GoDaddy Employee Reviews about "no longer"

Pros

Good benefits and a variety of available shifts

Cons

No longer treats employees as adults and management now implements a lot of micro-managing.

Pros

Flexible working hours and a central London office.

Cons

Every year there are less and less UK team members. There is no real training or long term career development. All the best jobs go to US based staff.

Pros

GoDaddy has a lot of Pros to it. We have friendly people to work with, great insurance, they pay a majority of your food costs on-site, wonderful atmosphere, and plenty of room to work at your desks (it's not a cramped environment) They're also very flexible about the usage of Sick Time. As long as you're not abusing the freedom you have. You can live freely knowing if you need to go, you can. They pay out a commission on all products sold, but you must meet your metrics to qualify for the bonus (See Cons) It ultimately appears that they do care for their employees to an extent.

Cons

There's quite a few cons to GoDaddy. Mostly the metrics, it's a sales gig no matter what department you're in. If you're on a phone, you're expected to be a sales man. So for people in Hosting Support where they came to GoDaddy to put their technical skills to work. It all goes to waste as you're constantly trying to meet your metrics. Metrics are high and hardly changing. The employees on vacation or approved leave are no longer accountable during that time. However; those at work are still hooked to the ball and chain that is the dollar. Another flaw has to be the ability to progress within the company. We always have openings, but you are tied to your metrics for any position change. Just to advance within 'certifications' here -- you have to have a required number of customer contacts before you're even allowed to take the 'test' to advance. So for those people who've been in IT for years, they still have to talk to THOUSANDS of people before they can 'prove' they have server knowledge and skills. It puts the employees who care about the customers and want to help in a crappy situation. A highly annoying con of being a phone-based employee is that you have no clue about any product or Front of Site changes until you stumble upon them. They send out newsletters daily with quick updates and blurbs. However 9 times out of 10 there's been additional changes that you won't know about. Until you're leading a customer there and look like an idiot when the method to get to or access something has changed. You literally have to backtrack the customer and find the new location or why it didn't work. GoDaddy is always changing, but only project/product managers and above are aware of these changes. If you're on a phone, you'll find out by yourself, randomly. Biggest issue: Metrics.

Pros

1. PTO benefits are very generous. 2. Maternity and paternity leave also amazon 3. Assistance with adoption 4. Subsidized day cat 5. Health insurance used to be free and now no longer is but it’s way more affordable than most other companies

Cons

Where do I start? 1. Culture change - jobs being outsourced overseas even though Godaddy originally stood for keeping support local 2. Career pathing - a member of care has an extremely hard time making the cross over to technical Corporate. There is barely anymore career pathing and majority of the TC jobs are external hires. It’s become a who you know club versus how hard you work, how qualified you are and results 3. Job postings, every job requires 5-7 years experience even though it’s labeled entry level 4. Continuous over turn in customer care. They are constantly downsizing support teams to make PNL and they have a rush to rehire for busy season. 5. The supervisors and managers in Iowa are paid the same as sups and manager in Arizona where the cost of living is much hire compared to Iowa. Here’s an idea: change the salaries of Iowa employees that reflect their cost of living. If an employee from Arizona was promoted to a position in Kirkland their salary would have to compete with cost of living. Why isn’t the same for Iowa employees? OR! Shut down Iowa. Im sick of seeing hard working people who deliver results never get promoted, never get interviews for position they are qualified for over external Hires who know nothing about Godaddy culture, it’s product, employees or customers who also don’t bother to learn any of that. Don’t work here if you want to advance into management or any kind of technical corporate positions.

Pros

It's a very millennial friendly office with awesome benefits. You get great dental, health, and vision insurance benefits plus a 130 dollar a month transportation credit to help you get to work that can also be used for personal use as well. As stated before it's a very young office so if your just beginning your career journey it's an excellent opportunity to meet people your own age. Since they don't have much previous requirements in terms of prior experience it's an amazing opportunity to get some experience on your resume that you can discuss with future employers. If your good at the job there is great opportunity to make 70-100 K because the compensation plan is set up to reward producers and eliminate dead weight (as most sales orgs are).

