Gold Buyers at the Mall Reviews | Glassdoor

Gold Buyers at the Mall Reviews

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Danny Baruch
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16 Employee Reviews

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  1. "sloppy management and training"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member/Gold Buyer in Daytona Beach, FL
    Former Employee - Team Member/Gold Buyer in Daytona Beach, FL
    Doesn't Recommend

    Pros

    its a paycheck.. but not a reliable one... the mall atmosphere was always interesting. The best part was meeting and getting to know regular customers and mall employees.

    Cons

    the system is always going down.. which mean you can't do your job or be clocked in.. I was shorted hours and pay... The problems existed mainly at a district level.. poor management training..

    Advice to Management

    Provide better training for store managers... evaluate how exactly you speak to the employees on a manager and team member level... give the employees a reasonable quota to meet.... commission structure is a joke..


  2. "RUN!!!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Minneapolis, MN
    Former Employee - General Manager in Minneapolis, MN
    Doesn't Recommend

    Pros

    base pay is great
    you can win some "under the table" money
    you meet a lot of interesting people
    its a good title for your resume

    Cons

    As a manager you will be asked to work up to 80+ hour weeks, yet you'll only get paid for 40
    You will NEVER bonus, and if you do they'll raise your quotas
    If you have a problem with an employee they will not let you fire that employee they will just tell you to "push that employee out" but theyll tell that employee that they want them to stay
    Most of the scales that are used to weigh gold are illegal and at any given time the state will walk in and shut down your store (Upper Managment is completely aware of this)
    You will attend a weekly meeting at which you as a manager will be barraided by upper managment for not meeting your daily goal, weekly or monthly goals.
    They already have a huge case pending against them for not paying employees after they shut down their store for being unsuccessful
    If you have a "bad buy" they will not show you proof that it was bad but they will take the money that you paid out for it out of your paycheck even though your training will only be about 1 day and the AM or DM that is training you will be on the phone with other people the entire time
    You are essentially ripping people off and only paying out at about 10% of gold price
    Also if you have an employee you don't get along with they will use that employee against you ie. they will have them set you up by stealing money or changing the cash drawer

    Advice to Management

    Get it together! You need to listen to your managers when they tell you their mall is slow and they can't get flyers out. You need to stop lying when you do store visits about how many flyers you're able to get out in 15 minutes. When a manager has an issue you need to deal with it head on instead of trying to conive your way out of it. In order for the bad buy policy to work you need to be able to show proof that the items were in fact bad and not expect for the employees to just take your word for it. Better Yet Learn to Be an HONEST company.

  3. "This is a pathetic ,greedy company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Vero Beach, FL
    Former Employee - General Manager in Vero Beach, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Gold Buyers at the Mall full-time (More than a year)

    Pros

    It doesn't rain in the mall.You meet a lot of friendly people.It's a paycheck,if you can get a full one.

    Cons

    Almost every employee owes the company money,due to their pathetic bad buy policy,in which they
    don't have to prove that it was a bad buy.Even though you pay for it,they don't give you the item so
    you might be able to recoup your money,just like they did.You have to stand for many hours,and give out bags to every person who walks by.They run out of money regularly,and charge customers
    a fee to collect their money.Stay away,unless you are really desperate!

    Advice to Management

    Stop your lying and your phoney contests,where there's no money,only bragging rights


  4. "Very Unbusiness Like People Running This Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Monaca, PA
    Former Employee - Team Member in Monaca, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Gold Buyers at the Mall part-time (Less than a year)

    Pros

    You will almost certainly get hired if you apply! They are very desperate for people and have a huge turnover. If you are looking for a title jump you may get it here. I was with the company for three days and offered two different store manager positions.

    Cons

    In my store you are treated like a child. I personally have been in retail management for over 10 years now and did not appreciate this. There is very little that is organized, there are almost no procedures. You kind of fly by the seat of your pants and guess at what your doing half the time. The training is almost laughable. My "manager" seemed to make up the rules as she went along. My workplace was also very disorganized, no filing system, papers everywhere. Kind of makes you wonder when we are making copies of peoples licenses and collecting personal information. I would guess if they got audited they would not pass. I was also told by my manager that we are there to please the company, they are not there to please us. Believe me when I tell you that is true. They make no effort at all to better accomodate employees. If you like an well organized workplace this is not for you.


