GoDaddy Reviews in Tempe, AZ | Glassdoor

GoDaddy Tempe Reviews

Updated August 10, 2017
130 reviews

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Tempe, AZ

3.5
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GoDaddy CEO Blake Irving
Blake Irving
79 Ratings

130 Employee Reviews

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Pros
  • Great Benefits for those that use them (in 107 reviews)

  • great pay if you are good at sales, good benefits perks (in 53 reviews)

Cons
  • Its a call center job for the most part (in 53 reviews)

  • Illusion that employees that upper management actually care about customers (in 27 reviews)

More Pros and Cons

  1. "excellent and fun company, offered good compensation and excellent benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales in Tempe, AZ
    Former Employee - Outbound Sales in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at GoDaddy full-time (More than 3 years)

    Pros

    The company had a creative bonus structure with extra incentives to reach bonus tiers.

    Excellent full benefits were provided.

    End of the year Christmas party is always memorable with lots of giveaways.

    Cons

    Due to goals needing to be met employees were often micro-managed.

    Growth within the company can be limited as well.

    GoDaddy Response

    Aug 4, 2017 – Sr. Manager, Customer Development Team

    Thanks for taking some time to share your the experience you had while working at GoDaddy. I'm happy to see your time with us was mostly positive. I understand that there can be some downsides to... More


  2. "Bilingual Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Tempe, AZ
    Former Employee - Customer Service and Sales Representative in Tempe, AZ
    Recommends

    I worked at GoDaddy full-time (More than a year)

    Pros

    Tempe building is a state of art facility. Fun Activities and good cafeteria. Benefits are great.

    Cons

    Too much changes with bonus structure and departments with little notice to employees. Alot of little groups of people and politics over professionalism.

    Advice to Management

    Less politics.

    GoDaddy Response

    Aug 14, 2017 – Employment Brand

    Thank you for providing your honest feedback.
    We know how adapting to change can be extremely difficult. We try to execute strong Change Management by having open brown bag meetings before any... More

  3. "Great company, hard to move around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Tempe, AZ
    Former Employee - Customer Care Representative in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GoDaddy full-time (More than a year)

    Pros

    great pay if you are good at sales, good benefits perks

    Cons

    40 hours a week at a call center sucks no matter how many cool events or free t shirts you get

    Advice to Management

    None, I think they do an overall good job

    GoDaddy Response

    Jul 17, 2017 – Customer Care Operations Director

    Thanks for the vote of confidence! We're working hard at improving our career coaching, too!


  4. "One of the best companies to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Tempe, AZ
    Current Employee - Software Developer in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (More than a year)

    Pros

    - Really smart people to work with who help each other improve and do better
    - The culture here is such that no one would feel lesser of themselves. Being a mid size company you dont feel insignificant at all. Infact the best part about the company is that your contribution is valued and you know that you are actually making a difference for the customer.
    - Amazing benefits and perks
    - Mentorship programs to guide you through your career path
    - Various events that help you in networking and getting to know what different technologies people are working on.
    - Employee Resource Groups to support and celebrate everyone.

    Cons

    - sometimes work is a little slow.

    Advice to Management

    - Keep doing the good work. Town halls are a great way to keep us all updated with the latest things happening in the company

    GoDaddy Response

    Aug 8, 2017 – VP Software Engineering

    Thanks for your feedback, we are glad to hear that you are having a great experience here at GoDaddy. The most important thing for us is that you are empowered to do your best work and that will make... More


  5. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Tempe, AZ
    Current Employee - Customer Service Supervisor in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (More than 3 years)

    Pros

    Co workers and direct managers are committed to helping you in anyway possible

    Cons

    Upper management is all becoming external hires, no one is following a 90 day plan or understanding the business before trying to "prove" themselves with changes that don't make sense.

    Advice to Management

    Understand the business and the culture, understand what a baseline for 100% is and then optimize.

    GoDaddy Response

    Jun 27, 2017 – Sr. Director Customer Care

    Thanks for your feedback. There are new leaders onboarding who are committed to appreciating the incredible history of accomplishment in our customer care organization while sharing their extensive... More


  6. Helpful (1)

    "Never Been Happier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hosting Sales Support in Tempe, AZ
    Current Employee - Hosting Sales Support in Tempe, AZ
    Recommends
    Positive Outlook

    I have been working at GoDaddy full-time (Less than a year)

    Pros

    This company has treated my family and myself so well. I never have been so happy. The people are fun to work with, the enviorment so great... Best of all its progressive.

    Cons

    Its a call center job for the most part. Yeah no one call to tell you they love what you are doing.... However over all the company gives you great advice how to defuse pretty much any situation.

    GoDaddy Response

    Jun 20, 2017 – Director

    Thank you for taking the time to provide your insight. We really value the impact our employees have to our customers everyday. We know that the role is not always an easy one. But with the right... More


  7. Helpful (1)

    "Just a call center, no longer the great organization it was..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Tempe, AZ
    Former Employee - Team Leader in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at GoDaddy full-time (More than 5 years)

    Pros

    Probably one of the best call center jobs in Arizona. Amazing benefits and offers advancement to the young and pretty. Locations are impressive, subsidized food is good and culture can be fun. No drug testing.

