GoDaddy Reviews | Glassdoor

GoDaddy Reviews

Updated October 20, 2017
899 reviews

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Pros
  • Great Benefits for those that use them (in 109 reviews)

  • Good pay - Good benefits - Nicer offices - On-campus gyms - Subsidized Meals - External perks, ie: Travel Discounts (in 56 reviews)

Cons
  • Its a call center job for the most part (in 55 reviews)

  • upper management seems less and less transparent over time (in 28 reviews)

More Pros and Cons

  1. "Technical Support and Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at GoDaddy full-time

    Pros

    Very clear policies and no nonsense

    Cons

    Almost too structured. Created an environment that allows very little creativity.

    GoDaddy Response

    Oct 8, 2017 – Director

    Thanks for sharing your thoughts. We are constantly monitoring our environment to maintain flexibility while clearly laying out our policy guard rails. We encourage all of our team members to provide... More


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GoDaddy full-time

    Pros

    Awesome management team
    Great training
    Subsidized meals

    Cons

    It's a 24/7 company so the hours may not be the best to start

    GoDaddy Response

    Sep 7, 2017 – Customer Care Operations Director

    Than you for the review! There are a lot of great perks and, depending on your personal needs, some work schedules may work better than others.

  3. "Consultation and Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GoDaddy full-time

    Pros

    cool contests, new building, food on-site

    Cons

    everyone is on drugs, office always smells like pot. The parking is terrible. Really bad at being understanding when coming back from a medical leave. Supervisors are really rude and not understanding. Job is sold as support, but it is all about the up-sell of inferior products.

    Advice to Management

    Re-think how you have been running this company, it used to be good.


  4. "DSRII"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DSRII
    Current Employee - DSRII
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (Less than a year)

    Pros

    Laid back, fun working environment with casual dress, snacks and subsidized lunches.

    Cons

    The department is a little all over the place. There is almost no training when starting and not much training on new process and products as they come in. Fortunately, a lot of the staff senior are extremely helpful, willing and happy to help when needed.

    GoDaddy Response

    Aug 29, 2017 – Sr. Director

    We want to thank you for taking the time to provide feedback, we appreciate it! Within the last three months PWS has enhanced the DSR Onboarding i.e. classroom training, on the floor training and... More


  5. Helpful (1)

    "Good in the beginning a bit lackluster in the end"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Center Technician in Phoenix, AZ
    Former Employee - Data Center Technician in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at GoDaddy full-time (More than 5 years)

    Pros

    Good benefits
    Decent pay
    Can move around pretty easily

    Cons

    After Bob Parsons left the company and the Silicon Valley types took over; the company seemed to change into more of a corporate type of environment which really killed the atmosphere most of us were used to. I came on a year or so before Bob Parsons left and enjoyed the company he had made. He wasn't an uptight leader by any means and seemed very genuine. I was able to go from incoming sales/support to IT pretty quickly, but because of how Silo'd things are it is easy to get trapped into one position and not able to move out due to lack of experience in other areas.

    GoDaddy Response

    Sep 13, 2017 – Senior Director

    Appreciate the candid feedback. At GoDaddy, we work hard to create an environment for team members to do their best work each and every day. We encourage our team members to be curious, open minded... More


  6. "Don't let them fool you.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales and Support in Gilbert, AZ
    Former Employee - Inbound Sales and Support in Gilbert, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GoDaddy full-time (More than a year)

    Pros

    Paid health benefits.
    No drug testing, so get as high as you want and go to work. (Most people do)

    Cons

    -Little to no career advancement.
    -Don't care about the customer anymore, you have to try to sell them something even if their other products aren't working properly.
    - very clique orientated.
    - don't be fooled thinking this is strictly sales. Inbound support is 85% customers needing help with products that are broken or are plain terrible, yet you still have to try and sell them more stuff they don't need.
    - training is terrible, they don't teach you some critical things you should know before you hit the floor.

    Advice to Management

    Separate sales from support. Maybe look into your supervisors and coaches, oh wait, I forgot the coach position was eliminated. You could never find a sup or coach in Gilbert, they were either outside smoking or busy socializing. Train new hires better. The first thing you're told when you hit the floor is "forget everything you learned in training." The amount of accounts that are screwed up by new hires and misinformation from new hires to customers is atrocious. I could go on, but having dealt with HR for almost two years, I know none of this review will even matter to you. GD is just another company that started going downhill when it went public.

    GoDaddy Response

    Sep 13, 2017 – Customer Care Operations Director

    GoDaddy is constantly evolving to make the employee experience great. We've got a ton of great benefits and competitive pay.

