Grand & Toy Reviews | Glassdoor

Grand & Toy Reviews

Updated July 16, 2017
15 reviews

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Current Employees

2.9
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Roland Smith
2 Ratings

15 Employee Reviews

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Pros
  • Great people managing at the Regional Sales Level (in 5 reviews)

  • Some good people trying their best (in 5 reviews)

Cons
  • No support for personal development (in 2 reviews)

More Pros and Cons

  1. "Old fashion type of company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand & Toy full-time

    Pros

    Flexible work schedule with possibility of working from home.

    Cons

    No support for personal development. Old fashion type of management. Outdated IT system. Very slow response to change.


  2. "Sales MANAGER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grand & Toy full-time

    Pros

    Decent Money for the type of work

    Cons

    No support and too many accuntants running the company. No care for quality of service

    Advice to Management

    Get your head out of the sand

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OUTSIDE SALES
    Current Employee - OUTSIDE SALES
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand & Toy full-time (More than a year)

    Pros

    Fantastic people. Great customers. Strong working relationships. Dedication to improvement and high performance.

    Cons

    Salary is not competitive with other companies in the same market. Commission needs to be higher and there should be more incentives for high performance.

    Advice to Management

    Streamline your processes. Account set up is cumbersome and complicated. Have a more integrated training program.


  4. "Waiting for the next acquisition..."

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Grand & Toy full-time (Less than a year)

    Pros

    Some good people trying their best

    Cons

    Takeovers have taken their toll


  5. "Good company with great associates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great atmosphere
    Lots of learning
    Competitive wage

    Cons

    Job insecurity due to lots of merger.


  6. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Grand & Toy full-time (Less than a year)

    Pros

    Lots of great people. Latest available shift is 9:30 to 5:30, They don't ask you to work evenings and weekends and no working holidays.

    Cons

    repetitive, Many phone calls, strict "customer Is always right" kind of feel, Not much movement. not much chance to get over time. Strict employee rating system.

    Advice to Management

    At this time there really isn't a whole lot of advice that I would be able to give for the management, at which would make much of a difference.


  7. "Great people who care about the customers although poor senior management continues to drag the company down."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Business Account Representative in Vancouver, BC (Canada)
    Current Employee - Sales Business Account Representative in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grand & Toy full-time (More than 5 years)

    Pros

    Great people to work with, good benefits and reasonable comp plan.

    Cons

    Extremely poor, almost incompetent, senior management with absolutely no long term vision. Every decision is made based on increasing the bottom line in the next 30-90 days. No raises for years and years. Support has been completely removed with quality people laid off to be replaced by lower salary people. Few to no advancement opportunities. Do not listen to their employees or their customers.

    Advice to Management

    Develop a long term plan and stick with it. Have a vision that extends past the next 3 months.

  8. "Accounts Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Neutral Outlook
    Disapproves of CEO

    I have been working at Grand & Toy full-time

    Pros

    Reputable company, great middle management and friendly working environment

    Cons

    Out-dated technology & software, increasingly competitive market that is not congruent with current bonus structure.

    Advice to Management

    Invest more in technology and capital. Put maximum effort into expansion categories.


  9. "Grand and Toy retail store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at Grand & Toy full-time (More than 3 years)

    Pros

    They are trying many different things to turn things around.

    Cons

    Going through hard times, mass layoffs with little notice. Owned by Office Depot which also isn't doing well.


  10. "great promotions if you stick with it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Toronto, ON (Canada)
    Current Employee - Account Manager in Toronto, ON (Canada)
    Recommends
    Neutral Outlook

    I have been working at Grand & Toy full-time (More than 5 years)

    Pros

    -very large company.
    -everyone needs office supplies
    -hire within

    Cons

    -declining industry
    -slow to make decisions
    -not enough support from the USA

    Advice to Management

    leverage officemax


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