Gogo Reviews | Glassdoor

Gogo Reviews

Updated November 16, 2017
114 reviews

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3.3
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Michael J. Small
74 Ratings

114 Employee Reviews

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Pros
  • Fast paced work environment; you are never bored and something new to learn (in 17 reviews)

  • Gogo provides great work/life balance and knows how to recognize it;s employees (in 9 reviews)

Cons
  • Work life balance is not well balanced (in 13 reviews)

  • Because of the large amount of growth in short period of time we continue to go through growing pains (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Exciting Technology, Great People, Fantastic Benefits!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gogo full-time (More than 3 years)

    Pros

    Gogo is a true technology organization. We try to remain as progressive as possible when it comes to our tech stack, and are always evaluating new technologies that we could incorporate into our environment.

    The people here are great! It's very obvious that people here work hard because they are passionate about the products and services that we provide.

    Gogo provides excellent benefits. Great health insurance options, 401K program, maternity/paternity leave, lots of time off to re-energize. Cool office, with a lounge for employees to unwind in, fun holiday/summer party.

    Cons

    We've grown fast, so there are some processes that need improvement. Leadership seems to be aware of this and they have been working on restructuring teams as needed and incorporating more tools into the environment to help long term.

    Advice to Management

    Keep on truckin'...looking forward to what's ahead!


  2. Helpful (1)

    "Nice place, nicepople, cool tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Chicago, IL
    Current Employee - Engineer in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Gogo full-time (More than 5 years)

    Pros

    It is easy to discuss your time off needs with your manager and I have never had any rejected.

    The pace is fast and ever changing, if you find that your cup of tea you will love it here.

    Cutting edge, the current project s are industry changing and being invented and deployed here.

    Cons

    at times the pace can be over whelming - but that can be mitigated to a point.
    You have to be prepared to abandon what you are working on to focus on another priority .

    We do have a couple silo' s especially in IT that seem to be doing their own thing without care or cause to the organization.

    Advice to Management

    I Love it here and will be here until you are tired of me. But, there is the Silo in I.T. that needs to communicate whatever secret there is, given the challenges that are IT related, they could use some help of the really smart people that are here. - just try to project in a conference room !

    Gogo Response

    Nov 16, 2017 – VP, IT

    Thank you for taking the time to share your experience and belief that there is a silo with IT. IT is always working to support the organizational initiatives, unique business directions and... More

  3. Helpful (5)

    "Not the job they sell you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facilities Coordinator in Chicago, IL
    Former Employee - Facilities Coordinator in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gogo full-time (More than a year)

    Pros

    Great benefits that start on your first day.

    Cons

    Management at all levels is removed, and ignores the needs of the staff.
    HR listens to issues but doesn't do anything about them.
    Staff have little room to grow outside of their current department.
    Mentorship and training are non-existant in many departments.
    Facilities staff are under too much burden without positive feed-back or examples to follow.

    Advice to Management

    Listen to your staff, and spend more time learning their jobs.
    Stop hiring so many unskilled college graduates.
    Hire more seasoned professionals.
    Keep ahead of the game, and speed up installations.


  4. Helpful (2)

    "Perfect Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dataops in Chicago, IL
    Current Employee - Dataops in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gogo full-time (More than 3 years)

    Pros

    Enjoying working in GOGO, perfect work and personal life balance. Very good technology being used here @ gogo.

    Cons

    I don't see any cons.

    Advice to Management

    Management is really good. I don't have any advice.

    Gogo Response

    Nov 6, 2017 – Employer

    Thank you for all your hard work over the past 3 years. Looking forward to celebrating together this December. Cheers!


  5. Helpful (12)

    "Much potential, shaky future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Gogo full-time (More than 3 years)

    Pros

    - Good work/life balance (although that may depend on department and manager)
    - Nice facilities in a great location
    - Interesting technology
    - Interesting industry
    - Opportunity to work with a lot of very smart people

    Cons

    - Disorganized/unclear priorities
    - Difficult to make an impact
    - Bad/non-existent career development
    - Lots of dead weight throughout the organization
    - Bad leadership

    Advice to Management

    Communicate a clear vision from the c-level team with a plan of execution beyond buzzwords and infographics. Or replace who we have today with people who can. We've seen an increase in transparency through townhall meetings and increased communications from Michael Small, however at the individual contributor level it's still incredibly difficult to understand what, exactly, we should be spending our time on.

    There's a lot of dead weight at Gogo and a lot of people who don't belong in the positions they hold. There's also many incredibly smart people who are dropping like flies because of the disorganization and lack of good leadership. We've seen it acknowledged publicly that Gogo has a culture problem, but leadership has never defined what culture is and how it should be maintained beyond a nice lounge and free beer. Gogo will continue to bleed talent while faith is lacking around these issues ever being remedied.


  6. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1. Technically, Gogo's software development group is extremely good in experimenting with some of the latest tools and technologies.
    2. The working environment is flexible in general (unlimited paid leaves etc.)
    3. Overall, there are good employee benefits (reimbursement of phone bill, free inflight wifi etc.)

    Cons

    More collaboration and understanding among teams can bring much faster results within the organization


  7. Helpful (3)

    "Used to be fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software in Chicago, IL
    Current Employee - Software in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Gogo full-time (More than 3 years)

    Pros

    Get to work on cool technologies with lots of smart people

    Cons

    Many poor leaders at the Director/VP level
    Company yet to turn a profit ~ going to be a rough 2018

    Advice to Management

    Prioritize and streamline / engineers spread way too thin.

  8. "a good place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great company environment here at gogo

    Cons

    hours not that great there


  9. Helpful (2)

    "Fun environment, great people and work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gogo full-time (More than 3 years)

    Pros

    Great work/life balance. Fast paced leading edge tech company. Opportunities to learn new things come up regularly. People are open and encourage to new ideas and ways of thinking. (You have the opportunity to make an impact on how things are done and see your ideas turn into reality.) Fun environment with forward looking people that strive to continuously improve. Time off is generous (you can take what you want). Close to train stations makes commute from burbs easy. Lots of diversity in type of work and projects you get to work on.

    Cons

    While I enjoy the pace of work and innovation, for some it may move too quickly and be overwhelming. Normal growing pains with regular changing of processes to accomodate innovation and change.

    Advice to Management

    Keep up the good work on the open communications. There has been visible improvements made to keep us in the loop.

    Gogo Response

    Nov 6, 2017 – Employer

    Thank you for taking the time to share your experience, and for the feedback on the changes you've noticed. We are continuously focused on making Gogo an incredible place to work! Cheers.


  10. "Technical Project Manager - Production Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Gogo full-time

    Pros

    Flexible work hours and open door policy

    Cons

    Politics and lack of responsibility from collaborators

    Advice to Management

    Less politics


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