GoDaddy Employee Reviews about "management"
64% would recommend to a friend
(512 total reviews)
62% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great Benefits (Although it will take you at least 90 days to get them)" (in 373 reviews)
- "The people are great and some of the work was challenging and I learned so much." (in 170 reviews)
- "Great culture and community with lot of fun incentives and freebies." (in 151 reviews)
- "The pay is good for an entry level position and it used to have a lot of room for growth." (in 149 reviews)
- "Good work life balance and you can take a lot of vacation" (in 85 reviews)
- "poor management and work styles" (in 106 reviews)
- "You have a few good managers and if you're lucky, you overlap with them." (in 50 reviews)
- "If you weren't in the club it was hard to move into senior leadership." (in 48 reviews)
- "No training or options to express concern only thru here" (in 42 reviews)
- "Low salary and that's that." (in 39 reviews)
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This rating reflects the overall rating of GoDaddy and is not affected by filters.
Found 512 of over 3K reviews
Updated Dec 6, 2023
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Reviews about "management"Return to all Reviews
- 5.0May 14, 2011Senior .NET DeveloperCurrent Employee
Go Daddy provides professional development opportunities and hires from within. Management wants to know where you see yourself in the future and supports you as you advance in your career. The company values its employees and demonstrates their appreciation of hard work regularly. The work is challenging but the right tools are provided to get the job done.
Everything is developed in house, so sometimes you'll be given a project to reinvent the wheel.
- 5.0Oct 4, 2015SupervisorCurrent EmployeeTempe, AZ
There's a lot of reasons to work here... the things most people care about... money is decent, mobiility is definitely possible.. benefits are good (covered $1,000,000 in hospital fees for me this year, cost me $0).. But, I think that most people will tell you that we enjoy working at Go Daddy for things that aren't what people are looking at initially. The people. The fun of coming to work and not knowing what will happen that day. A commitment to making the work environment better, and Blake's mandate to radically shift the global economy towards small businesses. What we do makes a difference to people trying to improve themselves - and that's a pretty cool job to have.
Nowhere is perfect right?? Communication and formalized promotion paths have long been bugaboos. And management will occasionally miss the mark on things and be slow to address that.GoDaddy Response9y
Thank you so much for taking the time to write this review. We pride ourselves on having an incredible benefits program that not only includes great medical, dental, vision, etc., but also a focus on living a balanced and healthy life. We have also heard from many employees around the challenges of formal promotion paths and have recently rolled out a career path strategy that outlines the certifications, knowledge and traits needed to move to other roles in the company. Thanks again. Brad Ehly Customer Care Director
- 1.0Jul 18, 2018Anonymous EmployeeFormer Employee, more than 1 yearHayes, England
The office management team do a wonderful job to try to make it a fun and sociable environment. There are also the added perks of snacks and drinks readily available, while there is a pool table and games console for down time.
Unfortunately the UK Finance department is a miserable and oppressive working environment for those in the team, due to one specific individual. This has led to a high turnover of staff, with several employees joining and leaving in the space of two years (some of whom left without even securing new jobs). Below are just some of the things that bothered me: - no compassion towards family bereavements - disgusting attitude towards anyone who is returning from medical leave no matter how serious - casual racism - favouritism towards staff where they are given liberties if they are in the good books - discrimination against those suffering from mental health problems - disputes are usually over petty matters with childish reactions displayed such as passive aggressiveness - unnecessary obstructive behaviour just to assert authority1
- 4.0Apr 26, 2022Inbound Sales and SupportCurrent Employee, less than 1 year
Godaddy has great management and the perks such as medical/dental that you can extend to family is great. Role is quite flexible too
The pay isn’t as great and role is more sales driven that they originally let onGoDaddy Response2y
Thanks so much for taking the time to write us a review. At GoDaddy, we encourage all teammates to bring their true selves to work and provide honest feedback that will help us grow as a company. We value and consider all feedback to help us continue to evaluate and improve the #GoDaddyLife, and help you propel your career.
- 2.0Nov 14, 2012A Smaller DepartmentFormer Employee, more than 1 yearGilbert, AZ
Good Pay, Good Benefits after you become full-time, Paid Training. Regular contests for good performance-- some cash prizes even. Subsidized (hot) box lunches and vending machines.