  5. Helpful (1)

    "A company with a decent idea but no follow through or funding to make it happen"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager -Upper Level Management
    Former Employee - District Manager -Upper Level Management
    Doesn't Recommend

    Pros

    If you are looking to get an area manager title on your resume, this may be a place to do that. However, don't be fooled into thinking there's long term growth potential. If you have any interest in learning how gold is bought and sold, this may be a good place to do that as well.

    Cons

    This company started off with good intentions. They hired their senior management from other large companies and had a solid plan to make it work. However, some of the initial funding wasn't provided and even though the owners had money to make adjustments, they chose not too.

    The company that is currently operating is one that does so on a shoestring budget and uses little to no resources to encourage and train their staff.

    Here's a short rundown on what to expect if you are going for a job interview or get hired:

    Sales Associate - You will need little to no interviewing skills. If you can stand and are willing to be on your feet all day, hand out flyers and talk to customers, you will get hired. These positions only require you show up, interact and buy gold. Nothing more. But be warned, if you take this job you can be held liable for buying something fake or paying more for something than it's worth. Normally, this type of policy could be ok, but when a company does about 30 minutes of training, there's simply no reason why someone should lose their pay for this. In addition, if you are working here you will find it very hard to make any real money. Expect nothing more than 2 or 3 dollars above minimum wage.

    Store/ Kiosk Manager - Interview may be a bit tougher but anyone with some retail experience could get hired to do this job.
    Very similar to the above post except you might get paid a few bucks more per hour. Management is very tough on the managers as they are expected to lead the pack and bring in customers when there may not be any. You will be held responsible for the store.

    District Manager - This job will actually pay a decent salary but don't expect to earn any of the bonuses they offer. The actual interview process will be much more in depth and you will be lead to believe you will go to work for a real company. You will hear talk of expansion and future growth opportunities. Also, you may hear that this business is one that "will always be around" and during a recession everyone needs to sell their gold. This is somewhat true but the way this company does things makes it very difficult to succeed. Upper management will push you hard but will not provide all of the tools you need to succeed. In addition, expect to be asked to cover shifts at stores, do all of your own training and you can also be held liable for bad gold buys.

    A few other key notes:

    This company has been promoting itself as a "start up" for almost 2 years now. The biggest difference is that they don't have any real funding and cannot truly expand or provide growth without it. They do no advertising and are very limited in what they will do to help their employees.

    -There are little to no benefits available. If you need health insurance, it probably won't be here. District managers may be able to have something but it won't be great.
    In addition, there was no direct deposit available when I worked there and I'm not sure if there is yet. The company does not have enough money in the bank to cover the deposits for their employees to offer this service. There are many companies that still print checks, however they do tend to get them to their employees in a more swift manner. If there is a weekend or holiday, you will get your check late. In addition, if there happens to be an error on your paycheck, you will not receive the corrected amount until the next paycheck almost 2 weeks later.

    I want everyone to be aware that I'm not a disgruntled employee seeking revenge. I would love for this company to succeed. Some of the people I worked with there are still my friends and associates. That being said, when I left I wasn't even given a "Thank you for your time" or "Keep in touch". My last week of work I basically continued to do my job but my bosses wouldn't even give me the time of day, even though we were on good terms.

    I decided to write this note to serve as one of caution for job seekers everywhere.

     I know that times are tough in many places and any job can be viewed as a good one. However, be warned that this may not be the place for you. If you think it is, be sure you get answers to all of your questions before you start or before you leave another job. This one may burn you.

    Advice to Management

    Please turn this into a "real" company if you want to succeed. I'm impressed that you are still in business but things cannot last with the way employees are "turned and burned". There are lives and careers at stake with this method and you are sending the message that you just don't care.

    Think of what could be accomplished if you were able to spend money on hiring and training great, loyal employees. Think of what would happen if you advertised and drove customers to the stores, rather than having your employees do all the work at the kiosk.

    This can be a very good profitable business and you could build something great here. I just hope that you are able to do it without running over too many people in the process.


  6. "Stupid"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in State College, PA
    Current Employee - General Manager in State College, PA
    Doesn't Recommend

    Pros

    Pay is ok for management
    Can be fun at times

    Cons

    They take bad buys out of your paycheck, with no care if you can't pay your bills
    Everybody in the company is uneducated, they send emails with typos and horrible sentences and that's supposed to inspire us?? Maybe to buy them a dictionary. You have to stand for many hours at a time, and they take away your chair so there is no option to sit. They complain about not hitting numbers, but you cannot control who decides to come in and sell you gold. You have to deal with drug addicts and alcoholics who sell gold to fund their habits. They ask you to call into a conference call when you are not even supposed to be at work yet (ex. 9:30 call, when you are scheduled for a 10am-9pm shift). NO DIRECT DEPOSIT.... so you get paid on the 5th and 20th of every month, given that it is not on a weekend (then you'd have to wait) and then you still have to wait for your check to clear, which can sometimes take a few days. Just stay away, it's not worth it, you will be tired, annoyed, and have to train every couple weeks because the turnover is so high....

