Grainger Canada Reviews

Updated May 20, 2022

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Found 328 of over 351 reviews

4.0
88%
Recommend to a Friend
97%
Approve of CEO
Grainger Canada Vice President and General Manager Dave Lagoner (no image)
Dave Lagoner
128 Ratings

Top Review Highlights by Sentiment

Pros
  • "There were so many great people that worked there and some long lasting relationships that I have taken with me.(in 31 reviews)
  • "Good benefits, company seems to care about individual employees(in 19 reviews)
  • "Job was easy to learn, could leave work at work and not take it at home, pay was competitive for temporary call centre work(in 17 reviews)
  • "Good work life balance(in 10 reviews)
  • "the team is great(in 9 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Disability

This rating reflects the overall rating of Grainger Canada and is not affected by filters.

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  1. 5.0
    Current Employee

    Benefits

    Apr 27, 2022 - ISA - Inside Sales Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great pay and environment. Work life balance is a plus

    Cons

    Work can be monotonous at times.

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  2. 2.0
    Former Employee, more than 1 year

    Has potential, but complete Chaos

    Mar 12, 2022 - Call Center Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun job, once you get the hang of it

    Cons

    Understaffed, no rush to hire, overworked for no extra salary, amongst other things

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  3. 4.0
    Current Employee, more than 5 years

    Great position

    Aug 13, 2021 - Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Strong leadership and development, stable work life and good balance with work and personal time. Good CEO and senior management

    Cons

    Too much training sometimes need more leadership involvement and salary needs to be evaluated more periodically. Company profit share is ok but health plan is average.

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  4. 5.0
    Current Employee, more than 1 year

    Great company

    Mar 30, 2021 - Customer Service Representative in Tempe, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very understanding company who goes above and beyond for you

    Cons

    Not much room for growth.

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  5. 4.0
    Current Employee, less than 1 year

    good

    Jan 5, 2021 - Business Analyst in Charlotte C H, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    peaceful work place and good environment

    Cons

    overtime and work load is heavy

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  6. 4.0
    Former Employee

    Finance Department

    Oct 29, 2020 - Accounts Receivable Specialist in Murfreesboro, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good Company, with lots of opportunities

    Cons

    Lots of politics in the finance department.

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  7. 4.0
    Current Employee, more than 10 years

    A great place for a long Career in the MRO Industry

    Jul 25, 2019 - Account Manager in Ontario, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The rewards and recognition you receive is directly based on your performance. The relationship's you build with both customer's and internal partner's is the best part of working at AGI.

    Cons

    The company has worked hard during there transition with both internal operating system's, branch coverage, customer alignment, etc, and the journey is not over, but is finally being realized. Those who stuck it out are starting too see the light at the end of the tunnel.

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  8. 2.0
    Former Employee, more than 1 year

    Amazing Co-Workers, Laughable Management.

    May 15, 2019 - Customer Experience Representative in Tempe, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing Co-Workers Decent Pay In The Beginning (Jan-Aug 2018) Great Vacation Time Great Attendance Policy Work Is Split Between Emails And Phones, Reducing Burnout On Busy Days

    Cons

    Supervisors are not creative at all nor are they there for your benefit. They only regurgitate the new and ever changing policies upper management has fed them. In 2018 AGI’s move from brick and mortar to call center money was lost. Their failure to be transparent with the customer base is also the blame in my opinion. Management left it to newly hired call center reps to replace tenured AG branch employees who were experienced in areas such as product knowledge and deliver the same, if not a superior caliber of customer service. The same caliber which comes with time on the job and patience from the customer. In the beginning losing your job came down to attendance, but it seemed like someone was being let go for “we’re in an at-will state” reasons that made management look shady after a while. You do EVERYTHING for the customer, but are paid less than the Grainger US team to do work they would transfer to another agent to get completed. Management/Sups will try to assign tasks to agents to make their jobs easier. It does not benefit you to oblige. If meetings take away from their time to perform their managerial duties, so be it. Do your your job as a CER and hold them to theirs. You work for Canada, but you work in the US so you to combat coming in to work on a slow Canadian holiday you can go unpaid or use PTO. This has always been unacceptable in my eyes. The customer is catered to unhealthily and we as agents are forced per management to baby customers who are also business owners. We are tasked to walk on eggshells to avoid upsetting off the customer because we asked them for the item number for 1 of 101 hammers because the customer only put “Hammer” on the purchase order. We are working with businessmen and women, but unfortunately the whole process makes the customer seem a bit childish and less business like. We should be able to extract information from the customer without them feeling like they’re being taken “hostage” as the trainer so eloquently stated. Any change to policy will always begin with management stating they consulted with agents on the floor to come up with the new policy, but it’s all corporate fluff. Someone with no direct tie to a CER’s position on the floor heard a few calls and came up with some new policy that directly effects the CER negatively because everything related to the customer is our issue to deal with. WE DO EVERYTHING, but box up the merchandise and ship it off. Advancement in Tempe is nonexistent. You want to be a manager hired internally? Go on the 2-3 year SME/Floor Support route. You get paid the same to know more than any supervisor ever would and work with agents face to face more than a sup ever could.

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    1 person found this review helpful

    Grainger Canada Response

    Senior Director, Communications

    Thanks for your review. There were definitely a few bumps in the early days of standing-up an entirely new contact centre, but know we've made great progress in this area. The contact centre team is doing great work.

  9. 3.0
    Current Employee, more than 10 years

    Manager

    Dec 4, 2015 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, Great company to work for generally speaking. Lots of opportunity to develop through company intranet resources.

    Cons

    Work / Life balance could be better. With long tenured employees opportunity for advancement is very minimal unless willing to relocate, and even then the opportunities are very limited.

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    5 people found this review helpful
  10. 4.0
    Current Employee, more than 1 year

    Good steady work

    Aug 14, 2019 - Customer Service Representative in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent training, culture and facilities

    Cons

    Company was going through changes and the growing pains were difficult

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Viewing 1 - 10 of 328 Reviews

Grainger Canada Reviews FAQs

Grainger Canada has an overall rating of 4.0 out of 5, based on over 351 reviews left anonymously by employees. 88% of employees would recommend working at Grainger Canada to a friend and 76% have a positive outlook for the business. This rating has improved by 5% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Grainger Canada employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Grainger Canada. This rating has been stable over the past 12 months.

88% of Grainger Canada employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Grainger Canada 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Grainger Canada to be culture, benefits, career development and the cons to be senior leadership, management.

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