Grand Circle Travel Reviews
45% would recommend to a friend
(414 total reviews)
Brian FitzGerald
39% approve of CEO
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Found 414 of over 462 reviews
Updated Nov 27, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people you work alongside are great people who ended up there the same way you did and empathize with how bad things are." (in 40 reviews)
- "Travel benefits can be good but you will need to want to take guided tours for your vacations." (in 29 reviews)
- "Mind games, verbal abuse, turn on people on a dime, everyone out for themselves, all because of poor management." (in 21 reviews)
- "Only come to work for this place if you like being made to feel stupid and belittled by upper management regardless of how good you know your job or perform it." (in 18 reviews)
Ratings by Demographics
This rating reflects the overall rating of Grand Circle Travel and is not affected by filters.
- 5.0Nov 16, 2023Traveler Support AssociateFormer Employee, less than 1 yearBoston, MA
Pros
Nice office location. Some perks.
Cons
Micromanaged, stuck on phone with very few breaks. It is a call center so its to be expected.
- 2.0Nov 13, 2023Sales RepresentativeFormer Employee, more than 1 yearBoston, MA
Pros
Most customers are easy going and can be upsold.
Cons
Incentive goals change monthly, the longer you are there and better you perform the harder the goal with increase in payout. At the end of the day, it's a call center with a bonus if you got goals not a sales job
1 - 3.0Nov 16, 2023AssociateCurrent Employee, more than 10 years
Pros
Co-workers, Travel, Opportunities to give back, Office activities, Benefits, Challenging
Cons
Management, Favoritism (consideration is given but not to everyone), Mistrust of associates
1 - 1.0Nov 27, 2023Call Center RepresentativeFormer EmployeeBoston, MA
Pros
None at all what so ever
Cons
Worst job ever, seriously toxic .
- 1.0Oct 12, 2023Air Travel AgentFormer Employee, less than 1 yearSouth Boston, MA
Pros
Pay is ok, benefits are ok.
Cons
Make sure you review your paystubs, the like to skim. They think their tough because they are irish and their outaded idiologies. Very racist place. Definitely tides to the Irish Ctiminal enterprise, as most are federal, meaning agents, judges, informants, control many state and federal programs. They turn people of other races against each other. Dog trainning tactics, They hire and train example class of 10-15, but give it 6 months to a year maybe one is left. and much much more.
1 - 3.0Nov 8, 2023Area ManagerCurrent Employee, more than 5 yearsBoston, MA
Pros
Lots of opportunity for growth
Cons
Work life balance was not ideal
1 - 1.0Aug 4, 2023Traveler Support SpecialistFormer Employee, less than 1 yearBoston, MA
Pros
Opportunities for growth within the company, reasonable starting salary, opportunities for travel with the company, good benefits.
Cons
This is a company that is very quick to turn on employees. They will fire people quickly if that person struggles even a little bit at the beginning of their time at this company. They do not give some people proper chances to prove themselves as employees, they are too impatient with them. It seems like this company does not understand that their employees are human beings and not robots. New employees have to learn a lot of information prior to beginning their roles, and it cannot be expected that everyone will adapt straight away, it takes time to learn. This company is far too strict with its employees, including being too rigid about punctuality. Employees will have penalties against them for missing time off work for all reasons to miss work excluding paid time off, they will receive penalties for going to the Doctor. This is a company that does not treat its employees very well. I strongly advise against working here.
1 - 5.0Jul 25, 2023Travel CounselorFormer Employee, less than 1 yearBoston, MA
Pros
Great travel benefits with the company after a year. Lots of free food and events to show appreciation for workers. Always trying to help out the countries we travel to when going through turmoil.
Cons
As you work with the elderly retired folk on the phones keeping your numbers ( call lengths) can be a bit difficult sometimes. Would sometimes get calls back to back even if it was very slow. As soon as 1 person was in the queue to speak with someone it would always go to me or someone else ever though there were 40+ people ready to take calls.
- 5.0Dec 18, 2022Sales AssociateCurrent Employee, more than 3 years
Pros
The benefits are great - generous PTO that increases quickly; quarterly travel deals for employee & guest; ability to work from home; 401K; medical/dental; $500 employer match for non-profit contribution of your choice; personal growth contribution; on-site gym, reiki and personal fitness; regular perks for in-house and homeworkers (raffles, parties, free lunch, etc). I started just before the pandemic and truly loved my job so I was happy to return after things started getting back to 'normal.' Granted everyone in the travel industry was still figuring out how to navigate this 'new normal' and there were hiccups, but I really feel that (most) managers and sups do a good job and want everyone to succeed. And you can make a LOT of money if you do. I love talking with the travelers - they are educated, active, adventurous - and most are a pleasure to deal with. Like any job, there will be difficult customers and difficult situations, but for me the glass has always been pretty full.
Cons
The KRA system of commission is outdated and challenging, esp True Personalization (you get dinged if travelers don't 'personalize' their trip in one way or another) so an agent may have brought in lots of money and had fantastic sales, but if a handful of customers don't personalize (or take travel protection, extensions, etc) you could end up not making any commission that month. That seems completely unfair and outside the industry standard.
2 - 5.0May 22, 2023Sr. AssociateCurrent Employee, more than 3 yearsBoston, MA
Pros
I have been fortunate to work at GCC for a few years, and it has been a thrilling ride, filled with numerous opportunities for personal and professional growth and some challenges to keep things interesting. The fast-paced and ever-changing nature of the travel industry will keep you on your toes. You will be encouraged to take risks and to learn from your mistakes. I've learned, traveled, and developed alongside this company. I highly recommend it to individuals seeking to challenge themselves.
Cons
There is always a lot happening very quickly - it can be tough to plan ahead at times
Grand Circle Travel Reviews FAQs
Grand Circle Travel has an overall rating of 2.8 out of 5, based on over 462 reviews left anonymously by employees. 45% of employees would recommend working at Grand Circle Travel to a friend and 42% have a positive outlook for the business. This rating has decreased by -18% over the last 12 months.
45% of Grand Circle Travel employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Grand Circle Travel 2.4 out of 5 for work life balance, 2.7 for culture and values and 3.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Grand Circle Travel to be management, career development, benefits and the cons to be workplace, senior leadership.
