Gofluent Reviews | Glassdoor

Gofluent Reviews

Updated Aug 14, 2019

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Found 76 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
72%
Recommend to a Friend
66%
Approve of CEO
Christophe Ferrandou
36 Ratings
  1. Helpful (4)

    "Company that values its people!"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Training Support in Portland, OR
    Recommends
    Positive Outlook

    I have been working at Gofluent full-time for more than 5 years

    Pros

    It is an organisation that put people's concern at its center. I have always had a chance to voice out and be listened to. That is the first time it happened in my career.

    Cons

    Since most employees are trainers, not everyone can get a chance to be promoted to the next level. But when your heart is at teaching, this position is really rewarding. Learners are experts in different fields. You don't only teach, you also learn a lot about cultures and learners' area of expertise!

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    Gofluent2017-06-20
  2. Helpful (7)

    "Fun work, low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Corporate English Trainer in Endicott, NY

    I worked at Gofluent for more than 3 years

    Pros

    Talking with people from all over the world, forming friendships with your learners, good support from Training Managers, work from home and flexible schedule

    Cons

    Low pay, lots of cancellations, no realistic bonuses/incentives, some times of year very busy while others are extremely slow, lesson standards are unrealistic and poorly defined

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    Gofluent2017-05-23
  3. Helpful (7)

    "Great for students or new grads; not sustainable overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Corporate English Trainer in Remote, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Gofluent part-time for more than a year

    Pros

    Flexible schedule (if a bit odd because you're working with people in Europe and Asia). Very clear guidelines on how to work. Can be amazingly fun to meet new people all over the world. Because of the way the online scheduling works, you still get paid sometimes if learners cancel. Some nice incentives, including Amazon gift cards, for good performance.

    Cons

    Pay is pretty lousy, all things considered. You're expected to turn around the lesson reports "in 5 minutes" (and you're actually not getting paid for that time unless someone cancels on you, which is probably illegal). But they randomly select lesson reports to review, and they comb through those things looking for the TINIEST of mistakes: I got docked once for accidentally repeating a word like "the" and for not using a bare infinitive (which is generally a stylistic choice, but I digress). Technology problems can make it hard to work--a bad phone/Skype connection plus a learner with really limited English makes even a half hour lesson seem interminable.

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    Gofluent2016-06-23
  4. Helpful (13)

    "Call Center Work Done at Home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Former Trainer in Chicago, IL

    I worked at Gofluent

    Pros

    Flexible hours (starting as early as 3:30 am if you like). Interested, professional clients willing to learn. Good resources to use for training. Caring, knowledgeable help desk personnel Immediate manager helpful (but so overloaded, you don't want to bother them)

    Cons

    Virtually no pay increases, so you must be happy with starting salary. Ever increasing performance metrics resulting in robotic lessons. Trainer submitted to severely graded Quarterly Audits creating high levels of stress. Company encourages working off the clock to finish reports after each lesson. No compensation for trainer supplied internet, computer, headset, microphone, software updates etc. No benefits whether you work for the company for 2 months or 6 years. Company asks for employees to work extra hours during busy times but provides no increased incentive pay. When times are slow, there is no compensation. This cannot be a job where you need the money to pay monthly bills.

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    Gofluent2016-02-22
  5. Helpful (1)

    "Good work from home company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    No opinion of CEO

    I worked at Gofluent part-time

    Pros

    Legit work from home company. Fix your own working schedule. Not a bad starting salary. Great support staff, great resources to use during your lessons

    Cons

    No benefits, part time at best, learners can cancel within a certain time frame and you don't get paid, most learners in Europe so the time different means you work very early in the morning

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    Gofluent2016-02-09
  6. Helpful (14)

    "English Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Gofluent

    Pros

    Working with the students was very positive. The majority of the students have average to above-average English skills so the job can be interesting and you get exposed to various cultures. You are able to work from home and set your own hours (but you don't get paid for all of them). The people at the internal help desk are nice and helpful.

