Grand Sierra Resort and Casino Reviews in Reno, NV | Glassdoor

Grand Sierra Resort and Casino Reno Reviews

Updated March 14, 2017
25 reviews

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Reno, NV

2.3
Star Star Star Star Star
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Approve of CEO
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Alex Meruelo
10 Ratings

25 Employee Reviews

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Pros
  • Meeting new people and working with the great team members (in 3 reviews)

  • Decent work environment, easy to move up (in 3 reviews)

Cons
  • Upper management has no respect for work/life balance of it's management team or it's salaries staff (in 5 reviews)

  • Management is convinced everyone is stealing from them (in 3 reviews)

More Pros and Cons

  1. "Grand Sierra Resort & Casino"

    Star Star Star Star Star
    Current Employee - Ticket Agent in Reno, NV
    Current Employee - Ticket Agent in Reno, NV

    I have been working at Grand Sierra Resort and Casino part-time (More than a year)

    Pros

    Access to the "behind the scenes" operations of the Grand Theatre venue and artists/performers

    Cons

    GSR has below satisfactory amenities for employees ie employee cafeteria, locker rooms, and unsanitary employee hallways.


  2. "Security"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Reno, NV
    Current Employee - Security Officer in Reno, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good management, good place to get experience

    Cons

    Unfair treatment of players depending on their player club status


  3. "Facilities Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reno, NV
    Former Employee - Anonymous Employee in Reno, NV
    Doesn't Recommend
    No opinion of CEO

    I worked at Grand Sierra Resort and Casino (Less than a year)

    Pros

    Salary & benefits are good

    Cons

    Having to worry about doing the right think when it's also the wrong thing.

    Advice to Management

    Vampire & Silo environment ~ be warned


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Casino Games Dealer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Casino Games Dealer in Reno, NV
    Former Employee - Casino Games Dealer in Reno, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good working conditions,friendly people, good pay.

    Cons

    Constant change of owners& management requirements.

    Advice to Management

    Keep trying to make things better for employees.


  6. "Cocktail waitress"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cocktail Waitress in Reno, NV
    Current Employee - Cocktail Waitress in Reno, NV
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Grand Sierra Resort and Casino full-time (More than 3 years)

    Pros

    Making your own money . Honestly that's what kept me. Other than that there aren't many pros in the field I worked in.

    Cons

    You are so easily replaceable and the job is very inconsistent with rules. They can't keep managers employed and they are very brutal to their employees.

    Advice to Management

    Get it together. Treat your employees with respect and maintain consistency.


  7. "Apply Now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Reno, NV
    Current Employee - Sales in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand Sierra Resort and Casino full-time (More than a year)

    Pros

    It's a wonderful place to work

    Cons

    None that I know of

    Advice to Management

    Keep up the great work on the property.


  8. "Potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Person in Reno, NV
    Current Employee - Technical Person in Reno, NV
    No opinion of CEO

    I have been working at Grand Sierra Resort and Casino full-time (More than 3 years)

    Pros

    Trying to make changes in the overall attitude. Great Coworkers and Great VP.
    A lot of potential if everyone gets on the same page ie: more communication. 401k is above average

    Cons

    Lack of communication between departments. Some people make way to much for no good reason. Look at developing and training people to further goals of the GSR. Really bad insurance.

    Advice to Management

    Work on project managment, training and development. Get management on the same page. Offer tuition assistance and people will repay with loyalty, especially among the millenia group.l


  9. "No job security!!!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reno, NV
    Former Employee - Anonymous Employee in Reno, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Grand Sierra Resort and Casino full-time

    Pros

    Pay and hours were good.

    Cons

    Poor management. No job security. Uniforms out dated.

    Advice to Management

    Hold your employees with the up most reguard.


  10. Helpful (1)

    "Treatment of Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reno, NV
    Current Employee - Anonymous Employee in Reno, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Grand Sierra Resort and Casino full-time (More than 10 years)

    Pros

    I'm sorry this is one of the best Properties on the planet. But the Executives don't have a clue of what line staff have to deal with

    Cons

    What I said above - this is the best property to work at in this town. The problem is that the Executives don't pay what they should to become a 5 star hotel. So many of the staff are paid minimum wage and they want 5 star service - that "ain't" going to happen

    Advice to Management

    Actually communicate with the line staff. Don't alienate the line staff from the Executive staff. Be more accessible and realize that there are those people who work for you that aren't making a lot of money - but because of their efforts pay your salaries. Alex Meurelo needs to be on property and actually TALK to the line staff without repercussions.


  11. "Snack Bar Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in Reno, NV
    Former Employee - Administrative in Reno, NV

    I worked at Grand Sierra Resort and Casino part-time (More than 3 years)

    Pros

    Some income during unemployment. A possibility to grow within GSR food service department if you can pull unbelievable working hours and forget about everything else.

    Cons

    Min wage, min tips, working hours



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