Goodwill Reviews | Glassdoor

Goodwill Reviews

Updated July 17, 2017
392 reviews

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5.0
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Goodwill President and CEO Jim Gibbons
Jim Gibbons
144 Ratings

392 Employee Reviews

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Pros
Cons
  • Upper management is lost without communication (in 129 reviews)

  • I would like the clerks to start out at more than minimum wage (in 84 reviews)

More Pros and Cons

  1. "Managers in Goodwill of North Ga"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASM- Assistant Store Manager in Atlanta, GA
    Current Employee - ASM- Assistant Store Manager in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at Goodwill full-time (More than 5 years)

    Pros

    I started my career with Goodwill back in 2011 as a cashier. Through the years I worked hard and received promotions and a better lifestyle. So the growth potential is great if you want it. The pay is very competitive which is why it makes it hard to leave the company. The mission of Goodwill is to put people to work so you'll almost never have to worry about being laid off. This is a very stable company and has been around for nearly 100 years. Goodwill of North Georgia is a growing entity that supports the community by providing a hand up and not a hand out.

    Cons

    No salary job is as intense as it is working for Goodwill in my opinion. I've been employed at major companies as a salaried manager with less stress. You would think working as a manager for "Goodwill" that your work load is not as strenuous. Think again. This is a great company but some of the expectations and standards in my opinion could be planned out a lot better by upper management for better execution going forward.

    Advice to Management

    Work to get positive results, follow the standard operating procedures, train and develop your team, give your team motivation and treat all people good. Many managers get caught up in making money and forget the fundamentals.


  2. "Fun place to work with plenty of growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Aurora, CO
    Current Employee - Product Manager in Aurora, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Goodwill full-time

    Pros

    Work life balance, its great

    Cons

    Nothing I can think of

  3. "Stable and easy, but mind numbing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - E-Commerce Lister in Seattle, WA
    Former Employee - E-Commerce Lister in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Goodwill full-time (More than a year)

    Pros

    A Self-Motivated position with a lot of freedom as long as you meet the daily quotas and standards. Great benefits company wide. Management team is very receptive.

    Cons

    Procedures are always shifting slightly and training needs to be a little more in depth so minor problems don't crop up later at the expense of the employee.

    Sitting at a computer all day doing such repetitive work is very mind-numbing.

    Advice to Management

    Keep employees more balanced and rotated between listing, processing, etc. So they don't burn out sitting at a computer.


  4. "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Processor Linens in El Mirage, AZ
    Current Employee - Processor Linens in El Mirage, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Goodwill full-time (More than a year)

    Pros

    Full time
    Good benifits
    Work with you
    Team is like a family
    Set schedual so can go to school or part time

    Cons

    Not great communication throughout store but not too bad

    Advice to Management

    Spread the word not to just a few employees making some clueless and take more time training


  5. "starter job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Tamarac, FL
    Former Employee - Sales Associate in Tamarac, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Goodwill full-time (Less than a year)

    Pros

    good enviroment, easy job, flexible schedules

    Cons

    they didnt let you purchase on your own store, no employee discount


  6. "Interview questions"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Associate in Glendora, CA
    Current Employee - Retail Store Associate in Glendora, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Goodwill part-time (More than 3 years)

    Pros

    Managers are great I love working that the people

    Cons

    Not enough hours they always cut back on the hours

    Advice to Management

    1. I always listen 2. Then I assess the situation and if need be a let the managers know


  7. Helpful (1)

    "So far so good!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Worker in Ellenwood, GA
    Current Employee - Production Worker in Ellenwood, GA
    Recommends
    Approves of CEO

    I have been working at Goodwill full-time (Less than a year)

    Pros

    Full time, benefits, vacation pay and personal pay, discount at stores and from what I've seen employees are very helpful and nice toward new hires and helping them get the hang of things

    Cons

    Really nothing to complain about or discourage you from applying

    Advice to Management

    A little to much leway with your staff a little more supervision and instruction would go a long way

  8. "Goodwill E-commerce"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - E-Commerce Sales Associate in Gorham, ME
    Former Employee - E-Commerce Sales Associate in Gorham, ME
    Recommends

    I worked at Goodwill full-time (Less than a year)

    Pros

    I loved working in the E-commerce department of Goodwill. The people there were so welcoming and friendly and I loved my job.

    Cons

    Wages were not very high.


  9. "Goodwill is a great company"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Seattle, WA
    Current Employee - Sales Associate in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Goodwill full-time (More than a year)

    Pros

    Customers and always interesting. Managers and great.

    Cons

    Standing long periods of time. Price checking.

    Advice to Management

    Keep up the good work!


  10. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Alpharetta, GA
    Former Employee - Assistant Store Manager in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Goodwill full-time (More than a year)

    Pros

    They have very good advancement oppertunities

    Cons

    Improving the staffing issues in company

    Advice to Management

    The goodwill in north Georgia needs to be open to hiring part time workers


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