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Grand Canyon University Reviews
Updated Dec 4, 2023
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Found 1,263 of over 1K reviews
69% Recommend to a Friend
81% Approve of CEO
Found 1,260 of over 1K reviews
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Recommend to a Friend
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Brian Mueller
725 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "Do not always get classes on a consistent manner and times the classroom sizes are very low causing low pay." (in 82 reviews)
- "bad upper management, no consistency among other counselors, bad students who dont care about school and get money and leave" (in 23 reviews)
- "There are some good managers but they are outweighed by all the UOP mentality managers." (in 21 reviews)
Ratings by Demographics
This rating reflects the overall rating of Grand Canyon University and is not affected by filters.
- 5.0Oct 27, 2023University CounselorCurrent Employee
Pros
Work from home, coworkers, benefits
Cons
Pay is a little low
Grand Canyon University Response2moGCU regularly evaluates our compensation and benefits package to remain competitive with other employers. Many of our employees appreciate the generous benefit package which includes up to 100% tuition reimbursement.
- 3.0Nov 26, 2023Campus Safety OfficerFormer Employee, more than 3 yearsPhoenix, AZ
Pros
* Great pay once you make supervisor or above, but hard to survive on a Campus Safety Guard pay. * I appreciated the tuition benefit to go back to school. * Other benefits, like the medical, was great. * I had some really good managers who supported their teams. * The Campus Safety department is very supportive of their team when they are sick or have an emergency event in their lives.
Cons
* Toxic work environment. * They run off good managers, and keep the "yes men." * Most of the management is just looking out for themselves, at the expense of their team. * Training is a joke, and those who try to fix the system are run off. * There is little opportunity for advancement. You can go from guard to supervisor, but it is nearly impossible to go beyond that.
Grand Canyon University Response2wThank you for taking the time to leave this review and your dedicated years at GCU. First and foremost, we are saddened to hear that your experience was not as positive as we would have hoped. Creating a healthy and supportive work environment is a priority for us, and your feedback is invaluable in guiding our efforts for improvement. Training is an essential function of creating successful employees. We actively review our training programs to ensure they are comprehensive, accessible, and effective. Concerning advancement opportunities, we value the growth and development of our employees. We strive to evaluate our existing processes and identify ways to make advancement more transparent and accessible. We want to ensure that all team members have clear paths for career progression within the organization. Thank you again for taking the time to leave this review. We wish you the best in your future endeavors.
- 4.0Dec 4, 2023Security GuardCurrent Employee, more than 3 yearsPhoenix, AZ
Pros
Not a bad job, but doesn't pay worth a darn. The ling-promised pay increase has not happened, and may not. Annual raise, but that's it. Oh, and a Christmas Bonus.
Cons
The basic rate of pay is not good.
- 3.0Nov 30, 2023Enrollment CounselorCurrent Employee, more than 5 yearsPhoenix, AZ
Pros
There was a great opportunity for overtime.
Cons
If you don't have the right manager, its not an ok place to be.
- 3.0Sep 28, 2023Campus Security OfficerFormer Employee, more than 8 yearsPhoenix, AZ
Pros
Great atmosphere and co-workers. University growth produces opportunities to develop new skills constantly and at a demanding pace.
Cons
Most Initiatives from the top do not seem well planned out, they are just demanded from on high, then the chaos rolls downhill from department heads to the front-line employees. Burnout and demoralization are common among all staff who do not feel heard in any decision-making processes that affect them. Additionally, due to the tuition benefit carrot, salaries remain low to the point of being noncompetitive in the current market, leaving staff to work three times as hard due to lack of assistance.
Grand Canyon University Response3moGCU regularly evaluates our compensation and benefits package to remain competitive with other employers. Many of our employees appreciate the generous benefit package which includes up to 100% tuition reimbursement. We are disappointed that GCU was not able meet your expectations as an employer. Thank you for providing your feedback.
- 4.0Nov 22, 2023Academic LeadCurrent EmployeePhoenix, AZ
Pros
The joy of tutoring students
Cons
Am only paid minimum wage
Grand Canyon University Response2wThank you for taking the time to leave your review. We love to hear that you are enjoying working with our students on a first hand basis. GCU regularly evaluates our compensation and benefits package to remain competitive with other employers. If you have any further concerns we encourage you to speak with your current supervisor or our HR team.
- 5.0Nov 16, 2023Student WorkerCurrent Employee, more than 1 yearPhoenix, AZ
Pros
Fun, easy, laid back , good hours
Cons
Minimum wage , can be slow, work load can be boring
Grand Canyon University Response2wThank you for taking the time to leave a review. We hope you are enjoying your student worker position with us! The starting hourly wage rate for all student worker positions will be the Arizona minimum wage. Future pay increases will be implemented automatically as mandated by Arizona Law. For more information regarding this policy, please contact your manager or the HR Service Center.
- 4.0Nov 9, 2023Customer Support RepresentativeCurrent Employee, more than 8 yearsPhoenix, AZ
Pros
Good pay great atmosphere beautiful campus and love the students. Benefits are good. 401k is good.
Cons
Communication is not well from some managers.
Grand Canyon University Response3wThank you for your continued years of service with GCU. Communication is an area we are always seeking to improve upon. Your feedback is valuable and can help us with those efforts.
- 4.0Nov 14, 2023Campus Security OfficerCurrent EmployeePhoenix, AZ
Pros
Good company, good teamwork, good tuition benefits
Cons
Salary is very low and doesn't increase substantially
Grand Canyon University Response3wGCU regularly evaluates our compensation and benefits package to remain competitive with other employers. Many of our employees appreciate the generous benefit package which includes up to 100% tuition reimbursement.
- 2.0Jul 2, 2023Enrollment CounselorCurrent Employee, more than 1 yearLos Angeles, CA
Pros
flexible schedule some what dependent on your direct manager....
Cons
Overall, terrible benefits, and leadership, they don't care about the employees. The retirement and health benefits are geared toward those working in Phoenix, AZ, and the bigwigs not those in the field. Everything is the same as a person working in Ohio or LA, doesn't matter that the cost of living is 10X greater in some areas. Very high turn over job because of these factors. It is very sales person with monthly quotas and annual quotas to meet. The training is ridiculous, you fly to Phoenix for a week and pay for all your own meals daily and wait for over a month (or more) for reimbursement. The trainers don't teach you any relevant things that you will use in the field... waste of time and resources.
1Grand Canyon University Response5moWe're sorry to hear that the training provided did not meet your needs. If you have a specific area of concern, we would recommend that you speak with your manager, as they may not know that there is a gap in training or area for improvement. Ideally, we'd like to see people continue their careers here at GCU & grow within the Lope family. However, we understand certain roles may not be the best fit or have limited opportunities for advancement. We are very proud of staff who move on professionally within their chosen career field. As with many organizations, goal attainment is an important part of measuring job performance. GCU wants you to be successful in your role and we encourage you to work closely with your manager.
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Grand Canyon University Reviews FAQs
Grand Canyon University has an overall rating of 3.7 out of 5, based on over 1,393 reviews left anonymously by employees. 69% of employees would recommend working at Grand Canyon University to a friend and 66% have a positive outlook for the business. This rating has been stable over the past 12 months.
69% of Grand Canyon University employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Grand Canyon University 3.9 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Grand Canyon University to be career development, coworkers, benefits and the cons to be senior leadership, culture, management.
