Goodwill Reviews in Rockville, MD | Glassdoor

Goodwill Rockville Reviews

Updated May 27, 2017
8 reviews

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Rockville, MD

3.5
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Goodwill President and CEO Jim Gibbons
Jim Gibbons
5 Ratings

8 Employee Reviews

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Pros
Cons
  • Upper management did not have any plan to address this (in 135 reviews)

  • I would like the clerks to start out at more than minimum wage (in 86 reviews)

More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rockville, MD
    Former Employee - Anonymous Employee in Rockville, MD
    Doesn't Recommend
    No opinion of CEO

    I worked at Goodwill (Less than a year)

    Pros

    Staff and supervisor team is usually good

    Cons

    Numbers has become the new mission...

    Advice to Management

    n/a


  2. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Rockville, MD
    Current Employee - Sales Associate in Rockville, MD
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Goodwill full-time (More than a year)

    Pros

    I love interacting with the customeers and providing great service

    Cons

    the only con I can say would be the all day standing

    Advice to Management

    Management should be a little more mature

  3. "Okay Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Rockville, MD
    Former Employee - Retail Sales Associate in Rockville, MD
    Doesn't Recommend

    I worked at Goodwill (Less than a year)

    Pros

    Friendly Coworkers, Funny Customers, Nice managers

    Cons

    Low pay, Dirty store, no communication within management

    Advice to Management

    You guys need to actually communicate with each other.


  4. "HR Assistance and Document Scanner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rockville, MD
    Former Employee - Anonymous Employee in Rockville, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Goodwill (Less than a year)

    Pros

    worked independent in my own office space processing various form with a document scanner, operated printer to make various copies for distribution of forms and letters for in and out office. assistance in HR duties filing preparing Ins. documents for handouts. work well with my co-workers getting issues done in a timely manner.

    Cons

    worked opposite with other details in office setting.


  5. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Rockville, MD
    Current Employee - Sales Associate in Rockville, MD
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Goodwill (More than a year)

    Pros

    That i ahve learned alot regarding retail

    Cons

    Schedules changing and split days off

    Advice to Management

    Give the same respect to all emplopyess


  6. Helpful (1)

    "mission-driven services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Rockville, MD
    Current Employee - Director in Rockville, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Goodwill (More than 5 years)

    Pros

    culture of valuing people, excellent benefit and compensation designed to be competitive with for-profits, mission-driven strategic planning

    Cons

    work-life balance can get hairy, differential application of professional development,


  7. Helpful (1)

    "Training-Horrible at Rockville HQ-RUN and don't look back"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Rockville, MD
    Former Employee - Anonymous Employee in Rockville, MD

    Pros

    Friendly Work Environment, Nice Office, Employee Benefits Good, HR Staff was incredibly nice,

    Cons

    I was sent there as a contract employee with no notice. This completely disrupted my family and activities that had been scheduled for months. When I got there, on a Friday, I was told I would be replacing someone who was leaving on Tuesday. The person providing the training talked at a very rapid rate, was at times impatient and condescending. They were under the impression that a key position, like Payroll, could be taught in those few days. I've been training Payroll Personnel for years and know that it takes months to get a company's process down. I was then taken to a conference room to be trained with others. The room was darkened for projection and I was expected to see the instructions, in a manual, in a dim room. By the time I got home there was a message not to come back. I was shocked because in my 30 years of working I've always received a top performer review. Never been asked to leave or not come back. Their reason: My Excel skills were not up to their requirements. I clearly
    told them in the interview that I had advanced excel training but never used them. This whole experience was a waste of my time and I'm sure the next person that gets sent there will be trained at an even faster pace. Good Luck!

    Advice to Management

    Develop a better training practice.

  8. Helpful (3)

    "Good hoping for better soon :-)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Rockville, MD
    Current Employee - Program Manager in Rockville, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Goodwill full-time

    Pros

    Good pay and benefits. They hire smart folks to grow the work and have a great team that tries to lift morale and take suggestions from employees.

    Cons

    Unfortunately there are few opportunities for upward mobility and there are no clear defined career pathways within the organization although career pathways are part of the mission.


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