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Grand Circle Travel

Engaged Employer

Grand Circle Travel

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Grand Circle Travel Reviews

2.8

45% would recommend to a friend

(414 total reviews)

CEO Brian FitzGerald

Brian FitzGerald

39% approve of CEO

Ratings by category

3.5

Compensation and Benefits

3.2

Career Opportunities

3.1

Diversity & Inclusion

2.7

Culture & Values

2.4

Work/Life Balance

2.4

Senior Management

Ratings distribution

5 stars

12%

4 stars

13%

3 stars

17%

2 stars

22%

1 star

36%

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Found 414 of over 462 reviews

Updated Nov 27, 2023

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "The benefits are good (mbta passes pre(in 62 reviews)
  • "The people you work alongside are great people who ended up there the same way you did and empathize with how bad things are.(in 40 reviews)
  • "Travel benefits can be good but you will need to want to take guided tours for your vacations.(in 29 reviews)
  • "The pay is good to control you and never think of leaving(in 21 reviews)
  • "Salary is good and comes on time.(in 15 reviews)
Cons

Ratings by Demographics

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This rating reflects the overall rating of Grand Circle Travel and is not affected by filters.

    1. 5.0
      Nov 16, 2023
      Traveler Support Associate
      Former Employee, less than 1 year
      Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice office location. Some perks.

      Cons

      Micromanaged, stuck on phone with very few breaks. It is a call center so its to be expected.

      1. 2.0
        Nov 13, 2023
        Sales Representative
        Former Employee, more than 1 year
        Boston, MA
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Most customers are easy going and can be upsold.

        Cons

        Incentive goals change monthly, the longer you are there and better you perform the harder the goal with increase in payout. At the end of the day, it's a call center with a bonus if you got goals not a sales job

        1
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        1. 3.0
          Nov 16, 2023
          Associate
          Current Employee, more than 10 years
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Co-workers, Travel, Opportunities to give back, Office activities, Benefits, Challenging

          Cons

          Management, Favoritism (consideration is given but not to everyone), Mistrust of associates

          1
          1. 1.0
            Nov 27, 2023
            Call Center Representative
            Former Employee
            Boston, MA
            Recommend
            CEO Approval
            Business Outlook

            Pros

            None at all what so ever

            Cons

            Worst job ever, seriously toxic .

            1. 1.0
              Oct 12, 2023
              Air Travel Agent
              Former Employee, less than 1 year
              South Boston, MA
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Pay is ok, benefits are ok.

              Cons

              Make sure you review your paystubs, the like to skim. They think their tough because they are irish and their outaded idiologies. Very racist place. Definitely tides to the Irish Ctiminal enterprise, as most are federal, meaning agents, judges, informants, control many state and federal programs. They turn people of other races against each other. Dog trainning tactics, They hire and train example class of 10-15, but give it 6 months to a year maybe one is left. and much much more.

              1
              1. 3.0
                Nov 8, 2023
                Area Manager
                Current Employee, more than 5 years
                Boston, MA
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Lots of opportunity for growth

                Cons

                Work life balance was not ideal

                1
                1. 1.0
                  Aug 4, 2023
                  Traveler Support Specialist
                  Former Employee, less than 1 year
                  Boston, MA
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Opportunities for growth within the company, reasonable starting salary, opportunities for travel with the company, good benefits.

                  Cons

                  This is a company that is very quick to turn on employees. They will fire people quickly if that person struggles even a little bit at the beginning of their time at this company. They do not give some people proper chances to prove themselves as employees, they are too impatient with them. It seems like this company does not understand that their employees are human beings and not robots. New employees have to learn a lot of information prior to beginning their roles, and it cannot be expected that everyone will adapt straight away, it takes time to learn. This company is far too strict with its employees, including being too rigid about punctuality. Employees will have penalties against them for missing time off work for all reasons to miss work excluding paid time off, they will receive penalties for going to the Doctor. This is a company that does not treat its employees very well. I strongly advise against working here.

