitment to help customers succeed. Ideally, we're able to improve our ... More


  8. Helpful (5)

    "Always downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Designer
    Current Employee - Web Designer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at GoDaddy full-time (More than 3 years)

    Pros

    Allot of the people I work with here are amazing individuals

    Cons

    Godaddy used to care about their employees however since they have gone public every dept is going downhill fast. I have been told I am replaceable several times which is against their so called, "Culture." Since they have gone public Go Daddy looks to pinch pennies anywhere they can and it seems evident that all they care about is money now and the bottom line. Minimal care for quality, customers, or even employees.

    Advice to Management

    To much to even go over. This company is sinking fast since all you guys can do is make decisions that generate short term profit

    GoDaddy Response

    Jan 17, 2017 – VP, Customer Contact Strategy

    We appreciate your candid feedback, it's disappointing to hear that you're seeing negative changes at GoDaddy. We work hard to make sure that customers and employees are both front and center for ... More


  9. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet Sales and Service Consultant in Tempe, AZ
    Former Employee - Internet Sales and Service Consultant in Tempe, AZ

    I worked at GoDaddy full-time (Less than a year)

    Pros

    You can make unlimited commission amounts. Open 24 hours so there's 3 shifts to choose from to work.

    Cons

    They're more focused on the selling aspect rather than the customer service aspect. If you don't sell enough per month, you will get written up.

    GoDaddy Response

    Jan 30, 2017 – Director

    Thanks for posting your commentary. I’d like to take a moment to address your concerns. From the outside looking in, we could be classified as a call or contact center but at GoDaddy we believe ... More


  10. "Tech support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gilbert, AZ
    Former Employee - Anonymous Employee in Gilbert, AZ
    Recommends
    Positive Outlook

    I worked at GoDaddy full-time (More than 3 years)

    Pros

    Excellent benefits, and never had lay offs or pay cuts. Always 40 hours available to work and more during holidays.

    Cons

    Inconsistent direction from managers during training, and poor follow through for personal advancement.

    Advice to Management

    Be honest with employee. Don't make promises you cannot keep, especially with career advancement based on goals met.

    GoDaddy Response

    Feb 8, 2017 – Director

    Thank you for your feedback. We are always looking to improve the employee experience. We have received feedback from round-tables and annual surveys that we could do better with career and personal ... More


  11. Helpful (1)

    "Sales"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Hard to think of any besides actually being employed.

    Cons

    This company would rather make their employees take 2 hour phone calls and try to sell customers on more items instead of fixing the actual issue that the customer is having. They have the audacity to tell reps their phones calls are too long but then don't offer a solution to all of the tech issue. Also, raising sales minimums is an issue when every call that comes through is an angry customer. GoDaddy claims that their customers and employees are #1 however they don't act like it.

    Advice to Management

    listen to the rep and communicate with them more.

    GoDaddy Response

    Jan 30, 2017 – Director

    One of our core values is to Be Extraordinary and it’s a requirement throughout our culture. When you have a mission to help 13 million customers around the world easily start, confidently grow and ... More



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