Godiva Chocolatier Reviews | Glassdoor

Godiva Chocolatier Reviews

Updated May 22, 2017
390 reviews

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Full-time Part-time

3.5
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Mohamed Elsarky
87 Ratings

390 Employee Reviews

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Pros
Cons
  • Little support from upper management (in 36 reviews)

  • Sometimes can be hard to manage work-life balance especially if you have a family as a lot of holidays are required to work (in 14 reviews)

More Pros and Cons

  1. Helpful (1)

    "Amazing workplace to be..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Boutique Manager in Arlington, VA
    Current Employee - Boutique Manager in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Godiva Chocolatier full-time (More than 3 years)

    Pros

    I have no words to express my happiness and gratitude with GODIVA Chocolatier. I had the pleasure to join the company back in Oct 2014 as a Boutique Manager and since then I’ve been able to grow professionally by learning from everyone around me. The support that the company provides is amazing and the experience is more than extraordinary. I’ve been blessed to have the best DM ever Mrs. Miller, she’s strong and confident and always transferring new knowledge to her managers that make us grow and always supporting us all the time. Overall my own professional experience and knowledge in GODIVA made more aware that I can achieve whatever I want in my professional life. Thank you GODIVA for keeping me alive and wanting even more!!

    Cons

    We should have permanent hours even during slow season to ensure we deliver the gold service standard that we love to provide.

    Advice to Management

    Always believe and support your Boutique Managers since they are the column of the company and money maker that support this awesome and extraordinary Emporium.


  2. Helpful (2)

    "pay is worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Godiva Chocolatier full-time (More than a year)

    Pros

    Fun and exciting environment. Chocolate samples. A lot to be learned

    Cons

    Manager is horrible! Overworked and underpaid . Fast-paced . Not enough hours even of you are full time employee. Employee are quitting because of the pay.

    Advice to Management

    Manager should learn to be personable. And not just there for the money. Should provide proper training to the newly hired chocolatier.


  3. "Sour chocolate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in Miami, FL
    Former Employee - Key Holder in Miami, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Not too many pros about working there, it was a frustrating job even though it was easy work.

    Cons

    No communication between upper management and the stores

    Advice to Management

    Communicate with your employees and give them better benefits


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  5. Helpful (1)

    "I'll work here until I'm out in the real world"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chocolateer in Vernon Hills, IL
    Current Employee - Chocolateer in Vernon Hills, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Godiva Chocolatier part-time (Less than a year)

    Pros

    Chocolate, great customers, good hours, always something to do.

    Cons

    Nothing that comes to mind.


  6. "Chocolatier-keyholder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Keyholder/Floor Leader in New York, NY
    Current Employee - Keyholder/Floor Leader in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Godiva Chocolatier part-time (More than 8 years)

    Pros

    I started working at Godiva as seasonal help and was asked to stay on, that was over 10 years ago.If you have to work retail, this job is fine, especially if you have a full time job elsewhere. They work with my schedule and homelife and my manager is fantastic.

    Cons

    The quality of the product has decreased since Campbell sold Godiva. It was once known as a luxury chocolate and has been down graded to commercial. The brand went downhill when they started stocking it in CVS, Walgreens, Walmart, and other big box stores but the prices keep going up. It's a commercial chocolate, made in a factory, flash frozen and stored in a warehouse for god knows how long. The packaging as changed also, they once had cute tie-ons for all the different holidays, now it's a ribbon like all the other chocolates available. Godiva is grasping at straws, ice cream. shakes and now smoothies. I see them taking out the display tables and putting in little bistro table and we will become waiters and waitresses.

    Upper management does not have a clue as to what happens on a day to day basis in the boutiques. Product does not arrive on time for holidays yet you are expected to meet ridiculous goals. You can't sell what you don't have.

    The pay is slightly above minimum wage when you first start and raises are ridiculously low. There is no room for advancement and absolutely no creative thinking. You do what they tell you to do whether or not it makes sense for your store or not. The people who work in the store have no input yet we are the ones that deal with the customers everyday. Upper management wants it to be a cookie cutter type store.

    Our little store has not been up graded in many years, fixtures are broken, lights don't work, plumbing backs up etc yet we are trying to pass ourselves off as PREMIUM chocolate at $56 per pound and the store is a disgrace

    Advice to Management

    Listen to your boutique managers, they know what is happening in their store. Be available when there are issues, don't wait 3 days to get back.


  7. "Not worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Floor Assistant in Las Vegas, NV
    Former Employee - Sales Floor Assistant in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Godiva Chocolatier part-time (More than 3 years)

    Pros

    Good environment until the boss got there

    Cons

    You never grow in that company

    Advice to Management

    Quit


  8. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager in Waipahu, HI
    Current Employee - Associate Manager in Waipahu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Godiva Chocolatier full-time (Less than a year)

    Pros

    I love the product, happy customers, excited associates and manager I work for.

    Cons

    So far I have been lucky to enjoy my job

    Advice to Management

    Keeping a clear communication line with the entire team is key to sucess.


  9. Helpful (1)

    "Godiva is ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Holder Leader in Escondido, CA
    Current Employee - Key Holder Leader in Escondido, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Godiva Chocolatier part-time (Less than a year)

    Pros

    Chocolate. Working with it is nice. Very flexible with school hours

    Cons

    Long hours. Sometimes wouldn't get breaks

    Advice to Management

    Be fair to employees


  10. Helpful (1)

    "Corporate HQ is Chaotic at Best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Godiva Chocolatier full-time (More than 5 years)

    Pros

    Great benefits and an interesting, icononic brand. Product is delicious and it is fun to say you work for Godiva.

    Cons

    Management lacks a clear strategy and does not walk the talk. Corporate culture is very hierarchical and top down. Lots of turnover at all levels.

    Advice to Management

    Respect employees and figure out what you want to be.


  11. Helpful (1)

    "Godiva"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Woodridge, IL
    Current Employee - Assistant Manager in Woodridge, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Godiva Chocolatier full-time (More than a year)

    Pros

    Great benefits with ample days off

    Cons

    Poor communication from corporate to retail stores. Corporate needs to make up their mind and stick to their plan.

    Advice to Management

    Keep it simple and direct.


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