Cons

So most of the reps who usually complain about the company are often times people who just didn't really produce at the end of the day when things boil down to it. I had a fairly successful career during my time at MSH/GoDaddy missing out on President's Club by a few spots so give that some thought as you read the negative portion of my rating. I would say overall Main Street Hub was a great first job but was not a job I would ever consider a long-term career with. The attrition rate is terrible as on average more than 90 percent of your classmates from training will most likely be gone before their first year. There are many reasons for this ranging from low base pay, unstable monthly pay, monotony of job, inexperienced management etc. Since the company is trying to keep expenses down they essentially hire a mass of recruits for their training classes with the hopes of finding those 1-4 reps who can really be a producer. They offer a low base salary to ensure that they don't invest much in the other 40 plus reps who they know will no longer be with the company a year later. Since commissions are the only way to really survive the sales floor can get very toxic at times because since the GoDaddy merger your only allowed to call into the GoDaddy clientele. Since more than 40 percent of GoDaddy's Customers do not have a physical location that alright hits a significant portion of the eligible customers you can call. In order to compensate for the limited number of leads they had management had to really restrict the number of leads the reps had as well making sure the same leads were called repeatedly to ensure they weren't being wasted. As we were saying before, since the company relies mostly on people who are either new to sales or are just starting out their journey the same issues come up with entry level managers since a lot of them just don't have much experience leading teams. The company can sometimes make the mistake of assuming that a great rep will make a great manager and this is just not the case. I think ethics could also be a question at times as the product only seriously works for maybe 5 percent of the clients we call but when your manager is call-coaching you through a close they are going to make it seem as if this is the product that will be the be all end all for that business owner even though you know full well the best case scenario is that the business owner will not have to worry about spending time on their social media anymore. After merging with GoDaddy they opened the company up to calling Service Oriented Business so that was a market segment that had a lot of opportunity. As a result tons of businesses were being brought on but the company was not hiring enough Account Managers to help manage the increased load. This led to many account managers being spread thin as they were forced on so many more accounts than they were used to as MSH. This definitely impacted the overall customer experience of our product because the content team could not just invest the time in an individual business leading to very generic content and review responses.

Pros

Medical benefits are still some of the best you can find in town

Cons

The company keeps on manipulating employee pay to look more profitable. The company terminates employees citing their job is no longer available and then management recruits existing employees to fill the job roles of the people they just terminated. They talk a good game when it comes to employee development, but they don't have a proper career-pathing program and don't plan on advancing unless you're in the 'club'.

Pros

It can be a challenging environment, and you are fairly well compensated. There are opportunities for advancement.

Cons

It has a rapidly changing culture, and it is becoming clear that the company no longer values employees over profits. Major IT departments exist and operate in silos and report to different SVPs, so it is next-to-impossible to affect meaningful change. Work-life balance is non-existent.

Pros

Awesome company parties, Fun perks like quarterly outings with your team

Cons

Benefits slowly went away. 6 weeks paid vacation after several years is no longer.

Pros

Great benefits including up to 6 weeks for hourly to unlimited time off for salary, culture before investment firm, and really cares about the customer experience. Very good company to work for if your not in C3 (sales) or PWS (Professional Web Services). Does have a history of under paying but you do get great benefits. I enjoyed my time on the sales teams in 2006 and my time in QA for three years. My six years in PWS was a mixed bag of enjoyment. Company gave options of taking a lower paid job or 2 weeks of pay for every year of service when laid off.

Cons

Overall Company Major changes when the company left hands of the founder. No longer cares about the employees as much and no longer gives good awards / bonus. Xmas party is a shell of its former greatness. Company likes to promote friends of managers then employees with skills to bring to the table. Company has always had problems with career paths. When company went public they gave $200 worth of shares to everyone not in management or development. You also did not get any more for years of service or past reviews. 2014-2015 felt like upper management main goal was to hire friends from other company's to enjoy the shares instead of the employees that had work hard for the last 8+ years getting the company to were it is now. Metrics that are given to employees do not align with the best needs/service for customers. PWS Department Company started to out source website builds and lying to customer that it is all done in house/ in the states. A team had been laid off for cheaper and less skilled employees to handle web design projects. The department always made a lot of money but hurting customers and employees was a better choice to make even more money. Employees had been switched from hourly to salary to benefit the company when work load was high. Senior management had threatened a whole team of the department to not take legal action on Go Daddy or they would lose there jobs. Also the same senior management made threats of killing off the team if improvements had not been made to key metrics. They found out he had the incorrect data and understanding of the role of the team.They did apologize to the team for a hour but 2 months later canned the whole team anyways. In a meeting we had been recognized for being under staffed and two new employees had been added and shown to the team. During the same meeting two members had been removed from the conference room and fired during the same meeting.

Pros

Great work environment, Lots of energy, anytime there are new tips and tricks to learn, they will teach you. Room to make good money

Cons

Long hours, cold calling businesses that don't need our product can be difficult, sourcing your own leads can be difficult, no flexibility on hours.