How long have you got? Get used to the 'Good 'ol Boy' culture and you will NEVER, EVER, get a 'straight' answer-- on anything. Learn to tolerate: 'Well, you could have/should have/would have said/done ________.' Sell your Momma's soul if you have to if you don't want to be fired. One guy on my team got fired three days before Christmas because he wasn't selling-- and he was a WHIZ at hosting calls. Ever since the merger, the employees started getting.....squeezed....to put it nicely. Middle management got shuffled around before I left and I wasn't encouraged by the experience. Non-workaholics need not apply-- they are downright anal about the amount of time you spend on the phone too. Please note: Any bonuses or other considerations that you receive (INCLUDING YOUR BONUS CHECK) are termed 'discretionary' and can be taken away from you-- retroactively even-- at any time. I did in fact win a contest ($300) and spent about half the money. At the time I had about half the money left on the card when I was discharged. I found out later that they canceled that cared THAT day when I was dismissed. Word to the wise. Talking to people on the phone is in another world. You still get to meet some great people but you also get to meet some real losers-- and they already now that you cannot hang up on them without getting FIRED in the middle of your shift. True story....there was the guy who called me up with a business idea and really wanted some advice: 'Seriously. As a man would you consider buying adult gear-- used-- on the Internet? It would be washed, of course.' No joke. And of course he didn't even buy anything after wasting a good three phone calls worth of my time. Another guy (from another country I will not mention) called me a thief.... Quote: 'The only breach in my security is when I'm giving you my credit card information over the phone.' End Quote. Yes, he called me a thief. Okay....I wasn't happy about it but it was 'customer service'-- suck it up and drive on. Then the pinhead insulted my intelligence and said: 'Nothing personal.' Man to man you call me a thief that's fine because I know that I'm not. Don't think of me as an idiot....calling me a thief is *personal*. That's the stuff you have to deal with on the phone at GoDaddy. And EVERYONE starts off on the phones. Last I heard they changed the guidelines for QA (They lie...ALL the phone calls are ALWAYS recorded for the ENTIRE phone call) but at the time I was juggling FIVE different metrics-- sales ($350 per day on average, minimum), average call handle time (14 minutes or less on average), and First Call Resolution (around 80% if I remember correctly and that means that each customer can't call back for THREE days to qualify) to name a few. Ya really wanna know what the job is like? You go to McDonald's, right? Say you order your meal and you get back to your table. Come to find out, your burger isn't quite right-- so you come back to the counter. My job was to fix your burger if possible-- (that's not a given) and at the same time sell you some fries (renew your products) or better still-- sell you a shake (a product that you didn't order in the first place, 'new' business). AND....you have to do that in fourteen minutes or less AFTER you get the customer in their account (they ALWAYS lose their password). Now that's not all! Regularly you get these calls from well meaning but techno-retarded people that think they know something about a computer. They buy WebSite Tonight-- a template based editor for building web pages. What winds up happening is that they try to use it and make a mess of it-- then the call you up and EXPECT you to build their entire web site for them because they are convinced that they are paying YOU, YOUR salary (so they think). Are you supposed to? No, of course not, and management will chastise you for doing it. Technically you are 'taking food off the plate' of the Dream Design Services Team. SHOULD you have to do it? No, of course not. BUT....you CAN'T hang up on a customer or they WILL fire you if they catch you doing it. Whaddya do? You wind up building at least a web page (there goes an hour of your time that you might be talking to someone who might want to buy something) JUST to get them off the phone. If you still want the job-- pluck your liver out without anesthetic if you have to but get off the sales floor. It's a meat grinder. Just before I left I was talking with one of the security guards and at the time he commented to the effect of that he saw two people get fired EVERY day for the last year. No wonder why he wanted to leave at the time.4
- 2.0Jun 15, 2017Team LeaderFormer Employee, more than 5 yearsTempe, AZ
Probably one of the best call center jobs in Arizona. Amazing benefits and offers advancement to the young and pretty. Locations are impressive, subsidized food is good and culture can be fun. No drug testing.
Nepotism, favoritism and highly questionable hiring practices abound. The company cannot seem to decide whether they are a financially responsible, publicly traded organization or a frat-boy mentality sales-focused call center. Promotions seem to be based on who you drink or party with over qualifications or skills. Recently started sending a LOT of jobs to foreign countries. Management seems to be managing more experienced workers out in efforts to hire cheaper and less knowledgeable friends into roles. The DNA of the company has changed drastically since going public in 2015. This is not the company it once was (read the 2016 & 2017 reviews). The call center side of the organization has had multiple leadership changes (most of them terrible) and seems to be treading water in regards to the culture and environment it once had. The pride of working at GoDaddy is gone, and it's just a sales, sales, sales call center job these days. Systems and technology are a mess. Leadership seems to be living in the past and the good workers are leaving at an alarming rate. Even the people who try to stay are having their jobs sent to the Philippines or Europe. The call centers are out of space in Arizona, so future hiring just looks to replace the smart people who leave. Limited opportunities for growth in the U.S.2GoDaddy Response7y
Thank you for your feedback. There are several concerns and suggestions we are actively working on. Examples are our robust agenda responding to the GoDaddy Voice survey results and the importance of holding high standards of competence and accomplishment in our talent acquisition practices. We are confident the scorecard we measure our business by that focusses on our employees, customers, and our business results will guide us to positively address the concerns you raised. Thank you!
