Godiva Chocolatier Reviews

Updated Jun 23, 2020

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3.2
40%
Recommend to a Friend
37%
Approve of CEO
Godiva Chocolatier Chief Executive Officer Annie Young-Scrivner
Annie Young-Scrivner
53 Ratings
Pros
Cons
  • "The worst thing was I couldn’t get enough of the chocolate(in 46 reviews)

  • "The future of the company is unknown due to upper management not properly managing money(in 43 reviews)

More Pros and Cons
  1. "Opportunity to Learn and Grow"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Godiva Chocolatier full-time for more than 5 years

    Pros

    There is great on the job learning opportunities with the support and guidance from senior leadership. I have benefited greatly from mentoring from the CEO and other members of the Executive Committee. Work through challenges and celebrate success as a team.

    Cons

    Legacy systems can slow things down.

  2. "Cheap and underpaid"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Chocolatier in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Godiva Chocolatier part-time for more than 3 years

    Pros

    Fun place to work. You will get to learn how to work with different desert items that can be fun to make and try. Great people to work around.

    Cons

    The company spends little to no money on improving boutiques. Management poorly manages payroll and will leave stores understaffed on busy weekends. Godiva puts no money into new product innovation, instead they reuse products and brand them differently. Additionally, you can contribute over $2,000 in sales per day and not get any bonuses nor recognition from it. Instead you will just get your 40% off discount where you put money back into their pockets. There are no rewards or benefits of working hard. A fellow employee could be working a fraction as hard as you and still end up with the same paycheck. Also, they want a luxury, one of a kind customer service experience with expert knowledge on their products for next to nothing pay.

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  3. "Sad state of affairs"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Corporate 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Godiva Chocolatier full-time

    Pros

    Pay for office roles is decent. Benefits are pretty good. Bonuses can be very generous despite underperforming business. A lot of the people are great to work alongside.

    Cons

    I rated the company two stars instead of one to recognize the hard working people, both in the office and the field, who are doing their level best despite awful upper management and ever-dwindling resources. I feel bad for employees who are doing the job of three people and feel stuck. Also, the systems are ancient.

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  4. Helpful (1)

    "Loved My Job!!! Family Feel!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate/Keyholder in Saint Louis, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Godiva Chocolatier full-time for more than 3 years

    Pros

    Interacting with customers, learning new thing and scheduling flexibility

    Cons

    no room for growth, high turnover, young kids working.

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  5. "Would be a great job, if it wasn't for management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shift Lead in Buford, GA
    Doesn't Recommend
    Neutral Outlook

    I worked at Godiva Chocolatier part-time for less than a year

    Pros

    Majority of the sales asso iates were great to work with. You're also allowed to sample all the new chocolates that come in!

    Cons

    Management was exhausting and so unprofessional! All they cared about was goals and income. The machinery would always be malfunctioning, but would never be fixed, and if you didn figure out how to fix it yourself, then you would get the cold shoulder for "possibly losing profit". The delegation of tasks was never as I would constantly be stuck doing the job of 3 people in order to keep other employees happy and prevent them from leaving, or the full time lead would be delegated tasks that were not her responsibility, so the rest had to make up for the job she was actually supposed to do. That being said, I was paid less than any of the leads and when it was brought up, they wanted to raise me .15, but cut down my hours.

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  6. "Okay place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Novi, MI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Godiva Chocolatier full-time for more than 3 years

    Pros

    Chocolate! Selling chocolate is fairly easy.

    Cons

    It is typical retail And hours suck

  7. "Great Place to Work"

    5.0
    Former Employee - Sales 

    I worked at Godiva Chocolatier part-time

    Pros

    Easy work and day goes by fast

    Cons

    None that I can think of

  8. Helpful (5)

    "Constant Survival Mode"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Godiva Chocolatier full-time for more than 3 years

    Pros

    Great colleagues, good product, and nice office

    Cons

    Everyone here is working about 3 jobs at a time. When one person leaves or gets fired they don’t find proper replacement and there is a lot of lost history since there are no procedures in place. People are always worried about getting fired. It’s something that never quite fully leaves the air. There is a lot of fear and politics from senior management that, quite frankly, isn’t necessary. The employees don’t have a voice. There is an extreme lack of strategy in this organization. Many times decisions are made purely based off of “mood”, not business conduct or research. No transparency or honesty with the employees about the present and future of the company either.

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  9. Helpful (4)

    "Unrealistic Expectations"

    2.0
    Current Employee - Headquarters in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Godiva Chocolatier full-time for more than 3 years

    Pros

    Great people (smart, caring) Great product portfolio

    Cons

    CEO has incredibly unrealistic expectations for growth and doesn't treat people with respect and caring.

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  10. Helpful (1)

    "It was okay"

    2.0
    Former Employee - Sales Associate 

    I worked at Godiva Chocolatier part-time

    Pros

    Discounted chocolate, learned how to dip fruit

    Cons

    Low pay, corporate management was bad

Found 595 reviews