    Cons

    Nepotism, favoritism and highly questionable hiring practices abound. The company cannot seem to decide whether they are a financially responsible, publicly traded organization or a frat-boy mentality sales-focused call center. Promotions seem to be based on who you drink or party with over qualifications or skills. Recently started sending a LOT of jobs to foreign countries. Management seems to be managing more experienced workers out in efforts to hire cheaper and less knowledgeable friends into roles. The DNA of the company has changed drastically since going public in 2015. This is not the company it once was (read the 2016 & 2017 reviews). The call center side of the organization has had multiple leadership changes (most of them terrible) and seems to be treading water in regards to the culture and environment it once had. The pride of working at GoDaddy is gone, and it's just a sales, sales, sales call center job these days. Systems and technology are a mess. Leadership seems to be living in the past and the good workers are leaving at an alarming rate. Even the people who try to stay are having their jobs sent to the Philippines or Europe. The call centers are out of space in Arizona, so future hiring just looks to replace the smart people who leave. Limited opportunities for growth in the U.S.

    Advice to Management

    Find a balance between profitability and culture. Stop telling people to live the values when those values aren't a focus or even a concern. Worry less about revenue and more about the human side of the organization. When you treated your employees well, the money followed. Stop just trying to hire friends or relatives. Stop chasing the flavor of the month and just do right by people. Start hiring leaders based on WHAT they know, instead of WHO they know. Spend some money on updating the systems and actually make things better. Start listening to the climate survey responses and make some positive changes.

    GoDaddy Response

    Jun 26, 2017 – Sr. Director Customer Care

    Thank you for your feedback. There are several concerns and suggestions we are actively working on. Examples are our robust agenda responding to the GoDaddy Voice survey results and the importance... More

  8. Helpful (3)

    "C3 employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at GoDaddy full-time (More than 5 years)

    Pros

    okay benefits, cool A/C, covered parking.

    Cons

    This company used to care about its employees, not any more. Ive worked here over 6 years and ive seen everything go down hill faster and faster. Pay has been cut in 1/2 for top performers. Managements says one thing then does the opposite, example - they say we are expanding positions in a department, 5 weeks later tell over 300 people they lost their jobs to outsourcing and can apply within for a new position or leave. we use to pride ourselves in USA based help. No we are moving out to Manila, Mexico, Brazil, India, Etc.... If you decide to work here be prepared to work your butt off for a pay check then for its requirements to change in 30 days so its harder to get the same pay. They hare something called contribution which they change every 1st of the month so the tiers for pay change. Bonus manipulation at its finest... to control what pay outs they expect.

    Advice to Management

    Nothing can be done. there is a mass exodus of the people who cared about go daddy. this isn't even for the low end employees. The managers, directors, VPs are all leaving.

    GoDaddy Response

    Jul 17, 2017 – Customer Care Operations Director

    GoDaddy's definitely a place where change is a constant and that's been part of the charm for many years. As to the compensation topic, bonus targets are set each month based on seasonal trends and a... More


  9. "Good place to work, but still some growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Tempe, AZ
    Current Employee - Senior Software Developer in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at GoDaddy full-time (More than 8 years)

    Pros

    Results oriented. If you are capable and work hard, you will get ahead.
    Company has grown every year, even during recession.
    Excellent benefits.

    Cons

    Growing pains still an issue. Short-term result orientation not good for long term planning. Some infrastructure and product issues as a consequence.

    GoDaddy Response

    May 15, 2017 – Director of Software Development

    Thank you for your feedback, and good to see that you notice that hard work is rewarded. Our rate of growth has definitely caused some growing pains, but true to our result-oriented DNA, we are... More


  10. Helpful (9)

    "Smoke and Mirrors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chat Consultant in Tempe, AZ
    Former Employee - Chat Consultant in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at GoDaddy full-time (More than 5 years)

    Pros

    Great benefits, subsidized meals, a slide?

    Cons

    Spineless management, cliquey culture, deceitful practices

    Advice to Management

    I was genuinely excited and hopeful when I started to work for GoDaddy 6 years ago. Unfortunately after going public, and with many changes to our metrics along with leadership over that time, I left the feeling defeated. GoDaddy has great benefits and pay for a call center, but in the end that is all it really is. They present themselves as an open environment where everyone has a voice, but it couldn't be farther from that. The good ol' boys club is very much present, if you are not part of that then you feel expendable. In addition to that, many employees lost their positions since GoDaddy decided to outsource their jobs overseas since it was cheaper labor. I understand that a company needs to be able to make money since it is all about the bottom line, but taking away jobs from your own employees is despicable. It wasn't spun as "taking away" your position, it was presented as a way to open up more opportunities for employees by demoting them back to a previous position that they worked to move out of, and if their position opened back up again they would be first in line to come back. Well that never happened, and in fact even more people are in danger of being demoted due to outsourcing. Overall, this place just became another job to collect a paycheck, and leadership couldn't care less about their people, they care more about lining their own pockets. Thank you for taking the time to read my review, now just waiting for the canned response from GoDaddy, if they even care to respond.

    GoDaddy Response

    Jun 11, 2017 – Director

    Thank you for taking the time to provide us this feedback, it truly is appreciated. It’s disheartening to hear that anyone feels that they are not part of something bigger here at GoDaddy. As we... More


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