Gogo Reviews | Glassdoor

Gogo Reviews

Updated January 31, 2019
146 reviews

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2.9
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Oakleigh Thorne
10 Ratings

Employee Reviews

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Pros
  • "Fast paced work environment; you are never bored and something new to learn" (in 17 reviews)

  • "Gogo provides great work/life balance and knows how to recognize it;s employees" (in 9 reviews)

Cons
  • "None experienced as it offers proper work life balance" (in 12 reviews)

  • "Because of the large amount of growth in short period of time we continue to go through growing pains" (in 8 reviews)

More Pros and Cons

  1. "Nice company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gogo full-time (More than 5 years)

    Pros

    Top of the line technology
    Nice perks
    Friendly environment
    Great place to learn and grow

    Cons

    Little bit of Corporate politics
    Working aggressively get new clients

    Advice to Management

    Keep doing the good work but try to slow down the business expansion.


  2. Helpful (1)

    "Okay!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Gogo full-time

    Pros

    Benefits, pay, location, technology & some smart people
    that works here

    Cons

    Too many management layers, highly unorganized and lack of trust within leadership and people who actually do work.

    Advice to Management

    Do work and play less political games.

  3. Helpful (3)

    "Unique business, but disorganized chronically"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst
    Current Employee - Analyst
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Gogo full-time (More than 5 years)

    Pros

    Combination of many complex technologies and challenges, which leads to many opportunities to find something fun or interesting to do in any engineering domain - telecom, satcom, networking, ecommerce, global logistics and fleet maintenance, HW design-testing-integration, UX, IP-TV, aircraft engineering, big data, data science.

    Cons

    Chronically extremely disorganized, upper management does not seem able to turn business around; very uneven level of people, if you are lucky your team will have good management and talent that is fun to be around.


  4. Helpful (10)

    "Pass"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Other in Chicago, IL
    Current Employee - Other in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Gogo full-time (More than a year)

    Pros

    Convenient location, decent benefits, did I mention location?

    Cons

    Director and above level management have no idea what it is their employees do. Company has gotten restructured so many times some new hires have had 3 different people they’re reported to within a year. There is no trust within teams and overall a dysfunctional time to be part of this company. Directors have multiple teams under their belt some of which have no experience in the field they are managing which makes it extremely hard to get work done.

    Advice to Management

    Get Directors and above that care and are well versed in the field they are managing. You are losing great talent because good employees can’t do the job plus explain to their superiors why or how it is they’re working on what they’re working on.


  5. Helpful (6)

    "Technical Writer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Gogo full-time (More than a year)

    Pros

    Some of the best teammates and some of the smartest people I have had the privilege to work with. Company has a great product and nice working facilities. Good benefits.

    Cons

    DTO "discretionary time off" is not what they say it is. Up to your manager to grant the time, then you are expected to work on your time off. Basically, you are "on call" 24/7 and it is expected that you are on call to work weekends.
    Management needs to keep their promises. Lots of good employees have left because of poor management.

    Advice to Management

    Keep your promises. Do what you say you are going to do.


  6. Helpful (1)

    "Never a dull mpment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Gogo full-time

    Pros

    Great people and evident dedication. Being part of the IOT community means nothing stays stagnant here. Boredom is one word I would never use here.

    Cons

    Can be some long hours.

    Advice to Management

    Keep the communications open and coming.


  7. Helpful (6)

    "Accounting Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Gogo full-time

    Pros

    Pay and Benefits. Coworkers are great.

    Cons

    Management likes to push deadlines and unrealistic workloads.

  8. Helpful (1)

    "Gogo Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Functional Systems Analyst in Chicago, IL
    Former Employee - Functional Systems Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gogo full-time (More than a year)

    Pros

    Great folks to work within a demanding environment.

    Cons

    I found no cons

    Advice to Management

    Keep up the good work


  9. Helpful (30)

    "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Chicago, IL
    Former Employee - Finance in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Gogo full-time (More than a year)

    Pros

    Central location near city and commuter train lines and nice physical office space

    Competitive salary and benefits

    Diverse workforce

    Cons

    Most people still working at Gogo don't want to be there anymore for many of the reasons outlined below (and more).

    Financial Instability: Over the past year, Gogo’s stock price has plummeted over 50%. The company is unprofitable and burning cash at an alarming rate. The CEO has publicly acknowledged that Gogo needs additional capital to survive. Either the interest payments and debt will bankrupt the company, or it will be sold to some poor sap who will decide what to do with the remaining employees.

    Top Heavy Management: Gogo has an overwhelming number of VPs and Directors, but it will take awhile to figure out what most of them actually do. Inflated titles leads these people to feel like they should weigh in on every decision. As a result, even seemingly simple decisions are routed to the Executives. Unclear ownership also leads VPs/Directors to constantly second guess each other because no one really knows what’s going on anyways. Directors spend the rest of their time randomly jumping into situations while adding no value in an attempt to make it look like they’re contributing.

    High Attrition: Turnover has been high for several years, but fresh bodies were consistently recruited to mask the problem. Overall employee count rose for a couple years until recently when all open requisitions were frozen and a layoff occurred. The layoff was not substantial enough to properly reorganize the company, nor will it be sufficient to alleviate the financial woes. Instead, it seems to have been a wakeup call to the company’s talented employees who have been fleeing in droves. The employees who remain are mostly checked out and looking for new jobs.

    Lack of Accountability: Excessive levels of management also serve to insulate the Executives and SVPs from learning the truth about mistakes, issues, and poor decisions (of which there are many). Each level is incentivized to cover up a problem so that by the time an Executive hears about it, the story has become so convoluted that no one can figure out the truth. There is no sense of scale or scope when it comes to what each level of management is accountable for at Gogo.

    Clueless Management: In additional to the disjointed structure, it is clear that many of the VP/Director ranks were successful following the mantra “fake it ‘til you make it”. Many of those who make up this crusty level of management are visibly in over their head. Many have been with the company since before its rapid growth and simply are not capable of effectively leading teams or projects at a quickly growing public company. It’s amateur hour.

    Uncollaborative silos: It’s hard to imagine a less collaborative environment especially considering the small size of the company with most of the employees based in the Chicago office. The left hand truly does not know what the right is doing. This issue is related to both the top heavy and clueless management in that people spend more time trying to hide mistakes than working together to find solutions.

    Lack of Process/Documentation: At first, the complete lack of any documentation on anything can be frustrating, but after awhile it becomes something of a joke for more tenured employees. Someone will ask in a meeting if a particular change to a process/design/order was documented and everyone will have a good laugh knowing that no such thing exists. If something happened 6 months ago, good luck finding any background on it.

    Advice to Management

    Next time you have a layoff, use it to get rid of the excess layers of management. Replace those VPs and Directors with Analyst level employees who provide value added work at a lower wage.

    Stop bribing people to stay with title promotions and pay increases. This happens constantly even when the scope of an employee’s role remains the same and they take on no additional responsibility. It leads to low employee morale and an even more confusing org structure.

    Remove VP/Directors who consistently score low on the employee engagement surveys. After an entire year, few tangible improvements can be seen from the abysmal scores a year ago.


  10. Helpful (6)

    "engineer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gogo full-time

    Pros

    Location close to train station

    Cons

    A lot of people left company.