                  1
                  1. 5.0
                    Jul 25, 2023
                    Travel Counselor
                    Former Employee, less than 1 year
                    Boston, MA
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Great travel benefits with the company after a year. Lots of free food and events to show appreciation for workers. Always trying to help out the countries we travel to when going through turmoil.

                    Cons

                    As you work with the elderly retired folk on the phones keeping your numbers ( call lengths) can be a bit difficult sometimes. Would sometimes get calls back to back even if it was very slow. As soon as 1 person was in the queue to speak with someone it would always go to me or someone else ever though there were 40+ people ready to take calls.

                    1. 5.0
                      Dec 18, 2022
                      Sales Associate
                      Current Employee, more than 3 years
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      The benefits are great - generous PTO that increases quickly; quarterly travel deals for employee & guest; ability to work from home; 401K; medical/dental; $500 employer match for non-profit contribution of your choice; personal growth contribution; on-site gym, reiki and personal fitness; regular perks for in-house and homeworkers (raffles, parties, free lunch, etc). I started just before the pandemic and truly loved my job so I was happy to return after things started getting back to 'normal.' Granted everyone in the travel industry was still figuring out how to navigate this 'new normal' and there were hiccups, but I really feel that (most) managers and sups do a good job and want everyone to succeed. And you can make a LOT of money if you do. I love talking with the travelers - they are educated, active, adventurous - and most are a pleasure to deal with. Like any job, there will be difficult customers and difficult situations, but for me the glass has always been pretty full.

                      Cons

                      The KRA system of commission is outdated and challenging, esp True Personalization (you get dinged if travelers don't 'personalize' their trip in one way or another) so an agent may have brought in lots of money and had fantastic sales, but if a handful of customers don't personalize (or take travel protection, extensions, etc) you could end up not making any commission that month. That seems completely unfair and outside the industry standard.

                      2
                      1. 5.0
                        May 22, 2023
                        Sr. Associate
                        Current Employee, more than 3 years
                        Boston, MA
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        I have been fortunate to work at GCC for a few years, and it has been a thrilling ride, filled with numerous opportunities for personal and professional growth and some challenges to keep things interesting. The fast-paced and ever-changing nature of the travel industry will keep you on your toes. You will be encouraged to take risks and to learn from your mistakes. I've learned, traveled, and developed alongside this company. I highly recommend it to individuals seeking to challenge themselves.

                        Cons

                        There is always a lot happening very quickly - it can be tough to plan ahead at times

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                      Grand Circle Travel Reviews FAQs

                      Grand Circle Travel has an overall rating of 2.8 out of 5, based on over 462 reviews left anonymously by employees. 45% of employees would recommend working at Grand Circle Travel to a friend and 42% have a positive outlook for the business. This rating has decreased by -18% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Grand Circle Travel employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Grand Circle Travel. This rating has decreased by -7% over the last 12 months.

                      45% of Grand Circle Travel employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Grand Circle Travel 2.4 out of 5 for work life balance, 2.7 for culture and values and 3.2 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Grand Circle Travel to be management, career development, benefits and the cons to be workplace, senior leadership.

                      Popular Careers with Grand Circle Travel Job Seekers

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                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Customer Service

                      can you give me some tips on how to successfully pass an interview for a customer service job as a 17 years old?

                      1
                      0 Comments

                      HR Generalist

                      If asked what type of management style to you prefer? How do you feel about micromanagement? How do you answer this professionally? Nobody likes micromanagement so why ask? Maybe bc the manager there does?

                      4
                      2 Comments

                      Morgan Stanley

                      In an interview is it a good practice to draw examples for answering situational questions from the most recent and relevant experience or should I draw examples from other previous experiences as well?

                      3
                      0 Comments

                      Glassdoor has 462 Grand Circle Travel reviews submitted anonymously by Grand Circle Travel employees. Read employee reviews and ratings on Glassdoor to decide if Grand Circle Travel is right for you.