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Grand Circle Travel Employee Reviews about "great people"

Updated Dec 22, 2020

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Found 24 of over 368 reviews

3.1
38%
Recommend to a Friend
29%
Approve of CEO
Grand Circle Travel Chairman and CEO Alan E. Lewis (no image)
Alan E. Lewis
226 Ratings
Pros
  • "Amazing travel benefits (been to 18 destinations with the company)(in 38 reviews)

  • "lots of great people, good benefits, easy product to sell(in 24 reviews)

  • Cons
  • "One of the values is "open and courageous communications"(in 23 reviews)

  • "Company values of Open and Courageous Communication and Risk Taking are lip server(in 19 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "great people"

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    1. 5.0
      Former Employee, less than 1 year

      Great Leadership Opportunity

      Dec 22, 2020 - Intern in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -great people -many opportunities for personal development -great pay

      Cons

      I do not have any cons to list. I had a great experience.

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    2. 4.0
      Current Employee, more than 8 years

      Work hard, play hard

      Aug 11, 2020 - Creative Services 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      lots of great people, good benefits, easy product to sell

      Cons

      things change at an unbelievable pace, owner is very involved in day to day

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    3. 2.0
      Former Employee

      former employee

      Nov 9, 2020 - Sales 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great people to work with.

      Cons

      long hours, horrible pto. poor management

      2 people found this review helpful
    4. 3.0
      Former Employee, less than 1 year

      A job

      Aug 10, 2020 - Travel Agent in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Met great people Decent pay out of college

      Cons

      It's a call center Lots of customer aren't happy with choices company makes. Really aren't the best choices of how to treat customers but as employee you have to do as they say.

      1 person found this review helpful
    5. 4.0
      Current Employee, more than 1 year

      Great company

      Feb 11, 2020 - IT Team Lead in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      GCT has excellent benefits, a distinctive culture, and great people. The office is in downtown Boston. The company also has offices throughout the world, with occasional opportunities to travel for some employees to those offices. Their European headquarters are in Dubrovnik, Croatia, with windows looking out onto the Adriatic Sea.

      Cons

      The company is owned by a family. Sometimes how the organization is run is peculiar. However, the family cares for people and value their employees and customers.

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    6. 3.0
      Former Employee, less than 1 year

      All and all Decent.

      Apr 13, 2019 - Traveler Support in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits- Such as wellness program, gym in the basement, commuter plan, PTO Great Coworkers- You really do get to interact and work with great people here at GCT, but it can be a "every man for them selves" type of attitude here Great Location- Right in the seaport district..about a 5min walk from SS, with great restaurants, coffee shops and bars to go to or just to walk and explore on a nice day.. Management and supervisors are pretty great- With the right ambition, you can work your way up, but it does take a while.

      Cons

      Where to begin? All of the former reviews are true. The environment can be good, but the call center department really is treated differently compared to everyone else in the company. The call center can be a lot to take in and effect your personal or work/life balance. Mandatory overtime. Constant shift bids that comes with multiple different schedules . Everyone is ranked against eachother and everyone can see those numbers including their post call surveys. The system they use is old and odd. GCT is def not in the 21st century. The constant changes can be a lot as well, especially when there is a cancelled tour. Also, the clientle base that GCT can be a bit rude and ruthless..Overall the work life balance isnt the greatest, it effected me the most out of all the jobs i've had yet. Not really worth it.

      3 people found this review helpful
    7. 5.0
      Current Employee, more than 5 years

      Challenging but rewarding company to work for

      Dec 23, 2019 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Tons of opportunity for growth -Amazing benefits including 100% transit reimbursement - Amazing travel benefits (been to 18 destinations with the company) -Great people to work with

      Cons

      -Long hours and tons of overtime -Call center is a challenging place to work due to nature of job.

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    8. 5.0
      Current Employee, more than 1 year

      A fast-paced, never boring place to work and you get to travel!

      Feb 5, 2019 - Anonymous Employee in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, great business model-if you work hard, you are rewarded. The Associate Travel benefits are AMAZING! Company sponsors fun activities and the building and neighborhood are cool.

      Cons

      I have no Cons yet!

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    9. 1.0
      Former Employee, more than 1 year

      Just Know When To Leave

      Nov 16, 2018 - Marketing in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fantastic wellness program Benefits Potential to learn a lot and meet great people

      Cons

      To prospective employees: while my instinct is to say “don’t’” or “run” like the legitimate reviews here, here is my advice if this place is currently your best option like it was mine. You could have a decent experience at GCC for a little while, especially if you have a manager who protects you from the inherently toxic culture, but keep your resume updated. Know when it’s time to reclaim your autonomy/self-respect and leave of your own volition. Every day people joke about the negatives- how easy it is to get fired, the owner’s temperament, even how many desks you’ve sat at due to constant reorgs, but at one point the cognitive dissonance wears off and it’s just not funny how miserable everyone is. Few have managed to stay for years while remaining level-headed, compassionate, and humble, and I honestly congratulate them while counting them on one hand. The People and Culture department (HR) does a great job considering the Sisyphean work they’re tasked with, so when I say culture I’m not blaming them. I’m referring to the fear/intimidation techniques employed by the upper management that trickles down to through each tier of associates beneath them. Hardworking but completely inexperienced people are catapulted into inflated titles and positions of leadership if they speak the Grand Circle cult language and cozy up to the right upper management. Underqualified but brimming with hubris, they then run teams into the ground, and proceed to jump to new ones before accepting any blame. The “values” of GCC are contradicting and set you up to fail. “Open and Courageous” communication encourages associates to be unnecessarily rude, demanding, and often downright cruel to other. The attitude stems from the frequent temper tantrums of the owner, who is a childish bully and puppet master. His calculated intimidation tactics are darkly fascinating to witness. This review is long enough without citing the myriad of examples of management’s abuse, but find any of the reviews about this year’s Businessworks skit fiasco. It was almost six months ago and he’s still punishing the entire company for his own embarrassment (taking away perks, bonuses, outings, etc). The pros of working at GCC (meet some great people, learn a lot, potential to travel, fantastic Wellness program and benefits, a really cool product) are heavily outweighed by the cons. This place will challenge your integrity. Just be prepared and know your worth.

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      17 people found this review helpful
    10. 2.0
      Former Employee

      Intensely chaotic and dysfunctional

      Apr 26, 2011 -  in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people. Casual dress code. Very philanthropic company - i.e. Grand Circle Foundation. Great benefits for long-term employees - i.e. paid sabbaticals every 5 years. Opportunities to travel around the world at a discount.

      Cons

      VERY intense culture - emphasis on company's core values almost cult-like. Very high turnover; don't get fooled by the 43% of associates who have been there 5+ years (many of them with 10+ years of service); the remaining 57% turns over constantly. Open and courageous communication crosses the line more often than it should. Can be unprofessional at times and it's intimidating to see associates get thrown under the bus by other associates or senior management in front of others. The SPEED by which things move can be overwhelming. Change happens so often and so quickly that it's very hard to keep up. You work long hours with little downtime; it's a very exhausting place to work. It's all about "what can you do for me NOW?!?" - it's a very REactive environment. Technology is VERY outdated; senior management outside of IT doesn't understand technology - still too much focus on direct marketing.

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      7 people found this review helpful
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