Granite Telecommunications Anonymous Reviews | Glassdoor

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Granite Telecommunications Anonymous Reviews

Updated Sep 29, 2017

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4.5
5%
Recommend to a Friend
44%
Approve of CEO
Granite Telecommunications CEO Rob Hale Jr. (no image)
Rob Hale Jr.
5 Ratings
  1. Helpful (15)

    "Granite social media & campus recruiter lies here on Glassdoor!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous in Quincy, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Granite Telecommunications full-time for more than a year

    Pros

    Granite is very passionate about charity and some of my co-workers were cool and helpful.

    Cons

    The social media & campus recruiter for Granite here on Glassdoor tries so hard to cover up Granite's harsh and ridiculous strict policies towards it's employees that it's pretty sad. Even if they have to respond with lies and false marketing to peoples post for being honest and critical about Granite's policies and treatment of their employees. So I'm going to illustrate here both sides of the story so you don't think I have some sort of bias towards Granite. My experience: When i first started out at Granite many of my co-workers told me no matter what the weather condition, even if it's severe blizzard outside, you would still have to come in and work. If you don't they would deducted from your paid time off (PTO). Granite story: "Thank you for your feedback and taking the time to write this review. Our employees safety is always our #1 concern. We advise our employees if they do not feel safe driving in certain weather conditions then they should not. When there is a state of emergency, employees can use a vacation day or take an unpaid day at their discretion." This is obvious that Granite PR rep is trying to cover my story up with fluff and lies. You can easily tell. My experience: When I was working for Granite, it just so happened that it was my time to go see my doctor for a refill of my prescription medication and give my doctor an update on my condition. so I asked my supervisor if if I could take the following day off to go see my doctor. But to my surprise my supervisor told em that Granite employees are only allowed 4 hours per week for doctors appointment, or doctors appointment must be conducted outside of my work hours, and you have to bring a signed doctors note. I shocked and pretty pissed off as how ridiculous Granite's policy is towards it's employees. F.Y.I. they don't tell you these things at the new employee orientation. Granite Story: "When it comes to our sick time policy, or going to a doctor’s appointment. Temporary as well as full time employees are allowed to take as much time as needed to go to the doctors. Also a doctor’s note is not required for being out 1 day, it is only required if someone has been out sick for over a 3 consecutive day period." wow! Granite sure did hire a good PR rep that's really good at distorting the truth. Ultimately it's up to you as a prospective employee as who to believe; a Granite PR rep or a real person who worked and and experience the real side of Granite Telecommunications. If you still don't believe me, then go work for Granite and test it out, see for yourself.

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    Advice to Management

    I understand that Granite is a broad band customer service company, but you don't have to institute such harsh doctors appointment policy towards it's employees, and put more faith in your employees that when they say they need to go see their doctor, they mean it. If it's a blizzard outside or the road conditions are at dangerous levels, please don't fine or threaten your employees for being late because of this reason. Treat your employees the way you want your customers to be treated.

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    Granite Telecommunications2015-07-06
  2. "Great spot for a first job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Granite Telecommunications full-time for more than 3 years

