Grande Communications Reviews | Glassdoor

Grande Communications Reviews

Updated February 14, 2017
40 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Matt Murphy
10 Ratings

40 Employee Reviews

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  1. "Sales Routing Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Routing Technician in San Marcos, TX
    Former Employee - Sales Routing Technician in San Marcos, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grande Communications part-time (More than a year)

    Pros

    Casual dress code, helpful coworkers, pet friendly office environment. Management went above and beyond to take care of their of employees and staff.

    Cons

    Office constantly smelled of wet dog and the cubicles are too close together. My customers constantly complained about hearing my neighbors conversation through the phone.

    Advice to Management

    Thoroughly enjoyed my time with the company, many thanks to the management and my amazing coworkers.


  2. "Better than most call centers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Grande Communications full-time

    Pros

    Great coworkers and family friendly

    Cons

    Small to non-existent cubicles that bounce noise all over


  3. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Enjoy working for the company they will take care of you.

    Cons

    Getting customers buy in can be a stretch considering we are still the little guy (TX based company)

    Advice to Management

    Keep it up


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  5. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Grande Communications full-time

    Pros

    Good place nice people there

    Cons

    None that I can think of


  6. "Tech Support"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grande Communications full-time

    Pros

    Grande provided pretty good benefits and has a generally pleasant atmosphere, with supportive and personable managers, over all.

    Cons

    The job could get monotonous and frustrating, at times, but it definitely wasn't every day.

    Advice to Management

    Allow more flexibility in call center scheduling and you will have better employee morale.


  7. "Title of Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Grande Communications full-time (Less than a year)

    Pros

    Great company to work for.
    Allows dogs at work.

    Cons

    No call center in San Antonio TX

    Advice to Management

    Great job


  8. "Communications company with communication problems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Quality Assurance in San Marcos, TX
    Former Employee - Call Center Quality Assurance in San Marcos, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Grande Communications full-time (More than 8 years)

    Pros

    Good starting pay, regular raises, strong employee benefits. Very difficult to be fired from, as the company goes well out of their way to resolve issues before it comes to termination.

    Cons

    Says they're committed to developing internal talent, but doesn't spend any time on it and then hires employees from other companies. Doesn't communicate changes to the business effectively to all the levels that need the information. Only makes time for minimal employee training.

    Advice to Management

    The lowest level employees need more support than they got while I was there, spend more time developing them into employees that represent the company well.


  9. "Overall Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends

    I have been working at Grande Communications full-time (More than 8 years)

    Pros

    Great benefits. Family atmosphere.

    Cons

    Little is done when there is a complaint with a department. Often people are expected to do multiple jobs without additional compensation.


  10. Helpful (1)

    "Mostly good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in San Marcos, TX
    Current Employee - Technical Support Representative in San Marcos, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grande Communications full-time (More than a year)

    Pros

    Great benefits, great pay, great people to work with.

    Cons

    Not so much room for promotion... Hard to get schedule changed in any way.


  11. "Grande Communications Tech I Salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Technician in San Marcos, TX
    Former Employee - Technical Support Technician in San Marcos, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You get three weeks of training before answering calls. A lot of growth opportunities for people with little tech background. It's a nice relaxed environment with little supervision, there is some occasional at times.

    Cons

    They have a strict no references policy - Being one of the best techs at the time I can't use any supervisors as a reference to verify it for new jobs. In a year of working there I never got promoted even though my scores were usually the highest.

    Advice to Management

    Interact with your employees more



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