Godiva Chocolatier Reviews | Glassdoor

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Godiva Chocolatier Reviews

Updated January 17, 2018
440 reviews

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3.7
StarStarStarStarStar
Rating TrendsRating Trends
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Approve of CEO
Godiva Chocolatier Chief Executive Officer Annie Young-Scrivner
Annie Young-Scrivner
7 Ratings

440 Employee Reviews

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Pros
Cons
  • no work/life balance whatsoever (in 18 reviews)

  • Little support from upper management (in 36 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Amazing workplace to be..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Boutique Manager in Arlington, VA
    Current Employee - Boutique Manager in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Godiva Chocolatier full-time (More than 3 years)

    Pros

    I have no words to express my happiness and gratitude with GODIVA Chocolatier. I had the pleasure to join the company back in Oct 2014 as a Boutique Manager and since then I’ve been able to grow professionally by learning from everyone around me. The support that the company provides is amazing and the experience is more than extraordinary. I’ve been blessed to have the best DM ever Mrs. Miller, she’s strong and confident and always transferring new knowledge to her managers that make us grow and always supporting us all the time. Overall my own professional experience and knowledge in GODIVA made more aware that I can achieve whatever I want in my professional life. Thank you GODIVA for keeping me alive and wanting even more!!

    Cons

    We should have permanent hours even during slow season to ensure we deliver the gold service standard that we love to provide.

    Advice to Management

    Always believe and support your Boutique Managers since they are the column of the company and money maker that support this awesome and extraordinary Emporium.


  2. "Good company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook

    Pros

    Enjoyed the free chocolate samples, and the merchandise was fun to learn about.

    Cons

    Rude customers, standing up alot, cleaning the back is not fun.

    Advice to Management

    Keep things more fun and not as boring, do more sales competitions and team building events.

  3. "New Job - CRAZY Holiday Season"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Boutique Manager
    Current Employee - Boutique Manager
    Recommends
    Positive Outlook

    I have been working at Godiva Chocolatier full-time (Less than a year)

    Pros

    -competitive salary
    -supportive District Manager
    -good work/home life balance
    -paid holidays

    Cons

    took over an understaffed store

    Advice to Management

    -need a more cohesive training manual for new managers
    (all the info we need in one place)


  4. "Store Manger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Godiva Chocolatier full-time

    Pros

    We sell Chocolate! It smells great and customers are happy most of the time!

    Cons

    Holidays are crazy and can be stressful


  5. Helpful (1)

    "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Godiva Chocolatier full-time

    Pros

    Paid vacation, benefits, sick days

    Cons

    Poor management, favoritism, unfair scheduling, overworking

    Advice to Management

    Been here less than a year as an Assistant Manager, i love the people I work with, but my manager ( the Store Manager) doesn't schedule fairly, has favoritism towards certain coworkers, leaves work early a lot, allows things to happen in the store that should get a person fired, no room to grow. No work/life balance.


  6. "Chocolatier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chocolateer in New York, NY
    Former Employee - Chocolateer in New York, NY

    I worked at Godiva Chocolatier part-time (More than 5 years)

    Pros

    - Fun

    - Challenging

    - Great experience

    Cons

    - Part-time

    - Low value


  7. Helpful (2)

    "Wishing Godiva the Best"

    StarStarStarStarStar
    Former Employee - Boutique Manager
    Former Employee - Boutique Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Godiva Chocolatier full-time (More than 5 years)

    Pros

    This is a fun place to work. Who doesn't like chocolate, right? Customers are great, and the job is very routine, but easy for retail. Most of the Godiva people are very committed, loyal, and hard working.

    Cons

    Company has gone through huge turnover at the corporate level, starting from the very top down. Retail isn't as strong as it used to be, affecting many Godiva locations with very noticeable decreases in sales volume. Jobs are posted even if there are none available, so odds are good that if you apply for a position, it could take months (or not at all) before you hear from someone. H.R. Dept. leaves a lot to be desired--they are more reactive than proactive, and most of the time, they're not even reactive. Now that the company has two new CEO's, maybe they can turn the company around, but the trend has not been good. It may be on an unstoppable decline.

    Advice to Management

    Stop selling out the brand to discounters, wholesalers, and other after-market locations. There's nothing special left at the store level, that's worth going to.

  8. "Godiva"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Godiva Chocolatier part-time

    Pros

    -Flexible
    -Fun
    -Great management/team

    Cons

    making drinks is a hassle, should completely get rid of it


  9. Helpful (1)

    "Sweet past, sour future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Godiva Chocolatier full-time

    Pros

    Eat chocolate. Co-workers are friendly. Good benefits.

    Cons

    Lack of leadership. Director and above positions turn over quick.


  10. "Corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Godiva Chocolatier full-time (Less than a year)

    Pros

    My peers are great, the PTO, holidays, and benefits are excellent. The work life balance is nice and the discount on chocolate is great

    Cons

    I report into someone that wasn’t part of the interview process. The manager doesn’t understand the processes and refuses to learn what anyone in the department does.

    Advice to Management

    Listen the employees


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