Grand Canyon University Reviews | Glassdoor

Grand Canyon University Reviews

Updated July 16, 2018
602 reviews

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3.5
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Approve of CEO
Grand Canyon University CEO Brian Mueller
Brian Mueller
367 Ratings

602 Employee Reviews

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Pros
  • "Work from home available if you are successful at meeting your expectations" (in 25 reviews)

  • "GCU offers great benefits which includes a cost free education after 6 months of employment" (in 38 reviews)

Cons
More Pros and Cons

  1. "Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Phoenix, AZ
    Former Employee - Technician in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Canyon University part-time (Less than a year)

    Pros

    Very easy job, Free Coffee, Learned some useful technical skills, Great flexibility with scheduling for students.

    Cons

    None, I loved it here, just didn't get enough hours because of the student hour limit, but that's not their fault.

    Advice to Management

    Keep on training these kiddos well.

    Grand Canyon University Response

    Jul 19, 2018 – Talent Acquisition Analyst

    We are pleased to hear you loved your job! Equipping our students with real-world experience is very important to us. Grand Canyon University takes pride in preparing our students for their... More


  2. "Onboard process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Canyon University part-time

    Pros

    Easy to work through the hiring processes.

    Cons

    Online- won't get to know anyone

    Grand Canyon University Response

    Jul 18, 2018 – Human Resources

    Thank you for your feedback, we are glad to hear your hiring and onboarding process was positive.

  3. "University Development Counselor-Online"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Canyon University full-time (More than a year)

    Pros

    Good pay, excellent benefits, good programs and online programs had good reviews from students I worked with.

    Cons

    A UDC is more of a sales person than a counselor. The UDC gives advice and supports the potential students decision, but with monthly quotas it is all about getting leads and students enrolled with everyone having the same requirements, regardless of territory.

    Advice to Management

    Understand that all states and territories do not have the same opportunities for growth. Need more support at the executive, district, and state level by management.

    Grand Canyon University Response

    Jul 18, 2018 – Human Resources

    We are pleased to know you had a positive experience. Goal attainment is a vital part of measuring job performance like with many organizations. GCU strives to support our employees in their roles... More


  4. "Tech Suport Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Associate in Phoenix, AZ
    Current Employee - Technical Support Associate in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Grand Canyon University part-time (Less than a year)

    Pros

    The job gives you great experience in terms of knowing how to deal with people (communication). This is a valuable asset

    Cons

    This is a call center job. Pay is completely insufficient for the stress involved on the job.

    Advice to Management

    Please consider increasing the compensation for student workers to create an incentive to stay there (as GCU did before the increase in minimum wage)

    Grand Canyon University Response

    Jul 18, 2018 – Human Resources

    We are pleased to hear about the valuable professional development and skills you gained while working at GCU. GCU regularly evaluates our compensation and benefit package to remain competitive with... More


  5. Helpful (2)

    "Public Safety"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Public Safety/Campus Safety in Phoenix, AZ
    Former Employee - Public Safety/Campus Safety in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Grand Canyon University full-time (Less than a year)

    Pros

    Most of the campus safety officers I worked with are great people.

    Cons

    GCU administration love to flex their power and talk down to Public Safety. They made it very clear the rules do not apply to them because they are protected by pappy Mueller.

    Advice to Management

    You should really investigate how your admin staff works on main campus and how they do NOT practice being an ambassador of GCU. How hey have no regard to driving on campus and when approached to enforce the rules set by Mr. Mueller, they throw the admin card at campus safety, yell and scold in front of students and staff. They remind us they are admin and hey can just stop at the booth and hold traffic, which leads to issues with why we let this person stop there and not let the next. Also, when we ask to speak to them, they ignore us and walk away yet want us to stop what we are doing to help them. They are very unprofessional and disrespectful. I am currently an officer with the Department of Corrections and have more respect from the inmates than we received from your GCU administration staff.

    Grand Canyon University Response

    Jul 18, 2018 – Human Resources

    Thank you for your response. GCU is glad to hear that you enjoyed working with your former coworkers. GCU works to promote a collaborative and productive work environment for our staff. If we... More


  6. "Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Canyon University part-time

    Pros

    Christian Based University with outstanding community, Supportive team, Many options

    Cons

    Constant changes makes things hard

    Grand Canyon University Response

    Jul 18, 2018 – Human Resources

    Thank you for your input! We are glad to hear about the many options you had as an employee at GCU and the outstanding and supportive community you experienced. As GCU grows, your feedback is... More


  7. "Tutor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand Canyon University part-time

    Pros

    Great people here, easy job!

    Cons

    Not much room for advancing.

    Grand Canyon University Response

    Jul 18, 2018 – Human Resources

    Thank you for your feedback, we are glad to hear you enjoy the team you work with! GCU values the contributions that each individual makes. We understand that each department is different, and some... More

  8. "Junior Counselor (Active Student Position)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Canyon University part-time (Less than a year)

    Pros

    Working with other students allowed for friendships. Talking with excited prospective students was rewarding.

    Cons

    Monotonous. Difficult to enjoy phone calls with prospective students that show little to no interest. Require sticking to the script, which can be difficult, especially when given on the phone with someone who does not want to be contacted and does not want to remain on the phone.

    Grand Canyon University Response

    Jul 18, 2018 – Human Resources

    We are glad to hear you that you find your position to be a rewarding experience. GCU counselors are actively engaged with prospective students that have expressed interest in attending the... More


  9. "Grand Canyon University - Great Opportunity!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand Canyon University full-time

    Pros

    Great environment. Excellent pay over time. Good benefits. One of the best companies in AZ.

    Cons

    Repetitive work. Challenging to consistently maintain enrollment requirements.

    Grand Canyon University Response

    Jul 18, 2018 – Human Resources

    Thank you for your feedback. We are glad to hear that your pay, benefits and work environment meet your standard of excellence. As with many organizations, goal attainment is an important part of... More


  10. "Community at a Central Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Help Desk Technician
    Former Employee - IT Help Desk Technician
    Recommends
    Approves of CEO

    I worked at Grand Canyon University part-time (More than a year)

    Pros

    - GCU is focused on making sure you adapt and connect with your teams
    - Very personable Directors that will lead by example
    - Encourages growth in your department
    - Great scheduling and flexibility

    Cons

    - Still in development/growth stage to become great
    - Decisions can tend to be made due to the bureaucracy rather than being the right option

    Grand Canyon University Response

    Jul 18, 2018 – Human Resources

    We are glad to hear that your professional growth and development was fostered during your time as an employee at GCU. We want all employee’s to be successful in their role and know they have a voice... More


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