Grande Communications Reviews | Glassdoor

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Grande Communications Reviews

Updated January 31, 2018
48 reviews

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3.6
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Matt Murphy
14 Ratings

48 Employee Reviews

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  1. "Sales Routing Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Routing Technician in San Marcos, TX
    Former Employee - Sales Routing Technician in San Marcos, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grande Communications part-time (More than a year)

    Pros

    Casual dress code, helpful coworkers, pet friendly office environment. Management went above and beyond to take care of their of employees and staff.

    Cons

    Office constantly smelled of wet dog and the cubicles are too close together. My customers constantly complained about hearing my neighbors conversation through the phone.

    Advice to Management

    Thoroughly enjoyed my time with the company, many thanks to the management and my amazing coworkers.


  2. "Director of Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in San Marcos, TX
    Former Employee - Finance Manager in San Marcos, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at Grande Communications full-time (More than 10 years)

    Pros

    Great pay and benefits package

    Cons

    Long hours and an out-of-state management team that is totally out of touch!

  3. "Customer Experience Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Grande Communications full-time

    Pros

    supportive co-workers and floor supervisory staff, decent benefits (health, dental, vision, PTO, life insurance), casual dress code, ability to work overtime which is necessary because hourly pay is not that great

    Cons

    modest hourly pay, limited room for advancement


  4. "could be worse..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Advocate in San Marcos, TX
    Current Employee - Customer Experience Advocate in San Marcos, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Grande Communications full-time (More than 3 years)

    Pros

    They do their best to take care of call center employees. I have not worked at other call centers, but from my coworkers I have learned that it is pretty fair and relaxed as far as call center employers go.

    Cons

    It's a cable company call center- the customers are horrible to you for ignorant reasons. Some changes in duties have reduced the amount of money we all make on commission, which is frustrating. They are attempting to rectify this issue as far as I am aware. Sales team sometimes omits important pricing information and are not held accountable, so customer service reps get yelled at for it.

    Advice to Management

    Hold your sales team to a higher standard. Continue providing support and listening to employees concerns - we are the ones that deal with the repercussions of policy changes every day and have valuable feedback.


  5. "24/7 Technical Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in San Marcos, TX
    Current Employee - Technical Support Representative in San Marcos, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Grande Communications full-time (More than a year)

    Pros

    Great flexibility if going to school.
    Decent pay
    Free Service
    Easy to move up a position or two if your stats are good.

    Cons

    Management is confused and outdated.
    Most Management do NOT care about employees
    Hard to change schedules unless in school

    Advice to Management

    Listen to employees


  6. "Great Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grande Communications full-time

    Pros

    Great benefits, corporate culture is great.

    Cons

    None really aside from the usual call center stuff


  7. "Great benefits"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits are fantastic, most of the people are great as well.

    Cons

    The pay has stalled out.

    Advice to Management

    Keep up premium pay to elevate your talent pool.

  8. "Good company but need thick skin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Advocate in San Marcos, TX
    Former Employee - Customer Experience Advocate in San Marcos, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grande Communications full-time (Less than a year)

    Pros

    Grande treats their employees well by providing great benefits. Everyone is super friendly and they have an open door policy that extends to the higher-ups. Lots of little perks like provided lunches/snacks, contests for Holidays, etc. There's lot of opportunity for overtime.

    Cons

    You really need thick skin to work here because most of the customers calling in are not happy or pleasant. There's a lot of sitting involved and repetitive tasks, and when it gets busy you will be answering call after call with not much opportunity to unwind.

    Advice to Management

    Provide a call back option for when it gets really busy.


  9. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Grande Communications full-time

    Pros

    Good pay, good benefits (health ins, 401k with matching)

    Cons

    Jobs are absorbed thru attrition and led to low morale and high stress.

    Advice to Management

    Add activities to boost morale and this will help lower stress and boost productivity.


  10. "Better than most call centers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Grande Communications full-time

    Pros

    Great coworkers and family friendly

    Cons

    Small to non-existent cubicles that bounce noise all over


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