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What people are saying about GoDaddy
9 months ago
I'm a product designer with 3yoe recently moved NYC from South Asia last September. Started applying for different roles and got a lot of interviews even from some big names like Amazon, Godaddy, Palantir etc but yet to find luck. One thing that almost broke me down is an offer which got rescinded after 2days last December. Still trying to hang in there applying, giving interviews. Anyone out there to help me out with a portfolio review or any referrals. Feel free to DM me to help me out. TY
10 months ago
Inbound Sales & Support Guide
I work at GoDaddy as an Inbound Sales & Support Guide. I started this job last year with the promise that the company promotes good work-life-balance and is passionate about its employees being well compensated and taken care of. Nothing could be further than the truth. Whatever you do, stay clear out of the 'Care' (customer facing) side of the business. For your health and sanity's sake.
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great Benefits (Although it will take you at least 90 days to get them)" (in 374 reviews)
- "The people are great and some of the work was challenging and I learned so much." (in 168 reviews)
- "The pay is good for an entry level position and it used to have a lot of room for growth." (in 150 reviews)
- "Great culture and community with lot of fun incentives and freebies." (in 145 reviews)
- "Good work life balance and you can take a lot of vacation" (in 90 reviews)
- "poor management and work styles" (in 106 reviews)
- "If you weren't in the club it was hard to move into senior leadership." (in 49 reviews)
- "You have a few good managers and if you're lucky, you overlap with them." (in 47 reviews)
- "No training or options to express concern only thru here" (in 46 reviews)
- "Low salary and no collaborative work" (in 41 reviews)
Ratings by Demographics
This rating reflects the overall rating of GoDaddy and is not affected by filters.
Reviews about "benefit"Return to all Reviews
- 4.0Sep 2, 2011Linux Systems AdministratorCurrent EmployeeTempe, AZ
Working at GoDaddy makes the days go very fast. On-call is mandatory and calls are usually handled before they get to second or third level. Flexibility and a broad choice of projects to work on is a nice change. Overall the company seems like a good one especially when all the benefits are taken into consideration.
Everything is rush rush rush. In some ways things need to be better planned. I think management could be a bit more flexible when it comes to telecommuting.
- 2.0Nov 13, 2014Anonymous EmployeeCurrent Employee
1. Some great employees haven't been let go or fled the company.....yet. 2. Free healthcare if you're single but for salaried employees they lowered the quality of the health plan offered. 3. Employee outings. 4. Free coffee.
1. Unlimited vacation policy that more often than not translates to less time off...and there is no vacation day carry-over. 2. Tenured employees just disappear with rumors of them being forced out. 3. There isn't much independent thinking in upper management. 4. IPO is senior level management's priority. Unfortunately it only really benefits them. 5. HR presents all employee benefit cuts as a good thing for employees. LOL! 6. Employees are worried about losing their jobs. 7. Meeting, meeting, meetings and more meetings but less communication. 8. Low morale in many departments. 9. Hard to be motivated when benefits are cut and the threat of being let go is constant.14
- 1.0Feb 27, 2018Customer Service RepresentativeFormer Employee, more than 3 yearsTempe, AZ
They had great benefits that started day one but the also end the day you quit or are terminated.
Too many to list so I will focus on their call metrics. They change constantly and if you ever miss one according to them it's on you even though everything about their system is flawed!!!! The vast majority of people they screw over are on bonuses. Everyone who misses metrics for calls per hour missed with the same number 3.19 instead of the 3.2 needed. None of the management thought that was strange or ironic!! They never bothered to look and see that some people were handling two to three times the amount of calls as others on the same shift!!! When they finally figured it out over a year later and removed that metrics did they return all that bonus money withheld???? No, because that would be too easy and the right thing to do. When Bob ran the company he took care of the employees because they would take care of the customers!!! When they went public that stopped being the case for employees and customers. Training is awful and they farm out a lot of their services overseas for cheaper less reliable working for nothing subcontractors that have never talked to or dealt with the customer to have any clue what they want which only leads to headaches hassles and unhappy pissed off customers!!2GoDaddy Response6y
Thank you for taking the time to write a review. We value the feedback of both our current and previous employees. I would like to take a moment to address some of your concerns. It sounds like a lot has changed since you left us, so I’d like to clear up a few inaccuracies in the statements you make in your review. We pride ourselves on offering second to none benefits and hourly wages to our employees. We are very competitive in our market and consistently review our market to make sure we continue to stay competitive. We have changed what you stated around when you leave the company you lose your benefits. Whether you leave on your own accord or are terminated from your employment with GoDaddy we continue to pay for and provide you benefits until the end of the month you depart the company. We want to make sure everyone, regardless of how you left, has the opportunity to provide themselves or their families medical benefits until they can find another solution. We also offer Cobra insurance to all employees that leave GoDaddy. As we continue to grow and mature as a company we will always look at the best ways to compensate our employees for the hard work they do. There was a time when we had a call per day metric, but we recognized that did not match what we were trying to accomplish when it comes to delivering a world class customer experience. Our focus as a company is to deliver a world class experience. We want all of our employees to focus on having a meaningful conversation with our customers around what their dreams and goals are for their business and then match the best GoDaddy products or services that will help them accomplish those goals. Bob Parsons is a very charismatic leader that did a great job of getting GoDaddy on the road to becoming the company we are today. Over the last 20 years we have continued to evolve into an organization that prides itself on delivering a world class experience, not just for our customers, but for our people as well. That focus gave us the opportunity to become publicly traded. When we did that we opened the doors to continue to focus on providing that world class experience for our customers and our employees. That focus has driven some pretty amazing results for our business and we have never been more successful in both areas than we are right now and we are just getting started.
