Grand Canyon University Reviews in Tempe, AZ | Glassdoor

Grand Canyon University Tempe Reviews

42 reviews

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Tempe, AZ

2.9
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Grand Canyon University CEO Brian Mueller
Brian Mueller
32 Ratings

42 Employee Reviews

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  1. "Finance Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Division Lead Finance Counselor in Tempe, AZ
    Former Employee - Division Lead Finance Counselor in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Canyon University (More than a year)

    Pros

    Great leadership, great benefits, awesome opportunities

    Cons

    Co workers can sometimes be challengind


  2. Helpful (1)

    "Sales Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Counselor in Tempe, AZ
    Former Employee - Enrollment Counselor in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Grand Canyon University full-time (More than a year)

    Pros

    Good salary for the job you do. People there are mostly friendly, flexible schedule (6-3, 7-4, 8-5).

    Cons

    Won't get a job there unless you know someone. A lot of people there are former Uuniversity of Phoenix employees. Some managers don't care how you enroll students and are aware that the students just want that financial aid check because they too have to meet their sales goals. You have to pay for your own team builders and make up time for them with PTO.

    Advice to Management

    Pay for the team builders, give the employees the paid time off for them especially if it's required once a quarter to have them.

  3. Helpful (1)

    "Great team, good management, decent pay, poor job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Counselor in Tempe, AZ
    Former Employee - Enrollment Counselor in Tempe, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Grand Canyon University full-time (Less than a year)

    Pros

    My team was the best part of working here - always joking around and helping each other out

    Cons

    Unless you want to sit in front of a computer and call the same people daily while not using your brain, this job is not for you.


  4. "Great Place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Doctoral Specialist in Tempe, AZ
    Current Employee - Doctoral Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand Canyon University full-time (More than 3 years)

    Pros

    Lots of time off, flexible work schedules

    Cons

    Pay could be a little better


  5. Helpful (2)

    "Enrollment Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Counselor in Tempe, AZ
    Former Employee - Enrollment Counselor in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Grand Canyon University full-time (More than 3 years)

    Pros

    Began as friendly environment. Atmosphere changed all about the numbers. Not about best interest for students or employees.

    Cons

    Environment has changed everyone out for themselves. Management not tolerable of persons with disabilities.

    Advice to Management

    Be responsible for their actions.


  6. Helpful (11)

    "Manipulative Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Counselor in Tempe, AZ
    Current Employee - Enrollment Counselor in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Grand Canyon University full-time (More than 5 years)

    Pros

    Good benefits, 401k, Opportunity for work life balance, great pay for people new in the field.

    Cons

    Every quarter the staff are lied to (the carrot is dangled) about upcoming opportunities or benefits that never materialize. False deadlines are given only to have such benefits vanish and a new incentive is promoted for the next 90 days. There is a definite unevenness about the distribution of wealth and you are NOT paid based on your performance. Some of the lower earners are some of the highest performers here. ALL EMPLOYEES ARE NOT TREATED EQUAL.The pretense that tenured employees are paid higher stops after the 2 year mark then there is NO incentive to stay on board any further.

    Advice to Management

    Stop lying to your employees. The longer tenured employees have heard the same cycle of financial promises year in and year out about how you would LOVE to give them a significant raise but weren't able to, how you are working on it VERY hard this time and it just might happen. It is in poor taste to string people along with the thought of a significant increase only to disappoint them a week before it is supposed to be implemented....EVERY YEAR!!!


  7. Helpful (3)

    "Can you say "micromanaged"?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook

    I worked at Grand Canyon University full-time

    Pros

    Nice coworkers and liberal vacation time (unless you use PTO you do NOT get winter break with the rest of the campus)

    Cons

    Micromanaged - BIG TIME
    Prepare to do 2 people's job for ONE salary
    Faculty are expected to be available to students 24/7 by cell phone and to work 60+ hours a week
    Faculty are expected to LIE to online students about how many students they teach at one time (over 100 per 6 weeks, but tell the students "23")

    Advice to Management

    TRUST your professionals to do their job without breathing down their necks and allow them to have a LIFE outside of work!

  8. "Doctoral Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Doctoral Specialist in Tempe, AZ
    Former Employee - Doctoral Specialist in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Grand Canyon University (More than a year)

    Pros

    Regarding GCU Online, I can only list potential education benefits as a pro. It is a terrible environment for staff.

    Cons

    The reviews I have read are accurate in regard to GCU Online. GCU is a private, for-profit university attempting to appeal to students as a "Christian" university. I saw nothing in online management I would define as "Christian" in the treatment of employees. Working at the ground campus may be different.

    It was to GCU's detriment that Mr. Mueller was wooed away from UOP/Apollo Group. Not only did he bring his cronies with him, he has and is creating another UOP where he is the supreme ruler and is surrounded by the minions of his choosing.

    Working in the Doctoral College, Enrollment Counselors were required to be articulate and educated. However, leadership spent the majority of time in the office patrolling the area to ensure no one had a mobile phone out or was eating anything more than a snack at his or her desk. Enrollment is a call center with a call center mentality. Unreasonable expectations of sales and solicitation calls and dismissal of employees for legitimate medical reasons. I saw this occur on multiple occasions. At no point were employees offered FMLA if ill, they were terminated.

    In addition, there are absolutely NO admission requirements for entry into a doctoral program. The ONLY admission requirement is the ability to pay, typically using Title IV funding (Student Loans). Prospective doctoral students planning to invest a substantial amount of money into an education NEED to consider the value of the degree conferred.

    GCU is an institution not about education; it is about making as much money as possible. I urge anyone looking for a good university to look at other institutions. If a private Christian university will treat its employees poorly, I find it hard to believe students are a priority.

    Advice to Management

    Clean house. Terminate Mr. Mueller and his cronies. Hopefully the Governmental Accounting Office (GAO) and the Department of Education (DOE) will investigate GCU Enrollment practices.


  9. Helpful (6)

    "Doctoral professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Doctoral Admission in Tempe, AZ
    Former Employee - Doctoral Admission in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Grand Canyon University full-time

    Pros

    Great marketing. Attractive buildings. Nice campus

    Cons

    Phoney Upper Management. They talk the talk, but rarely walk the walk. People feared for their jobs. Upper Management would go into meetings and go into "screaming" tirades. People knew that anyone that the CEO brought with him from university of Phoenix had better not tick them off, because they would find a reason to get rid of you. they would complain about "Washington" being against their "for profit" status. Not the kind of thing for a religious university should be doing. Bashing our National leaders is not something that should be embraced in group meetings. Their pay is pathetic. They are spending way too much money on buying our apartments that house Phoenix's poor, and purchasing country clubs is a joke!

    Advice to Management

    Mueller should have been prohibited from bringing his cronies with him.


  10. Helpful (5)

    "Another For-Profit University"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Counselor in Tempe, AZ
    Former Employee - Enrollment Counselor in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grand Canyon University full-time (Less than a year)

    Pros

    Tuition benefits, 401K, health benefits and earn up to 3 weeks of vacation.

    Cons

    The leads are so bad I was told it was good idea to enroll people with no computer who were accessing computer through a helpless shelter or hospice. The leadership there is a joke as its University of Phoenix old directors and manager transferring over and ruining that place. The leads you get have been called a hundred times and new leads are very rare. What was great university is now financial aid sucking institution where these people pay for an over price degree that will have no way to pay it back.

    Advice to Management

    Hit the reset button as GCU absolutely sucks!


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