GoDaddy Employee Reviews about "benefit"

Thank you for taking the time to write a review. We value the feedback of both our current and previous employees. I would like to take a moment to address some of your concerns. It sounds like a lot has changed since you left us, so I’d like to clear up a few inaccuracies in the statements you make in your review. We pride ourselves on offering second to none benefits and hourly wages to our employees. We are very competitive in our market and consistently review our market to make sure we continue to stay competitive. We have changed what you stated around when you leave the company you lose your benefits. Whether you leave on your own accord or are terminated from your employment with GoDaddy we continue to pay for and provide you benefits until the end of the month you depart the company. We want to make sure everyone, regardless of how you left, has the opportunity to provide themselves or their families medical benefits until they can find another solution. We also offer Cobra insurance to all employees that leave GoDaddy. As we continue to grow and mature as a company we will always look at the best ways to compensate our employees for the hard work they do. There was a time when we had a call per day metric, but we recognized that did not match what we were trying to accomplish when it comes to delivering a world class customer experience. Our focus as a company is to deliver a world class experience. We want all of our employees to focus on having a meaningful conversation with our customers around what their dreams and goals are for their business and then match the best GoDaddy products or services that will help them accomplish those goals. Bob Parsons is a very charismatic leader that did a great job of getting GoDaddy on the road to becoming the company we are today. Over the last 20 years we have continued to evolve into an organization that prides itself on delivering a world class experience, not just for our customers, but for our people as well. That focus gave us the opportunity to become publicly traded. When we did that we opened the doors to continue to focus on providing that world class experience for our customers and our employees. That focus has driven some pretty amazing results for our business and we have never been more successful in both areas than we are right now and we are just getting started.

First off, thank you for taking the time to provide us with feedback and advice in an effort to make us better. I agree with you that the company has fantastic benefits, because we truly care about taking care of our employees. We also have a very competitive pay structure, which many employees boast, stating that they can make money that reflects their hard work. We also have an increasingly efficient development department dedicated to training our employees to more than just DNS, but glad to hear you feel we excel there. I apologize you felt leadership micromanaged you and that you felt the environment was stressful. You were working in a Specialty department, where there is a high demand to be a part of it, and where all employees are challenged in order to be successful. We offer multiple departments within our organization and encourage career development. If any employee feels as though they are working in a stressful environment or that they are being micromanaged (which may be needed in order to make an employee successful) they can always apply for a different career opportunity. At no point in time should a supervisor make it difficult for an agent to deliver a supervisor call. This will be reviewed and we will ensure that agents feel comfortable moving a escalated call to a supervisor. Agents should never deny the customer the right to talk to a supervisor. No employee is replaceable, and should never be made to feel that way. We value all of our employees, and I apologize if you were made to feel that way or if anyone said that to you. We are always working to be a better company and have many feedback tools available for our employees to be heard. We do not claim to be perfect but strive towards perfection and will use all feedback to help us improve. When it comes to our employees livelihood, it is not taken lightly. Micromanaging can and will be used by leaders to ensure their employees stay employed but should be used correctly. If it causing any employee to feel undervalued or stressed, we encourage those employees to come forward. All leaders will make time for any employee that needs help, guidance, advice, or just needs to vent. Employees can seek out help from a lead all the way up to our CEO. No member of leaderships door is closed so to speak. Thank you again for the feedback. We will continue to ensure that Go Daddy is one of the best places to work, that our employees are taken care of, and that our customers business' are successful. Sincerely, Director Of Operations