    Cons

    You spend a large amount of time not working and you aren't paid for it. The company requires that you have 20 hours of availability a week but you probably only work half of that time as you are only paid when giving lessons. Complexity and demands of the job frequently require you to perform work outside of paid work time so your hourly wage is actually going to be less than advertised. If you aren't bilingual, they also pay you a bit less. The first few weeks to a month after you're trained, you'll probably work less then 10 hours a week although they will require you to commit 20 hours of your time to being able to have lessons. There are slow times during the year when you'll have less lessons scheduled. Management doesn't do a good job of communicating which times of the year these are to its employees. There is little to no chance of being promoted as most corporate opportunities are restricted to the corporate headquarters in France. There is poor communication between management and employees. Many emails I sent to my manager and all to upper management were left unresponded to. Direct manager had poor interpersonal and email communication skills. Communication between upper management and lower level employees is rare and infrequent, although you'll be told how "busy" management is. As you work from home, there is no work culture to be a part of. There are frequent IT issues with their website and a lot of complaints from learners about this. Sometimes the chat room, which is required to be used in all lessons, doesn't work making it hard to give a lesson. Many promised new features IT features seem to never come appear. With the frequent IT issues, trainers are told to basically just deal with the situation and do their best. Probably pays $5+ less then what you could get paid hourly for the qualifications needed to perform the job once you're trained. Received $0.25 raise in 4 years time although performing at or close to the top of measured performance ratings. ZERO benefits. No paid vacation, no health insurance coverage even if availability is over 40 hours per week...although all the people working in the corporate headquarters in France take 5 weeks of vacation! The company constantly changes performance standards but does not pay employees for increasing complexity of the job. Many times the new standards are not explained well and employees are not able to meet standards due to poor communication from management.

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    Gofluent2016-01-28
  7. Helpful (11)

    "Fun job but extremely cheap company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - English Language Trainer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Gofluent part-time for more than a year

    Pros

    positive aspects - amazing flexibility - set your own hours, work from home. Also students are fascinating people from all over the world, some become friends and are such a pleasure to work with. Also, if students cancel less than six hours before a lesson you are paid for the lesson. My particular boss I had was great though I had interactions with other management not nearly as competent.

    Cons

    negative aspects - pay is quite bad. hourly wage does not even increase with inflation. In two years I (and fellow colleagues) were given a 50 cent raise. Every employee for goFLUENT I talked with was disgruntled about the pay. Job offers no benefits (management always attributes this to being part-time) and doesn't guarantee hours. Students can cancel up to 6 hours before a lesson and the teacher isn't paid. Sometimes, I would wake up and have up to 50% of my lessons cancelled. The company has a bonus system which is a lot of work for very little reward. Employees are reviewed four times each quarter (in live lessons and lesson reports) and each review has multiple 10-20 criteria where employee can be penalized. Employee has to get all reviews perfect to get something like a $50 bonus.

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    Gofluent2015-07-27
  8. Helpful (6)

    "Great job, limited hours/pay for the amount of time you spend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Corporate English Trainer 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gofluent part-time for more than 3 years

    Pros

    Great training, meet/talk with diverse international community, good support from management, learn while training, benefits of working from home

    Cons

    Pay isn't that great and you have to "work" 20 hours a week minimum, but you only get paid during lesson times, so generally you only get paid for 8-12 hours/week; also I tried several times for promotions but was unsuccessful

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    Gofluent2015-04-17
  9. "Lack of career development opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Gofluent full-time

    Pros

    1. Company claims to be an equal-opportunities employer 2. Flat organization 3. Company puts a lot of premium on innovation

    Cons

    1. But does not provide real, equal opportunities to pursue career growth 2. When in fact it's a very top-heavy organization where power and authority are concentrated on the top-most level 3. But plans for innovation do not take into consideration how innovation will impact other stakeholders

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    Gofluent2019-08-14
  10. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Trainer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gofluent part-time for more than 8 years

    Pros

    Good benefits and okay pay

    Cons

    Pay should definitely be increased

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    Gofluent2019-07-10
Found 76 reviews