Grand Circle Travel Reviews

Cons

I have no cons to express at this time.

Cons

well the con is that it's hard work!! NOTHING WORTH HAVING COMES EASY. The industry is ever-changing and ever-evolving. Things change frequently because they need to. We need to keep up with industry standards as well as the expectations of our travelers. You need to be the type of person that is very self aware, open to receiving feedback, and remain positive in times of challenge.

Cons

Everything about the owner makes this place unimaginably difficult to work at.

Cons

Cult-like leader and followers.
This place reminds me of the current white house not in a political sense, but just the chaos and revolving door. I liked my co-workers but every week seemed to bring a head-spinning new story of turnover. The owner is not a conventional CEO and he makes a dizzying number of changes that make no sense (remind you of someone?). I can't even remember the number of managers I had. When teams have this level of turnover, they don’t work effectively.

Expect to kiss butt in order to get ahead.

I don't understand the 4-5 star positive reviews, they seem planted by people in the company calling the low reviews fake news. I didn't believe the poor reviews when I first started, I just assumed it was a few disgruntled employees. I wish I had. Don't make the same mistake! I should've left this place sooner, but I'm glad that I did. It's like getting out of a bad relationship, you don't know how bad it is until you're out of it. You lose skills every day that you remain in this place.
Don't even get me started on the call center and customer support, I can't even tell you how bad those poor guys had it.

Cons

There is an intense amount of pressure, including weekly personal reviews from day one, in which they always inform you they might fire you. Seriously. From day one, they're like, "if we fire you, you'll know it's coming."

Cons

I wish I listened to the reviews before I started working here. The schedule is horrible. In your interview they will try to sugarcoat it and say its flexible. Next thing you know, you're working 10-12 hour days as a requirement. Upper management has no idea what they are doing. Their resolution to everything is just to fire people. Constant overtime and no flexibility for a job that likes to brag about not being a 9-5.

Cons

The rest of the company may not be that bad- but the. Call Center is like a poorly run prison. There is no job security because even though there aren’t enough people to answer the phone, people are getting fired almost daily. Your management team is constantly changing because the owner can’t make up his mind about what he wants and as far as call center leadership, fires anyone good. The customers you talk to are going to yell at you for things that aren’t in your control like the owner changing how much discount they can get for paying early because he is trying to save a buck. Even though you get a lot of pto you can never use it because there aren’t enough people working. You will always be on mandatory overtime and if management gives you 2 hours of extra time a week where you are getting screamed at instead of the 4 or 8 hours they really need they act like it’s the biggest gift in the world even though it’s there fault that there is never enough staff so the rest of us have to do overtime. Alan promotes the least experienced people to be in charge of the call center so it’s no surprise people are leaving. Don’t find out for yourself, it’s as bad as all the reviews say. Just say no.

Cons

This department along with Sales & Air has a revolving door. As soon as you get hired and finish your training, most of the staff leave. Classes start out 14 or 16 and 3 months later there down to 5 or 6 from original class. There is a new class every 4 weeks...think about that for a moment. They know people are going to leave and its not 2 or 3 its 9, 10, 11. The management does not retain employees, everyone can and will be replaced. Alan Lewis should put his energy into retaining employees and instead of having training class after training class....Great Idea! won't happen. Management is to busy changing policy left and right. They need to upgrade the customer service department it's a complete mess, old desk,old computer/screen, headsets are disgusting and they go missing like your chair. Forget about having a decent chair to sit in and you need it because you will be sitting for 8 hours or more. The supervisors monitor everything you do, how many times you use bathroom, socializing (not acceptable), don't exceed break times 15 mins. a.m and p.m. and lunch is 30 mins forget about going out for lunch sit in the lunch room and enjoy your 20 mins of social time. You will work you regular shift and then mandatory OT is required (2 to 4 hours) and then they reach out for more volunteers to work additional hours. You will have no life....NONE. The shifts suck and you get 4 paid holidays. Once on the phone with customers 85% are nasty, yelling and screaming about one thing or another (change in policy, flight information, discounts and don't expect the customer to be able to do anything and I mean anything on their own). You will be jumping from computer screen to computer screen. You may have 6 or 7 windows open at a time. A simple task but you are expected to walk a customer through changing their pop up screen setting - seriously. They always want to talk to a Supervisor but you are told to get back on the phone and deal with it. I have seen my co-workers in tears after speaking with unsatisfied customers. All you have to do is go on-line and read reviews for this company. Another joke is the vision, mission and values. They keep expecting more and more from you they are always adding additional stuff to your already full plate. The motto is if it ain't broken, then don't fix it. REALITY IS ....IT IS 100% BROKEN, BUT KEEP POUNDING THE REPS INTO SUBMISSION. I liked it in the beginning thought it was good but you slowly begin your descent into hell. CONS far out weigh the PROS!!!!!!!!!

Cons

- As with any company there are some strong cliques/politics.
- The culture is very different and unique from other organizations, and takes some time to learn.
- The performance reviews are too frequent, bi-yearly would be more appropriate and more accurate as a result.
- Some of the travel perks change on a whim.
- At times individuals that are good people but that are under-qualified and or inexperienced are promoted. This eventually leads them set-up for failure.

Cons

-Much of the high level management and CEO do not consistently live out the values.
-Many company policies and benefits are inconsistent and can change at any time.
-Bad behavior is overlooked if you are a 'favorite/emerging leader' of the CEO/GCC, often times being rewarded rather than being reprimanded.
-The performance management is not well executed or very clear. It is too frequent, not allowing enough time to truly show growth, and it seems to be cherry-picked ratings dictated by opinions of those who do not interact directly with the teams/associates.