    Advice to Management

    Direct Deposit should be a given to any company. You say that one of your mottos is "treat people right" how are you doing that when you can't even guarantee a paycheck for your people?? Stop expanding, and work on the basics of a good company, you have a long way to go....


  7. "Great Idea, Poor Execution - Won't Be Around Much Longer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at Gold Buyers at the Mall full-time (More than a year)

    Pros

    It can be a fun job if you like the mall setting --especially if you get a storefront vs a kiosk to run. As a manager you'll get opportunity to win some extra cash with daily contests and you can usually hire a decent staff --may take some trial and error due to the large turn over rate of the part-timers, but eventually you'll find a couple people to click.

    Cons

    You will get little to no support from senior management --especially in larger districts where the District Manager is constantly running from store to store. The only advertising available is in flyer form, which the company blindly thinks is the answer to all your problems: don't have enough people coming in with buys? Flyer more! Doesn't always work since the malls really tend to be dead during the weekdays, and only really pick up Fri-Sun.

    The company also doesn't offer direct deposit, as they cannot keep a large enough cash balance on hand to cover such a service. Instead employees get their paychecks on the weekend, and get to wait two days for the balance to show in their accounts after deposit.

    The biggest con however has to do with the way this company is run. At one point, corporate bragged at having over 200 locations across the country - now the number is around half that amount. This is a business that doesn't forgive growing pains very easily. If a store has a good year, and a good profit margin, it's expected goals will go up the next year. Those goals will steadily go up until they reach a point that the store cannot meet those goals. Also, if a store with a proven track record starts failing due to poor management, common sense would dictate that you replace that manager with a better one and let them turn the location around. Unfortunately, the company (or I should say, the president) has no patience with these kinds of business basics. Even if the location in question is beginning to recover, it will most likely be shut down under the new manager due to the actions of the previous one.

    This is a young company run by a young, inexperienced president who doesn't seem to understand basic business principles, or the concepts of growth and investment - and it shows. A basic Google search can pull up any number of lawsuits in regards to the company's business practices and labor violations. I predict that this company will continue to fail as the economy starts to recover. At this point most pawn shops and coin dealers can already beat their prices, and Gold Buyers doesn't have second-hand sales to fall back on when people stop bringing their gold to them.

    Advice to Management

    One of the company's many mantras is "Lead from the front" --basically stating that it's management's responsibility to lead & inspire the workers into performing better. Well, how about actually doing just that folks? So far what I've learned from this company's "leadership" is that they only care about how much money the handful of the people at the top can make at the expense of those that work for them. Their full-time workers barely make a living wage and have little to no benefits with no job security. Maybe if their president had some real-world job experience when it comes to actually managing people, there wouldn't be such a high turnover rate at the managerial level. Basic economics & people skills would go a long way here.

  8. "Unrealistic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Huntsville, AL
    Former Employee - Store Manager in Huntsville, AL
    Doesn't Recommend
    Negative Outlook

    I worked at Gold Buyers at the Mall full-time (More than a year)

    Pros

    I had a chance to travel with the company, and as a GM really made some things happen.

    Cons

    They expect way to much for current market conditions.

    Advice to Management

    Start looking at what your employees are doing for your company, NOT what the numbers are saying.


  9. "It was ok but could have been better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Gold Buyers at the Mall full-time (Less than a year)

    Pros

    worked in the mall so you got discounts to alot of places, met very interesting people and alot of tourists

    Cons

    not enough money for standing on your feet all day, commission was terrible, very micro-managed


  10. "Very hectic and unrealistic expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Gold Buyers at the Mall full-time (Less than a year)

    Pros

    Never a dull moment, worked with some great people both in the field and at the corporate office

    Cons

    Very "fly by the seat of your pants" mentality. Majority owner is very inexperienced in running a business and makes whimsical decisions not entirely based on facts but more based on emotion and looking at very limited data. Many of the managers I met, both district managers and upper-level managers, managed through fear and through bullying.

    Advice to Management

    Keep the majority owner out of the decision making process as much as possible if you want to turn it around and succeed.


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