GoldBelt Raven Reviews | Glassdoor

GoldBelt Raven Reviews

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  1. "Enterprise Help Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Service Desk in Fort Sam Houston, TX
    Former Employee - Enterprise Service Desk in Fort Sam Houston, TX
    Recommends
    Negative Outlook

    I worked at GoldBelt Raven full-time (Less than a year)

    Pros

    Very organized, focused and smart management. Good sense of the mission. Managers work next to employees. Good knowledge of the job and willing to help employees get training.

    Cons

    It was a tough working environment as far as facilities go. The call center was located in an old government building. Techs were setup in cubicles very close to each other, so illnesses would spread easily. Only one bathroom was available for use by 50+ guys and would often be closed for maintenance. It was a call center and therefore all breaks were tracked and timed.

    Advice to Management

    Provide a clear picture for advancement. Or at least provide more time for training so employees can develop their skills. Allow for more training time before putting new employees on the phones. I was thrown on the phones right away with not nearly enough preparation. And be more particular with team leads. I was working under a guy who had a terrible attitude.


  2. "Challenging Technical environment, Great Team and a good place to gain valuable experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scientist in Frederick, MD
    Current Employee - Scientist in Frederick, MD
    Recommends
    Neutral Outlook

    I have been working at GoldBelt Raven full-time (More than 3 years)

    Pros

    Positive Team environment for a gov't contracting position. Goldbelt Raven pays attention to represent the employees in a fair and reasonable way. Management is accessible and on site several times during the week

    Cons

    It is a contract and the security is only as good as the term of the contract

    Advice to Management

    More educational opportunities as well as take aways on the benefits without feedback from the employees

  3. "Not very honest with employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Budget Analyst in Frederick, MD
    Former Employee - Budget Analyst in Frederick, MD
    Recommends

    I worked at GoldBelt Raven full-time (Less than a year)

    Pros

    It was a job when the previous assignment ran out. Salary and benefits were good. If you go in with your eyes open that a position with them is to expand your resume and be aware that their positions are NOT for people looking for a career then this is the place for you. Don't expect any more than that.

    Cons

    Leadership not very honest about opportunities for growth and development. A lot of down time the first few weeks while your security credentials are 're-verified'.

    Advice to Management

    The management is doing their job - responding to the needs of the client. Keep up the good work.


  4. "Get out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Any in San Antonio, TX
    Current Employee - Any in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at GoldBelt Raven full-time (More than 3 years)

    Pros

    Good for former military with no prior IT experience. Good for aquiring secuirty clearance. Good for vegetables. Can be good pay, depending entirely on when you are hired. Good environment for networking for the next job.

    Cons

    Inconsistant direction. Little opportunity for advancement. Advancement reduces job security. Frustrating work environment.

    Advice to Management

    Drop your personal agendas. Pick a policy and stick with it for more than a month. Your employees are people, like your wives and children, not machines.


  5. "Busy but very Redundant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ESD Tier I Agent in San Antonio, TX
    Current Employee - ESD Tier I Agent in San Antonio, TX
    Recommends
    Negative Outlook

    I have been working at GoldBelt Raven full-time (Less than a year)

    Pros

    *Dont take work home
    *You will have an active Secret Clearance
    *Busy so day goes by quickly
    *Very Micromanaged*

    Cons

    This position will get very redundant, this is a great stepping stone but I wouldn't recommend staying here to long because you will loose your true troubleshooting skills because the way they are designed. The job isnt true IT troubleshooting. Everything is refer to a knowledge base for an issue, and I would say that 90% of issues are things that happen regularly and there will be directions out there to step you through everything. The job is pretty easy 7-4pm, 1 hour lunch, and 2 15 min breaks. They use call metrics, and monitor your calls and give you random evaluations.
    You cannot take any days off for you first 90 days so if you have children be cautious of that, also they only want you to take at most 4 vacation days a year.

    Advice to Management

    Make leadership, Leads and Assistant Leads do more work, and stop walking around micro managing. Perhaps top performers get some kind of encintive.


  6. "Upsetting"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    The only positive thing was to get experence under your belt

    Cons

    The amount of stress is not worth it for the pay

    Advice to Management

    NA


  7. "Excellent contracting assignment"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends

    Pros

    - Good benefits
    - Very competitive salaries
    - Excellent Program Manager - Understands the business

    Cons

    - No career development provided

  8. "Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier I Agent
    Current Employee - Tier I Agent
    Doesn't Recommend

    Pros

    Great Pay, Holidays Off, steady shifts, busy, day goes quickly

    Cons

    There is definitely some favoritism when it comes to promotions, not to mention it looks like there are some pretty hardcore office politics going on.

    Advice to Management

    watch the site lead, site lead seems to be nuzzled up too close to govt reps. worried site lead does not care for, nor will site lead protect tier 1 agents


  9. "Its not too bad, but it could be better."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier I Agent in San Antonio, TX
    Current Employee - Tier I Agent in San Antonio, TX
    Recommends

    Pros

    The pay is decent for this economy and market, you will gain a lot of valuable IT experience. The benefits package and holidays off are great. The workplace is very busy so the day will go by quickly. The company will pay for IT certifications if needed after your 90 day probation period.

    Cons

    Some of the leadership is not qualified, you have seasoned technicians who are still underpaid while office politics have boosted the careers of people who have only been working for goldbelt raven for less than six months. At the help desk we are a high volume center and we have a board that tracks all the calls, when everyone is on the phone and no agents are available the board turns red. Instead of the "Leads" helping out they walk around asking people to hurry up or they just stand there looking at the board. When you have 4-5 leads walking around bothering people or taking smoke breaks it can be quite annoying. Being a leader doesn't mean you stop working! Help the team out! These type of issues have brought the moral down at work in a big way lately.

    Advice to Management

    It would be nice to see leadership get more involved in work instead of joking around all day. We could really use the extra help. I think accomplishments also need to be recognized, all of the promotions to leadership I have seen have been due to politics instead of work ethic. We need more qualified leadership, I have seen scenarios where the technicians have to train the leads, its just unacceptable.