Grand Circle 163 Reviews | Glassdoor

Grand Circle Reviews

Updated February 20, 2017
163 reviews

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Full-time Part-time

2.1
Star Star Star Star Star
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Alan E. Lewis
102 Ratings

163 Employee Reviews

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Pros
Cons
  • Open and Courageous communication is only allowed if it supports the owners beliefs (in 17 reviews)

  • Thriving in change" equates to "shut up and accept it" (in 10 reviews)

More Pros and Cons

  1. "Sales Travel Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Grand Circle full-time (More than a year)

    Pros

    Get a chance to travel the world

    Cons

    Can't travel until you worked there a year

    Advice to Management

    Learn how to talk to people


  2. "Don't be fooled by recruiters and initial interviews, this place is toxic."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Management in Boston, MA
    Former Employee - Marketing Management in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grand Circle full-time (More than a year)

    Pros

    I was able to take a couple of good trips.

    Cons

    Manipulative management from the top down. The owner has ripped women and men apart in front of people, then sends the women flowers, it's called mental abuse. Think Jekyll and Hyde. His imbalance trickles down through every level of of this company. Trust your gut, no matter what recruiters tell you.


  3. "Traveler Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Traveler Support in Boston, MA
    Current Employee - Traveler Support in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand Circle full-time (Less than a year)

    Pros

    Commuter Rail pass reimbursed at 75%
    Excellent work environment with tons of support.
    Opportunities for advancement are like non other.
    Focus on values assists in associated development at work and in life.

    Cons

    During busy times can be required to do mandatory overtime.
    A lot of turnover however, they focus on keeping and promoting top talent.

    Advice to Management

    Call center management is supportive and extremely valuable. Keep advocating for associates.


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  5. Helpful (13)

    "For the love of god don't work here! 4 thumbs down!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative
    Current Employee - Call Center Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grand Circle full-time (More than 3 years)

    Pros

    The company attracts top talent, and you meet great people. The company pays well and does have good benefits. The trips we sell are great.

    Cons

    The top talent that is attracted is too smart to stick around for more than a year. The company does not care about you in any way shape or form. I am not sure how the trips we offer are successful because the inner workings of the company are a disaster.

    Below sums up the company best.
    "Unfortunately, many of us have watched executives, out of touch with their markets and what customers want and clueless how to motivate their employees, make bad decisions over and over again. It only results in more suffering for their employees. In these companies, we see passionate people with crushed souls. These companies do not know how to recognize and use real talent. Brilliant young minds do not want to stay in environments like this. They do not want to pay the price for bad decisions outside of their control. They have to think about their own futures when they feel the company has no interest in them."

    Advice to Management

    Find a new job. The owner speaks of change and open communication but he does not practice it. The only thing that changes is the name of the CEO every 6 months.


  6. Helpful (9)

    "Worst Job I Ever Had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Boston, MA
    Current Employee - Marketing in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grand Circle full-time

    Pros

    Travel Benefit and vacation time are good; there are some good people here, but not many. Most people have become lemmings in an unrealistic, bullying envirnment.

    Cons

    The CEO is the worst I have ever worked for in my life and that's saying a lot. Want to do the company a favor? He should quit and hire someone who will turn this place around and make it a company that actually values it's employees. I dread going to work every day because of him, period. It is such a toxic environment that I am counting the days until I can find a new job!

    Advice to Management

    Tell the CEO to Quit.


  7. Helpful (5)

    "Air Sales Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Grand Circle (Less than a year)

    Pros

    Potential growth opportunities for the right person

    Cons

    Metric madness Call Center. Focus on metrics can hamper ability to fully service clientele in a realistic manner. Pressure to perform makes job uncomfortable.

    Advice to Management

    Lighten Up. Owners seem to be extremely philanthropic , but the out of college management has their own ideas of running the place.


  8. Helpful (10)

    "Call Center Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grand Circle full-time (More than 8 years)

    Pros

    Travel opportunities were great.... used to be that you worked with some really passionate and dedicated co-workers, but a lot of them seem to have been shown the door!

    Cons

    Where to start! Micromanagement, can't settle on any one strategy, constantly changing goals and priorities. The biggest problem is the sense of fear, driven directly from the top.


  9. Helpful (12)

    "Turn Around, Run Far and Run Fast Dude!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grand Circle (Less than a year)

    Pros

    Nice in-house perks: acupuncture, chair massage, yoga, nicely equipped gym. The travel benefits are good, but I was not there long enough to partake. Nice location in Boston.
    Some very good people.

    Cons

    Employees (associates) fearful of upper management, especially of Alan Lewis. If you are not a sycophant don't accept the offer. "Open & Courageous Communication" goes one way -- DOWN. Don't stand your ground if you are being belittled and treated like a child -- you will be shown the door. Extremely high attrition rate, both from voluntary and involuntary separations. Associates are not tech-savvy in any sense of the word. Made suggestions to increase password complexity, and new hire IT Training -- it was deemed too hard for the associates to understand. There is no standard way of doing anything and it is very frustrating. You will be told there is a standard, but exceptions abound.

    Advice to Management

    There is no reason to change your minds with the frequency that is is currently done. Practice what you preach. Open & Courageous communication should go both ways.
    Associates should not walk on eggshells around any of you. Getting projects done correctly the first time should be of paramount importance. If you push to get a project done quickly, and micromanaged mistakes will be made. Relax!


  10. "Travel Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant
    Current Employee - Travel Consultant
    Recommends
    Positive Outlook

    I have been working at Grand Circle part-time

    Pros

    Free/discounted trips after one year

    Cons

    High call center pressure. constant analytics


  11. Helpful (6)

    "Make the best of it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Boston, MA
    Former Employee - IT Project Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Grand Circle full-time (More than 3 years)

    Pros

    Travel benefits are like no other. Taking advantage of it is a must!

    Can be a fun company if you make friend with the right people

    A lot is expected with limited time. The extra work is ok with the right $ and travel benefits but when that was removed it became pointless.

    Cons

    Everyone alway have their guards up and ready to cover themselves at someone else's expense.
    They revamped their benefits and took away a lot of things.
    Sabbatical was taken away for no good reasons under short notice
    Travel benefits were modified and became limited.



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