- 2.0Dec 1, 2015SSL/HEFormer Employee, more than 1 yearGilbert, AZ
- Company has fantastic health care benefits (the best I've ever seen with $20 copays for everything and no deductibles FREE OF CHARGE). - Work can be challenging and there's tons of knowledge to pickup. - One of the few places to really be trained in DNS. - Excellent company name for the result in IT.
- Extreme micro-management of metrics to keep your job - very stressful (they time you down the minute and second of you not being actively on a phone call working) - Forced sales (minimum dailies or you will be terminated) - Lazy middle management. (I've frequently had Supervisors and Leads flat out tell me they wont take a customers request to speak to a Supervisor, and to go back to the customer and keep trying. Later on, I was written up for not transferring a customer to a Supervisor) - Technicians badly underpaid unless they are good at sales for commission. ($16/hr where industry normal for that job is $35+) - Going downhill since they went public. (they're already cutting commission structures, perks, and other things that made GoDaddy so amazing to work for now that they've gone public)6GoDaddy Response8y
First off, thank you for taking the time to provide us with feedback and advice in an effort to make us better. I agree with you that the company has fantastic benefits, because we truly care about taking care of our employees. We also have a very competitive pay structure, which many employees boast, stating that they can make money that reflects their hard work. We also have an increasingly efficient development department dedicated to training our employees to more than just DNS, but glad to hear you feel we excel there. I apologize you felt leadership micromanaged you and that you felt the environment was stressful. You were working in a Specialty department, where there is a high demand to be a part of it, and where all employees are challenged in order to be successful. We offer multiple departments within our organization and encourage career development. If any employee feels as though they are working in a stressful environment or that they are being micromanaged (which may be needed in order to make an employee successful) they can always apply for a different career opportunity. At no point in time should a supervisor make it difficult for an agent to deliver a supervisor call. This will be reviewed and we will ensure that agents feel comfortable moving a escalated call to a supervisor. Agents should never deny the customer the right to talk to a supervisor. No employee is replaceable, and should never be made to feel that way. We value all of our employees, and I apologize if you were made to feel that way or if anyone said that to you. We are always working to be a better company and have many feedback tools available for our employees to be heard. We do not claim to be perfect but strive towards perfection and will use all feedback to help us improve. When it comes to our employees livelihood, it is not taken lightly. Micromanaging can and will be used by leaders to ensure their employees stay employed but should be used correctly. If it causing any employee to feel undervalued or stressed, we encourage those employees to come forward. All leaders will make time for any employee that needs help, guidance, advice, or just needs to vent. Employees can seek out help from a lead all the way up to our CEO. No member of leaderships door is closed so to speak. Thank you again for the feedback. We will continue to ensure that Go Daddy is one of the best places to work, that our employees are taken care of, and that our customers business' are successful. Sincerely, Director Of Operations
- 5.0Apr 10, 2018Anonymous EmployeeCurrent Employee, more than 3 years
Great culture, vision, and leadership. Awesome benefits. Really a company that has reinvented its brand as being now the leader of small business services hub.
Not really a whole lot of 'cons' to speak of. Really believe they're a great company with a lot of solid benefits to working there. Excellent leadership.7GoDaddy Response6y
Thank you for taking the time to leave a review! We are proud to have reinvented ourselves and worked hard to become exactly that, the leader of small business services.
- 5.0Jun 22, 2021Team LeadCurrent Employee, more than 1 yearAustin, TX
I've been with GD for almost 3 years now and love it. They're a very open company that is always working to make systems better. Great benefits, flexible hours, remote option.
Above manager positions get unlimited PTO, so anything below that gets the typical PTO amount. Not necessarily a con just something to think about if you're wanting more benefits.GoDaddy Response3y
We're always working on making the company better. It feels great when current employees notice. Thanks for being part of Team GoDaddy!
- 5.0Dec 4, 2019Business ConsultantCurrent Employee
Best benefits around and if you want to make money this is the place to be.
Gotta put in work to be successfulGoDaddy Response4y
Thank you so much for sharing your experience at GoDaddy. We agree that hard work does pay off!
- 1.0Jan 12, 2021Senior Business AnalystCurrent Employee, more than 1 yearTempe, AZ
Pay and benefits are decent.
The company culture is dying. Upper management seems solely interested trying to push up the stock price while systematically gutting all programs which benefit employees. Leadership hosts regular Q&A sessions, but gloss-over, dismiss, or even fully ignore any questions which are remotely critical. Turnover is getting out of control. Even highly tenured people are leaving due to frustrations that are being ignored. The message is becoming very clear that GoDaddy does not care about employees.
- 4.0Jan 7, 2013Customer Sales and SupportCurrent EmployeeTempe, AZ
Great Benefits (Although it will take you at least 90 days to get them) Great coworkers and management who care about you and want you to succeed (as long as you hit your sales numbers) Chance to make some good money.
It's a call center so it will wear you down. You also have to offer a product or upgrade or renewal on almost every single call, so people with out a sales background shouldn't even bother applying. You can make some great bonus money but the company can and will take away your bonus if you're not meeting your goals.1
- 4.0Feb 6, 2023Systems AdministratorCurrent EmployeeLos Angeles, CA
They make a real attempt at competing with other big Tech companies with benefits and culture
Do not pay as well as other big tech companies2GoDaddy Response10mo
Thanks for taking the time to provide feedback! At GoDaddy, we encourage all teammates to bring their true selves to work and provide honest feedback that will help us grow as a company. We value and consider all feedback to help us continue to evaluate and improve the #GoDaddyLife, and help you propel your career.