GoDaddy Reviews | Glassdoor

GoDaddy Reviews

Updated June 23, 2017
840 reviews

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Full-time Part-time

840 Employee Reviews

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Pros
  • Great benefits and opportunities to progress in your career (in 98 reviews)

  • Good benefits and a variety of available shifts (in 51 reviews)

Cons
  • Its a call center job for the most part (in 49 reviews)

  • Upper management has lost site of what Dr (in 25 reviews)

More Pros and Cons

  1. Helpful (7)

    "Smoke and Mirrors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chat Consultant in Tempe, AZ
    Former Employee - Chat Consultant in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GoDaddy full-time (More than 5 years)

    Pros

    Great benefits, subsidized meals, a slide?

    Cons

    Spineless management, cliquey culture, deceitful practices

    Advice to Management

    I was genuinely excited and hopeful when I started to work for GoDaddy 6 years ago. Unfortunately after going public, and with many changes to our metrics along with leadership over that time, I left the feeling defeated. GoDaddy has great benefits and pay for a call center, but in the end that is all it really is. They present themselves as an open environment where everyone has a voice, but it couldn't be farther from that. The good ol' boys club is very much present, if you are not part of that then you feel expendable. In addition to that, many employees lost their positions since GoDaddy decided to outsource their jobs overseas since it was cheaper labor. I understand that a company needs to be able to make money since it is all about the bottom line, but taking away jobs from your own employees is despicable. It wasn't spun as "taking away" your position, it was presented as a way to open up more opportunities for employees by demoting them back to a previous position that they worked to move out of, and if their position opened back up again they would be first in line to come back. Well that never happened, and in fact even more people are in danger of being demoted due to outsourcing. Overall, this place just became another job to collect a paycheck, and leadership couldn't care less about their people, they care more about lining their own pockets. Thank you for taking the time to read my review, now just waiting for the canned response from GoDaddy, if they even care to respond.

    GoDaddy Response

    Jun 11, 2017 – Director

    Thank you for taking the time to provide us this feedback, it truly is appreciated. It’s disheartening to hear that anyone feels that they are not part of something bigger here at GoDaddy. As we ... More


  2. "Worst experience - customer service rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Gilbert, AZ
    Former Employee - Customer Service and Sales Representative in Gilbert, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GoDaddy part-time (Less than a year)

    Pros

    Health insurance is free if you're full time, but working as part time it came out to be $120 every two weeks. Was able to work only three days as part time and focus more time on finishing degree.

    Cons

    Can't ever be sick if you don't have sick hours, as a part time rep you get like 2 sick hours every month. Training goes over basic knowledge you should probably know already, which obviously doesn't help a lot. Supervisors don't do anything but watch YouTube on their computers and be on their personal phones. There are plenty of customers that are clearly mad at the products/rules and situations completely out of our hands will be blamed on you. Supervisors are not very knowledgeable, as they were probably reps for only a couple of months and have little experience. Oh, and God forbid you ever need their assistance as they will do anything to not take sup calls. All reps are required 96% availability, so don't plan on ever taking breaks or moments between hard calls. At the end, I informed supervisors that I wanted to put in a two week notice and supervisors had me quit that very moment. This has been the worst experience I have ever had.

    Advice to Management

    Pick better supervisors or at least train them better. Let the customers know what the scope of support entails, so they are not angrily blaming reps.

    GoDaddy Response

    May 30, 2017 – Sr. Director Customer Care

    Thank you so much for your feedback and we are sorry for your experience. We continue to monitor and improve our environment for our part-time team balancing our employees' needs and our customers ... More

  3. "TechOps"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Systems Engineer in Tempe, AZ
    Current Employee - Linux Systems Engineer in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (More than 3 years)

    Pros

    Great chance to work with the latest cutting edge software.

    Cons

    Depending upon your job title, working in a "collaborative" environment is not ideal.

    GoDaddy Response

    Apr 24, 2017 – Vice President - Site Reliability Engineering

    Thank you for the feedback and it's good to see that you enjoy working with the latest and greatest as we certainly leverage the best in breed technology when building out products. Also your ... More


  4. "Best job and crazy money!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Representative in Gilbert, AZ
    Current Employee - Inbound Sales Representative in Gilbert, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy part-time (More than a year)

    Pros

    If you put effort in this job can make you insane money. It's a sales job, but they don't hide it and once you get your first bonus hippy don't mind it. I've been here over a year and I love everything about it, all my co workers are super cool.

    Cons

    Its sales and it can sone times be stressful, but its worth it.

