Grand Canyon University Reviews in Phoenix, AZ | Glassdoor

Grand Canyon University Phoenix Reviews

Updated March 23, 2017
240 reviews

Filter

Filter

Phoenix, AZ Area

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Grand Canyon University CEO Brian Mueller
Brian Mueller
146 Ratings

240 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Work life balance is almost non-existent in this position (in 10 reviews)

  • Upper management will have no problem not just constantly berating you, but also calling you out in front of everyone else (in 19 reviews)

More Pros and Cons

  1. "Adjunct Faculty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Adjunct Faculty in Phoenix, AZ
    Current Contractor - Adjunct Faculty in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand Canyon University as a contractor (Less than a year)

    Pros

    Great Students! They care about the work and want to learn!

    Cons

    Not a ton of direction for what you are teaching; however, you also have a great amount of latitude of what you get to teach.


  2. "Academic Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Academic Advisor in Phoenix, AZ
    Former Employee - Academic Advisor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Canyon University full-time (More than a year)

    Pros

    Working with the students is rewarding.

    Cons

    Lot of students a population of 394 to be exact. It can be overwhelming but rewarding to help the students.


  3. "Resident Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resident Director in Phoenix, AZ
    Current Employee - Resident Director in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grand Canyon University full-time (More than a year)

    Pros

    The campus is brand new. The benefits are actually pretty decent (with the exception of compensation).

    Cons

    Corporate structure is not ideal for higher education professionals.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Enrollment Rep-"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - University Enrollment Representative in Phoenix, AZ
    Former Employee - University Enrollment Representative in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Grand Canyon University full-time (More than a year)

    Pros

    Good benefits if you need a degree

    Cons

    Shady practices in recruiting students.

    Advice to Management

    Don't chase numbers recruitment numbers


  6. Helpful (2)

    "Know what you're getting yourself into"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Services Advisor in Phoenix, AZ
    Former Employee - Student Services Advisor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Grand Canyon University full-time (More than a year)

    Pros

    Co-workers were great, free tickets to their soccer/basketball home games.

    Cons

    As a Student Services Counselor/Advisor, when I was first offered the job I was under the impression that my main goal would be to work to secure my assigned students' academic careers.

    Wrong.

    The only things that end up really mattering to the Counselor/Advisor is student count and how much debt they have. You will end up calling up (the same) students who have been out of attendance at least every week, if not multiple times a week. A big portion of your job success is determined by how many people you can convince to come back to class, essentially putting you into a sales role. Don't get enough students back in a month? There go your stats for that month. The focus, and I can't emphasize this enough, is NOT on the success of your students but by how many you can get back to (probably) wracking up debt.

    On that note, the other emphasis I mentioned was the debt on your file. GCU suffers very badly from a rubber band effect. For example, when student numbers are declining, you're told to get as many back into class and let as much debt keep rolling on as you can. However, 2-3 months after that you start getting yelled at for how much debt there is, and you are typically given a very small window of time to play "Collections Agent" to try and bring it back down. This, of course, results again in losing a portion of your students. Also, the number of out-bound dials you make and your daily talk time are monitored very closely.

    Thus this negative cycle continues, again and again and again.

    On that note, if you are having a difficult time keeping up with this, watch out. Upper management will have no problem not just constantly berating you, but also calling you out in front of everyone else.

    Another thing of note, this is obviously a Christian School. I knew that going in, but I never really considered myself religious, but had no problem with that. All I will say is that if it becomes known that you're not a devoted Christian, certain things will NOT go your way as an employee. Either way they now make every new employee sign a form affirming their faith at time of hire, so it appears they're doing their best to weed out any of that anyway.

    Just know what you're getting yourself into. If you're wanting to become a Student Services Counselor/Advisor, just understand that a large portion of your time you will be playing both the roles of Sales and Collection agents on top of taking an almost constant barrage of inbound calls (of other counselor's students). If you can make this work for you, then great. All I know is that I wish I had this information before starting there, things might have been different.

    Advice to Management

    Practice what you (sometimes literally) preach. So much rhetoric is placed on "doing what's best for the student", yet I can't think of a single time where I was encouraged to truly, honestly, help any of them out over boosting up GCU's numbers. I really can't.


  7. "Six Months In- Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - University Counselor in Phoenix, AZ
    Current Employee - University Counselor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand Canyon University full-time (Less than a year)

    Pros

    Culture
    Mission
    Work Environment
    Tuition benefits
    Great rebuilding of community- sense of pride

    Cons

    Repetitive days/monotonous
    Commute
    Hard line to perform to monthly expectation


  8. "Operations Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Operations Technician in Phoenix, AZ
    Current Employee - Network Operations Technician in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Grand Canyon University full-time (More than 5 years)

    Pros

    Free College and good opportunities outside of IT

    Cons

    Underpaid, overworked. Poor decisions by management

    Advice to Management

    IT needs to expand like the rest of the company


  9. "Wonderful place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Engagement in Phoenix, AZ
    Former Employee - Student Engagement in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Canyon University full-time (More than a year)

    Pros

    Friendly community, growth opportunities, reasonable demands, clear and concise suggestions for improvement

    Cons

    flexibility is KEY here with the campus constantly changing


  10. "Curriculum Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Curriculum Developer in Phoenix, AZ
    Current Employee - Curriculum Developer in Phoenix, AZ
    Recommends
    Approves of CEO

    I have been working at Grand Canyon University full-time (More than 3 years)

    Pros

    Autonomy, flexible with schedule, work from home one day a week

    Cons

    Depending on your manager, can be micromanaged, often times we are just glorified secretaries.


  11. Helpful (2)

    "Not for everyone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Grand Canyon University full-time (More than a year)

    Pros

    One of few higher education employers in Arizona
    Enthusiastic student population

    Cons

    One of few higher education employers in Arizona.
    High turnover among faculty and staff--low pay for high work demands
    Poor or no training or professional development opportunities
    Events and games take priority over all other functions on campus, including instructional operations.
    Lack of basic information to the public and employees

    Advice to Management

    Care more about truly effective operations than spinning a positive image and burying critical flaws. Spot treating and paying faculty like community college instructors.



Showing 240 of 444 reviews
Reset Filters