GoDaddy Employee Reviews about "people"
64% would recommend to a friend
(538 total reviews)
Aman Bhutani
62% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The pay is good for an entry level position and it used to have a lot of room for growth." (in 149 reviews)
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This rating reflects the overall rating of GoDaddy and is not affected by filters.
Found 538 of over 3K reviews
Updated Dec 6, 2023
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Reviews about "people"
Return to all Reviews- 5.0Feb 7, 2020Senior PPC ExecutiveCurrent Employee, more than 5 yearsNottingham, England
Pros
The culture, values, relaxed working environment, great offices and the personal pride of working for such a well respected company. There are some really great people here and it's a pleasure to come to work every day - genuinely!
Cons
As with anywhere, it's not always clear to understand why certain decisions are made and sometimes it can take longer to get things done than you'd like. I don't think any large company is perfect so this is probably about as good as it gets anywhere.
- 1.0Nov 10, 2022Website Specialist IIFormer Employee, more than 1 yearTempe, AZ
Pros
You can be completely terrible at this job and they wouldn't fire you. As long as you follow their processes and check the boxes from their call script. You can have 10 escalated customers in a row, deliver turds (websites), and still have a job.
Cons
1. Instead of finding ways to allow delegation to people we can trust, they tack on extra processes and layers of micromanagement. This job is the lowest common denominator in terms of processes. There are processes for everything and a LOT of micromanagement. If you don't follow their rules, you get 'coached' or 'written up' immediately. 2. HR doesn't respond to issues, 3. The whole back end of their Website Specialist II training program is to teach people how to send information to people that don't speak the same language. The builders AKA the 'designers' are based in India and can care less about the work they do for GoDaddy. Meaning you're just a paper pusher and a low-grade project lead for people in India with which you have no direct contact. 4. They hire people with little to no experience in web design. They don’t care and prefer people to be less competent since the designs are so limited and basic. 5. If your manager doesn't like you, be prepared for a long ride. 6. You somewhat have to do tech support with the customers since all of them have no idea how to work a computer and want you to troubleshoot their email when it's not even your job. 7. You have to Zoom + do a phone call for every single CALL regardless if it's needed or else you get 'coached' for not using it. 8. There is a 50 percent chance if you submit a revision the builder AKA the 'designer' will either not do what you asked or completely miss the mark. Then you're faced with the challenge of having a difficult conversation with the customer because your 'team' didn't do their job. 9. There is no team. You're sold on the idea you have a team but the builders AKA the 'designers' don't communicate with you nor do they want to help you. It's not collaborative or healthy. If you don't use the word team on a call with a customer, you're also 'coached'. You can't use 'the monkeys from India.' Trust me, I know. 10. The only way to get promoted is if you're good at kissing butt. You can get plenty of good reviews and survey scores from customers but if you don't kiss their butt the way they like it, you won't get a shot at promotion. Enjoy
2
GoDaddy Response2yThank you for taking the time to write a review. We’re sorry to hear that your experience did not go as expected. We have a number of feedback methods and encourage anyone that would like to learn more to reach out to their leader or HR representative. Wishing you the best in your future endeavors.
- 1.0Mar 17, 2016CdtFormer Employee, more than 5 yearsScottsdale, AZ
Pros
You do have a chance at making really good money if you follow these 2 rules. Rule #1- You work 8hrs a day without taking breaks or lunches and do not leave your desk-not even to go to the bathroom. Rule#2- You drink the juice and you too will be a brainless zombie and you will believe its the greatest job ever.
