Grand & Toy Reviews | Glassdoor

Grand & Toy Reviews

Updated October 13, 2016
13 reviews

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Current Employees

3.7
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Roland Smith
1 Rating

13 Employee Reviews

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  1. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OUTSIDE SALES
    Current Employee - OUTSIDE SALES
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grand & Toy full-time (More than a year)

    Pros

    Fantastic people. Great customers. Strong working relationships. Dedication to improvement and high performance.

    Cons

    Salary is not competitive with other companies in the same market. Commission needs to be higher and there should be more incentives for high performance.

    Advice to Management

    Streamline your processes. Account set up is cumbersome and complicated. Have a more integrated training program.


  2. "Good company with great associates"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great atmosphere
    Lots of learning
    Competitive wage

    Cons

    Job insecurity due to lots of merger.


  3. "Waiting for the next acquisition..."

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Grand & Toy full-time (Less than a year)

    Pros

    Some good people trying their best

    Cons

    Takeovers have taken their toll


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Grand & Toy full-time (Less than a year)

    Pros

    Lots of great people. Latest available shift is 9:30 to 5:30, They don't ask you to work evenings and weekends and no working holidays.

    Cons

    repetitive, Many phone calls, strict "customer Is always right" kind of feel, Not much movement. not much chance to get over time. Strict employee rating system.

    Advice to Management

    At this time there really isn't a whole lot of advice that I would be able to give for the management, at which would make much of a difference.


  6. "Great people who care about the customers although poor senior management continues to drag the company down."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Business Account Representative in Vancouver, BC (Canada)
    Current Employee - Sales Business Account Representative in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grand & Toy full-time (More than 5 years)

    Pros

    Great people to work with, good benefits and reasonable comp plan.

    Cons

    Extremely poor, almost incompetent, senior management with absolutely no long term vision. Every decision is made based on increasing the bottom line in the next 30-90 days. No raises for years and years. Support has been completely removed with quality people laid off to be replaced by lower salary people. Few to no advancement opportunities. Do not listen to their employees or their customers.

    Advice to Management

    Develop a long term plan and stick with it. Have a vision that extends past the next 3 months.


  7. "Accounts Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Neutral Outlook
    Disapproves of CEO

    I have been working at Grand & Toy full-time

    Pros

    Reputable company, great middle management and friendly working environment

    Cons

    Out-dated technology & software, increasingly competitive market that is not congruent with current bonus structure.

    Advice to Management

    Invest more in technology and capital. Put maximum effort into expansion categories.


  8. "Grand and Toy retail store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at Grand & Toy full-time (More than 3 years)

    Pros

    They are trying many different things to turn things around.

    Cons

    Going through hard times, mass layoffs with little notice. Owned by Office Depot which also isn't doing well.


  9. "great promotions if you stick with it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Toronto, ON (Canada)
    Current Employee - Account Manager in Toronto, ON (Canada)
    Recommends
    Neutral Outlook

    I have been working at Grand & Toy full-time (More than 5 years)

    Pros

    -very large company.
    -everyone needs office supplies
    -hire within

    Cons

    -declining industry
    -slow to make decisions
    -not enough support from the USA

    Advice to Management

    leverage officemax


  10. "Poor Canadian leadership at a shrinking company in a declining industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    Pros

    At the highest level, the marketing strategy is defined by two customer segments - small and large. If you are good at selling a plan attached to this - even if it has no real metrics for success or failure - you will have a long tenure with little professional satisfaction. The Business Development and Sales teams are the only reason that any salaries are paid. Work for them.

    Cons

    Absent leadership with no accountability to the the parent company. Money is lost year after year with no change in senior leadership - only job losses for those who are required follow their direction.

    Advice to Management

    Marketing senior leadership (Director and above) need to be accountable to hard numbers. Ensure that at the start of the year, senior leadership has put in place a detailed plan, created with the knowledge and buy-in of employees. Break the plan down to quarterly goals and allow employees the ownership and respect to see these goals through without disruption or priority change.


  11. "Struggling company - very challenging place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Manager
    Current Employee - Category Manager
    Doesn't Recommend

    Pros

    They have a lot of good people and a strong infrastructure. Organization has a lot of unrealized potential and could regain a lot of their market position witht the right management.

    Cons

    Extremely political environment. Layoffs have gutted the "working staff" but have left management completely intact. There is literally no one left to do the work and those who remain are at the end of the rope. The prevailing sense is that management feels everyone is replacable and if you are not happy with the conditions they would be more than happy to find someone better to replace you.

    Advice to Management

    Managers are great but they don't do the work of the business. If you work your staff to death they will continue to leave along with your only hope of regaining the companies strength.



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