Gopuff Reviews

Pros

Fun place to work and friendly

Cons

Alot of promises from upper management and nothing is true

Pros

Simple, not much thinking, netflix

Cons

you dont get to manage, you are just the liason to your associates from higher up. MEETINGS ALL DAY EVERY DAY

Pros

Work environment is very positive

Cons

Software they use is lacking

Pros

There are somewhat decent health insurance benefits for employees (not drivers).

Cons

Customer Service Agents are paid terrible money to get yelled at, threatened, and demeaned by customers over "warm drinks" or a missing bag of chips. The company allows this treatment and reinforces it by requiring CS agents to apologize for normal human mistakes (it's the end of the world if a customer accidentally received an expired item) and give credits and refunds away like candy at Halloween. The customers throw tantrums, and actually threaten our physical safety. Luckily CS agents are remote, but I've seen more than one occasion where someone lists the company address (where we would be working if it weren't for COVID), and threaten to kill us. Actually truly threaten to physically harm or kill an employee because the company reinforces a standard of being "customer-obsessed". The customer is always right and the staff always suffers. During insane promos we see tons of fraud and lying which leads to drivers without tips, and CS agents working long hours with two 15 minute breaks. We've also just been notified that all Overtime is canceled. The only reason most employees can keep this job and pay their bills is due to overtime. I will be quitting as soon as I find another job because of the insane treatment of employees.

Pros

If you are a manager there really aren't any but associates are treated better

Cons

GMs are held to a higher standard than any other position in the company. GMs are known for being written up/terminated that DMs and everyone else aren't (ie. COVID violations). GMs are overworked and it is common knowledge amongst the GMs, that if you keep your head down and do as they say you will get a raise. But the moment that you question anything, upper management is working to get rid of you (illegally might I add). In the last 6 months 7 minority GMs were terminated for either COVID or Insubordination but there is no evidence showing it. If they do show evidence, most of the time it is not valid but will still try to fire you. Even if you challenge their decision for wrongful write-ups or termination, they will pull other issues that were never addressed to pin on you. They also do not train you properly and the moment you make a mistake they are ready to get rid of you. NO WORKLIFE BALANCE as a GM even though they tell you to take your days off, you still receive phone calls from upper management to do work even though we upload our schedules for upper management to know we are working.