    Pros

    -Very convenient. Located right next to North Quincy station. Not in the city but just outside. Great location. So many places to grab lunch in the area (on the 1 hour lunch break we get), as well as run a quick errand to the stores that surround us. The 1 hour is really helpful. -Outstanding charity work done by the CEO/company as a whole. Really makes you feel good about yourself just to be a part of a company that does so much for the community/many foundations. They even have a casual day each Friday where you get to wear jeans and sneakers as long as you pay $3 to the charity of that day. I thought it was weird at first to have to pay for my casual clothing when most companies get it for free but it's not like you HAVE to wear jeans. If you prefer not to do a good deed by donating to a great cause, you can wear your business attire that you wear Monday-Thursday! -They teach you a lot about time management. You can not be late or tardy EVER. I'm pretty sure you get 2 or 3 warnings and then you get kicked to the curb. They are very, very strict when it comes to being on time for work. 8am on the dot you need to be in the building and most supervisors make sure you are already at your desk. Knowing Granite has been hiring a lot of recent college grads lately, it's good to get them in the habit of being on time. It's always good to be early for something, but never good to be late. Some people would put this under the Con category but I think it's a good life lesson. -Free gift cards, company luncheons, T-shirts, etc when we hit goals! I got a free $25 Apple gift card and I didn't do a dang thing for it! Everyone in the entire company got to choose between 10 customers that are with Granite that we want a $25 gift card too. Other choices were Cheesecake Factory, Simon, TJ Max, Whole Foods, Dunkin Donuts and more! If one team hits a large goal that the CEO/COO sets, everyone gets rewarded! We also get random bonuses for hitting specific goals. Only bad part about it is when the taxes are taken out..a $1,000 bonus turns out to be a little over 500 bucks. -Everyone (for the most part) is dressed business attire Monday-Thursday. Shirt and tie with dress pants and dress shoes for guys and nice dress pants and tops or dresses for the girls. It gives off a nice corporate feel. And just like the time management, it gets you ready for the real world if it's your first big-kid job out of college!

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    Cons

    -Not enough days off in the year. Expected to work some holidays such as Veteran's Day and Columbus Day. Even when we have vets who work here. We SOMETIMES get the day after Thanksgiving off if we hit a goal but some years we have to work it. Most companies I know get it off automatically. Then again we are a utility company & Black Friday is very important. We need employees here to work for when phone lines go down. Which leads me to my next con... -State of emergencies, you have to be here. Even when you live an hour away like me. If you can't make it, you have to use one of your vacation days. Kind of ridiculous if you ask me. I was called crazy by all my family and friends when I spent an entire 8 hours at work this year on a state of emergency blizzard. I "had" to be here when I barely did anything but sit on my cellphone I was so bored...not to mention I risked my life driving here in a tiny car with no 4WD. -The parking lot is a MESS come 5 o'clock. Any day of the week. And twice as bad on Friday's. There's a stampede. Over 800 people in one building can give you anxiety running out all at once to leave. There's a handful of people who will wait 15 minutes (off the clock) just so they can walk to their car and get out of the parking lot in peace. -Favoritism

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    Advice to Management

    Some take their job too seriously. And by that, I mean that some think they own the company and everyone should praise the ground they walk on when, in reality, they are not that important. Sadly there is a lot of favoritism played at this company. Some people think they can (and sometimes do) get away with things because of who they are. I think the management needs to realize that people notice the way they are treated compared to another person or persons on the team and there is a big turnover rate because of this. People feel they are not respected and are not acknowledged for the work they do.

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    Granite Telecommunications2015-05-20
  3. Helpful (7)

    "Wasted Talent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Granite Telecommunications full-time for more than 3 years

    Pros

    Being recognized at the morning meetings for a job well done. The company gives donation to local charities. Has annual bonuses, and upper management has free breakfast and lunches sometimes.

    Cons

    The charities are done at the expense of the employees. They have Jean's day every Friday and it cost them money to wear jeans and then they use that money to donate to charities. It's Every week!!! Andif you don't wear jeans for one day you get weird looks from everybody you feel pressured to chip in. The pay is very low for new grad, and the turnover is high due to lack of training, often unprofessional. the people are very clicky. It's like being in high school. Those who slack off gets promoted. Those who work hard, will work even harder to pick up their slack.

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    Advice to Management

    Recognize hard workers and give them the raise they deserve, not the same ones all the time. There are plenty of talent out there, not just the teachers' pet. You're losing talented workers and then having to rehire new employees who's poorly trained to run the department.

    Granite Telecommunications2014-11-06
  4. Helpful (11)

    "PLEASE read all reviews before considering Employment at Granite"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Granite Telecommunications full-time for more than 5 years

    Pros

    Company is centrally located and boasts a great gym.

