Granite Telecommunications Repair Analyst Reviews | Glassdoor

Granite Telecommunications Repair Analyst Reviews

Updated Dec 23, 2019

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3.1
50%
Recommend to a Friend
51%
Approve of CEO
Granite Telecommunications CEO Rob Hale Jr. (no image)
Rob Hale Jr.
12 Ratings
  1. Helpful (1)

    "Very Relaxed Work Environment/ Iffy Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Data Repair Analyst in Quincy, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Granite Telecommunications full-time for more than a year

    Pros

    Relaxed work environment. Somewhat flexible work schedule.

    Cons

    Management seems very unorganized & company refuses to upgrade from their current archaic software/hardware tools

    Continue reading
    Granite Telecommunications2019-09-11
  2. Helpful (4)

    "Outdated office culture and high turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Data Repair Analyst in Quincy, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Granite Telecommunications full-time for less than a year

    Pros

    This job is for you if you are fresh out of college or just got your IT certificates. You have the potential to learn and get more certs. Company will pay for it. 401K contribution if you can stay long enough.

    Cons

    You are just a number. Company has very strict dress code and schedule. Your performance is measured every week. If you fall behind, you have to find a way to make it up or you are out. If you have no PTO the only reason not to come to work is death or you are out. If you question company politics, you risk attracting unwanted attention on yourself from higher-ups. One of the reviews mentioned some things are changing, if you must work here, lower your expectations and have an exit plan/timeline.

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    Granite Telecommunications2019-12-24
  3. Helpful (2)

    "Not a bad place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Data Repair Analyst 

    I worked at Granite Telecommunications part-time for less than a year

    Pros

    They give you a three week training course Friendly co-workers Can always ask for assistance

    Cons

    Acting as the middle man between customers and carriers Dealing with difficult carriers/customers On the phone practically your whole shift Workload gets high at times

    Granite Telecommunications2019-01-16
  4. Helpful (3)

    "Good for new graduates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Repair Analyst 
    Recommends
    Disapproves of CEO

    I worked at Granite Telecommunications full-time for more than a year

    Pros

    Helpful supervisors and teams work closely together

    Cons

    Dress code, strict schedule, and micromanagement

    Granite Telecommunications2018-09-16

    Granite Telecommunications Response

    October 18, 2018Recruiter

    Thank you for taking the time to review your experience here as a teammate!

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  5. Helpful (1)

    "Good place to get started"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Repair Analyst 
    Doesn't Recommend
    No opinion of CEO

    I have been working at Granite Telecommunications full-time for more than a year

    Pros

    There's a lot of people who are just coasting, so you can easily shine if you put in the work and push for advancement.

    Cons

    There's a bunch of office politics that can make your job difficult. Your job is dependent on how cooperative the ILECS are and that depends on the relationship management department. Not much you can do about it and can be demoralizing when working with a customer.

    Granite Telecommunications2017-12-19
  6. Helpful (6)

    "not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Repair Analyst in Quincy, MA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Granite Telecommunications full-time for more than 3 years

    Pros

    some "granite universuty" training/professional development. Licensing pay bumps in some departments. free gym. great starter job.

    Cons

    run with sales mentality, so no clue how to run ops. Salaries low. Too few bonuses and raises. Too few holidays (no day after thanksgiving). understaffed and overworked.

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    Granite Telecommunications2017-07-24
  7. "Data Repair Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Repair Analyst in Quincy, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Granite Telecommunications full-time for less than a year

    Pros

    Great workplace, great people, great support system.

    Cons

    Too sales focused, not enough focus on developing employees.

    Continue reading
    Granite Telecommunications2017-07-26
  8. Helpful (1)

    "Good Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Repair Analyst in Quincy, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Granite Telecommunications full-time for less than a year

    Pros

    Donate to a lot of charities, receive bonuses and it's a very friendly environment

    Cons

    hard to get promoted in certain departments

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    Granite Telecommunications2017-01-25
  9. "Repair Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Repair Analyst in Quincy, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Granite Telecommunications for less than a year

    Pros

    Flexible schedule, hands on training, goals and expectations are clear and thorough, compensation for hard work, doing your job well will be noticed and rewarded. No hard work will go unnoticed and management will push you to excel within the company

    Cons

    Parking can be very difficult and it is very important to be clocked in and ready to work at your desk on time. You need to schedule your commute time and give yourself extra time to find parking or go down the street to park then walk back.

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    Granite Telecommunications2016-09-26
  10. Helpful (2)

    "Good entry level company for most"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Repair Analyst in Quincy, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Granite Telecommunications

    Pros

    Benefits Can move up quickly. Standard office lifestyle if that's what you want (I do!)

    Cons

    Typical office politics Requiring a tie when 75% of the guys wear them incorrectly. It makes them look WORSE to any customers. Like a child in their dad's clothes.

    Continue reading
    Granite Telecommunications2016-08-28
Found 18 reviews