Cons
Godaddy used to be a really cool and unique place. When Bob owned it he valued the employees so much. He treated us with such respect and in turn we all wanted to work hard for him. I spent 6 years at Godaddy and 4 of those years were amazing and I was so proud of where I worked. But then Bob sold the company and those people came in and said 'we are not going to change a lot'...they changed EVERYTHING. Now it is just like every other call center in America and there will always be people happy to come in and make $12 an hour. Its real sad whats its become. Godaddy loves to show their new call center with all the fun stuff to do...and there are people in the company that get to play around with those things and probably absolutely love their job. But those arent the people on the phone--those are the management and programmers. When you get a job on the phone you get 17mins per day off the phone and if you go over that then you will be put on a plan and eventually fired. And no Im not exaggerating when I say 17mins...they watch you like an absolute hawk as for how much your not taking calls and you get 17mins each day of time off the phones. So yes they have a great new center with all this fun stuff but you wont get to enjoy any of that. Its great for commercials and bringing in new people that think it looks like such a fun place to work. Trust me its all for show and people other than your phone position.
4GoDaddy Response8yRegarding your posting "Drink the Kool-Aid and everything will be great." We are always seeking feedback, and respect the opinions of past, present, and future employees. Here at GoDaddy we provide all of our employees (2)15 minute breaks and an option of a 30, 45, or 60 minute lunch. Leadership consistently stresses the importance of taking this time that is allocated to help prevent getting "burnt out". In addition to our breaks and lunches, at GoDaddy we value the importance of time away from work as well. We offer a generous time off plan where in the first year you can accrue 15 days of vacation, 2 personal days and 5 sick days. From the outside looking in, we could be classified as a call or contact center but at GoDaddy we believe strongly that we are Customer Care Centers. We want our customers to know that there are places that are dedicated to serving them. A customer is not just a phone call. A GoDaddy customer is a person trying to express their passion through an online presence of some form. We care about our customers, whether they have questions, urgent concerns or are searching for a new solution. We serve a lot of diverse customers, with a wide range of experiences, from novice users to seasoned pros. Our job is to help make a difference in whatever they are trying to accomplish and we take this job seriously. It’s our job to serve them and hopefully truly make a difference in the success of their online ventures. We consider it an honor. The feedback you provided is valued and we will use this to make our company better as we strive to continually, make our customers and employees feel valued, they come first, plain and simple. We pride ourselves in creating work environments that allow for multiple avenues for employees to alleviate stress and have fun.
- 3.0Jun 22, 2016Software EngineerCurrent Employee, more than 8 years
Pros
Dont let a lot of the positive reviews fool you. They are constantly required or bothering everyone to write these. The people are great and some of the work was challenging and I learned so much. The work life balance is actually top notch.The culture use to be employee focused. Benefits used to be the best in the valley, now we follow what others have been doing. Definitely preps you for working elsewhere.
Cons
Like any job you have to play the politics game. Salaries arent competitive any more. Internal promoting has fallen. Culture is slowly going away. Constant reorganizing makes me think that the company doesnt have a vision. Severe lack of recognition so much that many seniors have left for a reason. Not as much innovation as when under Parsons. There's a reason the stock hasn't taken off. Only follows any Silicon Valley trends instead of doing our own thing. Quite a few dead end teams. Many jobs moving to Seattle or SF instead of in PHX. Suffers from too many chiefs and too little braves. Turning in my 2 weeks soon.
8GoDaddy Response8yHi... sorry to see your comments, perhaps I'm not too late in reaching out to let you know there are some great things happening across the company, especially in the Phoenix area. I understand there can be some frustrating times but we are striving to make the right changes for the company and unfortunately change can be a bit unsettling. I've been with GoDaddy for 10+ years and couldn't be more excited about what's to come. In fact, my teams have 3 open positions at the moment as we grow our engineering teams to keep delivering great solutions for our customers. Feel free to reach out to me if you've got questions or concerns. Jason
- 1.0Nov 17, 2019Mid Market Account ExecutiveCurrent Employee, more than 1 yearGilbert, AZ
Pros
You leave work without thinking about it
Cons
Convicted felons, management does not give two spits about anyone but numbers. It's a manipulation of where calls land so success is skewed. People are nice but very sketchy and no true educated and experienced sales person should work there.
