Grand Lux Cafe Reviews | Glassdoor

Grand Lux Cafe Reviews

Updated October 11, 2017
77 reviews

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3.3
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David M. Overton
26 Ratings

77 Employee Reviews

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Pros
  • It's fairly flexible scheduling and there is always someone willing to work for you if you don't want to during the week days (in 8 reviews)

  • flexible, good food, free meals, great appearance, good music (in 6 reviews)

Cons
  • All nights as a new manager, which is not the best quality of life in this business (in 3 reviews)

  • Very high volume and sometimes not enough staff to deal with it (in 3 reviews)

More Pros and Cons

  1. "Food Server"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Store Manager in Cherry Hill, NJ
    Current Employee - Store Manager in Cherry Hill, NJ

    I have been working at Grand Lux Cafe full-time (More than a year)

    Pros

    Always busy, Corporate comes to town often, new menu updates every 6 months, management gets their hands dirty, minimal sidework, free meal when working a double shift, digital expo tickets, food always get ran to tables, current on latest technology for ringing in orders and scheduling, solid restaurant training program.

    Cons

    Tempers fly off the handle because of the high volume especially in the kitchen, lazy lifer servers that tell you what to do but won't help you.

    Advice to Management

    Take that dirty plate off that table and hand it to whoever is walking by to take it to dish!


  2. Helpful (1)

    "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Cherry Hill, NJ
    Current Employee - Server in Cherry Hill, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Grand Lux Cafe part-time

    Pros

    The management team is respectful and make me feel like I belong. There is no discrimination and the management try to create a family environment. Freddy inspires me to grow with the company and work on my attitude every day. Doug is a good man and everyone is always helpful, especially the cooks even on hectic nights. Love some of the staff.

    Cons

    Unfortunately there are very few (although attitudes are contagious) so I won't say I am innocent. Yet I am a good person, the guests love me and within 5 months I already have regulars. There are just people at the job who if they don't like you, they will push until they get the worst out of you.

    Advice to Management

    Attitudes should be worked on not accepted. Frustration is a whole different thing compared to someone who can't control their attitude and talks about fighting people if opportunity given lol. And people need to run more food.
    Also some shifts should be ON CALL shifts. It would save alot of trouble and pressure. And the breaks should be longer and hours more reasonable on weekends. It's like so much chaos lol. Overall I love then place. I love mostly everyone and I still don't know everyone's name. But I take care of the guests and I'm the first to get a survey done and on top of that a guest called just to compliment my service. I continue to prove myself every day and hope to continue to grow more with the company. I know it takes time and commitment and I'm working on that. I apologize for moments people brought the anger out of me. Hard headed lol need some more self control but I'm learning every day. Thanks for the opportunity to work with the company and I hope to grow. I'm talking years.

  3. "Cashier and Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Dallas, TX
    Former Employee - Cashier in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Grand Lux Cafe full-time (More than a year)

    Pros

    Discounted and Free Food
    It's pretty

    Cons

    Management is full of liars and hypocrites and they don't know or care how the restaurant is being run
    You can't get promoted in certain positions because they don't have anyone to fill them once you leave (like quicksand)
    Only the lazy get promoted when they suck in their position
    They only give certain people raises based on favoritism and seniority and not on work quality
    Coworkers don't do sidework
    Corporate Bull - fake smiles and facade of concern
    No one actually cares about you

    Advice to Management

    Next time you explain why someone can't be promoted why don't you make sure you're not flip-flopping.


  4. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Grand Lux Cafe part-time (More than a year)

    Pros

    Tips can be unpredictable during the week, but you make a lot more money on the weekend. Staff is pretty friendly and will help you with anything, especially if you're new. The menu is big but it's pretty easy to learn.

    Cons

    The managers never really listen to the staff that often. Some of the clientele that comes can be VERY picky and also rude.

    Advice to Management

    Not every guest is right.


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chef in Las Vegas, NV
    Current Employee - Chef in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand Lux Cafe (More than 5 years)

    Pros

    Great environment, love my staff

    Cons

    It can get insanely busy, but that's part of the business


  6. "Made a decent wage for what I was doing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Sunrise, FL
    Former Employee - Hostess in Sunrise, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Grand Lux Cafe part-time (More than a year)

    Pros

    Job was simple. Management didn't harp on you too much. But often the front desk was blamed for things out of their control

    Cons

    Expectations were set so low that often hiring managers let in people who were incapable of performing basic tasks. Often management flirted with front desk instead of doing their jobs.

    Advice to Management

    Set expectations and stick to them.


  7. "I absolutely recommend working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Dallas, TX
    Former Employee - Server in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Lux Cafe full-time (More than 3 years)

    Pros

    Beautiful atmosphere. Great Company to work for.

    Cons

    Don't have anything bad to say. I worked there for 3 years and loved it.

  8. "Terrible to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waiter in Chicago, IL
    Current Employee - Server/Waiter in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grand Lux Cafe part-time

    Pros

    The side work is quick and easy. That's about it.

    Cons

    They got rid of gratuity a few years back that severely hurts servers when large tables leave nothing after 2-3 hours of focus on them. Also the clientele there is awful.

    Advice to Management

    Bring back gratuity


  9. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great management and opportunity for growth

    Cons

    The location I was at was very seasonal and business was slow in the Summers.


  10. "Line Cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    I have been working at Grand Lux Cafe full-time (More than a year)

    Pros

    Free Meals and co workers

    Cons

    Kitchen Managers need more training on management and how to manage employees

    Advice to Management

    Keep personal feelings separate from work.


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