GoDaddy Employee Reviews about "management"

Cons

Everything is developed in house, so sometimes you'll be given a project to reinvent the wheel.

Cons

Unfortunately the UK Finance department is a miserable and oppressive working environment for those in the team, due to one specific individual. This has led to a high turnover of staff, with several employees joining and leaving in the space of two years (some of whom left without even securing new jobs). Below are just some of the things that bothered me: - no compassion towards family bereavements - disgusting attitude towards anyone who is returning from medical leave no matter how serious - casual racism - favouritism towards staff where they are given liberties if they are in the good books - discrimination against those suffering from mental health problems - disputes are usually over petty matters with childish reactions displayed such as passive aggressiveness - unnecessary obstructive behaviour just to assert authority

Cons

How long have you got? Get used to the 'Good 'ol Boy' culture and you will NEVER, EVER, get a 'straight' answer-- on anything. Learn to tolerate: 'Well, you could have/should have/would have said/done ________.' Sell your Momma's soul if you have to if you don't want to be fired. One guy on my team got fired three days before Christmas because he wasn't selling-- and he was a WHIZ at hosting calls. Ever since the merger, the employees started getting.....squeezed....to put it nicely. Middle management got shuffled around before I left and I wasn't encouraged by the experience. Non-workaholics need not apply-- they are downright anal about the amount of time you spend on the phone too. Please note: Any bonuses or other considerations that you receive (INCLUDING YOUR BONUS CHECK) are termed 'discretionary' and can be taken away from you-- retroactively even-- at any time. I did in fact win a contest ($300) and spent about half the money. At the time I had about half the money left on the card when I was discharged. I found out later that they canceled that cared THAT day when I was dismissed. Word to the wise. Talking to people on the phone is in another world. You still get to meet some great people but you also get to meet some real losers-- and they already now that you cannot hang up on them without getting FIRED in the middle of your shift. True story....there was the guy who called me up with a business idea and really wanted some advice: 'Seriously. As a man would you consider buying adult gear-- used-- on the Internet? It would be washed, of course.' No joke. And of course he didn't even buy anything after wasting a good three phone calls worth of my time. Another guy (from another country I will not mention) called me a thief.... Quote: 'The only breach in my security is when I'm giving you my credit card information over the phone.' End Quote. Yes, he called me a thief. Okay....I wasn't happy about it but it was 'customer service'-- suck it up and drive on. Then the pinhead insulted my intelligence and said: 'Nothing personal.' Man to man you call me a thief that's fine because I know that I'm not. Don't think of me as an idiot....calling me a thief is *personal*. That's the stuff you have to deal with on the phone at GoDaddy. And EVERYONE starts off on the phones. Last I heard they changed the guidelines for QA (They lie...ALL the phone calls are ALWAYS recorded for the ENTIRE phone call) but at the time I was juggling FIVE different metrics-- sales ($350 per day on average, minimum), average call handle time (14 minutes or less on average), and First Call Resolution (around 80% if I remember correctly and that means that each customer can't call back for THREE days to qualify) to name a few. Ya really wanna know what the job is like? You go to McDonald's, right? Say you order your meal and you get back to your table. Come to find out, your burger isn't quite right-- so you come back to the counter. My job was to fix your burger if possible-- (that's not a given) and at the same time sell you some fries (renew your products) or better still-- sell you a shake (a product that you didn't order in the first place, 'new' business). AND....you have to do that in fourteen minutes or less AFTER you get the customer in their account (they ALWAYS lose their password). Now that's not all! Regularly you get these calls from well meaning but techno-retarded people that think they know something about a computer. They buy WebSite Tonight-- a template based editor for building web pages. What winds up happening is that they try to use it and make a mess of it-- then the call you up and EXPECT you to build their entire web site for them because they are convinced that they are paying YOU, YOUR salary (so they think). Are you supposed to? No, of course not, and management will chastise you for doing it. Technically you are 'taking food off the plate' of the Dream Design Services Team. SHOULD you have to do it? No, of course not. BUT....you CAN'T hang up on a customer or they WILL fire you if they catch you doing it. Whaddya do? You wind up building at least a web page (there goes an hour of your time that you might be talking to someone who might want to buy something) JUST to get them off the phone. If you still want the job-- pluck your liver out without anesthetic if you have to but get off the sales floor. It's a meat grinder. Just before I left I was talking with one of the security guards and at the time he commented to the effect of that he saw two people get fired EVERY day for the last year. No wonder why he wanted to leave at the time.

Cons

If you are NOT in the right deparment for special treatment, you may be in a bit of a bind. Internal promotions mean that you won't get a corresponding pay raise for work opportunity. GD is a place that tends to train you to do great things, and then stand idly by while you get competing offers much higher elsewhere. There are some of politics at high levels making decisions detrimental to lower parts of the company. If you anger the wrong person for the wrong reason you may be looking for a job sooner than you thought. Some of the managers, developers, and IT operations staff in critical departments are not very bright, and they impede workflow and good decisions. Some departments have become borderline useless because of this. The sales and call center staff work hard but nearly all of the attention and fun contests go to them even when they have done nothing to warrant it. Brain drain is very evident especially if you are in a department the company doesn't care about. If you are of significant value to the company, they will work you for every ounce of skill that you have - and never take action until they are nearly forced to do so simply to keep a service running. Professional training isn't consistent and varies in quantity, quality, budget, and the approver's mood. A lot of teams are understaffed and overworked - you are supposedly allowed to have flexible time off, but if your team is suffering, they can't afford to ever let you take it. Middle management and upper level direction is questionable at times. Most departments don't work with each other, choosing to silo services and foster blame instead. You have to fight for every budget you have, but will get blamed for problems caused by lack of budget. They will cut infrastructure, cut the team's staff, or refuse a competitive wage to a team, and then they act surprised when a product suffers half a year later. They also have a bad habit of throwing good money after bad supporting a bad product (or paying for bad product from a vendor,) and will axe good products if the revenue numbers don't match up. Occasionally you will spend more time fighting for the opportunity to do things that are good for the company more than actually spending the time to do them.

Cons

The company has moved away from an "America only CS base" that was promised by its founder Bob Parsons; to outsourcing mostly overseas thus causing customers to have a bad experience just to save the company money. In result this also obviously translates to a bad employee experience as many were forced out of jobs they excelled at. This also creates an atmosphere of constant worry "am I next?"

Cons

Things break and we’re a little slow to fix these Our services product team is not delivering what our customers want Management (this includes me) needs to spend more time with direct reports and less time in meetings