GoDaddy Employee Reviews about "no longer"
Updated Sep 1, 2021
Found 18 of over 3K reviews
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Technical Account Manager
Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?
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Top Review Highlights by Sentiment
- "Great Benefits (Although it will take you at least 90 days to get them)" (in 351 reviews)
- "The people are great and some of the work was challenging and I learned so much." (in 161 reviews)
- "The pay is good for an entry level position and it used to have a lot of room for growth." (in 158 reviews)
- "Great culture and community with lot of fun incentives and freebies." (in 146 reviews)
- "Good work life balance and you can take a lot of vacation" (in 78 reviews)
- "Bad management" (in 94 reviews)
- "Poor leadership and overly aggressive strategy." (in 46 reviews)
- "You have a few good managers and if you're lucky, you overlap with them." (in 46 reviews)
- "No training or options to express concern only thru here" (in 44 reviews)
- "Low salary and that's that." (in 43 reviews)
Ratings by Demographics
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Reviews about "no longer"Return to all Reviews
- Current Employee★★★★★
GoDaddyJan 8, 2017 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
Good benefits and a variety of available shifts
No longer treats employees as adults and management now implements a lot of micro-managing.Continue reading
Thank you for your feedback. I understand your comment around micro-managing. We are striving to be a coaching organization that help drive the right behaviors and in some cases the leadership team can perform this in a way that feels like micro-managing. We are investing in our leadership team to help them to change this perception. Keep the feedback coming! Understanding the pain points helps us to continually work to make this place even better!
- Former Employee★★★★★
Great UK teamApr 16, 2023 - Senior Accountant in London, EnglandRecommendCEO ApprovalBusiness Outlook
Flexible working hours and a central London office.
Every year there are less and less UK team members. There is no real training or long term career development. All the best jobs go to US based staff.Continue reading
Thanks for the feedback and sharing your experience at GoDaddy. We're sorry to hear that your experience did not go as expected. We encourage our teammates, current and former, to live passionately and provide feedback that will help us grow as a company. We are committed to hearing all employee feedback, and will continue improve the experience and benefits for all employees. Wishing you the best of luck in your future endeavors.
- Current Employee, less than 1 year★★★★★
The best I can say is... it's alright.Apr 26, 2017 - Hosting Support and SalesRecommendCEO ApprovalBusiness Outlook
GoDaddy has a lot of Pros to it. We have friendly people to work with, great insurance, they pay a majority of your food costs on-site, wonderful atmosphere, and plenty of room to work at your desks (it's not a cramped environment) They're also very flexible about the usage of Sick Time. As long as you're not abusing the freedom you have. You can live freely knowing if you need to go, you can. They pay out a commission on all products sold, but you must meet your metrics to qualify for the bonus (See Cons) It ultimately appears that they do care for their employees to an extent.
There's quite a few cons to GoDaddy. Mostly the metrics, it's a sales gig no matter what department you're in. If you're on a phone, you're expected to be a sales man. So for people in Hosting Support where they came to GoDaddy to put their technical skills to work. It all goes to waste as you're constantly trying to meet your metrics. Metrics are high and hardly changing. The employees on vacation or approved leave are no longer accountable during that time. However; those at work are still hooked to the ball and chain that is the dollar. Another flaw has to be the ability to progress within the company. We always have openings, but you are tied to your metrics for any position change. Just to advance within 'certifications' here -- you have to have a required number of customer contacts before you're even allowed to take the 'test' to advance. So for those people who've been in IT for years, they still have to talk to THOUSANDS of people before they can 'prove' they have server knowledge and skills. It puts the employees who care about the customers and want to help in a crappy situation. A highly annoying con of being a phone-based employee is that you have no clue about any product or Front of Site changes until you stumble upon them. They send out newsletters daily with quick updates and blurbs. However 9 times out of 10 there's been additional changes that you won't know about. Until you're leading a customer there and look like an idiot when the method to get to or access something has changed. You literally have to backtrack the customer and find the new location or why it didn't work. GoDaddy is always changing, but only project/product managers and above are aware of these changes. If you're on a phone, you'll find out by yourself, randomly. Biggest issue: Metrics.Continue reading
Hosting Support Manager
Thank you for taking the time to post your comments and giving us the ability to respond. Culture is an important aspect at GoDaddy and our focus is always to make sure we find the right people during recruitment to that fit our culture. Our customers are important to us. Making sure when a customer calls in that their hold time is reasonable helps provide world class customer service. Making sure everyone is available when schedule is what allows us to provide the high level of customer service that we are known for. Metrics are an important aspect of making sure that the needs of the customer are met to the level that GoDaddy expects. At Godaddy we are big on promoting from within. There are tons of opportunities open every month and we want to recognize those who have a proven record in the entry level roles thus the reason why you must be meeting minimum expectations to be considered for a move. Our culture is one based on excellent customer service and consultation. Our customers come to us because of our ability to not only fix the issue they are calling in about today, but to help these entrepreneurs create a successful business. If we are not teaching them how to make the most of their online business we are not providing a great service. AT Godaddy we strive to truly be an asset to our customers. We do have minimum expectations just like every job in the world. But rarely do we have people who are not able to maintain those when they listen to the coaching and apply it to the customer experience.
