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Grainger

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Grainger

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Grainger Customer Service Associate Reviews

Updated Feb 14, 2022

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Found 57 of over 3,117 reviews

3.9
83%
Recommend to a Friend
99%
Approve of CEO
Grainger Chief Executive Officer  DG Macpherson
DG Macpherson
8 Ratings

Ratings by Demographics

This rating reflects the overall rating of Grainger and is not affected by filters.

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  1. 5.0
    Current Employee

    Great Place to work

    Jul 26, 2021 - Customer Service Associate in South Bend, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Room for growth, good base pay, employees are treated really well, and the benefits are excellent.

    Cons

    Would like a full time opportunity instead.

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  2. 4.0
    Former Employee, more than 8 years

    Stable company

    Feb 14, 2022 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay, stable company, ethical and promotes advancement. Overall great company.

    Cons

    Your enjoyment working in a branch depends upon your branch manager or team lead.

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  3. 3.0
    Former Employee, more than 1 year

    Decent company to learn abour MRO

    Jun 22, 2021 - Customer Service Associate in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great branded name in the industry.

    Cons

    Didn't allow me to grow into new role. They mentioned I wasn't with the company for long enough.

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  4. 3.0
    Former Employee

    Fast Past CS position

    Mar 25, 2021 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Opportuinity for young adults wanting a carreer

    Cons

    A lot to learn in a short amount of time

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  5. 5.0
    Former Employee, more than 1 year

    Grainger

    Jan 7, 2021 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great team environment, managers want employees to succeed, ability to improve with the company.

    Cons

    The customers are probably the worst part of the job; however, not all customers were bad and the experience teaches employees how to communicate with different individuals.

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  6. 4.0
    Current Employee, more than 1 year

    Good company to work for

    Dec 20, 2020 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great co workers and products to sell. Paid time off and benefits offered for part time

    Cons

    Hours for part time vary.

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  7. 3.0
    Former Employee

    na

    Dec 30, 2020 - CSA - Customer Service Associate in Baltimore, MD
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Can't really think of anything at the moment

    Cons

    Only writing something because the site won't let me browse to see if I actually like it

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  8. 2.0
    Former Employee, more than 1 year

    top heavy management

    Jun 23, 2020 - Customer Service Associate in Sarasota, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Having lots of products that could be there in a couple of days

    Cons

    not enough of products that move on hand and running to lean

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  9. 5.0
    Former Employee, more than 3 years

    Great company, awesome total rewards packet

    Feb 11, 2020 - CSA - Customer Service Associate in Honolulu, HI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good management and operations structure, great leadership and support

    Cons

    hard to move up the ladder, starting pay is good but raises are slow, no bonuses to lower tier employees after a big percentage in growth over prior year

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  10. 5.0
    Current Employee

    It is a pretty good job.

    Sep 11, 2019 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay Attitude of employees Customer base

    Cons

    You’ll have to work around some dangerous chemicals.

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Viewing 1 - 10 of 57 Reviews

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Grainger

28 days ago

Culture
Our team members have spoken, and Grainger has been named to Fortune’s list of the 100 Best Companies to Work For®! Find your way with Grainger at jobs.grainger.com. "We're proud to be recognized for fostering a welcoming workplace that is inclusive and committed to fulfilling our purpose, We Keep the World Working," said DG Macpherson, Grainger Chairman and CEO. "To innovate and best serve our customers, we've built a culture based on curiosity, development, collaboration and teamwork where people are valued for who they are and recognized for the work they do."
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