GoDaddy Employee Reviews about "upper management"

Cons

Upper management has lost site of what Dr. Parsons was trying to do with the company. They no longer look to promote from with-in, and force you to go elsewhere once you are ready to take the next step in your career.

Cons

I worked for Godaddy for 4 years, No Happy anniversary, no way to go, instead they fired me after four years & 1 week. I was so excited to finally have my vacation time double after putting up with there Bull Sh*t for years it's finally going to pay off, WRONG..... Ok real truth, over the years their pay scale has dwindled to a trickle. Their commission Scale, a joke YES Commission, not bonus scale. Commission scales almost always over forecasted then they reel it back the next month when they realized they made a mistake. Don't worry about the people that did not hit their ridiculous minimums. They write you up on performance issues and fire you. All, because of management's mistakes. THIS IS NO LONGER A TECH SUPPORT SERVICE!!! THEY ARE SALES, REPEAT SALES COMPANY. They push out products with severe flaws they de-educate or dumb down their customers. This customer may have an actually good product they are using and are told it's obsolete and force them to an unproven, bug filled, cookie cutter product that doesn't even replace what they had. Result now new site makes you no money and you lose any SEO your site ever accrued. This only costs you business, TIME, money & this will be pushed on you every time you call in for help to a simple fix. They knew about severe bugs and continued to sell it for years. Keep in mind this was no small bug if you had an online store and your customer orders and the inventory didn't update so now your selling the same ONE -OF A-KIND product 10 times before you realize what's going on. Then you get to go into Customer recovery mode apologizing, refunding money, avoiding building bad reviews all because they want to make a 3000% profit on a bad product for their shareholders. Majority of the new hires are barely high school educated with zero technical support. Let alone no experience running a successful business, internet marketing, SEO Results. BY THE WAY, THEIR CREDO IS FAKE IT UNTIL YOU MAKE IT in training this can take 6 months!!! I don't want anyone recommending problems for my business because they can't properly train and or keep good agents. Let alone they are de-educate you or dumben you down. Now you have paid the price of ignorance and starting all over again for no reason just so they can get a few pennies in commission. All you're trying to do is succeed. When you call them they have been trained to fake their lack of knowledge, skills, and abilities as long as they do it with confidence How about after two years developing Carpal Tunnel Issues. Then company including upper management and Inhuman resources ignore the fact you injured push it off. All of their attendance and workman's compensation or leave processing is done by third parties that cant return a call or email. They lie to you tell what to expect then deny a well-qualified absence documented by Doctors. In return can cost you your job. Not to mention the last two years of my career at Godaddy I was transferred to a brand new department promised a 25% increase in pay. Every 3 months VP of Sales and support would come down give some lame speech how they are working on a budget and can't afford what they promised for over two years. So please tell me how good GODADDY EMPLOYMENT REALLY IS.

Cons

The company has a set of values but that's just for show and doesn't seem to be adhered to by anyone. And don't you ever dare to mention values to anyone in upper management who breaks them! (For instance 'do the right thing'.) You will be blacklisted forever. The company is more or less chaos from internal IT, procurement to legal and everything in between. (One exception is operational IT (everything that hosts the customer infrastructure. That's run by good people with resources. ) Otherwise, few IT systems in place and it's mostly run with Powerpoint and Excel with a twist of Jira and Confluence. They say they are in a growing phase but it's not really an excuse for a 25 yr old company. Big mistakes are made on all levels every day due to miscommunication and lack of communication. It comes down to easy things like who's responsible for what and who should talk to who.

Cons

The travel policy is horrible. You will often find yourself in a situation where you won't have a place to sleep. The travel policy states that the preferred method of booking travel is to use a 'PCard.' However, when you apply for a PCard, you will be declined if you're not at the executive level. The Security department is hell bent on catching employees doing something they consider to be insecure. You will be reprimanded the moment you go outside of their strict policy no matter how harmless it is. Talented employees either quit, or are let go, and useless ones are promoted or moved into a position where they can do less damage. This results in a lot of high paid individuals who have a difficult time getting the most basic tasks completed accurately and on time. The motto of upper management seems to be 'keep your head down and mouth shut.' Bringing new ideas to the table, or suggesting improvements will only result in a target being placed on your back. There is a very strong 'Good ol' Boy' network of leaders that are impervious to new talent, ideas, or rational thinking.

Cons

The company culture is dying. Upper management seems solely interested trying to push up the stock price while systematically gutting all programs which benefit employees. Leadership hosts regular Q&A sessions, but gloss-over, dismiss, or even fully ignore any questions which are remotely critical. Turnover is getting out of control. Even highly tenured people are leaving due to frustrations that are being ignored. The message is becoming very clear that GoDaddy does not care about employees.

Cons

That was 8 years ago. Go Daddy is now on it's 4th CEO in that timeframe. Their new corporate mindset is only on profitability and no longer the people that made it a great company. Sales goals have gone up every year while the bonuses continue to be reduced. Sales calls are now purposely routed to agents without sales goals, that do not work on commission. The majority of employees do have sales goals and struggle to hit them now. If you fail to reach your goal 2 months in a row, you will be fired. The majority of tenured employees are now gone as a direct result. Upper management is disconnected and manages only by numbers they control through the calls they route. See for yourself and give their number a call as a customer. You will see the difference.

Cons

The company has moved away from an "America only CS base" that was promised by its founder Bob Parsons; to outsourcing mostly overseas thus causing customers to have a bad experience just to save the company money. In result this also obviously translates to a bad employee experience as many were forced out of jobs they excelled at. This also creates an atmosphere of constant worry "am I next?"

Cons

- Upper management doesn't care how you treat the customer as long as you get a sale - Do & Say whatever is needed to get a sale, even if it's a lie - Upper management encourages their guides to lie to get a sale - They keep raising your sales quota to make it harder each month to get a bonus - Time Off Requests have to be made at lease 6 months in advance - Upper Management will talk bad about other employees and shame them in group chats to try and embarrass them into getting sales - They divide the calls into 3 sections (customers who usually spend money, customers who only spend money once in a while, and customers who don't ever spend money) depending on the day they will route the calls depending on 'your mood for the day' and that will determine if you get good calls or bad calls... - GoDaddy will purposefully make updates or 'Auto-Migration' to get more people to call in when their domain, email, or hosting breaks to give their sales guides a chance to upsell the customer into a different product - During training they make you think GoDaddy cares about the customer and the guide is there to help Business Owners get set up for success... Once you're out of training, your Supervisor will encourage you to 'Milk the Customer Dry' of any kind of money you can get from them... Even if they don't need the product, say whatever you can to convince them otherwise - Outside of the 30days of training, don't expect any help with tech troubleshooting, Supervisors don't know how to troubleshoot but encourage you to distract the customer with a 'security consultation' if you don't know how to fix their issues and 'sell them off the phone' even if it means lying to them. - Calls need to be between 15min - 17min + a New Rev sale 1 in every 4 calls: if you can't do this... push them off the phone... again... LIE if you need to...