2 - 2.0Apr 8, 2014Software DevelopmentFormer Employee, more than 5 yearsHiawatha, IA
Pros
My rating went from a 5 to a 2 in the last 3 years. While Bob ran the show, you truly felt valued as a an employee. You felt like you were an important part of delivering value to the highly valued customer. You were also encouraged to come up with new product concepts based on your experience in the marketplace and suggest ways to improve existing products. Team pride in delivering value to customers and having fun were the highest priorities. Every year the company flew-in all who were directly involved with software development for an annual TechFest in Arizona. This was an awesome opportunity to meet people in person whom you only had electronic interactions with. It was also a wonderful learning/collaoboration opportunity. Peers presented exciting new technology and provided resources for future use. There were so many valuable presentations that you could not attend them all. Eventually the presentations were captured via digital video so you could access them from the company intranet site.
Cons
Once KKR started to drive the company more and Bob Parsons faded away to the Board of Directors, uncertainty drove a dog eat dog culture. Directors in different geographic locations became more concerned about building their corner of the company and less concerned about delivering value to the customer. Re-orgs occurred more frequently and some new managers did some pretty shady things to end careers of great people. Some employees were even reprimanded for using their free time to take part in company-sponsored new product idea submission opportunities.
2 - 5.0Aug 2, 2023Software Engineer InternCurrent Intern, less than 1 yearKirkland, WA
Pros
- Super smart people who are genuinely willing to take time out of their day to help - Mission-driven company that takes its values seriously - Great internship program with lots of activities, other interns, and special intern opportunities (hackathon, intern group outings & events, AMA's with leadership) - Great dedicated mentorship and support for interns. - Humble and down-to-earth executive leadership who you can talk to in a casual and unscripted way. - Great work-life balance. - Generous compensation, benefits, and standard-issue equipment for interns. - Beautiful office (Kirkland, WA) right on Lake Washington with free parking, free lunch, and lots of amenities. - High full-time conversion rate
Cons
- None of the work is super cutting edge.
- 3.0Sep 4, 2012Anonymous EmployeeCurrent Employee, more than 5 years
Pros
It was a fantastic company when I first started over 6 years ago. Great people with a great attitude. The pay has also been fair.
Cons
It's changed... and not for the better. Unfortunately people became greedy and forgot to treat others as they would want to be treated. I'm not sure if it's the same way throughout the whole company as it's grown so much, but this is my view.
- 2.0Nov 30, 2014Internet Sales and Service ConsultantFormer Employee, more than 3 yearsCedar Rapids, IA
Pros
Compensation was great if you were good at sales If you already have related technical training and experience you can excel Used to be phenomenal benefits (still average, but not great) Very discounted lunches Some really great people who really care about others work here...they're just not listened to anymore A LOT of theoretical vacation time
Cons
If you're good at sales...AND you don't fall into one of their constant micromanaging excuses (that are always being implemented but never actually tested until employees are screwed for a while) you can make a good wage here. The benefits used to be awesome, but they've made it so that most of them are getting farmed to the cheapest bidder. "Full insurance" but less is covered, your employee costs for Rx went up in some cases 5x, and you can only use your vacation if you book it WAY in advance and they don't decide something is a black out day or holiday even if you've had vacation approved). There used to be "the golden rule". If you can say what you're doing is right for the customer, right for the employee, and right for the company, the answer was "do it". Now that is absolutely gone. The order now is "what will net the company the most money for our potential IPO"
12 - 5.0Feb 9, 2020Hosting SupportCurrent Employee, more than 3 yearsGilbert, AZ
Pros
I worked here 10 years ago and went out to get some different experience. Now 10 years later I’ve seen 15 people from my training class still here and very successful. Makes me wonder was the grass greener on the other side? Not really. Godaddy is a big family that sticks with you through think and thin. This is a company that helps you reach your potential economically and challenges you personally.
Cons
Lunch used to be $2 now it’s $5. Nothing good ever lasts. Lol
