Grand Lux Cafe Reviews | Glassdoor

Grand Lux Cafe Reviews

Updated January 4, 2017
60 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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David M. Overton
21 Ratings

60 Employee Reviews

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Pros
  • Great company, great tips, great people to work with (in 5 reviews)

  • Great people worked here and the management was solid but not stuffy (in 3 reviews)

Cons
  • All nights as a new manager, which is not the best quality of life in this business (in 3 reviews)

  • lack of communication, poor benefits, bad tips, favoritism, bad peer enviroment (in 2 reviews)

More Pros and Cons

  1. "Great company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pastry/Desert Finish in Dallas, TX
    Current Employee - Pastry/Desert Finish in Dallas, TX

    Pros

    managers are very nice, great pay, free meal every shift no matter how long it is. Great experience for working in a restaurant or bakery.

    Cons

    very stressful, understaffed, and training wasn't very long.


  2. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Lux Cafe full-time

    Pros

    flexible, good food, free meals, great appearance, good music

    Cons

    lack of communication, poor benefits, bad tips, favoritism, bad peer enviroment


  3. Helpful (1)

    "What's so Grand?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waiter in Austin, TX
    Current Employee - Server/Waiter in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Grand Lux Cafe part-time (Less than a year)

    Pros

    It's located in The Domain. The clientele is typically affluent. Everyone gets along well with each other. If you ask a host to not seat you for just a moment, or give them any attitude about them double/triple/not-seating you then you get fired, which is pretty cool and ensures that the hosts are treated respectfully.

    Cons

    I really expected to be treated better and not like a number. During training, there was a lot that nobody could agree on. ie, the "landmarks" regarding position points, and a couple others. A server having to tip-out to other employees to make up for the company not paying their workers enough is complete garbage, but, in the service industry, us and our opinions don't matter. Hiring 80+ servers for the size of the restaurant....Really..?

    Advice to Management

    1) The tip-out should be done automatically. Servers should not be running around at the end of their shift trying to find out who they should be tipping out to, and being guilted into rounding up the dollar amount. There are older Posi systems that automatically calculate the tip-out in regards to the cash that the server either remits or receives. Why do we have to do this when it should be automatic?
    2) The 50% meal discount for employees should be a blanket discount. It should not correlate to the shift that the server works, whereas they only receive 25% off when they aren't working. Denying a server the typical 100% off meal that they would get for working a double, if they were nice enough to pick up one or two of the shifts for that double, is inconceivable. Take care of those who break their backs taking care of you.
    3) Food-Runners should be paid a livable wage. 2.13 an hour plus about $12-15 of the divided tip-pool distributed amongst the runners does NOT even equal minimum wage. As a company on the Fortune 100 Best Companies To Work For, There is no excuse for this and upper management of GLC should be ashamed.


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  5. "They don't pay good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Grand Lux Cafe full-time

    Pros

    It's a good place to start

    Cons

    Good for first time line cook


  6. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Paramus, NJ
    Former Employee - Server in Paramus, NJ

    I worked at Grand Lux Cafe (More than a year)

    Pros

    Great company, great tips, great people to work with. Overall good experience but a lot of side work.

    Cons

    Need to be a food runner at least once a week...I dont have time to do so. I dont get paid enough to run food. I applied as a server not a food runner.

    Advice to Management

    Overall good management, a little strict but thats fine. Food running shouldnt be neccessary to a person with the title, server.


  7. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Paramus, NJ
    Former Employee - Server in Paramus, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Lux Cafe part-time (More than a year)

    Pros

    Great company to work for if you're in college, they are very flexible with the schedule.

    Cons

    Needs new management. It's obvious that management that worked there had 0 experience of being a "leader"

    Advice to Management

    Treat your employees with more respect.. Get some management training


  8. "Kitchen manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Manager in Los Angeles, CA
    Former Employee - Kitchen Manager in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good pay and some bonus

    Cons

    No quality of life for someone with a family


  9. "FOH"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Lux Cafe full-time

    Pros

    Working there was great. Training was long but well worth it since they are a very corporate company. Nice staff!

    Cons

    Since they are corporate there policies sometimes seem unfair. After three write ups you're fired which is normal for most jobs.

    Advice to Management

    Make sure you are always considerate to all of your front house staff since they are your support system to the company


  10. "Hostess"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great team environment
    Expectations are clearly defined

    Cons

    Asked to stay to work double shifts unexpectedly
    Guests were extremely rude
    Short turnover of hosts made shifts difficult


  11. "Server"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible schedule, quick money, can go to school while working here

    Cons

    have to work late nights and weekends, kissing face for a tip

    Advice to Management

    better hands on training



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