Grande Communications Reviews | Glassdoor

Grande Communications Reviews

Updated July 18, 2017
45 reviews

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3.6
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Matt Murphy
13 Ratings

45 Employee Reviews

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  1. "Great Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grande Communications full-time

    Pros

    Great benefits, corporate culture is great.

    Cons

    None really aside from the usual call center stuff


  2. "24/7 Technical Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in San Marcos, TX
    Current Employee - Technical Support Representative in San Marcos, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Grande Communications full-time (More than a year)

    Pros

    Great flexibility if going to school.
    Decent pay
    Free Service
    Easy to move up a position or two if your stats are good.

    Cons

    Management is confused and outdated.
    Most Management do NOT care about employees
    Hard to change schedules unless in school

    Advice to Management

    Listen to employees

  3. "Great benefits"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits are fantastic, most of the people are great as well.

    Cons

    The pay has stalled out.

    Advice to Management

    Keep up premium pay to elevate your talent pool.


  4. "Good company but need thick skin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Advocate in San Marcos, TX
    Former Employee - Customer Experience Advocate in San Marcos, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grande Communications full-time (Less than a year)

    Pros

    Grande treats their employees well by providing great benefits. Everyone is super friendly and they have an open door policy that extends to the higher-ups. Lots of little perks like provided lunches/snacks, contests for Holidays, etc. There's lot of opportunity for overtime.

    Cons

    You really need thick skin to work here because most of the customers calling in are not happy or pleasant. There's a lot of sitting involved and repetitive tasks, and when it gets busy you will be answering call after call with not much opportunity to unwind.

    Advice to Management

    Provide a call back option for when it gets really busy.


  5. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Grande Communications full-time

    Pros

    Good pay, good benefits (health ins, 401k with matching)

    Cons

    Jobs are absorbed thru attrition and led to low morale and high stress.

    Advice to Management

    Add activities to boost morale and this will help lower stress and boost productivity.


  6. "Sales Routing Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Routing Technician in San Marcos, TX
    Former Employee - Sales Routing Technician in San Marcos, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grande Communications part-time (More than a year)

    Pros

    Casual dress code, helpful coworkers, pet friendly office environment. Management went above and beyond to take care of their of employees and staff.

    Cons

    Office constantly smelled of wet dog and the cubicles are too close together. My customers constantly complained about hearing my neighbors conversation through the phone.

    Advice to Management

    Thoroughly enjoyed my time with the company, many thanks to the management and my amazing coworkers.


  7. "Better than most call centers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Grande Communications full-time

    Pros

    Great coworkers and family friendly

    Cons

    Small to non-existent cubicles that bounce noise all over

  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Enjoy working for the company they will take care of you.

    Cons

    Getting customers buy in can be a stretch considering we are still the little guy (TX based company)

    Advice to Management

    Keep it up


  9. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Grande Communications full-time

    Pros

    Good place nice people there

    Cons

    None that I can think of


  10. "Tech Support"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grande Communications full-time

    Pros

    Grande provided pretty good benefits and has a generally pleasant atmosphere, with supportive and personable managers, over all.

    Cons

    The job could get monotonous and frustrating, at times, but it definitely wasn't every day.

    Advice to Management

    Allow more flexibility in call center scheduling and you will have better employee morale.


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