Grand Sierra Resort and Casino Reviews in Reno, NV | Glassdoor

Grand Sierra Resort and Casino Reno Reviews

Updated September 27, 2017
28 reviews

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Reno, NV

2.3
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Alex Meruelo
12 Ratings

28 Employee Reviews

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Pros
  • Some great people work here and you will make a lot of friends (in 3 reviews)

  • Benefits are good, and they offer a lot for kids (in 2 reviews)

Cons
  • Upper management has no respect for work/life balance of it's management team or it's salaries staff (in 6 reviews)

  • Management is convinced everyone is stealing from them (in 3 reviews)

More Pros and Cons

  1. "Good for the most part"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Reno, NV
    Former Employee - Bartender in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Sierra Resort and Casino part-time (More than 3 years)

    Pros

    I worked here 3+ years and for the most part thoroughly enjoyed my time here. Upper Management/Executives is very elitist and it is evident from the very first interaction. I really liked the people I worked with and the manager I had. Outside of the restaurant, I wasn't too involved.

    Cons

    Upper Management/Executive level communication.

    Advice to Management

    My advice to management is to incorporate more employee ideas. Though, they may not come from a privileged background to hold advanced degrees, there are some very smart people working who see the property every day, and can offer bountiful insight that is at least worth listening to.


  2. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reno, NV
    Former Employee - Anonymous Employee in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Sierra Resort and Casino (Less than a year)

    Pros

    free meal, flexible hours

    Cons

    salary is not competitive enough

  3. Helpful (1)

    "Grand Sierra Resort & Casino"

    StarStarStarStarStar
    Current Employee - Ticket Agent in Reno, NV
    Current Employee - Ticket Agent in Reno, NV

    I have been working at Grand Sierra Resort and Casino part-time (More than a year)

    Pros

    Access to the "behind the scenes" operations of the Grand Theatre venue and artists/performers

    Cons

    GSR has below satisfactory amenities for employees ie employee cafeteria, locker rooms, and unsanitary employee hallways.


  4. "Conventions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Porter in Reno, NV
    Current Employee - Operations Porter in Reno, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Grand Sierra Resort and Casino part-time (More than 3 years)

    Pros

    Plenty to do--you rarely get bored.
    Direct managers are pretty understanding.
    I've met the CEO twice, he seems pretty nice.
    Uniform code is actually decent for employees.

    Cons

    Everyone in the building thinks your department works for them.
    Underpaid for the work expected.
    Understaffed for over a year and counting at this point.
    Frequently requested to do builds with shoddy or missing equipment.
    Frequently requested to do builds that won't fit in the space allotted.
    Payroll and HR usually drop the ball on proper compensation twice a year.
    Severely high turnover.

    Advice to Management

    About two years ago, we all got together and had meetigns about the problems facing our department. Our average employee satisfaction was significantly lower than other departmetns in the building. In general the following iterms were suggested:

    -Replace equipment that was no logner serviceable
    -Allow more overtiem to reduce dependence on Temps, whom are generally unreliable
    -Create a more competitive wage structure
    -Permit cross-training with other departments, includign sales and catering, so they can understand waht's happening on our end a biti better.

    Of those thigns noted in our meetings, the only issue that's been handled is the equipment. Until the wage or interedepartmental relationships improve, we will continue to be a departmetn with an overall lack of morale, high turnover, and low engagement.


  5. "Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Reno, NV
    Current Employee - Security Officer in Reno, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good management, good place to get experience

    Cons

    Unfair treatment of players depending on their player club status


  6. "Facilities Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reno, NV
    Former Employee - Anonymous Employee in Reno, NV
    Doesn't Recommend
    No opinion of CEO

    I worked at Grand Sierra Resort and Casino (Less than a year)

    Pros

    Salary & benefits are good

    Cons

    Having to worry about doing the right think when it's also the wrong thing.

    Advice to Management

    Vampire & Silo environment ~ be warned


  7. Helpful (1)

    "Casino Games Dealer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Casino Games Dealer in Reno, NV
    Former Employee - Casino Games Dealer in Reno, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good working conditions,friendly people, good pay.

    Cons

    Constant change of owners& management requirements.

    Advice to Management

    Keep trying to make things better for employees.

  8. "Cocktail waitress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cocktail Waitress in Reno, NV
    Current Employee - Cocktail Waitress in Reno, NV
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Grand Sierra Resort and Casino full-time (More than 3 years)

    Pros

    Making your own money . Honestly that's what kept me. Other than that there aren't many pros in the field I worked in.

    Cons

    You are so easily replaceable and the job is very inconsistent with rules. They can't keep managers employed and they are very brutal to their employees.

    Advice to Management

    Get it together. Treat your employees with respect and maintain consistency.


  9. "Apply Now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Reno, NV
    Current Employee - Sales in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand Sierra Resort and Casino full-time (More than a year)

    Pros

    It's a wonderful place to work

    Cons

    None that I know of

    Advice to Management

    Keep up the great work on the property.


  10. "Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Person in Reno, NV
    Current Employee - Technical Person in Reno, NV
    No opinion of CEO

    I have been working at Grand Sierra Resort and Casino full-time (More than 3 years)

    Pros

    Trying to make changes in the overall attitude. Great Coworkers and Great VP.
    A lot of potential if everyone gets on the same page ie: more communication. 401k is above average

    Cons

    Lack of communication between departments. Some people make way to much for no good reason. Look at developing and training people to further goals of the GSR. Really bad insurance.

    Advice to Management

    Work on project managment, training and development. Get management on the same page. Offer tuition assistance and people will repay with loyalty, especially among the millenia group.l


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