    Cons

    This is a sales company in short. The CEO hides behind his charitable donations to make him and his company look good. The CEO is only there by nepotism. His father brought him in to the company formerly known as Network Plus which went bankrupt after he took over. RED FLAG. There is zero professionalism and they lack a Human Resources Department. You are at the whim of your manager. Their preference for employees are college graduates fresh out of college. Most of these graduates have no idea what a company is since this is their first job. They can be molded and then the life sucked out of them. Immature culture. Extremely high turn over. Bare bones on paid holidays and benefits. The pay is horrible. The only way this company has any hope is that they go Union. The managers are asked at their weekly meetings to add positive reviews to off set the negative. I cannot stress enough that there is absolute truth to the negative reviews.

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    Advice to Management

    Please read "Operating a Company for Dummies." if there is such a book.

    Granite Telecommunications2014-11-25
  5. Helpful (9)

    "Make Another Choice..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous in Quincy, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Granite Telecommunications full-time for less than a year

    Pros

    Free Gym Free Parking Near MBTA Young Atmosphere

    Cons

    -No yearly raises. To get a raise, you must get promoted.There are people who have been in the same position for years and are making the same pay as someone who's only been there for 1 year. -No HR department. If you have an issue, you must bring it to your supervisor or manager but what if the issue is with your supervisor or manager?? -When you start, you are only allowed 10 vacation days and 5 sicks days for the whole year. None of these roll over. If you use all your time for the year, they will terminate you. -We had to come into work during Statewide Snow Emergencies no matter what. They recently changed this rule- now we have the option to use our own vacation time if we decided to call out. Shouldn't the company be responsible to pay us if the state is saying its too dangerous for anyone to head out?? Are telephone lines more important than the safety of your staff? -The cafeteria is expensive. The cashier woman will charge for every little thing on your plate and smile in your face like its nothing. -People quit left and right. -You need a degree to become a Supervisor which is not fair at all. There are people who have been there for years and know everything about Granite however they cannot get promoted to supervisor just because they don't have a degree. They will instead promote someone who knows little about the work and has a degree. This is very insulting. Just because someone has a degree, doesn't make them any more intelligent then someone who does not. This is coming from someone who has a Bachelors Degree. -2nd Floor- A certain Accuracy must be kept or they let you go. Ex. Level 1 rep must keep a 92% or above accuracy weekly. (10 orders placed in one day, 1 is incorrect and you get a 90% for the day. An incorrect could be seen as simple as missing a letter in a word) Fall behind and you get a verbal warning, after 4 weeks, you get a written warning, after another 4 weeks they terminate you. Keeping a job should be about your work ethic, your attitude, working as a team and an individual, punching in on time, how you get along with others, etc. It should not be based on how many simple mistakes you make in a week. This causes stress. We are all humans, we all make mistakes.

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    Advice to Management

    -A degree should not needed to advance to another level. A lot people are stuck because of this. -A yearly raise will make a lot of the employees more happy. (This is not to bash the company, just stating the facts)

    Granite Telecommunications2014-11-24
  6. "Provisioning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Granite Telecommunications full-time

    Pros

    Overtime is double-time Gym on site, culture of health and fitness Three weeks of PTO of out the gate Opportunities for bonuses and extra company holidays (and commissions for account managers and sales reps) In operations, clear work-life balance (never obligated to check email outside of work, overtime is a mostly a choice, etc.)

    Cons

    Very political, divided by department Relatively young management, not always professional environment Stress can go from 0 to 60 in a matter of minutes Not much innovation, Granite is mostly reselling what other companies are offering Strict hours (8-5, 1 hour unpaid lunch) Terrible commute during the school year if you have to take the highway

    Advice to Management

    Stop the infighting! Premiers and provisioning should work with each other, not against each other. It would be helpful for both sides to know more about how the other works so less time is wasted on conforming to "unexpected" requirements.

    Granite Telecommunications2017-09-29
Found 6 reviews