Golden 1 Credit Union Reviews | Glassdoor

Golden 1 Credit Union Reviews

Updated April 20, 2017
68 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
Golden 1 Credit Union President and CEO Donna Bland
Donna Bland
31 Ratings

68 Employee Reviews

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Pros
Cons
  • Sometimes there can be a disconnect between our call center and our branches (in 5 reviews)

  • Upper management is completely out of touch with the needs of the lower level employees (in 4 reviews)

More Pros and Cons

  1. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Golden 1 Credit Union full-time (More than a year)

    Pros

    They really believe that the member comes first. Thet are always hiring due to growth so lots of opportunities once you get in.

    Cons

    They expect a lot of experience coming in. They don't believe in hiring the right personality with the most potential. If you don't already have it, they don't want it.

    Advice to Management

    It's time to get caught up on all of those outdated systems and focus on making things easier for your employees. And hire people who have the right personality for the job and train them. Your systems are so customized they get trained anyway.


  2. "I love it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA
    Recommends
    Positive Outlook

    I have been working at Golden 1 Credit Union full-time (More than a year)

    Pros

    Great co workers and great management

    Cons

    The only con is that the opportunity to move up is hard


  3. "Needs a culture change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Sacramento, CA
    Former Employee - Operations Manager in Sacramento, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Golden 1 Credit Union full-time (More than a year)

    Pros

    Compensation is competitive as it relates to other Credit Unions; majority of staff really want to do well & do the right thing (although hindered a LOT by top floor management), nice 401k match.

    Cons

    Top level management does not lead by example; verbally state that employees are well respected & cared for yet the facts contradict this. Severe unwillingness to make positive changes, high level of "silo" mentality - related departments don't communicate or even know what the other does - yet are allowed to openly complain about business partners. Accountability is non-existent.

    Advice to Management

    Lose the "good 'ol boy" mentality, cease talking from both sides of the mouth & stop micro-managing.


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  5. "Working at Golden1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Relationship Specialist in Sacramento, CA
    Current Employee - Member Relationship Specialist in Sacramento, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Golden 1 Credit Union full-time (More than 8 years)

    Pros

    Great co-workers. Opportunities for advancement within the organization. Open communication with all members of staff.

    Cons

    inconsistent/ unorganized goal structure. Poor training. Ineffective with making new employees confident in current roles.

    Advice to Management

    Provide all resources and training to staff. Open areas of opportunities based on demographic areas. Be transparent and set expectations and provide tools to complete


  6. "Best Credit Union to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Professional in Sacramento, CA
    Current Employee - IT Professional in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Golden 1 Credit Union full-time (More than 5 years)

    Pros

    Positive, supportive work environment. Good pay and great benefits. Everyone works together towards the same goal. More like a family then just coworkers. Golden 1 puts members first while keeping the employees engaged, relevant and happy..

    Cons

    Management could communicate a little better at times with employees. Security personnel could be a little more friendly at times.

    Advice to Management

    Work to keep employee communication timely and remind employees of how valuable and important they are to the organization.


  7. Helpful (1)

    "It’s Not All Golden"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Golden 1 Credit Union full-time (More than 3 years)

    Pros

    Many of the employees truly care about serving their membership.

    Cons

    With Golden 1 being one of the largest credit unions in the country, you would think you would be joining a top notch organization --- NOT! What you get are outdated systems and manual processes, many poorly trained and unqualified employees, clueless leaders that micro manage, tons of work, under staffed departments, high turnover and low pay. For those with great ideas and skills, your talents will go to waste. Some of the leaders have been there so long, they don’t know anything else, wouldn’t make it anywhere else and are not open to new ideas or suggestions on how things are done outside of their bubble. Senior leadership is a revolving door. The same few (including the CEO) have been there for ages and the rest never stay long. They are tight fisted when it comes to investing in their employees. Yet, I am sure they spent a pretty penny to put their name on the Sacramento Kings arena. Golden 1 might be growing, but in many ways, is run like a mom and pop shop.

    Advice to Management

    Senior leadership is out of touch with employees. There's a lot of talk about culture, but it starts with senior leadership. Don't just give lip service, walk the walk. Stop camping out in your offices and get out and talk and listen to your employees that make everything happen.


  8. "Golden 1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Golden 1 Credit Union full-time (More than 5 years)

    Pros

    Pros credit union/ employees are really nice.

    Cons

    A lot of micro managers. Pay is really low for what you do.


  9. Helpful (3)

    "Incompatent Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA
    Approves of CEO

    I have been working at Golden 1 Credit Union full-time (More than 5 years)

    Pros

    Great people you with that is not in upper management

    Cons

    Upper and Senior Management does not have a clue how bad some of the dept managers are and how many of them do not know how to do their job or manage their staff without having to micromanage them.

    Advice to Management

    I think Golden 1 is an awesome company, but Donna Bland needs to look at her VP's who create redundant management jobs in their dept to just promoting their girlfriend and her friends to positions that they do not have a clue on what to do


  10. Helpful (2)

    "Awesome company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center in Sacramento, CA
    Current Employee - Contact Center in Sacramento, CA
    Recommends

    I have been working at Golden 1 Credit Union full-time

    Pros

    Friendly and helpful staff. Trainers are very good at making sure you comprehend what needs to be understood. The break rooms and free coffee machines everywhere are definitely a great Perk.

    Cons

    Other than the office getting a little cold. I have no other cons. Nothing a sweater can't fix.


  11. Helpful (1)

    "MRS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MRS in San Mateo, CA
    Former Employee - MRS in San Mateo, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great Company overall and it's way better then a bank.

    Cons

    Upper management has no idea whats going on.


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