- Former Employee, more than 3 years★★★★★
Was good while it lastedOct 31, 2018 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
1. PTO benefits are very generous. 2. Maternity and paternity leave also amazon 3. Assistance with adoption 4. Subsidized day cat 5. Health insurance used to be free and now no longer is but it’s way more affordable than most other companies
Where do I start? 1. Culture change - jobs being outsourced overseas even though Godaddy originally stood for keeping support local 2. Career pathing - a member of care has an extremely hard time making the cross over to technical Corporate. There is barely anymore career pathing and majority of the TC jobs are external hires. It’s become a who you know club versus how hard you work, how qualified you are and results 3. Job postings, every job requires 5-7 years experience even though it’s labeled entry level 4. Continuous over turn in customer care. They are constantly downsizing support teams to make PNL and they have a rush to rehire for busy season. 5. The supervisors and managers in Iowa are paid the same as sups and manager in Arizona where the cost of living is much hire compared to Iowa. Here’s an idea: change the salaries of Iowa employees that reflect their cost of living. If an employee from Arizona was promoted to a position in Kirkland their salary would have to compete with cost of living. Why isn’t the same for Iowa employees? OR! Shut down Iowa. Im sick of seeing hard working people who deliver results never get promoted, never get interviews for position they are qualified for over external Hires who know nothing about Godaddy culture, it’s product, employees or customers who also don’t bother to learn any of that. Don’t work here if you want to advance into management or any kind of technical corporate positions.
- Former Employee, more than 1 year★★★★★
Get Your Experience...... Then LeaveJul 29, 2019 - Social Media Advisor in Austin, TXRecommendCEO ApprovalBusiness Outlook
It's a very millennial friendly office with awesome benefits. You get great dental, health, and vision insurance benefits plus a 130 dollar a month transportation credit to help you get to work that can also be used for personal use as well. As stated before it's a very young office so if your just beginning your career journey it's an excellent opportunity to meet people your own age. Since they don't have much previous requirements in terms of prior experience it's an amazing opportunity to get some experience on your resume that you can discuss with future employers. If your good at the job there is great opportunity to make 70-100 K because the compensation plan is set up to reward producers and eliminate dead weight (as most sales orgs are).
So most of the reps who usually complain about the company are often times people who just didn't really produce at the end of the day when things boil down to it. I had a fairly successful career during my time at MSH/GoDaddy missing out on President's Club by a few spots so give that some thought as you read the negative portion of my rating. I would say overall Main Street Hub was a great first job but was not a job I would ever consider a long-term career with. The attrition rate is terrible as on average more than 90 percent of your classmates from training will most likely be gone before their first year. There are many reasons for this ranging from low base pay, unstable monthly pay, monotony of job, inexperienced management etc. Since the company is trying to keep expenses down they essentially hire a mass of recruits for their training classes with the hopes of finding those 1-4 reps who can really be a producer. They offer a low base salary to ensure that they don't invest much in the other 40 plus reps who they know will no longer be with the company a year later. Since commissions are the only way to really survive the sales floor can get very toxic at times because since the GoDaddy merger your only allowed to call into the GoDaddy clientele. Since more than 40 percent of GoDaddy's Customers do not have a physical location that alright hits a significant portion of the eligible customers you can call. In order to compensate for the limited number of leads they had management had to really restrict the number of leads the reps had as well making sure the same leads were called repeatedly to ensure they weren't being wasted. As we were saying before, since the company relies mostly on people who are either new to sales or are just starting out their journey the same issues come up with entry level managers since a lot of them just don't have much experience leading teams. The company can sometimes make the mistake of assuming that a great rep will make a great manager and this is just not the case. I think ethics could also be a question at times as the product only seriously works for maybe 5 percent of the clients we call but when your manager is call-coaching you through a close they are going to make it seem as if this is the product that will be the be all end all for that business owner even though you know full well the best case scenario is that the business owner will not have to worry about spending time on their social media anymore. After merging with GoDaddy they opened the company up to calling Service Oriented Business so that was a market segment that had a lot of opportunity. As a result tons of businesses were being brought on but the company was not hiring enough Account Managers to help manage the increased load. This led to many account managers being spread thin as they were forced on so many more accounts than they were used to as MSH. This definitely impacted the overall customer experience of our product because the content team could not just invest the time in an individual business leading to very generic content and review responses.Continue reading
- Former Employee★★★★★
Like its stock, GoDaddy values are plummetingDec 10, 2019 - Advanced Services SpecialistRecommendCEO ApprovalBusiness Outlook
Medical benefits are still some of the best you can find in town
The company keeps on manipulating employee pay to look more profitable. The company terminates employees citing their job is no longer available and then management recruits existing employees to fill the job roles of the people they just terminated. They talk a good game when it comes to employee development, but they don't have a proper career-pathing program and don't plan on advancing unless you're in the 'club'.
