Gopuff Reviews

Updated Mar 2, 2021

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3.2
50%
Recommend to a Friend
61%
Approve of CEO
Gopuff Co-Founders/Co-CEOs Rafael Ilishayev and Yakir Gola
Rafael Ilishayev and Yakir Gola
117 Ratings
Pros
  • "chill; laid back; smooth; easy;(in 23 reviews)

  • "Fun work environment, fast paced culture, amazing cross functional team work(in 20 reviews)

  • Cons
  • "Upper management doesn’t care about you(in 13 reviews)

  • "Long hours,bad GM's, shortage of staff(in 9 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 3.0
      Former Employee, more than 3 years

      Fun

      Mar 2, 2021 - Operation Management in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun place to work and friendly

      Cons

      Alot of promises from upper management and nothing is true

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    2. 2.0
      Current Employee, less than 1 year

      Micromanaged

      Mar 2, 2021 - General Manager in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Simple, not much thinking, netflix

      Cons

      you dont get to manage, you are just the liason to your associates from higher up. MEETINGS ALL DAY EVERY DAY

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    3. 5.0
      Current Employee, less than 1 year

      Competitive wages and great work environment

      Feb 28, 2021 - Warehouse Worker 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work environment is very positive

      Cons

      Software they use is lacking

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    4. 1.0
      Current Employee, less than 1 year

      "Customer-obsessed" = Employee Oppressed

      Feb 27, 2021 - Customer Service Agent in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are somewhat decent health insurance benefits for employees (not drivers).

      Cons

      Customer Service Agents are paid terrible money to get yelled at, threatened, and demeaned by customers over "warm drinks" or a missing bag of chips. The company allows this treatment and reinforces it by requiring CS agents to apologize for normal human mistakes (it's the end of the world if a customer accidentally received an expired item) and give credits and refunds away like candy at Halloween. The customers throw tantrums, and actually threaten our physical safety. Luckily CS agents are remote, but I've seen more than one occasion where someone lists the company address (where we would be working if it weren't for COVID), and threaten to kill us. Actually truly threaten to physically harm or kill an employee because the company reinforces a standard of being "customer-obsessed". The customer is always right and the staff always suffers. During insane promos we see tons of fraud and lying which leads to drivers without tips, and CS agents working long hours with two 15 minute breaks. We've also just been notified that all Overtime is canceled. The only reason most employees can keep this job and pay their bills is due to overtime. I will be quitting as soon as I find another job because of the insane treatment of employees.

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    5. 1.0
      Former Employee, more than 1 year

      Trash

      Feb 26, 2021 - Customer Service Representative in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If I can give no stars I would

      Cons

      This company is trash and yeah

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    6. 4.0
      Former Employee, less than 1 year

      Not bad

      Feb 22, 2021 - Warehouse 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      it was just an okay place to work. Drivers make good money

      Cons

      Warehouse workers do not make near as much as drivers.

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    7. 2.0
      Current Employee, less than 1 year

      Easy job

      Feb 19, 2021 - Ops Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The job is very easy a child could do it

      Cons

      Same thing every single day

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    8. 5.0
      Current Employee, less than 1 year

      Good Job

      Feb 19, 2021 - Warehouse Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay I enjoyed the work

      Cons

      Benefits should have more smh

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    9. 1.0
      Former Employee, less than 1 year

      Overworked and underappreciated

      Feb 16, 2021 - General Manager in Baltimore, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you are a manager there really aren't any but associates are treated better

      Cons

      GMs are held to a higher standard than any other position in the company. GMs are known for being written up/terminated that DMs and everyone else aren't (ie. COVID violations). GMs are overworked and it is common knowledge amongst the GMs, that if you keep your head down and do as they say you will get a raise. But the moment that you question anything, upper management is working to get rid of you (illegally might I add). In the last 6 months 7 minority GMs were terminated for either COVID or Insubordination but there is no evidence showing it. If they do show evidence, most of the time it is not valid but will still try to fire you. Even if you challenge their decision for wrongful write-ups or termination, they will pull other issues that were never addressed to pin on you. They also do not train you properly and the moment you make a mistake they are ready to get rid of you. NO WORKLIFE BALANCE as a GM even though they tell you to take your days off, you still receive phone calls from upper management to do work even though we upload our schedules for upper management to know we are working.

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    10. 5.0
      Current Employee, less than 1 year

      Great place with crazy ambitions

      Feb 16, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      game changing work, well capitalized

      Cons

      lots going on, hard to prioritize

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