GoDaddy Employee Reviews about "customer service"

Pros

Fun Company to work for. Things may have changed since 2011. I have heard things are much more 'corporate.' Base Pay range from 13.00 hr + depending on performance and duration of employment. If you are great at sales and customer service you can double your pay from bonuses. When the founder of the company was heavily involved with operations of the company, life was TERRIFIC! I mean I loved my job and worked my butt off for the success of the company. Not sure what the new company culture and management are like currently.

Cons

The frantic pace of incoming phone calls can be brutal. Micro-Management by management can be a drag, you basically needed permission to get up to go to the restroom, or lectured by management if you took more than 3 minutes. Bonus structures constantly changing can affect morale. Just when you seem to be getting really great and making a nice living, they typically would make it harder to hit their metrics and for less money.

Pros

The benefits and perks are great compared to most large companies. In fact, I would say best benefits at any place I’ve worked at before. Pay is good for a job that does not require or even prefer college education or experience. All customer service jobs/tech support job are currently also sales jobs so if your good at sales you can make really nice bonuses. The new hire training is also very good. Great place to learn about what goes into running a website and business.

Cons

All customer/tech support jobs are also sales jobs. So, if your not good at sales you won’t be making much money and will likely not have a job for the long term. I started 11 months ago in a new hire class of 15 and including me there’s only 4 of us left. I know a lot of people that left could not keep up with the sales requirements. So if your not good at sales or if you don’t enjoy talking to people with technical issues and convincing them to buy stuff this job is not for you. It is a phone job so you will be talking to some angry people which can make the job stressful. Since it is a phone job your going to be glued to your desk for your entire shift minutes lunch and breaks. With all that said it’s not a bad place to work it’s just really not for people that don’t like having sales metrics they have to meet and if you don’t like talking to people all day long your going to be miserable.

Pros

great company culture and atmosphere

Cons

unfortunately the biggest miscommunication lies between US and EMEA - EMEA does NOT execute as US leadership would like to see it implemented. That way EMEA just overrides all the changes and adjustments - including firing staff that are important for the culture and engagement at GoDaddy. The most disappointing experience that HR is not truly hiring with a long-term vision and firing people who are still on probabtion. Also customer service leadership does not do their job and take over tasks and dutites from other employees - while this not only makes them look bad but also take their earned credit away.

Pros

Some great co-workers and collaborators.

Cons

Many not-so-great co-workers, focus on profits and not providing quality products and services to customers, long hours (80+ a week during busy seasons).

Pros

learn new skills, great cafeteria

Cons

while they recognize amazing customer service skills, there is a huge amount of pressure to sell sell sell. Even when you get high marks on service from customers, you are still subject to corrective action for not selling thousands of dollars a day to irate customers who call in needing service.

Pros

Fun place - beer - candy - popcorn- games - slide - Tshirts

Cons

Took the position to sell. Was told that position was 80 sales - 20 percent customer service by the recruiter and in the interview. They pulled a total bait and switch. The facts were flipped - 20 percent Sales and 80 percent customer service. After talking to multiple co- workers they had been told the same when they were hired. The turn over rate is huge - perhaps if they were honest - those that wanted a sales position wouldn't accept the position offered , and your turn over wouldn't be so high.

Pros

There is a very laid back atmosphere with great coworkers and $2 meals. Training is the best part of the job.

Cons

I've never worked in a more stressful position in my life. There are a dozen metrics to follow and the only thing that matters is your sales. The supervisors and trainers want you to believe that selling is the same thing as customer service. 95% of the people that call in are pissed off about their product however you're still required to sell them something. You're often required to break the rules of the company in order to get a measly sale. There is a kind of hipster cult mentality that almost makes you sick. Promotional opportunities are pretty much non existent due to the fact you have several hundred people from the sales floor applying for the same position. Overall its just a glorified call center. PS: don't trust the recruiters when applying to this place, they will tell you anything to get you through the door as they have to meet a hiring quota to keep their job.

Pros

They train you well and want you to succeed. Gives you great customer service and salesman skills.

Cons

They push sales a lot and it out weighs your technical abilities that you offer to the customers.

Pros

Benefits, company paid medical, low cost dental and eye coverage. $2 lunches, and the food wasn't bad for the most part. Holiday party was insane. Company gave out at hundreds of thousands of dollars to their employees. Cool contests to keep you motivated. Football tickets, shopping sprees, and vehicle giveaways to name a few. Opportunity to make really good money. Some reps making over $100K a year. Most managers were pretty cool, mine was amazing, best supervisor I've ever had. Too bad he doesn't want to move any higher because he doesn't want to babysit.

Cons

Worst time-off policy I've ever seen. Need a vacation day? Good luck getting one two months out. Need a three day weekend? That's a laughable thought. Getting time off is like pulling teeth. Monotonous work, pissed off customers calling about their horrible email service. If you don't like phones or like being chained to your desk, this is not the job for you. But the more you're at your desk, the more money you will make. The two go hand in hand.

Pros

If you love customer service and creativity, then this is great platform to start. I loved helping the customers create their website. Too bad I had to leave for personal family matters.

Cons

I worked from home and sometimes it was frustrating getting help while on a call.