Grand Pacific Resorts Reviews | Glassdoor

Grand Pacific Resorts Reviews

Updated March 30, 2017
27 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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David S. Brown & Timothy J. Stripe
14 Ratings

27 Employee Reviews

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  1. "Concierge and HGV Coastal Getaway Packages"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concierge and Sales in San Diego, CA
    Current Employee - Concierge and Sales in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand Pacific Resorts full-time (More than 3 years)

    Pros

    Great benefits. Management excellent. Pay scale potential EXCELLENT

    Cons

    Training for New employees and weekend's need one Mgr held accountable for problems on weekends

    Advice to Management

    Weekend availability


  2. Helpful (1)

    "Timeshare rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Timeshare Representative in Carlsbad, CA
    Former Employee - Timeshare Representative in Carlsbad, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Grand Pacific Resorts (More than a year)

    Pros

    Good atmosphere, professional location, great ambiance

    Cons

    Management made ridiculous demands to sell timeshare like intruding on guests as they are laying out by the pool, relaxing or with their families and children to go to a timeshare presentation. Mostly to upsell them to a larger facility. Most were just angry at me. Also, don't extend our shifts to 11 pm. Most ppl do not want to be sold anything after 6!

    Advice to Management

    Think before you come up with marketing strategies that are completely ridiculous. Treat employees with respect.


  3. Helpful (1)

    "Nice People, No Input Allowed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Someone That Left for Something Better in Carlsbad, CA
    Former Employee - Someone That Left for Something Better in Carlsbad, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Could learn a lot and you would be rewarded for success. Everyone is very nice and there is not much micro managing. It is a good starter company to learn from others and if you get a good manager.

    Cons

    Any ideas would quickly get shot down. They all come from the very top. Nothing changed for years at a time. Not really a place you could rise to the top of.

    Advice to Management

    Better advancement opportunities from within. Stop hiring from without. Listen to the people that have been there for years, telling you what needs to be done, instead of the overpaid ones that you just hired.


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  5. "Activations Agent / Vacation Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Specialist/Vacation Advisor in Carlsbad, CA
    Former Employee - Reservation Specialist/Vacation Advisor in Carlsbad, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Pacific Resorts full-time (More than a year)

    Pros

    It was a pleasure working with Managers, and Co Workers at Grand Pacific Resorts. A fun company to work for where you can provide memorable vacations to Owners and Guests.

    Cons

    Salary and Hourly Pay + Commission needs to be better. The cost of living in California is high, and it makes it difficult to survive on the income that Grand Pacific Resorts provides.

    Advice to Management

    Figure out a way to increase salaries and increase the pay for hourly + commission positions. Add more pay based incentives.


  6. Helpful (1)

    "Night Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor, Front Desk Agent, Manager On Duty in Carlsbad, CA
    Current Employee - Night Auditor, Front Desk Agent, Manager On Duty in Carlsbad, CA
    Recommends
    Positive Outlook

    I have been working at Grand Pacific Resorts part-time (More than a year)

    Pros

    Great location, nice clientele, excellent co-workers and management

    Cons

    Could use higher salary or bonus?

    Advice to Management

    Always room for improvement


  7. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Time Share Sales in Carlsbad, CA
    Former Employee - Time Share Sales in Carlsbad, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company is very well thought of in the industry. Fellow employees very friendly.

    Cons

    Too far away from downtown San Diego, where I live.

    Advice to Management

    Keep on, keepin' on.


  8. Helpful (1)

    "Front Desk Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk in Princeville, HI
    Former Employee - Front Desk in Princeville, HI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Grand Pacific Resorts part-time (Less than a year)

    Pros

    My manager was very nice and it was very low stress, the pay was decent as well. I enjoyed my experience working for the resort.

    Cons

    There was little opportunity for growth, otherwise I would have stayed with the job. It was very difficult to receive my tax returns, I had to call numerous times and I was directed to different people each time, that was frustrating. Other then that I have no complaints.

    Advice to Management

    Be sure to be organized with your employees tax returns, another co worker of mine had the same problem where it was difficult for them to get their tax returns back.


  9. "Leisure Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leisure Sales in Carlsbad, CA
    Former Employee - Leisure Sales in Carlsbad, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grand Pacific Resorts full-time (Less than a year)

    Pros

    The process of getting hired is fairly simple. I was hired on with no hotel experience. You do have to pass a test over the phone, background check and drug test so it may take a few weeks but as long as you pass you get the job.

    Cons

    You don't need experience to be hired however you will in order to keep up. This is advanced reservations as you are required to sell and maintain all responsibilities for 4 properties. The base pay is $10 an hour and you get commission, however only on leisure sales. Meaning not group, corporate, third party paper, and owner or marketing. You also need to 100% on shop scores(randomly monitored calls with customers to make sure you say a pre written script. for every question or note you miss your 1% to 2.0% of your commission gets lowered.

    Advice to Management

    They need to help out a lot more and pay the agents for the amount of work that is expected of them. I also think they should allow all agents to take 2 10 minute breaks that is by law mandatory.


  10. "Nice place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Carlsbad, CA
    Former Employee - Sales in Carlsbad, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    beautiful resort, very nice people.

    Cons

    Micro managed with very little pay.

    Advice to Management

    needs structure , no one is on the same page.


  11. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections in Carlsbad, CA
    Former Employee - Collections in Carlsbad, CA
    Recommends

    I worked at Grand Pacific Resorts full-time (More than a year)

    Pros

    Lots of growth potential, great benefits

    Cons

    Depending on department some of the management


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