Grand Sierra Resort and Casino Reviews | Glassdoor

Grand Sierra Resort and Casino Reviews

Updated July 20, 2017
57 reviews

Filter

Filter

Full-timePart-time

2.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Alex Meruelo
25 Ratings

57 Employee Reviews

Sort: PopularRatingDate

Pros
  • Some great people work here and you will make a lot of friends (in 3 reviews)

  • Meeting new people and working with the great team members (in 3 reviews)

Cons
  • Management is convinced everyone is stealing from them (in 3 reviews)

  • Long hours, low wages, poor benefits (in 4 reviews)

More Pros and Cons

  1. "Decent Growing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant
    Current Employee - Accountant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand Sierra Resort and Casino full-time (More than 3 years)

    Pros

    Discounts at all company outlets
    great people to work with

    Cons

    No 401-K match - no discounts on concert tickets - benefits are ok but cost could be better especially for family plan...

    Advice to Management

    Think about getting the 401-k match going and covering a little more on benefits - especially on family plans


  2. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reno, NV
    Former Employee - Anonymous Employee in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Sierra Resort and Casino (Less than a year)

    Pros

    free meal, flexible hours

    Cons

    salary is not competitive enough

  3. Helpful (1)

    "I hope this place shuts down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Employee
    Former Employee - SPA Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grand Sierra Resort and Casino part-time (More than 3 years)

    Pros

    Promised a competitive pay structure but it was false

    Cons

    Managememt, human resources, dirty and smells bad, everyone seems unhappy.

    Advice to Management

    Workers are people too.


  4. Helpful (1)

    "Unfair Practices"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Grand Sierra Resort and Casino full-time

    Pros

    Some favoritism, no advancement unless you can flatter the chef.

    Cons

    The chef lies, doesn't apply rules fairly.

    Advice to Management

    Listen to employees


  5. Helpful (1)

    "Grand Sierra Resort & Casino"

    StarStarStarStarStar
    Current Employee - Ticket Agent in Reno, NV
    Current Employee - Ticket Agent in Reno, NV

    I have been working at Grand Sierra Resort and Casino part-time (More than a year)

    Pros

    Access to the "behind the scenes" operations of the Grand Theatre venue and artists/performers

    Cons

    GSR has below satisfactory amenities for employees ie employee cafeteria, locker rooms, and unsanitary employee hallways.


  6. Helpful (1)

    "Meehh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grand Sierra Resort and Casino full-time

    Pros

    Friendly employees. Good benefits. Great property.

    Cons

    Long hours and days. Low pay

    Advice to Management

    Pay raise


  7. "Conventions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Porter in Reno, NV
    Current Employee - Operations Porter in Reno, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Grand Sierra Resort and Casino part-time (More than 3 years)

    Pros

    Plenty to do--you rarely get bored.
    Direct managers are pretty understanding.
    I've met the CEO twice, he seems pretty nice.
    Uniform code is actually decent for employees.

    Cons

    Everyone in the building thinks your department works for them.
    Underpaid for the work expected.
    Understaffed for over a year and counting at this point.
    Frequently requested to do builds with shoddy or missing equipment.
    Frequently requested to do builds that won't fit in the space allotted.
    Payroll and HR usually drop the ball on proper compensation twice a year.
    Severely high turnover.

    Advice to Management

    About two years ago, we all got together and had meetigns about the problems facing our department. Our average employee satisfaction was significantly lower than other departmetns in the building. In general the following iterms were suggested:

    -Replace equipment that was no logner serviceable
    -Allow more overtiem to reduce dependence on Temps, whom are generally unreliable
    -Create a more competitive wage structure
    -Permit cross-training with other departments, includign sales and catering, so they can understand waht's happening on our end a biti better.

    Of those thigns noted in our meetings, the only issue that's been handled is the equipment. Until the wage or interedepartmental relationships improve, we will continue to be a departmetn with an overall lack of morale, high turnover, and low engagement.

  8. "Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Reno, NV
    Current Employee - Security Officer in Reno, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good management, good place to get experience

    Cons

    Unfair treatment of players depending on their player club status


  9. "Great property as long as you don't work for F&B."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage
    Current Employee - Food and Beverage
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is the only casino/hotel property in northern Nevada that's growing. The others are just fading away.

    Cons

    Lack of overall leadership. The VP can't be an absentee leader and then try to hold us responsible for a vast lack of leadership. When he does offer guidance, it's very vague and poor.

    Advice to Management

    Replace the VPs that are not functional. Food and beverage is a hot mess. Maybe it's time to not cover for Joe anymore.


  10. Helpful (1)

    "Food and Beverage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Grand Sierra Resort and Casino full-time (More than 10 years)

    Pros

    Typical casino environment. Steady paycheck.

    Cons

    Management still trying to figure it all out.

    Advice to Management

    Care for the team as much as the profit.


Showing 57 of 57 reviews
Reset Filters