Gold Buyers at the Mall Reviews | Glassdoor

Gold Buyers at the Mall Reviews

7 reviews

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Danny Baruch
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7 Employee Reviews

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  1. "Completely unrealistic expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend

    I worked at Gold Buyers at the Mall part-time (Less than a year)

    Pros

    The (very few) people that I worked with were enjoyable and the local work environment was very laid back.

    Cons

    The upper levels of management expected far too much to come from the small booth that we operated. There were many days when the number of flyers that they wanted us to hand out exceeded the number of people that walked past the stand. Instead of providing suggestions for how to get more flyers out they just berated us every day.
    I also ended up being the only associate at the booth after working there for about a week, and there were times when I had to skip classes because my manager had been called away to somewhere else.
    Lastly, the commission from sales is a joke unless you work at one of the larger stores. At the booth I worked at it was impressive if you made more than a dollar extra.

    Advice to Management

    You need to learn to respect all of your employees. It was incredible how rude the management was to employees because location was not as lucrative as had been expected.


  2. "An "okay" first Sales job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Springfield, OH
    Former Employee - Sales Associate in Springfield, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Gold Buyers at the Mall full-time (More than a year)

    Pros

    Flexible hours, quality store managers, fantastic starting job in sales without a degree.

    Cons

    Hourly pay is minimum, and managers only get paid slightly more. Commission structure is a joke, and even top sales will not generate more than 20% added revenue.
    Layoffs when spot price of gold diminishes, constantly changing markets.
    Minimal benefits, No Vacation offered, Minimal internal growth.

    Advice to Management

    Flyers are not an efficient conversation starter. Regional managers are too hands on, Store managers should affect sales reps more.

  3. "Very hectic and unrealistic expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Gold Buyers at the Mall full-time (Less than a year)

    Pros

    Never a dull moment, worked with some great people both in the field and at the corporate office

    Cons

    Very "fly by the seat of your pants" mentality. Majority owner is very inexperienced in running a business and makes whimsical decisions not entirely based on facts but more based on emotion and looking at very limited data. Many of the managers I met, both district managers and upper-level managers, managed through fear and through bullying.

    Advice to Management

    Keep the majority owner out of the decision making process as much as possible if you want to turn it around and succeed.


  4. "It was ok but could have been better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Gold Buyers at the Mall full-time (Less than a year)

    Pros

    worked in the mall so you got discounts to alot of places, met very interesting people and alot of tourists

    Cons

    not enough money for standing on your feet all day, commission was terrible, very micro-managed


  5. "Unrealistic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Huntsville, AL
    Former Employee - Store Manager in Huntsville, AL
    Doesn't Recommend
    Negative Outlook

    I worked at Gold Buyers at the Mall full-time (More than a year)

    Pros

    I had a chance to travel with the company, and as a GM really made some things happen.

    Cons

    They expect way to much for current market conditions.

    Advice to Management

    Start looking at what your employees are doing for your company, NOT what the numbers are saying.


  6. "Great Idea, Poor Execution - Won't Be Around Much Longer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at Gold Buyers at the Mall full-time (More than a year)

    Pros

    It can be a fun job if you like the mall setting --especially if you get a storefront vs a kiosk to run. As a manager you'll get opportunity to win some extra cash with daily contests and you can usually hire a decent staff --may take some trial and error due to the large turn over rate of the part-timers, but eventually you'll find a couple people to click.

    Cons

    You will get little to no support from senior management --especially in larger districts where the District Manager is constantly running from store to store. The only advertising available is in flyer form, which the company blindly thinks is the answer to all your problems: don't have enough people coming in with buys? Flyer more! Doesn't always work since the malls really tend to be dead during the weekdays, and only really pick up Fri-Sun.

    The company also doesn't offer direct deposit, as they cannot keep a large enough cash balance on hand to cover such a service. Instead employees get their paychecks on the weekend, and get to wait two days for the balance to show in their accounts after deposit.

    The biggest con however has to do with the way this company is run. At one point, corporate bragged at having over 200 locations across the country - now the number is around half that amount. This is a business that doesn't forgive growing pains very easily. If a store has a good year, and a good profit margin, it's expected goals will go up the next year. Those goals will steadily go up until they reach a point that the store cannot meet those goals. Also, if a store with a proven track record starts failing due to poor management, common sense would dictate that you replace that manager with a better one and let them turn the location around. Unfortunately, the company (or I should say, the president) has no patience with these kinds of business basics. Even if the location in question is beginning to recover, it will most likely be shut down under the new manager due to the actions of the previous one.

    This is a young company run by a young, inexperienced president who doesn't seem to understand basic business principles, or the concepts of growth and investment - and it shows. A basic Google search can pull up any number of lawsuits in regards to the company's business practices and labor violations. I predict that this company will continue to fail as the economy starts to recover. At this point most pawn shops and coin dealers can already beat their prices, and Gold Buyers doesn't have second-hand sales to fall back on when people stop bringing their gold to them.

    Advice to Management

    One of the company's many mantras is "Lead from the front" --basically stating that it's management's responsibility to lead & inspire the workers into performing better. Well, how about actually doing just that folks? So far what I've learned from this company's "leadership" is that they only care about how much money the handful of the people at the top can make at the expense of those that work for them. Their full-time workers barely make a living wage and have little to no benefits with no job security. Maybe if their president had some real-world job experience when it comes to actually managing people, there wouldn't be such a high turnover rate at the managerial level. Basic economics & people skills would go a long way here.


  7. "Stupid"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in State College, PA
    Current Employee - General Manager in State College, PA
    Doesn't Recommend

    Pros

    Pay is ok for management
    Can be fun at times

    Cons

    They take bad buys out of your paycheck, with no care if you can't pay your bills
    Everybody in the company is uneducated, they send emails with typos and horrible sentences and that's supposed to inspire us?? Maybe to buy them a dictionary. You have to stand for many hours at a time, and they take away your chair so there is no option to sit. They complain about not hitting numbers, but you cannot control who decides to come in and sell you gold. You have to deal with drug addicts and alcoholics who sell gold to fund their habits. They ask you to call into a conference call when you are not even supposed to be at work yet (ex. 9:30 call, when you are scheduled for a 10am-9pm shift). NO DIRECT DEPOSIT.... so you get paid on the 5th and 20th of every month, given that it is not on a weekend (then you'd have to wait) and then you still have to wait for your check to clear, which can sometimes take a few days. Just stay away, it's not worth it, you will be tired, annoyed, and have to train every couple weeks because the turnover is so high....

    Advice to Management

    Direct Deposit should be a given to any company. You say that one of your mottos is "treat people right" how are you doing that when you can't even guarantee a paycheck for your people?? Stop expanding, and work on the basics of a good company, you have a long way to go....


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