- 5.0Apr 5, 2016Anonymous EmployeeCurrent Employee, more than 3 yearsCambridge, MA
I like my peers. They are all accountable and there is absolutely no territoriality. Everyone wants the team to succeed. Culture is 'work hard - play hard'. Office has a good feel - balanced and focused. The team goes at a good pace and works on a lot of different initiatives and we're highly visible in the organization. Would always be great to see senior management more often but they know who we are and what we do.
Lots of engineers on the west coast. Sometimes makes for a long day when coordinating communication. Its give and take. Sometimes they have be on early.1GoDaddy Response8y
I appreciate the feedback and agree that coordinating meetings across multiple time zones can be challenging. With the level of talent we have across all of our offices, though, I believe that challenge is well worth the effort.
- 3.0Apr 25, 2014Current Employee, more than 5 years
There are good benefits and there are always opportunities for growth. Some professional training is available. Remote work is a possibility. Decent pay also exists - if you're worth it or you are in the right department. Changes have made some things much less draconian than the past. The company's reputation to general public is improving. The company has implemented constantly available time off depending on team role and staffing. Brand new C-Level staff with new direction means there are some good steps in the right direction - like getting rid of bad PR. Occasionally they will fire someone who is useless. Even call center sales and support can make good money - if you do what the company wants. Typically a smart person's decision will outweigh a dumb person's. Your immediate superior is most likely on your side, even if he can't do much about the problems you are having. The company has expanded internationally and into several markets and are doing a reasonable job doing so. C level management has gotten rid of the risque marketing and put some thought into it. If you are in the right department, you may have an excellent career.
If you are NOT in the right deparment for special treatment, you may be in a bit of a bind. Internal promotions mean that you won't get a corresponding pay raise for work opportunity. GD is a place that tends to train you to do great things, and then stand idly by while you get competing offers much higher elsewhere. There are some of politics at high levels making decisions detrimental to lower parts of the company. If you anger the wrong person for the wrong reason you may be looking for a job sooner than you thought. Some of the managers, developers, and IT operations staff in critical departments are not very bright, and they impede workflow and good decisions. Some departments have become borderline useless because of this. The sales and call center staff work hard but nearly all of the attention and fun contests go to them even when they have done nothing to warrant it. Brain drain is very evident especially if you are in a department the company doesn't care about. If you are of significant value to the company, they will work you for every ounce of skill that you have - and never take action until they are nearly forced to do so simply to keep a service running. Professional training isn't consistent and varies in quantity, quality, budget, and the approver's mood. A lot of teams are understaffed and overworked - you are supposedly allowed to have flexible time off, but if your team is suffering, they can't afford to ever let you take it. Middle management and upper level direction is questionable at times. Most departments don't work with each other, choosing to silo services and foster blame instead. You have to fight for every budget you have, but will get blamed for problems caused by lack of budget. They will cut infrastructure, cut the team's staff, or refuse a competitive wage to a team, and then they act surprised when a product suffers half a year later. They also have a bad habit of throwing good money after bad supporting a bad product (or paying for bad product from a vendor,) and will axe good products if the revenue numbers don't match up. Occasionally you will spend more time fighting for the opportunity to do things that are good for the company more than actually spending the time to do them.2
- 4.0Jun 18, 2017Anonymous EmployeeCurrent Employee, more than 5 years
Godaddy has a fun, relaxed atmosphere which is good if you are not into the slacks and tie kind of cubicle life. The majority of employees are fairly young [20-35] so there is no lack of social scene. You can very easily learn a skill that will translate into a promotion or job with another tech company even with no advanced education outside of high school if you work hard enough and focus on your personal goals. Godaddy will provide all the tools you need. Godaddy is inclusive and supports the LGBTQ community, Veterans, Women in Tech and encourages volunteerism in the community with paid volunteer days off! The medical benefits ore unmatched! The CEO and other upper management are very hands on and can be seen around the office daily. They do not lurk in the shadows like some other companies. As an employee you'll get to talk to them directly on many occasions.
The company has moved away from an "America only CS base" that was promised by its founder Bob Parsons; to outsourcing mostly overseas thus causing customers to have a bad experience just to save the company money. In result this also obviously translates to a bad employee experience as many were forced out of jobs they excelled at. This also creates an atmosphere of constant worry "am I next?"
- 5.0Feb 6, 2020Anonymous EmployeeCurrent Employee
You own your own out comes You own your growth You own your pay You own your work There are things that don’t always work out but you have the ability to work through these Pay is fair Benefits are on par with major tech companies (I love the 401k match and health benefits and the subsidized lunches are a bonus) Growth is incredible at this moment (Q1 2020) We care about our customers We want to see local businesses and small entrepreneurs win on line The people
Things break and we’re a little slow to fix these Our services product team is not delivering what our customers want Management (this includes me) needs to spend more time with direct reports and less time in meetings