Google Customer Service Representative Reviews | Glassdoor

Google Customer Service Representative Reviews

2 reviews

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Customer Service Representative

3.7
StarStarStarStarStar
Recommend to a friend
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Employee Reviews

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Pros
Cons
  • Work life balance is often mentioned but rarely (in 290 reviews)

  • Sometimes you feel you are very alone in this big company (in 245 reviews)

More Pros and Cons

  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX
    Recommends
    Positive Outlook

    I have been working at Google full-time

    Pros

    the pros are that it's google

    Cons

    the pros are that it's not microsoft

    Advice to Management

    doing great


  2. Helpful (4)

    "Some of the nicest and worst moments in my life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dublin, Co. Dublin (Ireland)
    Current Employee - Customer Service Representative in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    very open
    not unnecessarily formal or official
    quite a lot of possibilities of small ways of appreciation (massage points, peer bonuses, spot bonuses etc.)
    a lot of opportunities to learn, when you get some time finally

    Cons

    work-life balance (it is possible if you want to be stuck all the time on the same level, without any promotion, however, to get other opportunities within the company or to get finally some decent pay raise, you need the promo, which also your over-ambitious colleagues without any social life or family commitments go for, and thus a competition from hell unleashes of who can manage to sleep the least time possible)
    promotion very, very hard because of promotion quota
    a big mess with processes - they want you to excel at something that was launched a week ago and does not work properly yet at all, and your personal rating depends on that
    contradictory requests on every step of the way

    Advice to Management

    you probably are doing everything how you wish it to be - squeezing the maximum of the people even during their free time, and then throwing them away