Granite City Reviews | Glassdoor

Granite City Reviews

Updated February 22, 2017
69 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Granite City CEO Robert J. Doran
Robert J. Doran
8 Ratings

69 Employee Reviews

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Pros
  • I made good money and were able to get consistent shifts (in 7 reviews)

  • It is a great place for growth, and to improve communication skills (in 4 reviews)

Cons
  • Job demanded long hours and days (in 3 reviews)

  • Constantly changing menu items, specials, and beer (in 3 reviews)

More Pros and Cons

  1. "Waitress and kitchen expo"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitress in Rockford, IL
    Former Employee - Waitress in Rockford, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Granite City full-time (More than a year)

    Pros

    Heavily focused on team work. Good work culture.

    Cons

    This was one of my favorite jobs.

    Advice to Management

    Don't micromanage. Set the expectation and all employees to meet the expectation. Allow for upward mobility and incentives for strong performance.


  2. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Granite City part-time

    Pros

    Busy atmosphere that allows you to work little hours and make good money

    Cons

    Night time hours that make it hard for life outside the restaurant


  3. "Bartender/Server - Part time - hourly + tips."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Cloud, MN
    Former Employee - Anonymous Employee in Saint Cloud, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Granite City part-time (More than a year)

    Pros

    It's a great opportunity to make some money and has a strong returning customer base especially in the MN stores. Much of the product is an easy sell.

    Cons

    Constantly changing menu items, specials, and beer. Tough to keep up with. Depending on the store you work at managers act as though employee needs aren't a priority at all. No backbone in backing their employees to save face to the customer. Be okay with being thrown to the wolves in some situations especially through the Club program at older stores. Club members act as though they are part of ownership and have ridiculous expectations for the staff. Managers expect those needs to be met no matter what...kind of annoying.

    Advice to Management

    Back your employees more.


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  5. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in East Peoria, IL
    Current Employee - Server in East Peoria, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Granite City part-time (More than a year)

    Pros

    You can make decent money off tips

    Cons

    managment isnt always great to deal with


  6. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Paul, MN
    Former Employee - Anonymous Employee in Saint Paul, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Granite City full-time (More than 5 years)

    Pros

    Great people in the field and some at the corporate office. Fun and interesting work. Love the guests.

    Cons

    Not competitive with compensation package. Little organization. They care about $$ not taking care of their employees. Bad business practices. HR department lacks adequate supervision and knowledgeable leadership. Look elsewhere, there are many other restaurant groups with a brighter future and an executive team that will appreciate your investment into the company and in return invest in you as a professional.

    Advice to Management

    Listen to your employees, take care of them and they will take care of you! Less politics


  7. "Bartender"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great colleagues to work with.

    Cons

    Too much work for the pay


  8. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Can make TON of fast cash. Flexible hours. Friendly employees.

    Cons

    Management gets a little power trippy sometimes. Terrible benefits for waitstaff. Only get $5 off your meal, everywhere else you get half.

    Advice to Management

    Some of you are great, but some get very upset when someone like me who has been working there for years tries to help a manager understand their errs. My advice is Listen to your employees, realize that asserting yourself as more powerful than them only weakens the relationship and gives them a negative opinion of you. Managers need servers just as much as servers need managers. Choose your battles wisely.


  9. "Host & Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Teamwork, Growth opportunities, Training, Atmosphere

    Cons

    Management, Scheduling, Hiring, Rule maintenance

    Advice to Management

    It's better to have a manager who is present at the business during the busiest times as opposed to one who makes no effort to be at the establishment when most needed. Some employees need more guidance and training than others. Enforcing rules to every employee rather than playing favorites is a normal thing at all businesses, and shouldn't be a unique one because it's too difficult for management to be more of a boss and less of a friend.


  10. "Okay Place to Work"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Higher wages for hostessing

    Cons

    Employees can be a bit difficult to work with


  11. "Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Schaumburg, IL
    Former Employee - Server in Schaumburg, IL
    Doesn't Recommend

    I worked at Granite City part-time (More than a year)

    Pros

    The flexibility of shifts with an online app. Great restaurant ambiance. Restaurant ran smoothly if a food runner and other servers were engaging in the system taught. Good marketing for beer tap events and bar specials like Happy Hour.

    Cons

    The constant inconsistency of beer flights not being communicated to servers in a more efficient way. Catering events were not organized well enough leaving the servers to blame. Budget cuts with food runners and bus boys caused the restaurant to fall behind. The kitchen wait time and mistakes. The daily quota of emails from guests, not every guest wants to give out their information so easily and was not understood by management. Any questions or concerns from servers or even the need for a manager to talk to a table was regarded as a nuisance. Most of the time guests don't always have negative feedback, they just want to talk to someone in charge of the establishment for their own reasons.

    Advice to Management

    Appreciate your servers more and understand that the guest experience is more important than anything else. Assuming the worst of your staff is just wasting time while you can take care of the problem and move on. Also, constant negative server meetings is unnecessary. If the management is positive and focusing on the outcome of the service, everything falls into place for the entire restaurant staff. Examples would be positive feedback, coaching, and trying new things instead of pushing the same agenda every week with the same unsuccessful results.



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