    Advice to Management

    Honestly where everything is at right now is on point! Keep up the good work.

    GoDaddy Response

    Apr 17, 2017 – Director

    Thank you for the great review!


  5. "Amazing Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant Sales in Cedar Rapids, IA
    Current Employee - Consultant Sales in Cedar Rapids, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (More than 3 years)

    Pros

    Healthcare Benefits, Bonus, Atmosphere, Catering Lunches and Employee Discounts

    Cons

    Stressful, over the phone tech support need I say more ? More time off needed and mental health days. Training seems lacking on new products you kinda have to learn as you go.

    Advice to Management

    More training and exceptions for time off needed.

    GoDaddy Response

    Apr 17, 2017 – Customer Care Operations Director

    Reviews like this one are great way for us to know we're on the right track as a great place to work! Feedback is a huge part of our culture and we are continuously iterating on continuing education ... More


  6. "BEST PLACE EVER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support and Sales Representative in Tempe, AZ
    Former Employee - Technical Support and Sales Representative in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GoDaddy full-time (More than a year)

    Pros

    This is a great place and great environment. Everyone is always happy and this job offers so much incentives. Free Coffee, free gym, they pay 75% of your meal. Great Workplace.

    Cons

    There actually isn't any cons at this job. Well for me there wasn't

    Advice to Management

    Keep up the good work!

    GoDaddy Response

    Apr 10, 2017 – Director

    Thank you for sharing your experience!


  7. Helpful (3)

    "great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Scottsdale, AZ
    Former Employee - Customer Care Representative in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GoDaddy full-time (More than 5 years)

    Pros

    GoDaddy had some of the best people working for them. I cherish the people I met there. The sales and technical support position was challenging and helped me develop into a better listener and sales person.

    Cons

    The hours were very challenging. And every once and a while you would get a call from someone you could not help and that was always difficult.

    Advice to Management

    Hmmm... Giving your employees a way to de-stress prior to going home would be highly beneficial. To relax their mind, relieve stress and feel better. I watched several people gain over 30 lbs after starting and the number of people with back pain, and major illness was eye opening. We need to help people leave work at work, not just leave home at home.

    GoDaddy Response

    Apr 3, 2017 – Director

    Thank you fro taking the time to write your review. We agree that the role can be stressful and try to create clubs and an environment that allows people to decompress. We have the GD fit club ... More

  8. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Test Engineer in Scottsdale, AZ
    Current Employee - Software Development Test Engineer in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy full-time

    Pros

    401k matching, ESPP, unlimited vacation policy, quarterly employee events, awesome holiday party, cool people to work with.

    Cons

    You're not going to get too comfortable here. We are always trying to innovate and improve.

    GoDaddy Response

    Apr 11, 2017 – VP Software Engineering

    Thanks for your feedback. I am glad you are having a great experience at GoDaddy. It is a very important part of our culture that you work on meaningful things that will, in the end, help our ... More


  9. Helpful (2)

    "It used to be a good Company to work for..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Productivity Agent in Gilbert, AZ
    Former Employee - Productivity Agent in Gilbert, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GoDaddy full-time (More than a year)

    Pros

    they attempt to have a fun environment

    Cons

    Like Many companies once they go corporate they loose their sense of individuality, the reason why i choose to work with godaddy was due to their culture and how they firmly believed in work hard play harder and family comes first even within the company it used to be like working for a family business.. then they went public and it all went down hill, i worked for them for about 22 months and was on medical leave for the last 3 on the day i returned to work i was fired and to this day they have yet to resolve my medical leave ... and are holding back access to my 401K due to that pending claim that has taken them 3 months to resolve and is still ongoing.

    Advice to Management

    go back to your original culture and place people first... you lost your vision within the company for your employees...

    GoDaddy Response

    May 22, 2017 – C3 Operations Manager

    Thank you for sharing your experience working with GoDaddy. Your points around creating a fun culture that works hard and plays hard, are spot on…we are certainly committed to the employee and ... More


  10. "Customer Care Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Scottsdale, AZ
    Current Employee - Customer Care Representative in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (Less than a year)

    Pros

    Great working environment, Health care is top notch, fantastic benefits, and management is incredible.

    Cons

    Call availability, and minimums are somewhat difficult to achieve.

    Advice to Management

    Keep up the awesome work! You guys rock.

    GoDaddy Response

    Apr 3, 2017 – Director

    Thank you for taking the time to write your review. We understand that taking care and rewarding our employees leads to a great customer experiences. The environment is built by employees like you ... More


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