Godiva Chocolatier Reviews | Glassdoor

Godiva Chocolatier Reviews

Updated July 10, 2017
401 reviews

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Pros
Cons
  • Little support from upper management (in 36 reviews)

  • Sometimes can be hard to manage work-life balance especially if you have a family as a lot of holidays are required to work (in 14 reviews)

More Pros and Cons

  1. "Retail sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in New York, NY
    Former Employee - Retail Sales Associate in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly co workers. As long as you know the protocol for everything, it is an easy job. Employee discount on their items.

    Cons

    Managers I have worked with tend to give off a negative vibe ruining the working environment. Not a lot of opportunities for growth if you're not corporate.

    Advice to Management

    Please better train and give performance reviews to store managers. Managers tend to blame employees for constant low store performance even with high rated reviews from secret shoppers. This is often caused by unorganized work flow, lack of awareness of low inventory, and no knowledge of dipping protocol even though corporate has a physical binder. Even with a top tier performance review by store manager on evaluation periods there is countless of times when I would get in trouble by following protocol said on the protocol binder because managers tend to not know what the protocol actually is and uses their own opinion as reference


  2. "Godiva"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chocolateer in Cincinnati, OH
    Former Employee - Chocolateer in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Godiva Chocolatier part-time (Less than a year)

    Pros

    The friendly coworkers, discounts on products, chocolate, the ability to take a break and walk around in the mall, other mall employees

    Cons

    Management, manager was not able to manage the store properly, many employees quit because of this, work more than 40 hours, holidays

    Advice to Management

    Listen to employees

  3. Helpful (5)

    "Leadership - through intimidation & humiliation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Reading, PA
    Current Employee - Senior Manager in Reading, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Godiva Chocolatier full-time (More than 5 years)

    Pros

    The people in the working teams have huge hearts and willing to help each other. The discount on the products.

    Cons

    Executive leadership has gone from potential for the future to terrible, leading by continuous fear- it is heart breaking to see this change in the last two years. I'm not sure Mr Ulker (owner) realizes how terrible it is.
    The designs in the U.S. are dated & out of touch. The whole thing is incredible sad...lost touch & losing it it future.

    Advice to Management

    Read the Cons


  4. "horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Tysons Corner, VA
    Former Employee - Cashier in Tysons Corner, VA
    Doesn't Recommend
    Negative Outlook

    Pros

    Good enviroment !! everyone loves chocolate godiva has a good employees and you get paid weekly .

    Cons

    they make you work on valentines day sometimes you don't get to eat horrible managers they believe that they are the big sh... you have to sell a lot . they make you work a lot just for 10 per hour .

    Advice to Management

    manager should care more about their employees .


  5. "HORRIBLE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Las Vegas, NV
    Former Employee - Sales Associate in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Godiva Chocolatier (Less than a year)

    Pros

    Good Foot traffic nothing terrible people, awful management

    Cons

    Horrific management, Discriminatory, Bad organizational skills, awful miscommunication

    Advice to Management

    Be more organized, Be nice, Don't discriminate against people!, Because its the law!


  6. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Godiva Chocolatier (More than a year)

    Pros

    Fun environment to work in. Made a lot of friends. Can't work there forever unless you're a manager.

    Cons

    The pay at godiva was not great. i was only seasonal.

    Advice to Management

    Fun environment to work in. Made a lot of friends. Can't work there forever unless you're a manager.Fun environment to work in. Made a lot of friends. Can't work there forever unless you're a manager.


  7. "good but segmented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Manager in Los Angeles, CA
    Former Employee - Field Manager in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Opportunities in different areas and departments globally, transition into globally recognized premium brand is fun to be a part of.

    Cons

    NY office culture not exactly the most friendly, though the Belgium office is very friendly. Slow to launch new product, segmentation between divisions causes a lot of mis-opportunity to present a global brand message to customers.

  8. Helpful (1)

    "worst company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in New York, NY
    Former Employee - Store Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Godiva Chocolatier (More than a year)

    Pros

    Get to taste chocolate, that's about it!

    Cons

    Upper management has no clue what's going on in stores. Health codes are violated. Huge turnover with associates, they hire everyone and anyone. Chocolate is not rotated, expired etc.
    Upper management wants strict dress code but you get dirty all day. Chocolate is offered all over-airports, dept. stores, grocery, etc. not a luxury anymore!

    Advice to Management

    Wake up and stop thinking you are a luxury brand. Your competition has risen above you.


  9. "short time with godiva"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Woburn, MA
    Former Employee - Anonymous Employee in Woburn, MA
    Doesn't Recommend

    I worked at Godiva Chocolatier (Less than a year)

    Pros

    I was around tasty chocolate

    Cons

    I was a seasonal helper but my manager made it sound like I was going to be a full timer after the holidays. My manager let me go due to only being seasonal help with out any warning. I was only informed about being let go during my last shift. I was not notified ahead of time to look for another job,


  10. "Not a bad company"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Store Manager in Ferndale, MI
    Former Employee - Store Manager in Ferndale, MI
    Approves of CEO

    I worked at Godiva Chocolatier (More than 3 years)

    Pros

    Great discount, fun atmosphere

    Cons

    Low pay, micromanaged, long hours,


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