- Current Employee, more than 5 years★★★★★
IT department is a rudderless ship propelled only by the sheer force of investment capital.Dec 5, 2013 -RecommendCEO ApprovalBusiness Outlook
It can be a challenging environment, and you are fairly well compensated. There are opportunities for advancement.
It has a rapidly changing culture, and it is becoming clear that the company no longer values employees over profits. Major IT departments exist and operate in silos and report to different SVPs, so it is next-to-impossible to affect meaningful change. Work-life balance is non-existent.Continue reading
- Former Employee★★★★★
Fun while it lastedMay 17, 2017 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
Awesome company parties, Fun perks like quarterly outings with your team
Benefits slowly went away. 6 weeks paid vacation after several years is no longer.
Thank you for the feedback. I appreciate the comments. I love our holiday parties too! In regards to benefits and time away, we try our best to offer a wide range of benefits for all of our employees. Instead of vacation, we offer flex time off for our exempt population which means they can take whatever time they need, as long as their work is done. I appreciate you sharing your feedback. If there is anything else you would like to share, please don’t hesitate to reach out. Katee
- Former Employee, more than 8 years★★★★★
A shell of former greatnessDec 31, 2015 - Project Leader in Scottsdale, AZRecommendCEO ApprovalBusiness Outlook
Great benefits including up to 6 weeks for hourly to unlimited time off for salary, culture before investment firm, and really cares about the customer experience. Very good company to work for if your not in C3 (sales) or PWS (Professional Web Services). Does have a history of under paying but you do get great benefits. I enjoyed my time on the sales teams in 2006 and my time in QA for three years. My six years in PWS was a mixed bag of enjoyment. Company gave options of taking a lower paid job or 2 weeks of pay for every year of service when laid off.
Overall Company Major changes when the company left hands of the founder. No longer cares about the employees as much and no longer gives good awards / bonus. Xmas party is a shell of its former greatness. Company likes to promote friends of managers then employees with skills to bring to the table. Company has always had problems with career paths. When company went public they gave $200 worth of shares to everyone not in management or development. You also did not get any more for years of service or past reviews. 2014-2015 felt like upper management main goal was to hire friends from other company's to enjoy the shares instead of the employees that had work hard for the last 8+ years getting the company to were it is now. Metrics that are given to employees do not align with the best needs/service for customers. PWS Department Company started to out source website builds and lying to customer that it is all done in house/ in the states. A team had been laid off for cheaper and less skilled employees to handle web design projects. The department always made a lot of money but hurting customers and employees was a better choice to make even more money. Employees had been switched from hourly to salary to benefit the company when work load was high. Senior management had threatened a whole team of the department to not take legal action on Go Daddy or they would lose there jobs. Also the same senior management made threats of killing off the team if improvements had not been made to key metrics. They found out he had the incorrect data and understanding of the role of the team.They did apologize to the team for a hour but 2 months later canned the whole team anyways. In a meeting we had been recognized for being under staffed and two new employees had been added and shown to the team. During the same meeting two members had been removed from the conference room and fired during the same meeting.Continue reading
We appreciate the feedback and your many years of service to Go Daddy. As you commented, our services business has gone through many changes over the past few years with the goal being the need for innovation, better serving customers, and being able to scale. All while helping twice as many customers get online with a great website than ever before. We know change can be difficult, but we are seeing great results and are encouraged about the future. In 2015, we built double the number of websites as we had in 2014, while customer satisfaction scores (NPS) almost doubled. We’re confident that we’re getting better, and the hard work is making things better for our customers and employees both, and we’ll keep evolving to get better each day.
- Former Employee, less than 1 year★★★★★
Great Help In Growing / But Still Cold CallingAug 20, 2019 - Social Media Advisor in Austin, TXRecommendCEO ApprovalBusiness Outlook
Great work environment, Lots of energy, anytime there are new tips and tricks to learn, they will teach you. Room to make good money
Long hours, cold calling businesses that don't need our product can be difficult, sourcing your own leads can be difficult, no flexibility on hours.