    Employee development is a focus of each one-on-one coaching session... More


  7. "Do NOT work for Godaddy"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Care Consultant in Phoenix, AZ
    Former Employee - Customer Care Consultant in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at GoDaddy full-time (Less than a year)

    Pros

    Good work place, good work colleauges

    Cons

    Godaddy give the impression of being an empathetic company toward their customer and staff, the realism is you are trained to to sound empathetic, be friendly, open and fix any issues! this is just so you can lull the customer into a false sense of great customer care! when you first answer the call you need to follow their requirements i.e welcome the customer, get their contact number to build a confidence in the customer and then ask what the issue is, and confirm the issue.... in the mean time you are trained to look at their renewals that are upcoming and their life time spend! you are required to load carts for people on renewals and products you are about to consult to i.e office 365 and add ons ( archiving encryption and backups )which you are continuously told to sell sell sell.
    you are required to sell at least $576 of new sales per day to keep your job, you have to have at least a 8.6 customer survey and be available for calls for at least 96 % of your shift. Godaddy give over this persona of being all about customer service with a one stop care center when all they want from you as an employee is to root through the customers account while resolving their issues and sell them a product! Godaddy used to be a great place to work for but its all about the sales and if you miss out on any of your metrics you are put on a p.i.p ( personal improvement plan) i.e SELL more! Goaddy's big concern is having all their customers on Office 365! push it sell it sell the addons sell sell sell, the prices are low until the customer renews and by then its too late. you do make a bonus thats if you sell their products and if like me you dont have accounts taken off you and bigger sales moved over to another department! In my honest oppinion it was a year wasted ! oh and if you are a smoker? you will be paying $60 per paycheck to be on their free medical plan!!!

    Advice to Management

    Do not Lie to your staff, the tiger team is not working!! teach your supervisors its not just about getting awards i.e luminary awards. do not BS about call queues!! if you want people to sell you should give them the chance not just stick them in queues with no chance of making minimums! my biggest advice to any of the upper management is go home! look in the mirror and remember why you started your job in the first place! if you cant look yourself in the eye when you do then you should not have your job!

    GoDaddy Response

    Oct 8, 2017 – Director

    We appreciate you reaching out to share your insight. We are competing in a highly competitive space that requires us to constantly improve to meet the demands of our amazing customers. That... More

  8. "Beyond the bluster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at GoDaddy full-time (More than 3 years)

    Pros

    convenient locations throughout the valley to work at.
    If you are lucky enough to snag a job in the technical/corporate side of the house, you will be well paid.

    Cons

    "Do-Gooder" facade
    The embodiment of most negative "big corporate" stereotypes.
    If you are a phone jockey of any kind, you will be used and abused.
    If you are not a masochist, driving an Uber is probably a better option.

    Make no mistake, this place is a grind house.

    Advice to Management

    Complete transparency to all involved parties is of utmost importance when an issue with senior leadership is brought to the attention of other senior leaders. How is the response "you may do better in other departments" appropriate during the first discussion regarding un-professional leadership practices? How can that be said when no investigation into multiple substantiated instances of those issues has begun? The only way a semi-intelligible person can take this is that the complaint department doesn't care. That they are fully aware of how "the ship" is running.

    GoDaddy Response

    Oct 8, 2017 – Director

    Thanks for sharing your thoughts. We are constantly monitoring our environment to maintain flexibility while clearly laying out our vision for our customers. We encourage all team members to reach... More


  9. Helpful (2)

    "Networking Engineering was a really painful, stressful place to be at Godaddy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Network Engineer in Scottsdale, AZ
    Former Employee - Senior Network Engineer in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at GoDaddy full-time (More than 3 years)

    Pros

    The work is interesting. Some of the people you work with are exceptional. There are amazing offices built to foster both collaboration and inspiration.

    Cons

    Management is subjective, based on whims and perception rather than what is occurring. Nepotism is a real problem.
    Security is really draconian.
    Projects are often bloated by additional requirements.

    Advice to Management

    Get more involved. Pay more attention to senior engineers and their work life balance.

    GoDaddy Response

    Sep 5, 2017 – VP, Networking

    Thank you for your review. We always want to hear from our people and find it really helpful as we strive to continuously improve our organization. It’s great to hear that you found the... More


  10. Helpful (1)

    "Great if you're new, feel bad for long time employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (More than a year)

    Pros

    Awesome People that are always willing to help
    Great Benefits for those that use them
    Good Culture for those that follow it

    Cons

    Actively discriminate against long time employees disallowing them from joining any new leadership groups
    If you come in from external you're usually paid almost double from what's existing

    Advice to Management

    Try to be fair to all years of service
    Don't keep creating exclusionary groups that require people to "be employee less than 4 years"
    When we find out the truth it makes us want to leave before we've been here 4 years

    GoDaddy Response

    Sep 11, 2017 – VP-Engagement.Inclusion

    Thank you for your positive outlook in spite of the concerns addressed. GoDaddy works had to create an environment where everyone can be the best versions of themselves. We have a number of employee... More


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