Grande Communications Reviews | Glassdoor

Grande Communications Reviews

Updated August 16, 2018
53 reviews

Filter

Filter

Full-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Matt Murphy
16 Ratings

53 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Small company, good supervisors, good benefits and pay for entry level job" (in 8 reviews)

  • "Grande treats their employees well by providing great benefits" (in 6 reviews)

Cons
  • "None really aside from the usual call center stuff" (in 4 reviews)

  • "It's a cable company call center- the customers are horrible to you for ignorant reasons" (in 2 reviews)

More Pros and Cons

  1. "Sales Routing Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Routing Technician in San Marcos, TX
    Former Employee - Sales Routing Technician in San Marcos, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grande Communications part-time (More than a year)

    Pros

    Casual dress code, helpful coworkers, pet friendly office environment. Management went above and beyond to take care of their of employees and staff.

    Cons

    Office constantly smelled of wet dog and the cubicles are too close together. My customers constantly complained about hearing my neighbors conversation through the phone.

    Advice to Management

    Thoroughly enjoyed my time with the company, many thanks to the management and my amazing coworkers.


  2. "Technical Operations Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Operation Supervisor in Lewisville, TX
    Former Employee - Technical Operation Supervisor in Lewisville, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Grande Communications full-time (Less than a year)

    Pros

    Benefit , pay , some people

    Cons

    Some people, on call

    Advice to Management

    Good Job

  3. "Great work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Grande Communications full-time

    Pros

    Management went above and beyond for employees. Company takes care of their employees. Benefits were great.

    Cons

    Attendance can be strict for some people


  4. "Grande Comm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Marcos, TX
    Former Employee - Anonymous Employee in San Marcos, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grande Communications full-time (More than a year)

    Pros

    Strong values in customer service across the board. Excellent work/life balance. Great caring management team. Management is open minded about suggestions from the team

    Cons

    None that I can think of.


  5. "Been employed here 5 years doing customer service and technical support. Lots of recent changes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Marcos, TX
    Current Employee - Customer Service Representative in San Marcos, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Grande Communications full-time (More than 5 years)

    Pros

    Small company, good supervisors, good benefits and pay for entry level job.

    Cons

    Some unprofessional people in management and not a lot of opportunity for growth.

    Advice to Management

    Shift bids are not ideal for long time employment.


  6. "Routing/RespOrg Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Marcos, TX
    Former Employee - Anonymous Employee in San Marcos, TX
    Neutral Outlook
    Approves of CEO

    I worked at Grande Communications full-time (Less than a year)

    Pros

    Wonderful people to work with and such supportive teams.

    Cons

    Downsizing and moving departments to New Jersey.


  7. "Director of Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in San Marcos, TX
    Former Employee - Finance Manager in San Marcos, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at Grande Communications full-time (More than 10 years)

    Pros

    Great pay and benefits package

    Cons

    Long hours and an out-of-state management team that is totally out of touch!

  8. "Customer Experience Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Grande Communications full-time

    Pros

    supportive co-workers and floor supervisory staff, decent benefits (health, dental, vision, PTO, life insurance), casual dress code, ability to work overtime which is necessary because hourly pay is not that great

    Cons

    modest hourly pay, limited room for advancement


  9. "could be worse..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Advocate in San Marcos, TX
    Current Employee - Customer Experience Advocate in San Marcos, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Grande Communications full-time (More than 3 years)

    Pros

    They do their best to take care of call center employees. I have not worked at other call centers, but from my coworkers I have learned that it is pretty fair and relaxed as far as call center employers go.

    Cons

    It's a cable company call center- the customers are horrible to you for ignorant reasons. Some changes in duties have reduced the amount of money we all make on commission, which is frustrating. They are attempting to rectify this issue as far as I am aware. Sales team sometimes omits important pricing information and are not held accountable, so customer service reps get yelled at for it.

    Advice to Management

    Hold your sales team to a higher standard. Continue providing support and listening to employees concerns - we are the ones that deal with the repercussions of policy changes every day and have valuable feedback.


  10. "Great Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grande Communications full-time

    Pros

    Great benefits, corporate culture is great.

    Cons

    None really aside from the usual call center stuff


Showing 53 of 53 reviews
Reset Filters